Zzoomm Full Fibre broadband Bewertungen 7.315

Dave @ Zzoomm was polite & knowledgeable, he patiently guided me through the steps to resolve my issue.

Lori was very helpful
Very polite and informative

Mary was great today, my contract had expired and my price had gone up. She listened to my concerns and managed to secure me the same great deal new customers get for the next 2 years at a fixed cost, with NO increases! Awesome job.

Am a new customer to Zzoomm and am experiencing connection drop offs quite a lot. Called Ellie at Zzoomm and was very impressed with her help and attitude towards resolving this issue. She was most helpful,bfingers crossed that the new settings made will sort this issue.

Joy at customer support was very helpful

Had a fantastic experience with James from Account and Billing. What a guy! Very helpful and seems very down to earth. Nice one for your help James (007).

My Internet access was changed without any notification which was very inconvenient. I contacted the helpline and they (Marc Ivhann) were very helpful and I was soon back on line. Whilst I appreciate the swift aid it would have been helpful to have had notice prior to the event.

Khaled was extremely helpful and efficient. He checked out my account and was able to confirm that the internet signal was good. He then advised me to check the LAN cable to my PC and correctly identified the problem - which I was then able to fix easily. Many thanks Khaled - keep up the great work.

I have previously rated them a 5 as they were very good at matching a price against another supplier. However, after signing up to a 24 month contract and to a fast speed I have actually done 3 separate speed tests throughout the day and I am only receiving 2mbps download and 8 mbps upload - I would upload the screenshots of the tests if I could, I'm paying for fast fibre and definitely not receiving it and if I get told to reset the box one more time !! I wish I had gone with a different supplier..
Still might leave as zzoomm ain't giving me what I am paying for..A not very happy customer

Spoke to Reuben today, he worked out the problem with my router very quickly and was very patient and super helpful!

​Yesterday i experienced some technical issues with my Zzoomm WiFi, but the service I received was outstanding. I reached out for help, and James from the technical support team handled everything perfectly. He was able to diagnose and resolve the issue online quickly and efficiently. My WiFi is now running perfectly. A huge thank you to James for the professional and helpful support!

The customer service is easy to reach, quick response and very helpful. Thank you very much for the help from REUBEN.

An extremely helpful individual and that sorted our problem out within 5 minutes. Thank you

I had mark holmes and Michael jamieson come and install my Internet and they was so lovely and polite

I spoke to Roxanne, she was very helpful
and patient. She solved our connection issues and was lovely in general to talk too. Thanks so much for a great experience

Prompt call answering by very efficient agent who patiently and expertly solved the problem. Agent was RUBEN

good customer service. Mary was able to re negotiate my annual contract at a competitive price after my bill increased

Our wifi went down due to a power outage and despite our resetting etc could not get back online. We rang Zzoomm and got through to Khaled who was great, he even rang us straight back when my phone cut out too! Great service and he got us back online within a few minutes ... thanks!

Jess on was absolutely brilliant thank you for your help today

Sunny thank you for your help and support you have a bad initial experience to a positive one you are a credit to your company