I tried to contact customer service 7 times asking for green card for traveling abroad. they couldn't geve me an answer or proved me any help, they just keep telling me we will contact you in 24h for... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bardzo szybko mogłam otworzyć insulance tak naprawdę Nie potrzebowałam od razu wszystkiego przesyłać potem mogłam dosłać prawo jazdy nie płynąć dzisiejszego problemu bardzo szybko obsługa jestem z ba... Mehr ansehen
Unternehmen hat geantwortet
I was surprised at how easy it was to get my car insured and the members of staff I spoke with explained things in clear understandable terms. The staff was very professional and patient all throug... Mehr ansehen
Unternehmen hat geantwortet
Everything went smoothly, specially in this hectic world we live in brilliant they sent me everything I needed cannot fault them.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Kontaktinformationen
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Vereinigtes Königreich
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Gut
9065 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A great service easy to navigate and…
A great service easy to navigate and great customer service.
20. Juni 2026
Antwort von Zenith Insurance
Hi Edmund,
Thank you for your great 5 star review. It's fantastic to hear about your experience.
Rachel
If you cancel within your 14 days be…
If you cancel within your 14 days be carful of their crazy high and hidden fee’s stay clear and go with an actual insurance company not these bssi companies
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Mark,
I am sorry to hear that you are unhappy with the £30 arrangement fee that applies to cancel a policy within the first 14 days.
We do aim to be as transparent as possible and disclose this fee along with our other fees at the point of sale so that customers can make an informed choice before choosing us.
If you think you have been charged more than £30 within 14 days of the policy being issued then please send your policy details to us at social@zenithinsurance-bisl.co.uk. and we will be happy to perform a review.
Vicky
They do listen if you complain
I took out insurance in May 2026 and it was cancelled by the company 30 days later, They have arranged a refund that is £200 LESS than I was originally charged. This is sharp practice and it needs to be called out. Disgusting.
1 July UPDATE: I am happy to say that Zenith have listened, responded and actively sought to rectify this situation. Well done Zenith! Pleased to see that you are a company who cares.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi Debbie,
We're sorry to hear you're disappointed with your experience. We carry out a standard validation process on all new policies, and in some cases this can result in a policy being cancelled if the required validation isn't completed or doesn't meet our requirements. We understand your concerns regarding the refund, and we'd like to look into this further for you.
We have escalated your concerns to Customer relations who will be in touch with you shortly.
Rachel
Antwort von Zenith Insurance
Hi Glenn,
Thank you for taking the time to leave us your five-star review!
Vicky
Excellent price uncomplicated
Excellent price uncomplicated. Specially the payment date projection.. allow you to knowin advancewhat'scomingand when .
So far 9/10 .
12. Juni 2026
Antwort von Zenith Insurance
Hi,
Thank you for taking the time to leave your fab five-star review!
Welcome to Zenith Insurance.
Vicky
Quick and easy very polite customer…
Quick and easy very polite customer service and helpful. Also my documents came in post within seven days.
18. Juni 2026
Antwort von Zenith Insurance
Hey,
Thank you for taking the time to leave us your great five-star review!
Vicky
Excellent service so far no complaints.
20. Juni 2026
Antwort von Zenith Insurance
Hi,
I'm pleased to hear you found the service excellent!
Kirsty
Easy car insurance online purchase
I purchased my car insurance online and the service was very straightforward and easy to complete hassle free.
13. Juni 2026
Antwort von Zenith Insurance
Hi Victor,
Thank you for taking the time to leave us your fab five-star review!
We love that you found your online purchase hassle-free and straightforward.
Vicky
Don't allow this insurer to overcharge on an accepted quote. Sharp practice!
Having spent some time speaking to a reprosentative of Zenith insurance I accepted a quotation shortly afterwards a higher amount than agreed was taken from my bank account. When this came to light I had to spend 2hrs 12 mins of my valuable time trying to sort this out...my call was dropped after waiting in a queue 6 times with no explanation. When I finally got through to someone they attempted to palm me off with some rubbish about 'Quote slippage'..utter rubbish! This is sharp practice plain and simple. Unforntunately this seems to now be the norm for certain insurance companies. Do it to enough customers, only a small percentage will pick up on it or would be willing to go through the pain of trying to claw back the overcharged monies. It is not acceptable or right in any way.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Zenith Insurance
Hi John,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and inconvenience you experienced when trying to resolve this matter.
Your comments have been added to your current complaint file so our customer relations team can investigate further for you. We would like to reassure you that we take concerns regarding payments and quotations very seriously, and this is not the level of service we aim to provide.
Vicky
Mostly smooth
Mostly smooth but I was assuming that you could make amendments easily on the website after taking out cover.
This is not so. Only basic changes can be made everything else you have to ring up.
25. Juni 2026
Antwort von Zenith Insurance
Hi Victoria,
Thank you for taking the time to leave us your honest review!
We appreciate your comments regarding policy amendments and understand that having to call for certain changes may not have met your expectations. While some basic amendments can be made online, more complex changes require assistance from our team to ensure they are processed accurately and your cover remains correct. Your feedback is valuable and will be taken into consideration as we continue to improve our online services.
Vicky
Worst insurance company I’ve ever dealt…
Worst insurance company I’ve ever dealt with in almost 30years of driving.
Would recommend any other company over this one!
24. Juni 2026
Antwort von Zenith Insurance
Hi Jake,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations, especially given your many years of driving experience.
We appreciate your comments and understand your frustration. While we're disappointed that we were unable to change your view, we respect your feedback and will take it into consideration as we continue to review and improve our service.
Rachel
Antwort von Zenith Insurance
Hi,
Thank you so much for your great 5 star review!
We’re really pleased to hear that you’ve had such a positive experience with us and that you plan to stay with Zenith Insurance. It means a lot to know our service is working well for you.
We really appreciate your support and look forward to continuing to help you in the future!
Many Thanks
Laura
Antwort von Zenith Insurance
Hello,
Thank you for your fantastic review!
We're delighted to hear that you found our service clear, easy to understand and efficient. Providing a straightforward and positive experience for our customers is always our goal, so it's great to know we delivered on that for you.
We really appreciate your feedback and thank you for choosing Zenith Insurance!
Thanks Laura
Great service very helpful would…
Great service very helpful would recommend highly thanks.
19. Juni 2026
Antwort von Zenith Insurance
hi Andrew,
Thank you for taking the time to leave us your five-star review!
Vicky
Great service
Simple and easy to use site fast quote time and prompt reply and got everything sorted in no time at all
23. Juni 2026
Antwort von Zenith Insurance
Hey Andrew,
Thank you for taking the time to leave your fab five-star review!
Vicky
Nice and easy.
13. Juni 2026
Antwort von Zenith Insurance
Hi Magenta,
I'm pleased to hear you found it nice and easy insuring with ourselves!
Kirsty
Easy for someone who struggles to talk…
Easy for someone who struggles to talk to people. Easy access and good value and service. Recommend highly.
21. Mai 2026
Antwort von Zenith Insurance
Hi Nicholas,
It's fantastic to hear you would highly recommend us to others!
Kirsty
Excellent price and service
Excellent price and service
I really want to stay with Zenith but my insurance been auto renewed 🤔
22. Juni 2026
Antwort von Zenith Insurance
Hello A H,
Thank you for taking the time to leave us your 5 star review. Welcome to Zenith!
Rachel
Antwort von Zenith Insurance
Hi Customer,
Thank you for your 5 star review.
Rachel
Easy to apply for my van insurance best…
Easy to apply for my van insurance best deal i could find.
17. Juni 2026
Antwort von Zenith Insurance
Hey,
Thank you for taking the time to leave us your five star review!
Vicky
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