Wren Kitchens Bewertungen 

Kay patiently listened to my explanation of the issues, showed empathy in handling the case and took time to resolve it so professionally. I quite like that he also pointed out what I could have done better to avoid such issues in future. He was exceptionally great.

Seamless from start to finish. Mark R in the showroom at Peterborough. Designed perfectly. Good communication from the delivery service team. Arrived on day and time agreed. Jack and Robyn had driven from Hull to Spalding in 34 degree heat. Kitchen unloaded with care into garage. Friendly and smiling even with the extreme heat and physical nature of the job. Thank you.

I am writing to share some positive feedback regarding Bailey from your support team. Great customer service provided, she was very helpful and super knowledgeable. Please pass along my thanks for her great support.

Initially I was told that could get refund but when kitchen fitter explained that it had been measured incorrectly and would be drilling into electrical wires I was told yes could be refunded and the service was very good in getting it sorted.

Thank you ever so much for coming out today to measure for our new kitchen . It was lovely to meet Mike (M Rawlinson) . He was punctual, happy and friendly . Many thanks .

Your customer care assistant (Debbie) seemed Helpful and concern about the problems we have with our new AEG oven and and sorted it without any problems, Which is far more than I can say from anyone we spoke to at Pacifica who the guarantee is registered with.

Samuel helped with my damage product.
He will also sort out my account details as it isn’t right.
Great customer service.

Our experience with Wren has been extremely disappointing from start to finish.

Firstly, the delivery driver arrived in a very grumpy mood and showed little willingness to understand our situation. This was completely unexpected, as we expected a company like Wren to have much higher standards of customer service and professionalism.

The biggest issue, however, was with the flooring we purchased. Our builder advised us that the flooring supplied was unsuitable because our existing floor is uneven and the product is too thin for this type of installation. We relied on the advice of the sales advisor at the Old Trafford, Manchester showroom because we are not flooring experts. We explained what we needed, yet no one advised us that this type of flooring would be unsuitable for our floor. We trusted Wren's expertise and expected to be guided towards the correct product.

When we contacted customer services, the experience became even worse. We spoke to Bailey, who was unhelpful, dismissive, and unwilling to assist. Instead of listening to our concerns or trying to find a reasonable solution, he repeatedly focused on explaining why the items had to be booked for return and why there was effectively no return option available. This policy had never been explained to us when we made the purchase, and had we known, we would have thought twice before buying.

The conversation was unnecessarily prolonged, with very little effort made to resolve the issue. Eventually, we were told to send photographs so the matter could be investigated. This was yet another surprise, as we had already clearly explained that the flooring was unsuitable based on our builder's professional assessment.

Overall, this experience has been frustrating, disappointing, and far below the standard we expected from a company that promotes itself as customer-focused. The level of service we received, from the delivery experience to the showroom advice and customer support, bears little resemblance to the positive image Wren presents in its advertising. We feel let down at every stage and would not recommend Wren based on our experience.

Accurate and updated tracking so timing of delivery was exactly as stated. Lovely delivery team, aware of impact on neighbours. Quick, helpful and really friendly.

Joseph was so helpful and knowledgable, a huge improvement on my last conversation with a different employee.

If all of your employees were to Joseph’s standard, it would greatly improve the customer experience.

Thank you Joseph 🙏

AVOID AT ALL COSTS
Awful company told kitchen would take 1 week in week 9 and still not finished on 5 occasions the fitter hasn't turned up after me taking time off work. Got onto wren who said they will contact fitter and still waiting. Paid 5000 for kitchen installer and nowhere near finished

A lovely kitchen, local customer care great but central office not easy to get in touch with, long waits on the phone. We had difficulty getting them to agree to replacing a non working fridge and when we had a large unopened package of materials which had not been used they refunded but would not collect and suggested we cut it up ourselves and take it to the tip. What a criminal waste of resources. Not at all impressed!

I moved into a property with an existing Wren kitchen. While the quality of the kitchen is fine, the layout doesn't work for my needs, so I only needed to purchase three additional units to make it functional.
I visited Wren and was initially told that, because of company policy, I would have to buy a minimum of five units. I was then given quotes for both a flat-pack kitchen and a fully assembled kitchen instead.
I asked the showroom to contact Customer Services on my behalf, as I had been unable to get through myself, to see whether an exception could be made. They came back to say that I could purchase just the three units I needed, but that no discounts would be applied.
Wren is currently advertising up to 60% off kitchen units, yet I was quoted over £2,700 for just three units with no discount. This was only around £180 less than the cost of an entirely new kitchen.
I simply cannot justify removing a perfectly good kitchen and paying thousands more for installation when I only need three extra units to make the existing kitchen work. It seems incredibly wasteful and difficult to understand from both a customer service and environmental perspective.
I am extremely disappointed with a company that promotes itself as offering great value and caring about its customers. Their advertising feels misleading when existing Wren customers cannot benefit from the same discounts on replacement or additional units. It also seems very short-sighted not to support customers who simply need to adapt or extend an existing Wren kitchen.
Based on my experience, I would not recommend Wren. If I am ever in a position to buy a completely new kitchen in the future, I will certainly be looking elsewhere.
A very disappointed customer.

I am giving Olivia from customer service a 5 star rating for her outstanding help to my son and I, she was kind & helpful.

Ben was fantastic, I was really upset with my installation and how long I was on hold for. But he was very kind and friendly and sorted the situation out. He’s gotten me another installer as I was left without one half way through the installation. I couldn’t ask for better customer service.

called wren Broadstairs in the morning, appointment made for that day with Tom Wells.
Tom texted to say when he would arrive. Tom was very professional, explained everything he was going to do and invited us to ask any questions if we were unsure about anything. we feel very confident with the service we received and are grateful to Tom for making it all very hassle free and straightforward

Leon .. 10/10 went above and beyond to help and sort everything out! And rang back when the line dropped !

Spoke to a lovely day called Chloe she was super helpful and so friendly. Really helped sort out my issue and super efficient. Thank you so much Chloe

Excellent service by Mike Rawlinson .
Very polite & helpful

Trying to get a Refund off Wrens is soooo Painful n Long Winded ..... Had Kitchen installed n everything was 1st Class .... but had to Return n Item which was collected in beginning of April .... and a Refund agreed 10 -14 days after this was Collected .... its now the middle of July and im still waiting for this to be resolved after many emails n phone calls during this Period .... Customer Service after care has been appalling ... so just be aware of any Refunds dealt with by Customer Services ... this is an ongoing nightmare .....