Zarahome Bewertungen 

Elsker Zara homes ting.. Så fine.. Desværre er kvaliteten der ikke på de større varer og det er helt umuligt at få byttet ting over nettet.. Deres chatbot er insane, deres online repræsentanter kan intet hjælpe med, deres Facebook bad om et returneringskode jeg ikke havde fået.. Gav op efter 4 uger og fik det repareret i stedet.. Køb intet der er for stort til at bytte i butik medmindre du har hænderne godt skruet på og virkelig gerne vil beholde det no matter what ;)

Bestilte varer den 30.06.2026 og har fået besked om at jeg ville modtage mine varer 8 juli. Ingen varer endnu og har trukket pengene mandag den 6 juli.

Har købt der før og samme problem så nu er det slut. Skønne varer men helt igennem dårlig kundeservice 1 stjerne til dem fra os, og helt gratis

Helt enormt ringe team som står bag. Kan ikke anbefale

We had ordered a large mirror 2 months ago. It arrived broken.. When trying to get in contact with someone from ZARA to fix it, we were faced with a chat bot that went no where. Now they sent Post Nord to pickup, they ordered a small pickup.. So obviously the courier couldn't pick up the large mirror.. Now we're contemplating cutting our losses and tossing the mirror and waving goodbye to the 1500dkk that we initially paid...

TLDR. Don't use Zara Home online shopping, save yourself the greys and the hassel. This has so far been a horrible experience

We ordered a normal size ceiling lamp (24.5 x 48 x 48 cm) made out if cotton, which Zara Home classifies as "bulky item". Surprisingly, you need to pay for the return transportation to their warehouse in Poland yourself. Absurd to pay 350kr return yourself for a lamp that cost 699kr. Not ordering there again - every other company with much larger items has that cost included or enables returns for a small acceptable fee (up to 75 kr).

They are working with a delivery company in Denmark that is far from the digital age. They could not deliver my order (also no option to edit the delivery date on their tracking site and no one answered to my message I’ve sent them on their stated number). Now it’s been almost 2-3 weeks where the tracking link is not updated and the customer service at Zara home is not doing much to assist. They told me the delivery company has tried calling me Monday for a new delivery date (I did not have any missed calls) and it takes them two days to answer every time. I ordered almost a month ago and my package is still not here.

Efter at have skrevet fire gange at jeg havde modtaget forkert farve håndklæder anden gang jeg bestilte, blev jeg igen og igen stillet de samme spørgsmål og bedt igen og igen om at sende fotos, og ordrenumre og i det hele taget dårlig kundeservice. Der er ikke skrevet rust eller brun på hjemmesiden så man går efter farven, som er brun på begge bestillingssider, men så får man altså rust på den ene!! Og kunne ikke engang få en retur QR kode gratis når jeg ellers ville bestille igen for 600kr. Det gør jeg så ikke igen. Jeg er selv i kundeservice og det var latterligt hvad jeg var udsat for. Ikke en eneste forståelse for at der ikke står farver på siden med håndklæderne så det er umuligt at vide at det er to forskellige når farvene er brune og ens...

Ingen kundeservice, har desværre købt eb julegave til , en niece , som hun gerne vil have byttet. Det er så umuligt ,da de ingen kundeservice har. Vil næsten kalde det et svindel firma.
Handl ALDRIG ved dem...

Sygeste fup modtager en ordre hvor der mangler en skrue, er et ødelagt produkt og et produkt med alarm har skrevet og sendt billeder mange gange men man taler med en robot der ikke gør noget og bare slutter samtalen midt i det hele !

Katastrofal dårlig kundeservice. Tlf virker ikke og chat funktion er en robot. Fraråder alle at handler hos dem

Yderst tilfreds kunde!!
Mine varer kom godt pakket og alt var som bestilt og som forventet. Derudover kom pakken en lille uge tidligere end beregnet.

ZaraHome heeft een prachtige collectie van Vincent van Duysen waarvan we een aantal exemplaren hebben besteld. De kwaliteit is heel wisselend. De stoelen en zien er goed uit. De grote tafel kwam beschadigd aan. Deels door transport en slechte verpakking, deels door slordige productie. De dwarsbalk was met een beetje lijm aan het blad 'vastgeplakt'. Lekker amateuristisch. Merkwaardig dat de ontwerper (Vincent van Duysen) hier niet even naar heeft gekeken, is toch onderdeel van je vak.

We kregen een vervangend exemplaar maar dat was nog zwaarder beschadigd. Het tafelblad wordt verpakt in karton. Door wrijving beschadigt het oppervlakte. Omdat de grote stalen schroeven los zwerven in de verpakking beschadigen deze de randen van het tafelblad. De eerder genoemde dwarsbalk was helemaal losgebroken van het blad. Belachelijk. Echt zonde, omdat het ontwerp op de foto prachtig is.

De prijzen zijn aan behoorlijk aan de hoge kant zoals je kunt verwachten voor werk van een topontwerper. Maar de meubels (de grote tafels) worden niet goed geproduceerd en slecht verpakt. Dat past niet bij deze prijsklasse.

De klantenservice van ZaraHome is supergoed en professioneel trouwens! Alles wordt snel en netjes opgelost.

ZaraHome has a beautiful collection by Vincent van Duysen, of which we ordered a number of items. The quality varies. The chairs and small tables look good. The large table arrived damaged. Partly due to transport and poor packaging, partly due to sloppy production. We received a replacement copy, but it was even more damaged, it even arrrived in two pieces. The table top is packed in cardboard. As a result the surface is damaged. Large steel screws are not packed or wrapped in some protection bag or box, they damage the edges of the table top. A real shame, because the design is so beautiful.

The prices are quite high, as you would expect for work by a top designer. But the furniture (the large tables) is not produced well and is poorly packaged. That does not fit in with this price range.

ZaraHome's customer service is super good and professional by the way! Everything is resolved quickly and neatly.

3 uger efter bestilling får jeg pengene retur da varen er gået i stykker under transporten og varen nu er udsolgt. Har kontaktet dem flere gange i de tre uger, da det var en gave og fået oplyst at pakken var på vej🙄 👎

Ho acquistato presso il sito ufficiale ZaraHome giorno 10/01/2024 ,ordinato 3 articoli naturalmente pagati e pagata anche le spese di spedizione; consegna prevista per il 19/01 .
Il 17/01 tramite email mi comunicano che l'ordine è stato cancellato .
Contatto il supporto tramite chat , mi viene risposto che i prodotti che avevo ordinato non erano disponibili per la spedizione.
Con una organizzazione migliore questo non sarebbe successo, una stella e probabilmente non acquisterò più sul sito o presso il punto vendita vicino casa .

Pensavo fosse un'azienda seria e invece... non acquisterò mai più

Ordered some goods over 10 days ago and although the item apears in app as shipped then the package has not moved in 10 days. Have called and written customer service that returns with kind customer service words and zero action.

I still do not have my package nor have heard from Zara home when my package will arrive and where my package is.

Absolutely awful customer service. Will never use again.

I have had a case at Zarahome since February without any result, as there is no customer service that works online. Regardless if you write in English or Danish, you get the same standard reply. They are sorry! My package arrived in pieces, and I still have no result fra Zarahome. I can not call and their robot chatservice Is appalling. I am no longer a customer at this online store, as it is the most expensive service for a customer in need. I have paid for items that are not usable and Zarahome is sorry! Not a great service.

Jeg har modtaget en pakke fra Zara Home, hvor en af produkter var i stykker (opbevaringsglas). Jeg har sendt en besked til service og bedte om at få en refundering, som aldrig er skete. Dårlig stil

Four items returned, one of them was the same product sent back and forth three times, whilst one of them arrived broken. Anyway, after several emails back and forth, led to me calling them.

The issue is the polish warehouse, they sent used things. At times, especially things made of wood, just get a little grinding and send out again for sale.

Meaning, Denmark is a hub for used/broken items. Because we can only buy from the polish warehouse and that warehouse just sends used things. So me and the service could do nothing about it, because that's the policy of Zara Home - that we (danish customers) can only get things from the polish warehouse...

So we agreed on a refund and that's it. Awesome products, good service, bad warehouse.

I noticed one thing in particular, I sent a wooden cutting board back three times "for review purpose" as I was told by Zara home, but I kept on getting other used wooden cutting boards back. They were bent and used, one of them had holes from nails.

Which makes me think... Are they just sending the same used things back and forth?