Zzoomm Full Fibre broadband Bewertungen 7.315

Khaled as part of the customer care team was great in clearing up what to do next when the contract is up for renewal. This has helped me to stay loyal with the provider with great competitive internet speeds

Recently joined Zzooom . Internet began dropping out today . Phoned helpline and quickly got to a real human called Maxine. She talked me through things and did her thing her end and my problem was solved very quickly. Excellent service . Very happy customer

I spoke to Alexandra to reduce the price i was paying and she was very pleasant and helpful,I would recommend Zzoomm to anyone as i havent had any problem with my broadband since being with them.

John m was awsome and very clear, he helped me a lot and got me what i needed

I have been with this company since 2023, unfortunately I had a issue Thursday last week which is to be expected, however after speaking to 2 people in customer services department about my router that had failed they could not get me in for a appointment for 2/3 weeks. I asked to be put through to the loyalty team / cancellation team as I could not wait this long for services to resume.
Luckily I was able to speak to a well spoken lady called Rachel who had me sorted in around 24 hours, a appointment, and service resumed.. Rachel kept me well updated and also managed to keep me on board!
Rachel thank you very much I am extremely happy with the service you provided 11/10

Omar Razak was absolutely fantastic

Tom Ball & Luke Francis came to install our broadband today, they were both pleasant, friendly, helpful & patient. The router was taking a little longer to connect than usual but, I was kept updated with how things were moving which was a nice touch so I was in the loop of what was going on. Also a special shout out to Luke with all the questions I was throwing his way who never rushed me to hurry up in order to leave to get to his next job which was much appreciated! I'd not heard of Zzoomm before but so far the customer service experience has been great! From needing to contact Stephanie in support to adjust our installation date over the bank holiday to both Luke & Tom installing today. Thank you!

Was helped by Mary in the loyalty team. Very friendly and great customer service.

Spoke with maxine today who was very helpful ...great customer service

Jamie was very helpful. She talked me through reconnecting to wifi

Very helpful staff, job did exactly as I asked and sorted me with a new contract no hassle all completed in about five minutes thank you

Rachael in the loyalty team was an absolute pleasure to deal with. The company actually worked to retain my customer which was most refreshing.

I’d be delighted to speak with Rachael again in 12 months to discuss renewing once again.

Definitely a positive experience !!!

Spoke to Jonathon this morning about coming out of contract and what zoom could offer. Jonathon was really helpful and found me a great deal.

Really clear communication from Riz who helped me to get the best deal on my new contract.

Maxine was very helpful and quick with her job.

Omar Razak was friendly and explained everything simply for me.
Great experience

I spoke with Johnny, and it was a pleasure, solve my request, change my package to a better deal.
I am very pleased to carry on to he a loyal customer of zzoomm.

Clear and easy instructions to follow from the agent Khaled.

Trouble with my new broadband connection . No Internet!! Jesson sorted out my problem easily and was courteous and kind.

Had an issue with a price rise, zoomm stepped up to the plate and and got me back to my original monthly payment with no problems, cant thank them enough with there being a cost of living crisis 10 out of 10 well happy.
Thankyou