Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Mehr ansehen
Unternehmen hat geantwortet
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Mehr ansehen
Unternehmen hat geantwortet
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Kontaktinformationen
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Vereinigtes Königreich
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Hervorragend
1359 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von XYZ Insurance
Dear Miss Bagalaliwo,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we are disappointed by your comments, as we do not believe they accurately reflect the circumstances or the assistance provided by our team.
Before arranging any insurance policy, we take care to explain the importance of providing complete and accurate information, including the potential consequences should discrepancies subsequently come to light.
Following routine validation checks by the insurer, certain matters were identified that required further attention. As soon as we were made aware of the situation, our team contacted you to explain the circumstances and worked to find an alternative insurance option.
Despite our efforts to secure alternative terms, you chose not to proceed with the option offered and subsequently requested cancellation of your policy.
For these reasons, we respectfully disagree with your suggestion that no assistance was provided. Our team made every effort to help you find a suitable resolution whilst adhering to the insurer's underwriting requirements.
Whilst we appreciate that the outcome was disappointing, we believe our team acted professionally and did everything reasonably possible to assist you.
Should you wish to discuss your concerns further, please contact us directly. We would be happy to review the matter with you.
Kind regards,
XYZ Insurance Services Ltd
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Quick answer
18. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very good!
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you.
Recently renewed my minibus and Harrison was very professional and represented XYZ impeccably
23. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Great customer skills.Nice to talk to a…
Great customer skills.Nice to talk to a Human!
23. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very easy to talk to and explained…
Very easy to talk to and explained everything thank you
21. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good price and staff is very kind to…
Good price and staff is very kind to customers
10. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very friendly and polite member of…
Very friendly and polite member of staff. Also happy with the quote that I received.
8. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Amazing service
Amazing service, great
Friendly staff who work hard to get you the best price for your insurance,
Highly recommend
Thank you Paul
3. September 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good company
Good company , took added information and altered the cost of the policy very fast .
4. September 2025
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Helpful people and staff smart Thanks …
Helpful people and staff smart Thanks 😊 Pleasant and knowledgeable great.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I've been with xyz for last 5 years and…
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stressful situation much easier. They are a credit to the organisation. Will continue with them for the foreseeable future.
21. August 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
When the broker called she asked about…
When the broker called she asked about no claim bonus years. I had been a taxi driver for 2 years and the first year I had an accident (my car was crashed parked up in front of my house at midnight while I was sleeping) it was non fault accident. I had put down 1 year no claim bonus she said (the broker) because it was not my fault it still counts no claim bonus, I thought she knows better so she put down as 2 years no claim bonus. Now when I received the claim bonus document from the previous insurer it was showing 1 year no claim bonus also mentioned the non fault accident. They recalculated and asked me to pay more money, I ended up paying more than the previous insurer on top of that I'm stuck with device that monitors every movement of mine and I get rated. I feel I was tricked into it from them not being transparent towards me. I do not recommend this insurer
3. Juli 2026
Antwort von XYZ Insurance
Dear Mr Petrit Gjyla,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we do not believe your review accurately reflects the circumstances surrounding your policy and, for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that any discrepancies identified could result in an additional premium, changes to the policy or, in some circumstances, cancellation.
During the validation of your policy, information was identified which differed from the information on which the original quotation had been based. Once this became apparent, we contacted you, explained the position and provided you with the option of paying the additional premium required by the insurer in order for your policy to remain in force. You chose to pay the additional premium and continue with the policy.
We are therefore disappointed by the suggestion that you were "tricked" or that XYZ Insurance Services Ltd was not transparent with you. We have a strict compliance process in place specifically to ensure that customers are made aware of the information on which their insurance is based and the relevant policy requirements before cover is confirmed.
You were also under no obligation to proceed with the policy if, before cover commenced, you felt that the policy or its conditions did not meet your needs.
We appreciate that having to pay an additional premium is frustrating. However, once a discrepancy is identified during the validation process, we cannot simply disregard it and are required to ensure that the insurer has the correct information.
Should you wish to discuss the matter further, please contact our Customer Services Team and we will be happy to review the circumstances with you.
Kind regards,
XYZ Insurance Services Ltd
Very efficient in all departments
Very efficient in all departments, made the process as straight forward as possible.
11. August 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Yooz are just braw
18. August 2026
Antwort von XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
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