Yanwenexpress Bewertungen 

Yanwen repeatedly shut down the chat when trying to get a hold of customer service. They responded to my email almost a week later; too late to make a difference. Their delivery personnel don’t follow instructions, and don’t try to deliver the package even when my gate is left wide open for the entire day and night. They have been really bad at delivering for me, and they mark my packages as abnormal/delivery failure without even trying. Impossible company.

I have now had 5 deliveries misdelivered. I have no idea where the deliveries were delivered to. The receipt photo that they sent is not my house, not even in my neighborhood based on the style of houses. The company is completely incompetent. They must be really cheap because any company who uses them is gambling with a delivery. As I told yanwenexpress in my millionth email to them, I don't get a choice as to who delivers my package, but if I did I would certainly not use them. We will go through the usual "did you check with your neighbors, did you look in the bushes around your house", that seems to be their standard response, rather than hiring competent delivery drivers. It seems odd to me that Amazon, UPS, FedEX, DHL can find my address but this company cannot. If you have the option, stay far far away, they are morons.

In tegenstelling tot een groot aantal berichten kan ik u verzekeren dat de bestelling snel en accuraat bij mij is bezorgd. Zelfs 10 dagen eerder dan was gepland.
Kon ook per dag de vorderingen zien waar mijn pakket op dat moment was.

TWO different shipments, May 8th and May 13th. My address has UPSTAIRS in CAPS for the secondary address line on all shipment labels no matter where they are ordered from. The first time they left it downstairs at my neighbors door... I emailed their CS also with a photo showing my mailbox and the steps that lead up to my apartment just a few feet away, never got an answer. The second package was left at the exact same place! Sent a detailed email to CS again, with the same photo mentioned as before but this time with an X marking where the driver would have approximately been standing when they took a photo of my mailbox (with street number) in broad daylight, so there's no way he could have not seen my steps that lead up to my door, etc. CS did reply that time and simply would not acknowledge their driver made a mistake... BOTH times. He just wanted to argue about it. I told him from now on I'll ask any online vendors I'm thinking of buying from if they use Yanwen for shipping and if they do, I'll let them know why I will not be purchasing from them. Pathetic!

Idiotic SpeedX that YWE is now using strikes again!
Most Recent Event
Last Mile Attempted
Attempted Delivery: Invalid Address. Not a valid destination. The package is undeliverable and schedule to redelivery. Redelivery is Scheduled on May 27, 2026

No lo recomiendo para entrega de paquetes. El repartidor dejó mi paquete tirado a las 3:33pm de ayer en el suelo del lobby frente a los apartados de correo. Yo vivo en un 5'to piso y tengo cámaras. Y nunca subió. Mi esposo y yo estuvimos en el apartamento y nunca subió. Hoy mi esposo bajó para trabajar y encontró la bolsa abierta tirada el pasillo del Lobby. Ésto es un servicio de mala calidad y ustedes no contestan

Muy mal todo pésimo servicio de atención al cliente es un robot que sabe más que cualquier humano y te responde lo que le da la gana, dice mentiras y no te resuelve en nada llevo 3 días esperando un pedido que según está afuera para ser entregado desde el viernes en la madrugada y nunca llega YWHOU010045065903

I placed a replacement order from eu.esrtech.com and yanwen was fast and efficient and i got my order within 2 weeks.

Tracking stated 'wrong address' but it's the correct address. AMAZON makes deliveries all the time with no issues. Now my package is being sent back overseas after their alleged 1 attempt?

Yanwen is an absolute horrible shipper. I bought products from an online retailer who I was misfortunes to find out uses them. To start, they were unable to deliver to my PO Box calling it an "irregular address." Ive had many things over the years delivered to the PO Box no problem. Their resolution process is no existent. Their website is clunky and unintuitive. The customer service "reps" are unhelpful and may honestly be just bots. If you are buying from a retailer that uses them, you will be in for a rough go. Friendly warning. RLSD

Een hele vette broek besteld die door yanwen werd bezorgd.

Verzending duurde wat langer maar ik ben blij dat het is aangekomen!

My first time buying something on temu and the delivery is bad.. they don’t contact me before they deliver and leave my package outside the front door and they steal my package plus there is a code to enter at the door where you can put my package inside the mailbox.. bad for business

This is what i wrote them;

"Hi, for the second day in a row I'm finding myself very disappointed in your delivery. The package is left late night in front of the garage port, where it's at risk of being run over, instead of at the porch 5 steps away."

And this is what they said;
"Hello, we apologize for the inconvenience caused to you. However, this is in line with the local delivery model. Next time, you can contact me in advance to provide delivery instructions, such as "Do not place the package on the drive way right in front of the garage. " Once your package is assigned to a driver, I will pass these instructions on to the relevant colleagues."

In other words, do not use this company, they don't care! See here that they do deliver packages to people's porch, but guess it depends on the a$$ delivering...

The delivery person threw my package up onto the porch from the sidewalk. He did not bother to walk up onto the porch and use the secure package box, where there are specific delivery instructions posted. Therefore my package was stolen. And this company is ignoring my complaints so now I am out the cost of the item because their delivery person was lazy, careless, and disrespectful

Despite 8...count'em EIGHT emails trying to get Yanwen to stop dropping off my packages on the porch in FULL VIEW of the Street, they won't do it. There are two columns that are right there that they can hide them behind. They simply won't bother. Packages have been late by 2 days, and in one picture that they put online proving my address, they included my cars license plate! I've asked for a Supervisor 3 times and have gotten no reply.

If I could they should get a negative 5 stars! Every time I get a package delivered by YanwenExpress they claim no "access code " THERE ISN'T ONE NEEDED! now they claim there's no secure place, I live over a business!
Not once have they completed a delivery without these exact excuses! AGAIN THIS IS GOING ON! 2/8/2026

Pessimo, spedizione di una busta in 20 giorni, due finti tentativi di consegna, ero a casa apposta, il citofono funziona, e il nome e' leggibile.
Il secondo giorno sul loro tracking system del sito alle 11 c'era la data del giorno in corso, orario 18:20 il destinatario non e' in casa, tentativo di consegna fallito, gia' nel giorno di consegna in corso!!!. Questi vedono addirittura 7 ore nel futuro. Ora per regola, qualsiasi cosa venga dalla CIna non la compro piu' tanto usano questo corriere qui, comprero' solo da venditori europei.

Worst shipping company ever! I am deleting temu so I never have to deal with them again!

Movimentazioni pacchi e spedizioni lentissime ...Tempi di consegna da tartarughe... Rintracciamento ordini stessa cosa. Nonostante sollecito venditore. Il venditore ha contattato il corriere e dal giorno 09/01/2026 il pacco è fermo al porto di arrivo in Italia e a oggi 13 /01/2026 non hanno ancora contattato il corriere della società di consegna italiana.Mio ordine : UK802751928YP. ... Esperienza più che negativa...

Absolute disgrace! Held my gift for days, then failed delivery, now asking for 2 more weeks!
Tracking Number: YWMIA010050896066
Review:
"I am utterly appalled by Yanwen Express. My granddaughter’s Christmas gift was 'out for delivery' starting early morning on December 23rd. They drove it around for two full days, only to update the status on December 25th as 'Parcel delivery abnormal [Without Access Code].' This is a complete lie—no one tried to contact me, and no delivery was attempted.
To make matters worse, after contacting their support, I was told that a second delivery attempt would take up to TWO WEEKS. This is an insult. They already have the parcel in my city, they failed their job during the holidays, and now they expect me to wait 14 more days for a gift that is already late?
This company ruined a child's Christmas surprise through sheer laziness and incompetence. Their customer service is useless and provides no real solutions. I will be filing a formal complaint and demanding a full refund. Do not trust Yanwen Express with anything important!"