Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Mehr ansehen
Unternehmen hat geantwortet
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Mehr ansehen
Unternehmen hat geantwortet
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktinformationen
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Vereinigtes Königreich
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Hervorragend
1359 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful ,but a little pushy
Very helpful ,but a little pushy, need to be professional,but give the customer time to think.
14. August 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review. XYZ Insurance appreciate all feedback, whether good or bad, as this allows us to improve the service we offer.
We’re sorry to hear that you feel our service wasn’t 5 star. We’ll discuss this issue with our management team to look at ways on how we can improve service levels.
Kind Regards,
XYZ Insurance
No reliable fake so bad Insurance
No reliable fake so bad! Not fair
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
We’re sorry to read your review. Unfortunately, we have been unable to identify you as a customer from the information provided, so we are unable to investigate the concerns you have raised.
We take all genuine customer feedback seriously and would be more than happy to look into this for you. Please contact our office directly with your full name and policy or reference number so we can locate your records and investigate your concerns.
XYZ Insurance Services Ltd
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Simply explained and excellent manners
29. Juli 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The whole process was very quick
The whole process was very quick, smooth and professional.
I believe the price was reasonable as well.
keep up the good work.
31. Juli 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I cancelled the policy same day but…
Dear XYZ Insurance Services Ltd,
Thank you for your response. I would like to clarify a few important points.
I accept that, according to your cancellation notice dated 15 June 2026, the policy remained in force until 22 June 2026. My concern is not simply the date of cancellation; it is the refund and the amount of money that has been retained.
You have now stated that “your refund has now been processed”. This is the first clear confirmation I have received that a refund has actually been processed. However, you have not stated how much has been refunded or how the amount was calculated.
I paid £700 in advance, and a further £211.89 was collected through the finance arrangement. Orchard Funding Ltd confirmed to me in writing that the £211.89 was forwarded to XYZ Insurance Services Ltd and advised me to request the refund directly from you.
Therefore, please provide:
1. The exact amount of my refund.
2. The date the refund was processed.
3. Confirmation that the £211.89 received from Orchard Funding has been included in the refund calculation.
4. A full breakdown showing the original premium, the amount charged for the period of cover, any cancellation/administration charges, and the final refund amount.
You have also stated that information provided during the quotation/compliance process differed from the information originally provided. If this was the reason for cancellation, I request that you clearly identify what specific information you believe was incorrect, rather than making a general statement.
I have retained the policy documents, cancellation notice, payment records, correspondence with your company and the written confirmation from Orchard Funding regarding the £211.89.
I welcome your confirmation that the refund has now been processed. I will therefore wait for the stated four working days for the refund to reach my account. However, I still require the exact refund amount and a full calculation explaining how it was arrived at.
I will update this review once the refund has been received and the matter has been fully explained.
Kind regards,
Waqar Ahmed Khan
29. Mai 2026
Antwort von XYZ Insurance
Dear Mr Waqar Ahmed Khan,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy, and for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failing to do so could result in an additional premium, changes to your policy, or cancellation. As with all insurance policies, it is the policyholder's responsibility to ensure that the information provided is accurate and complete.
During the quotation and compliance process, information later came to light which differed from the details originally provided. As soon as this became apparent, we contacted you to explain the situation and offered you the option of paying an additional premium so that your policy could remain in force. You chose not to accept this option, and the policy was subsequently cancelled in accordance with the insurer's requirements.
For clarity, your policy was not cancelled on the same day. Cover remained in force for over seven days before the policy was cancelled, and your refund has now been processed. Depending on your bank, refunds can take up to four working days to appear in your account.
While we appreciate that this outcome was understandably disappointing, our team kept you informed throughout the process and did everything possible to explain the options available.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very good service and very friendly…
Very good service and very friendly customer
Support
3. August 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Honestly every time you call them they…
Honestly every time you call them they are just not welcoming rude and just want to speed the calls and cut off, would not go to them again for taxi insurance
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Thank you for taking the time to write your review. XYZ Insurance appreciate all feedback, whether good or bad, as this allows us to improve the service we offer.
Unfortunately, we have been unable to locate your details, and as such I have been unable to log your complaint and investigate this further. If you would like to email your name and post code, or policy number to info@xyzinsurance.co.uk, I will then arrange for this to be reviewed so we can contact you regarding this matter.
Kind Regards
XYZ Insurance
Rapid and transparency about assurance
28. Juli 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Well after speakng to multiple people…
Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing not even a miss call this company is souley out to take you to the cleaners for every cent.beware
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Dear Mr Asad Abbas Shah,
Thank you for taking the time to leave your review. XYZ Insurance Services Ltd values all customer feedback, as it helps us continually review and improve the service we provide.
We are sorry to hear that you are unhappy with your experience. However, we respectfully refute the suggestion that the service you have received has been "disgusting" or that customers should "avoid us like the plague." We believe this does not fairly reflect the service provided or the way in which your complaint has been handled.
Before purchasing your policy, you completed a scripted and recorded compliance call during which the policy terms, fees and cancellation charges were clearly explained. You confirmed that you understood and accepted these terms before proceeding with the purchase of the policy. All charges applied were in accordance with the terms and conditions that were disclosed and accepted before the policy was purchased.
With regard to your complaint, we can confirm that it was acknowledged within the required five working days, in line with our Complaints Procedure. A copy of this procedure was provided to you and is also available on our website. Your complaint remains under investigation, and we will provide our final response within the timescales set out in our complaints process.
We appreciate that waiting for an update can be frustrating, and if our communication has not met your expectations, we apologise. However, we are following the FCA complaints process to ensure your concerns are investigated fairly and thoroughly.
Should you wish to discuss your complaint further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Dear Mr Eugene Aggrey-Forson,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
We are sorry to hear that you were disappointed with your experience. However, we believe your review does not accurately reflect the circumstances surrounding your application.
As an insurance broker, we are required to ensure that all applications meet both the insurer's and the finance provider's eligibility requirements. During our checks, additional information came to light which meant further supporting documentation was required before the finance agreement could proceed.
We contacted you promptly to explain the position and advised what documentation would be needed to continue with your application. Unfortunately, this documentation was not provided, meaning we were unable to proceed with the finance agreement. This decision was not made by XYZ Insurance Services Ltd but was based on the finance provider's lending requirements.
XYZ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, and we are committed to treating all customers fairly while complying with both regulatory requirements and the criteria set by our insurers and finance providers.
While we appreciate that this outcome was understandably disappointing, we respectfully disagree with the suggestion that poor service was provided. Our team kept you informed throughout the process and did everything possible to explain the available options.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Just taken out insurance with these…
Just taken out insurance with these guys policy hasn't even started yet starts at midnight tonight called back to cancel my policy and been stung with £190.75 charge is this legal and just I think not what is the world coming too
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Dear Mr Ajaz Ahmed Qureshi,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy and, in the interests of transparency, we feel it is important to clarify the facts.
Prior to purchasing your policy, you completed our mandatory scripted and recorded Compliance Call. As part of this process, you were reminded of your duty to provide complete and accurate information and advised that failing to disclose relevant information could result in an additional premium, changes to your policy, or cancellation. You were also informed of your rights as a customer, including the applicable cancellation and non-refundable set-up fees. This information is also included within your Welcome Pack and is available on our website.
Following the insurer's routine validation checks, it became apparent that material information relevant to the policy had not been disclosed when the insurance was arranged. As a result, the insurer advised that revised terms would be required for the policy to continue.
We contacted you promptly to explain the situation and offered you the opportunity to continue your policy. You chose not to proceed, and the policy was subsequently cancelled. The cancellation was not initiated by XYZ Insurance Services Ltd but arose because the required information had not been disclosed before the policy was taken out.
XYZ Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, and all fees charged are applied in accordance with both regulatory requirements and our Terms of Business, which were provided before the policy was purchased.
While we appreciate that this outcome may have been disappointing, we respectfully disagree with the suggestion that poor service was provided. We believe we acted fairly, transparently, and in accordance with both regulatory requirements and the insurer's instructions throughout the process.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Avoid at all costs!
Based off of my personal experiece, I think staff were very unhelpful and provided a bad service overall.
When I had joined this insurance firm, I had paid in full for my policy. The next day they have sent me an email of cancellation of my policy with no apparent reason. Only 7 days to respond and to which the only solution they gave was to pay a premium.
When I reached out to the customer service team, I was told that apparently I didn't give the right information they required and I misled them by with holding other claims that I apparently had.
This came as a surprise to me as I didn't know of any other claims, my previous insurer whom I was with for over 10 years, they issued me a statement of fact and my no claims bonus certificate. There were no additional claims noted there.
I declined the accusations and explained to them that I had no idea what the other 2 claims were. Staff was very unhelpful, they expected me to pay the amount and if i wanted to say anything to dispute this unjust price increase they did, they wouldn't let me. Not willing to hear out, only wanted me to pay up. I don't think anyone should ever pay or be framed for something that didn't occur. I have tried to also tell them that as my insurers i expect them to uncover what these claims are for, its fraudulent activity and a big concern for me. I have never with held any information and i got my previous insurer to verify the facts again.
Upon further contact, XYZ Insurance still could not accept any of my documentations. They made the process very difficult and made a lot of accusations towards me.
I still to this day, dont know what the other two claims are about.
When cancelling with them, since there was no intention to resolve (unless i pay up), they made the process still very difficult. This insurance group is better to avoid as they can easily switch up and ask for more money after you join them. They'll lure you in with decent quotes, but only to unnecessary charge you later.
Upon cancelling with them, i still haven't received my refund. This speaks for itself.
Even the cancellation method needs to be examined. They made me write it up MYSELF. In black ink they told me what to write word by word and to sign it below. Not only is this not proffesional at all, but it really made it seem that I was the one cancelling the policy with them, even though they left me with no choice- they wanted to add these other 2 unknown claims to my history.
Moreover, upon my last review, I don't believe XYZ Insurance can disclose my information regarding my claims like they have on their recent response to my review. Any customers claims dates aren't for public use and this is very alerting as it is GDPR. As a firm, you cannot just state customer details in public.
This tells you a lot about what to expect from such a company.
Avoid at all costs!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Excellent insurance provider for 3 rd…
Excellent insurance provider for 3 rd year running never have to price comparison as always the cheapest
15. Juli 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Outstanding service every year – Highly recommended!
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire process so smooth, stress-free, and straightforward.
Their team is always extremely helpful, professional, and genuinely cares about finding the best solutions for their clients. If you are a taxi driver looking for a reliable insurance company that actually supports you, look no further than XYZ.
A big thank you to the team for their outstanding service year after year! Five stars all the way.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
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