Always has a speedy & reliable service. Sometimes we have had to order a few times a month for our surgery and often need items quite urgently. Williams Medical are always helpful.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very reliable service, friendly staff, products always arrive in good condition. I feel company need to update their login system to make ordering much easier for businesses who have accounts set up w... Mehr ansehen
Unternehmen hat geantwortet
First time using the website to order materials for a busy Oral Surgery clinic. So far, the process has been very easy. Having looked into some of the other products they sell, I will be ordering from... Mehr ansehen
Unternehmen hat geantwortet
I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sanitätshaus
- Anbieter von Diabetikerbedarf
- Krankenhausbedarf und -ausstattung
- Lieferant medizinischer Geräte
- Pharmazeutischer Großhandel
Über Williams Medical
Vom Unternehmen geschrieben
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Kontaktinformationen
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Vereinigtes Königreich
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Hervorragend
2323 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Williams Medical
Good morning Phyllis,
Thank you so very much for completing our trust pilot review and your kind comments. It's always really appreciated to receive feedback. I'll ensure your comments are shared with all the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Antwort von Williams Medical
HI Nishat,
Thank you so much for your 5* review and kind words. I'll ensure that your feedback is given to all employees at Williams.
Kind regards
Cherie Coles
Customer Care Manager
very pleased with blood pressure device…
very pleased with blood pressure device supplied by Williams Medical. Excellent and speedy delivery.
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
HI Norman,
Thank you very much for your kind comments and out 5 star review rating. We are so pleased that you are happy with your new device and it's speed in transit.
Kind regards
Cherie Coles
Customer Care Manager
Great.my order arrived in 2 days
Great.my order arrived in 2 days. Very happy. Recommend seller.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good afternoon Dalva,
Thank you very much for completing our Trustpilot survey and giving us a wonderful 5 star rating.
If we can be of any assistance to you in the future, please do not hesitate to contact our sales line on 01685-846666 selecting option 1.
Kind regards
Cherie Coles
Customer Care Manager
WARNING do NOT order from this company!
WARNING do NOT order from this company!
I placed an order and submitted an instant payment for it to be automatically cancelled by Williams!
My telephone calls were picked up by an answering service or were added to a queue only to be disconnected!
Initially my emails were unanswered, further to correspondence from me threatening a dispute through the bank I received a reply assuring my refund was being processed!
Even more worryingly I was sent a screenshot of the refund being processed (inaccurate information on the screenshot)
Needless to say I am still waiting for my money back!
I have raised a dispute with the bank and have reported this as fraud!
My next steps will be to contact the police and initiate a criminal investigation!
I would urge everyone who has been a victim of this company to do the same, or please contact me!
This is clearly theft and deception and I refuse to allow Williams to get away with this!!
REPLY to the response below from Williams:
In relation to the submission of a professional Pin Number i did provide you with my registration details when i submitted my order!
You cancelled this order without notification and also held onto my funds.
At the point at which you cancelled my order payment should not have been taken, given there was no transaction.
Your endless list of negative reviews are testimony to your unethical approach to customer care!
Take some responsibility and learn from the poor feedback you are receiving from so many unhappy customers!
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Hi Adele,
After further investigation I can confirm that we managed to track your order transaction details and our findings are as follows.
Your order was not processed due to it containing pharmaceutical items. Our systems show that you were prompted with a request for information at checkout stage. You were specifically asked to provide us with the relevant documentation to include either a GMC,NMC or HCPC number, none were provided and this stopped the order from processing to a dispatch point.
I note you spoke with one of our Team Leaders here at Williams and she confirmed that your refund had been actioned on the 28th of January and that this would take 3-5 working days to enter your bank account. I can also confirm that this refund was actioned by our accounts team on that day.
Please contact your bank and provide them with transaction reference number that you were given by our Team leader and they will be able to check this for you.
We apologise for any inconvenience caused by you missing this online information.
Kind regards
Cherie Coles
Customer Care Manager
My phone contact was dealt with…Customer Services
My phone contact was dealt with smoothly and the goods arrived timely.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good afternoon,
Thank you very much for completing our trust pilot survey, I'll ensure that your kind comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Easy to use website
Easy to use website, very good pricing, supplier kept me updated, product arrived next day. Definitely recommend and will use again.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good afternoon,
Thank you for your comments regarding your recent customer experience with us here at Williams Medical supplies. It's great to hear you were extremely satisfied with website, ease of ordering and timely delivery. We look forward to doing business with you in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Antwort von Williams Medical
Hi Nagendra,
Thank you for your five star review and your kind comments. I'll ensure that your feedback is given to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Ordered supplies for my workplace and…
Ordered supplies for my workplace and it delivered on time, supplied was left near the reception, which was appreciated, our order box was pack nicely by Katrina, appreciate the secure package of our bought items with added air cushions to avoid damages.
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good morning,
Thank you for taking the time to complete our trust pilot review and giving us a fantastic 5* rating. It's always great to receive such lovely positive feedback, I'll ensure your comments are shared with our warehouse staff, thank you once again.
Kind regards
Cherie Coles
Customer Care Manager
The meter arrived the day after…
The meter arrived the day after ordering and was w,ell packaged
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Hi Joan,
Thank you for taking the time to complete our Trust pilot survey, It's great to hear you were extremely satisfied with your recent delivery.
Kind regards
Cherie Coles
Customer Care Manager
Absolutely appalling customer service
Absolutely appalling customer service. Send out faulty goods and fail to respond within a reasonable time. Eventually got a response and promised a refund but nothing so far and not responding to emails again.
3. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good Morning,
I'm sorry to hear you've received a faulty item from us. In order for a refund to be processed, we require the faulty item back with us on site. As soon as we are in receipt, the item is checked and a refund request is made,. Refunds generally take between 3-5 working days dependent on your bank.
We apologize for not being able to provide you with an immediate replacement and for any inconvenience caused.
Kind regards
Cherie Coles
Customer Care Manager
I ask Rachael if you dont have the…
I ask Rachael if you dont have the product at least a substitute i rarely use this company because of these issues. I know yall have substitutes yall just don't want to look for any she cut me off nonchalantly and wasn't even trying to help at all. This company use to be tge best but now with all the good people yall have let go it is catastrophic and horrible
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Good Morning Mr Brown,
I'm sorry to hear that you've had a bad customer service experience. I don't have your personal email address or any other contact details for you, hence the reason I'm replying to your complaint on the trust pilot site.
We are a reputable contact Centre based in the UK and we put our customers at the heart of all we do. Please allow us to fully investigate your complaint for you, by contacting our customer care team on on 01685-846666, selecting option 2 to give us the information you have around dates/times to aid us.
Kind regards
Cherie Coles
Customer Care Manager
Item was quickly despatched
Item was quickly despatched, even though it was during the busy Christmas period.
24. Dezember 2024
Antwort von Williams Medical
Good morning,
Thank you so much for completing and giving us a 5 star review on our service and delivery times, I'll ensure that your comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Always helpful and quick delivery
20. Dezember 2024
Antwort von Williams Medical
Hi Bernadette,
Thank you for your kind comments and a 5 star rating on our Trust pilot site, it's always great to hear that our customers are extremely satisfied with both our staff and delivery times of orders. We look forward to servicing you again in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Amazing device delivered within 12…
Amazing device delivered within 12 hours will definitely use again
24. Dezember 2024
Antwort von Williams Medical
Good morning Yvonne,
Thank you so much for taking the time to complete our Trust pilot survey, it's really great to hear you were extremely happy with our service and delivery times, and even nicer to hear that you'll be using us again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Great Customer Service!!!
Being able to speak to someone within few seconds. Great customer service as always for many many years. All the best. Keep it up!
20. Dezember 2024
Antwort von Williams Medical
Good afternoon,
Thank you for taking the time to complete our Trust pilot review, your kind comments are greatly appreciated and I'll ensure that they are fed back to the team. We wish you a wonderful Christmas and a happy, healthy 2025
Kind regards
Cherie Coles
Customer Care Manager
100% be a regular customer
100% be a regular customer. Prompt Delivery and excellent Service
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Williams Medical
Hi Karen,
Thank you so much for your lovely comments, it's fantastic to hear we have exceeded your expectations and greater to hear that you intend becoming a regular customer of us here at Williams medical supplies. I hope you have a wonderful Christmas and we look forward to serving you in the new year.
Kind regards
Cherie Coles
Customer Care Manager
High cost of shipping for very small item
I have a Roche Coaguchek device and required a box of lances (your charge = £2.20/50 per box net of VAT). You are the only supplier. Your charge for delivery is £5.99 (net of VAT) irrespective of size/cost of product. As I am not a company and cannot reclaim VAT I was forced to buy 4 boxes to make it more economical. Therefore the total came to £17.75 (VAT £2.96) for an initial requirement of 50 lances which will last me 2 years, so they are likely to see me out (I am 75)! So not impressed by the postal charges for an item costing such a small amount!
16. Dezember 2024
Antwort von Williams Medical
Good afternoon,
I'm so sorry to hear you are so disappointed with our courier service charge. I note that order was placed online. Our website does advise you to call our sales team if you think you are VAT exempt and it advises this a second time at point of checkout. Our sales agents will be happy to complete a VAT exception form for you and amend your order accordingly.
Please give us a call on 01685-846666 select option 2 to discuss your order and any VAT exception with one of our customer care staff who will be happy to help.
Kind regards
Cherie Coles
Customer Care Manager
Good service
16. Dezember 2024
Antwort von Williams Medical
HI David,
Thank you for such a great 5 star trust pilot rating, I'll ensure your feedback is collated and fed back to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Unbelievably quick next day delivery…
Unbelievably quick next day delivery (normally would take 3-5 days).
12. Dezember 2024
Antwort von Williams Medical
Good morning John,
Thank you for completing our Trust Pilot review and giving us a five star rating. I'm thrilled to hear we have exceeded your expectations around delivery times.
Kind regards
Cherie Coles
Customer Care Manager
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