West Midland Safari and Leisure Park Bewertungen 

To see the Rhino ,Elephant's and Giraffe up so close was amazing , although the Hippo enclosure was not very good , the thing that spoilt the day for me was ,the aquarium is absolutely rubbish, you really do need to sort that out .

Disappointed is an understatement. I remember going as a child and it was great! I decided to take my family and it’s probably the worst place in the UK to ‘view’ animals. VIP cars and tour vans took priority over everyone else so when you got in to an enclosure you didn’t get to see anything as they were parked in front of the animals every time.

I felt very sorry for the animals as the park just seemed to be a massive traffic jam with a few zebras and rhinos. All those fumes surely can’t be good for them. I was shocked with the amount of cars that were allowed in at once and hardly any rangers about if anything were to happen. There was even a broken down car in the middle of it that was still there when we left… with the people in it still!

It didn’t get better in the park…. Completely run down, utterly filthy and the toilets were vile! No way did I change my baby in the changing cubicle it was absolutely disgusting. The toilets were covered in excrement and no cleaners in sight. The whole time I was walking around I felt dirty. Despite the signs advising to use hand sanitizer there actually was none when you eventually found a dispenser.

Then we come to the rides, only half filled so waiting times were longer. Workers having to give rides a push start! Most things closed due to be broken. Jesus the place is just falling to pieces and instead of putting money in to fixing rides, making better animal enclosures and generally keeping the place clean they are just making more of the safari lodges that cost you £1000 a night. It’s laughable and just shows this is a money grabbing establishment.

Would never go back. Annoyed that we wasted so much money going there and if you’ve had the same experience as us then don’t bother trying to get a refund as they don’t offer them.

Wish I'd brought a book, I was so bored, the drive through is a joke, 20 gates telling us to keep windows shut because of the dangerous few lions that where asleep and the deers looking things.. £16 for 3 cornets(cheaper inside) and saw a dozen animals as the rest where in hiding, more staff and empty fields than animals.
The giraffes where cool though.
Had more fun on the motorway here.
Would not recommend.

The park is looking very tired the animal reserve was awful hardly any animals at all just deer mainly all they seem interested in is the lodges the giraffes and elephants are all by them really was disappointing and we won't be returning the cost of food and drink is absolutely disgusting 50 pence for abit of sauce on a icecream 7 pound for 2 bottles of pop not even cold if this park wants to continue it needs to spend some money on it get some animals and improve the whole experience they certainly make enough money

Where to start?

- They increase the prices without warning.

- We arrived at the time we had booked, but the queue was so huge it took 45 minutes to just get in the gate.

- The place was packed. There were 2 lanes of traffic all the way around the park which were crammed full of cars. It was basically like paying to sit in a traffic jam for 4 hours.

- The safari park was so overbooked and with no stops for refreshments my four year old child had to pee in a carrier bag.

- On the occasion you got to see an animal up close then you can guarantee a minibus would be in front of you and block the view.

- Aside from the rhinos and giraffes which could easily be seen due to their size, all other animals were hard to see because of the overwhelming number of cars.

- The manually operated gates will close with no warning, and they damaged our car. What’s worse is that customer services will shirk responsibility because the “light was red”, even though there is no time between it changing from green and the gate quickly closing and striking your car! Imagine if level crossing barriers just turned red and immediately a train comes barrelling across.

- The driving tour took so long that we had barely any time to see the park attractions before it closed. Made even worse by…

- Queuing up for an ice cream for 35 minutes even though there were only 3 people in the queue while the world’s slowest kid dishes out ice cream like he’s trapped in a time warp.

- The food was all run out. Everything I asked for was gone, all that was left was chips.

- The elephants are caged away and can barely be seen.

+ The giraffes are beautiful and they come right up to the car.

+ The sea lion show was great.

I have been twice and both times stayed at the lodge. The family enjoy the experience very much. The second time was slightly more disappointing as we were told the animal feed was not free anymore; we managed to get them for free as we informed them we are staying at the lodge. The park is overall overpriced.

The lodge wasn’t cheap but was worth it for the experience (rhinos and giraffes lodges); however, the soft touches are lacking ie no facial tissues provided, mirrors were hung too high or low, faulty blinds, slightly stale bread and difficult to flush toilet.

Overall a good experience but can much improvements needed.

Very disappointed with our visit for my daughter's 7th birthday. The staff are very rude have no compassion for families with making a complaint.
Return ticket is a scam you cannot select your dates to return back.
When we arrived at the park entry prices had changed in price and the reception lady said it happens all the time prices change constantly. Another family coming behind had the same issues.
The safari drive was poor not many animals to see. The elephants and giraffe's was caged in around the house they build as a money earner which is disgusting prices to stay.
Most of the rides was not working and wasn't advertised they was not in use after paying extra for wrist bands .Disappointed with the place won't be returning. Chessington is a much better zoo for the same price.

Sadly my review aint the best for this place been here several times and its never been positive the park itself looks run down and depressing they make out its all about poor funding but its poor management,cost of a meal here is extortionate and very hard a normal family to afford even a drink of coke or pepsi is £4.50 and after paying £11.90 for a meal your landed with 50p charge for a tiny ketchup sachet its a bit wrong really and as for the park staff moral is miserable you can see none of them are really happy to be at work this place needs serious attention and so does the facilities for the wild animals i try be positive but theres nothing positive here just a place to take money and god knows what there doing with it all

I returned after 10 years to show my grandbabies the fantastic WMSP that myself and my children gre up with.. What a disappointment!!!! What use to take 2 hours to get around took 20 mins. Animals look thin and unloved there was very few about to see let alone interact with. Lots of fencing has been put up so its more like a very unkept zoo than a SP. They sell you animal food but loads of "don't feed" signs so came back with the 2 boxed we bought. The structures are old and unkept, focus seems to be on the lodges and fencing animals around them. It use to be such a beautiful well kept and loved safari park, it makes you cry to see it and what animals are left. Fair was fine it was a fair, the smaller animal enclosers and viewing galleries again dirty, unkept and grotty with thin, unhealthy looking species in them. SHAME ON YOU, owners are more money lovers running the place than the old animal lovers that use to be.

We’ve been a few times and it has always been a lovely day out- but now, less animals to see and it was utterly disappointing. The drive-in safari had noticeable scarce animals, the vibe of the entire park was just sad and the staff were not enthusiastic at all. We’ve always looked forward to visiting, but after today, we won’t be coming back. We miss the times of being able to drive to the safari anytime and return anytime for a second change to see animals. The lions have significantly dwindled down, even the camels. They used to be plenty! It was just a sad experience altogether. And the new rule of changed safari entry times to 1230 is quite unreasonable. 🥲

I'd give them zero if I could!! This is just a concise version of a few weeks of complaining. I booked a lion lodge on the first night they opened last July for my fathers birthday and had a fantastic time, except for the food in the lodges and the length of time it takes to get round the safari drive, but still left a fantastic review. How misguided was I! This place is fine as long as nothing goes wrong. We have been coming to the safari park since it opened, at least 2 or 3 times a year but that has all been brought to a severe halt. I'd even left a lot of money in my will for them and have now removed the donation, that's how annoyed I am. I booked a lion lodge again last Xmas for this July as a treat for Dad's birthday. As soon as I booked it I emailed the park to request the same lodge as last year and got an abrupt reply saying that we couldn't request a lodge as they are automatically allocated by a computer on the day of arrival. I tried to call to speak to someone about it but that's impossible. Everything is done by email so they can hide behind a screen. The emails were pinging back and forward. I asked if I could speak to someone to complain, no you can't. I asked if they could pass my request onto a manager and got a reply from the same person saying nothing could be done. So, in my head, I'm already not looking forward to our visit in July. Fast forward to 9 weeks and 5 days before our arrival and I have to cancel our trip due to my Dad needing 24hr care. Guess what!! I was 2 days short of the 10 weeks cancellation notice and have only been given 50% refund instead of 90%. The night cost £830 and instead of receiving £747 they refunded £415 which means I have lost £332. Yet again, emails backwards and forwards but all they say is "you signed the T&C's when you made the booking so tough etc etc". I understand that if the lodge isn't re-sold they would be out of pocket but less than a week later I received a generic sales email about the lodges and checked our date and found they have already re-sold the lodge. So, yet another email was sent to them asking for the balance to be repaid to me as they have now made at least £1162 for the night and a week later have received a reply saying "Thank you for getting back in touch. Unfortunately, we are not able to offer any further refunds on this occasion. The T&C's for our refund policy is clear. We can see that your 50% refund was actioned as agreed and accepted and we now consider this matter closed. We apologise for any disappointment caused". I didn't agree and accept the 50% refund, it certainly wasn't for the want of trying to get 90%. This place is farcical. There is zero customer care. There's nowhere to complain to which is disgusting in this day and age. If you want to stay at anywhere with animals, I can highly recommend the Big Cat Sanctuary in Kent. You get SO much more for your money, and they employ absolutely fantastic people.

We booked to stay in one of the lodges 2 days ago. This was a special celebration for our 3 year old daughter to enjoy. However unexpectedly, my husband who works in the military was contacted and told he would be deployed overseas by the date of our visit. I phoned safari lodges and asked if we could move our date to one when my husband would be in the country, they said they would accommodate this but would charge £100 admin fee. I asked if we could have a refund and they said it was an outright no. We were told that we needed to give 6 weeks notice for a refund, we only booked 2 weeks in advance so it's impossible to give them 6 weeks notice. I find it totally deplorable that they can treat serving personal who are going away to defend our country in such a way. The member of staff I spoke to was extremely unhelpful and rude. A £100 admin fee is ludicrous for changing a calander date. This organising seems utterly disrespectful and money grabbing. Would not recommend

Visited at least once a year for many years as always been a lovely day out. Went this week. And how it has changed. The theme park and walk through was good. However the safari....terrible. not only spent the 2hoyrs in traffic even though you now have to book a time slot. But can no longer feed most of the animals. Previously could feel giraffes zebras and camels. This is no longer allowed. We purchased 3 boxes of food but used 2 handfuls on the deers. That only animal can feed. Also zebras and giraffes were shut away so didn't even come near the vehicles. So disappointed and will never return again. It's an expensive day out for not seeing the animals.

Having visited many times over the years with our children and now grandchildren it was the first time we booked a time slot with the new booking system. I know today was the bank holiday weekend but by booking a time slot I thought it would stop everyone turning up at the same time, how wrong was I, an hour and a half in we hadnt even gone half way round and had to divert back to the exit as the grandchildren needed the toilet, total carnage never again!!!!!

I visited with my 4 children aged between 6-12. I couldn't pre book due to wanting to use my club card vouchers to pay which I was slightly concerned about but when I arrived a few minutes before 10am I headed straight for the ticket office and had no more than a 5 minute wait to get our tickets. The man on the counter was very polite and helpful, he booked us in for the next drive through slot available which was between 10:30 & 11am which was perfect as just enough time to pop to the toilets which are situated in the car park and are really well maintained. You can buy animal food and feed some of the animals which my children loved. All the animals seem to be well cared for and The lemurs have an amazing enclosure. The ride wrist bands were £12 each which I think was a very reasonable price for the amount of rides available. We didn't have to cue for anymore than a couple of minutes to get on to any rides either. The shops were expensive but no more so than any other tourist attraction. We would definitely visit again and would recommend to others.

I was visiting from Cornwall with my elderly grandad and experienced extreme rudeness from a woman in the car park directing traffic. I did not get her name but she had blonde hair and was wearing gold chains, stood near the ticket office entrance. The theme park at the safari had been reccomended to us and we were unsure whether this is seperate to the safari. I couldn't reach anybody on the phone so we decided to visit to ask. On arrival, we stopped next to an employee who's name I did not get but she was directing traffic in the car park. She had blonde hair and was wearing lots of gold Jewelery around her neck. My elderly grandad proceeded to ask her the question about the theme park and she told us 'if you want a theme park you go to Alton towers' and told us to leave. She would not allow my grandad to finish asking his question about where we could buy tickets for the safari, she was talking over him telling him he needed to drive away and pointing to the exit if he only wanted to go to the theme park. There was no traffic behind us and we were just making a quick and polite enquiry. I can honestly say that I have never witnessed customer service as poor as that before, let alone towards an elderly man trying to arrange a fun day out for his great grandson. The woman was arrogant, rude and condescending. I would never visit West Midlands safari and would encourage anybody considering it to think again!

Disappointing visit. Refuse to acknowledge the need for carers because i’ve not got a nimbus card (which people can buy) and more formal proof could be offered. Ended up paying 3 adults & get 1 free despite current offer is buy one get one free so i’m feeling robbed 2 different ways.
It was busy and whilst i know you can’t guarantee seeing animals i didn’t expect to get close to some them the rangers come driving up a what felt like speed to get them move. On entry there was a sign saying don’t feed the giraffes but when we got to zebra ranger started shouting don’t feed the zebras.
Went to the viewing point to see the Tigers, not long after the tiger came out another park keep came up saying the area closed at 4pm (not signposted)
All in all it feels like the keepers/rangers have managed to ruin a day and before anyone says nobody or animal were at risk needing their intervention.
Expensive disappointment.

Wonder if they care enough to respond to the feedback!

I have called for over an hour, emailed and also used their contact forms to make a booking change for their Festive Ice Rink but nobody has responded to me.

They seem happy to take your money, but then show very little/no customer care.

Booked online on the 26th for the 27th, money was taken from my account but no tickets receivedspent the entire morning calling them but no one would answer sent them an email but they replied saying no tickets found. But money had been taken from my bank. Travelled all the way from London with my children who were left disappointed. Others have had similar issues if u check trip adviser etc. Avoid at all cost staff r very in professional and unhelpful. I have had to contact my bank to get a refund

I’m writing this as we are sitting in a car in a line of traffic and I clearly have too much time on my hands to do this. Do not visit here unless you want to be stuck in traffic with young children. Both my kids have got so fed up of looking at green grass and the lack of animals unless it’s a deer of some sort! This was a birthday treat for my 2 year old and we’ve wasted his day completely. The staff are rude we finally seen a lion in the distance after waiting an hour and as I stopped to show my son the staff in the jeep shouted at me to keep moving!! This place is a money pit they have no consideration for paying customers and they are all about the money. We booked a paw patrol meet and greet but because we got stuck in the chaos we missed that too!! Absolutely ruined my sons birthday and left him bored and my elder soon upset that he didn’t see many animals. Close this place down and put the very few animals they have in a nicer place where they will be looked after. We’ve been coming here for many years and I can honestly say this will be the last time I will spend my hard earned money in a dump like this. Staff need to get some training. Thanks for completely spoiling out valuable time