Wren Kitchens Bewertungen 

K Turner arrived promptly and spoke confidently about the measuring process. He answered all my questions and was friendly. He was incredibly efficient. Thanks so much Kevin!

OK, so before I bought a wren kitchen I was hesitant due to poor reviews of customer service. I did require aftersale customer service and the 2 chaps who helped me - Ian and Joseph couldn't have been any more helpful and my issue/issues were resolved, at least i believe so, the replacement items are due next week. That is only part of the story of buying a wren kitchen - in my experience - and i will go into detail below but for anyone put off by stories of poor service, my advice is to use the contact number and speak to a human rather than try to use the app.
So.
My kitchen is currently partially installed and I'm waiting for a couple of bits to arrive - the ones I needed ians and Joseph's help with. As such I can only talk about things leading up to today.
Firstly, the buying experience is as you would expect.
No complaints as such. They will measure up and design your kitchen etc. We had a lovely chap called Uthmaan in the leicester showroom. One or two things came to light during the fitting which highlighted what i would consider errors in the design/ordering stage which we'll get on to. The delivery was fine, 2 pleasant enough chaps who arrived when they said they would and unloaded efficiently.
The first issue which i would consider a 'wren' error (believe me there were a million others not connected to wren) was that an end panel for a tall unit was designed and supplied with a short panel at the point it met a shorter unit. The second was that I ended up paying for 2 sets of plinths due to a lack of understanding by the designer on how moulded plinths are fitted. The computer flagged it red as not fitting height wise with the units we had but it is designed to be trimmed down (which i didn't know until I saw it being fitted). The information and advice I received at the design stage was that moulded plinths might not fit so as a result I ordered the standard plinths and the moulded ones just in case. In reality it easily fits because its designed to be cut down, I think the designer should have known that. That obviously cost me a couple of hundred quid that it didn't need to.
Another disappointment at the design stage (not Uthmaans fault) was a lack of matching coloured items.
We picked some knobs we liked but for some reason there was no matching cup handles in the same colour even though most other ranges/colours had matching knob and cup handles for drawers. So now we have just knobs.
The actual kitchen units didn't come in the colour we wanted in the style of cabinet we picked - disappointing.
I should say that our kitchen full price was over £34k with no appliances - obviously with their discounts we paid substantially less but still quite a lot for what is quite a small kitchen - i guess im trying to say we were choosing one of their premium kitchens so the lack of colour choice was especially disappointing.
The moulded plinth i mentioned earlier did not come in the same colour as our kitchen which was bewildering. As far as I could see, ours was one of the higher end range of units they sold and moulded plinths are considered a higher end finish, so why are the ones im having to buy a shade out?
Still not happy about that, although the fitter has done a great job fitting them and they do look good i see that there's a colour difference every time I look at them.
On to customer service.
The first thing I did was email Uthmaan, he rang and said he'd pass the issue on to customer services which he did.
They must have misunderstood because I received an email saying the design was correct (it wasnt) and that 3 panels had been ordered and successfully delivered (correct but I required 4).
I replied to that 'case closed' email pointing out they had made a mistake closing it and restating my issue but heard nothing back.
Between emailing Uthmaan and receiving the 'case closed' email i had also reported the issue on the app.
It had been a few days and you have to understand i have a fitter needing the parts so time is a factor.
I never heard anything back from raising the issue in the app.
So thats when I rang. It would have been about a week after I first raised the issue with Uthmaan and I wish it was the first thing id done.
I got through to the lovely Ian who patiently listened to my issue, understood it and went away to confirm that it was correct. When he had confirmed the issue he resolved it immediately. Kudos to him.
Unfortunately there was a bit of a hiccup.
Because of the uncertainty regarding the suitability of moulded plinths I ordered sparingly and required more.
Ian had kindly provided that but as there were 2 styles he arranged to supply the wrong type - which was not his fault.
Luckily I noticed when the email confirmation came through and phoned back getting the very helpful Joseph this time.
He also patiently listened, took the time to understand and corrected the order. Kudos to him also.

Edyta was very helpful and delta with my issue very promptly.

Excellent service throughout - thanks

Punctual, smartly dressed and efficient. Explained things throughout and made making a design appointment easy and hassle free. Thank you Firouzia.

I worked with Tate at Wren Dundee and have only positive things to say about the experience.

The design consultations were detailed and unhurried, it was great to be able to switch between digital mock ups and then walk around and touch and feel the actual cabinets when needed.

Cabinets and accessories are of good quality and at a good price. Wren found me an installer who did a good job.

Overall, really happy.

Adam Simpson came out to survey my kitchen today. He was friendly, polite and got on quietly with the survey. If the rest of the Wren journey is as efficient I will be very happy!

I ordered my kitchen from Wren and, initially, everything was fine. However, when the fitter started assembling the units, it quickly became apparent that parts was missing.
I contacted Wren and was advised by an agent that the missing part would be delivered by 18 August 2026. Unfortunately, this date has passed and the part has still not arrived.
As a result, the fitter has been unable to complete the installation and will now have to return when his availability allows. This has caused additional financial costs, which I really cannot afford.
I am extremely disappointed with Wren for not supplying the correct parts in the first place and, even more so, with the length of time it has taken to arrange a replacement. This has caused unnecessary inconvenience, additional expense and delays to the completion of my kitchen.
Overall, I am a very dissatisfied customer and feel that Wren needs to take greater responsibility for resolving issues like this promptly and efficiently.

We just had our kitchen measured by Michael from Wren Kitchens and want to leave him a five-star review! He was incredibly professional, punctual, and meticulous with all of his measurements. He took the time to answer our questions and made the entire process seamless and stress-free. Excellent service from Michael—we highly recommend him!

Absolutely professional approach to the matter. High quality and culture and manners. O Firouzia was professional

Richard made the process of contacting customer services seamless. He was very helpful and was able to get our issues resolved quickly. Many thanks!

Being treated as a valued customer of Wren Stirling. Telephone promptly answered by Crystal, listened to my issue, managed immediately & parts will be despatched today (30 minutes after raising the issue) for delivery tomorrow!! Less than 24 hours.

Amazing customer service!!

Thank you Wren!!! Thank you Crystal!!!

P ford - very good, thorough and professional.

I required a unit replacement and received a pleasant and positive response from Jack, who arranged a Zoom call. He assisted me in ensuring the correct product was ordered and facilitated the replacement in just one call. I am very satisfied with my experience today.

Previously gave a 5 star review, shouldhavewaited. Adding this now as I have been promised a refund more than once. Each time has been declined... no definite reason given. I only got to find this out when I called asking where it is. Yesterday I called, to see if the latest attempt still pending. Received an email later advising a cheque would be issued and would take 10 to 15 working days to be issued. I have patience as a rule but this is now taking the lend

David A resolved my query promptly. Great service overall.

Richard was very polite and helpful, resolving my issue very quickly with the minimum of fuss

T moyo came to our house today and measured two bedrooms today. He was very polite and understanding to our needs. He was answering all our questions. I’m very pleased with his service today. I would definitely recommend him.

I cannot fault Wrens at “Basildon”. I can’t believe how straightforward and smooth the whole process has been from originally arranging a new kitchen to it being installed. I have spoken to and dealt with a variety of Wren staff from delivery, quartz work top installation men, customer services, installation team (Anna, James) and fitting. I can honestly say I have met some exceptional friendly, helpful people who have gone above and beyond my expectations (and I’m extremely fussy)! If I could name every person I have dealt with I would! Steve the fitter and his Son are exceptional people and of course the kitchen designer, Jack Bibby at Wrens Basildon.

Very polite, delivered with care thank you