Phoned to have ‘squeaking’ issue looked into. Told engineer appointment would be booked. No call back so I had to chase. Customer service called this morning coincidentally for follow up and didn’t kn... Mehr ansehen
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Das sagen Bewerter
The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... Mehr ansehen
Unternehmen hat geantwortet
The chair has made a big improvement to life. Before we had it keeping the legs raised required a lot of effort. Legs are heavy! A certain amount of care is advisable when using the ‘control unit. Let... Mehr ansehen
Unternehmen hat geantwortet
The ladies on the phone were so helpful and pleasant. But the chair , I’m not to happy about, the seat is so low, the motor sqeals when raising legs up and the padding in the top of backrest is at bo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Kontaktinformationen
Mercury House, WR9 0QH, Droitwich, Vereinigtes Königreich
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,6
Hervorragend
2381 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Still waiting for one of the armchairs…
Still waiting for one of the armchairs to be put right as faulty
23. März 2026
Bewertung ohne vorherige Einladung
Amazing quality and design of riser…
Amazing quality and design of riser chair.
I can now relaz so much more comfortably, with many settings i can adjust to suit, also has heat controls.The tabletop with light and magnetic strip is superb for holding phone, especially when i only have use of one hand at the moment, also has a built in charger. Also Very pleased with the grey leather that matches the rest of our furniture. Installer gave demonstration how to use.
What more can i say, it was not cheap,but you get what you pay for !! Thankyou.
25. März 2026
Bewertung ohne vorherige Einladung
fantastic start to finish
from the first contact to delivery everything went smooth the two delivery drivers dean and stewart were very considerate of my property not one mark on the wallpaper paintwork or carpets both chair and bed workings explained and a couple of questions i had answered thanks again m cooke
17. April 2026
Bewertung ohne vorherige Einladung
HELPFUL & PROFESSIONAL SERVICE
27. März 2026
Bewertung ohne vorherige Einladung
On time with delivery Quick…
On time with delivery Quick installation from (martin) shown how to operate remote clearly left no mess thank you so much
17. April 2026
Bewertung ohne vorherige Einladung
BUY FROM WILLOWBROOK AT YOUR OWN RISK
I ordered my adjustable bed in good faith. I’m not disabled nor immobile but I do have copd and back problems. I made it clear to the salesman that I just wanted it to sleep slightly reclined and also to be able to sit up comfortably for breakfast in bed and watch TV – yes, decadent, I know. The demo bed seemed comfortable but I did point out that reclining on it was making my back ache; there wasn’t enough support. The salesman suggested I order the deeper, more luxurious deluxe mattress as that would solve the problem. Which I did and it hasn’t. I also ordered lilac mood lighting for under the bed – gives the effect that the bed is floating.
When the bed was delivered, the mood lighting which I’d paid an extortionate sum for, was missing. In the pack was a short strip of white sensor lighting, which was taken away. The engineers returned two weeks later to fit a strip of cheap multi-coloured LED lights with a tiny plastic remote, all made in China – can be sourced on-line for less than £15. I also discovered that the mattress, which was sagging after only three weeks, has to be turned every month. I’m not physically able to do that and was told I should have done my research before buying it! The mattress BTW is nothing but memory foam and can be sourced on-line for approx £160.
I have had over two months of correspondence with customer service who maintain that only manufacturing faults are an acceptable reason for the return of goods. I have even been refused an itemised invoice. Last week, I told them they have 14 days to collect the bed and refund me. They’ve refused on the grounds that the bed is ‘bespoke’. My credit card company has now done a charge back and we are waiting for their response – seems they have 130 days to respond. If the charge back fails, this will become a Section 75 claim.
I’m gutted to have spent £4076 on a bed that is not comfortable for me and is causing more problems than it promised to alleviate – I now have hip pain as well!! I would advise prospective customers to take note of the 1* reviews on here. Stupidly, I only read the reviews on their website!
17. April 2026
Bewertung ohne vorherige Einladung
Highly recommended.
Due to difficulty in standing up from my old settee, I decided, in December, 2022, to purchase a rise and recliner settee from Willowbrook. Since purchasing this and finding it very comfortable I decided that I would get rid of a second non rise and recliner settee. Because I was extremely satisfied with my first purchase I decided to use Willowbrook again. I am pleased that I did. I feel that this new rise and recliner settee is even more comfortable than the first one. Although not completely identical I find the two settees to go well together. This said I can obviously highly recommended Willowbrook and, as required will continue to use this Company.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you very much for such a thoughtful and detailed review.
We’re delighted to hear that your original rise and recliner settee, purchased in December 2022, has made such a positive difference to your comfort, and that this led you to choose Willowbrook again.
It’s wonderful to know that you’re even more comfortable with your new rise and recliner settee and that, while not identical, both settees complement each other well. Your continued trust in Willowbrook truly means a great deal to us.
Thank you for your high recommendation and loyalty, we look forward to supporting you again whenever you need us.
Dean and Stuart were brilliant when…
Dean and Stuart were brilliant when they brought my chair yesterday. They were friendly, professional and explained everything clearly. I can't fault anything from start to finish and would recommend them.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for your lovely review.
We’re delighted to hear that Dean and Stuart were so brilliant when delivering your chair. Being friendly, professional, and ensuring everything is clearly explained is exactly the service we aim to provide.
It’s great to know that the experience was faultless from start to finish, and we really appreciate your recommendation. We’ll be sure to pass your kind comments on to Dean and Stuart — they’ll be thrilled to hear them.
The How did we manage without it.
The chair has made a big improvement to life. Before we had it keeping the legs raised required a lot of effort. Legs are heavy! A certain amount of care is advisable when using the ‘control unit. Let it do one thing before asking it to do another. Be patient!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for sharing your experience.
We’re delighted to hear that the chair has made such a significant improvement to your day‑to‑day life and has taken the effort out of keeping your legs raised, that’s exactly what it’s designed to do.
Thank you also for sharing your helpful comments about using the control unit. Taking things one step at a time and allowing the chair to complete each movement is great advice and can really enhance the experience.
We truly appreciate your feedback and are so pleased to know the chair is making things easier and more comfortable for you.
Phoned to have ‘squeaking’ issue looked…
Phoned to have ‘squeaking’ issue looked into. Told engineer appointment would be booked. No call back so I had to chase. Customer service called this morning coincidentally for follow up and didn’t know about above…overall quality of riser recliner very good however
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for taking the time to share your feedback.
We’re very sorry for the lack of follow‑up regarding the squeaking issue and that you had to chase this, that’s certainly not the level of communication we aim to provide, and we understand how frustrating this must have been.
Please accept our apologies that this wasn’t already logged when our customer service team called you. We’ll be reviewing this internally to ensure appointments and updates are handled more smoothly in future.
We’re pleased to hear that, overall, you’re happy with the quality of your riser recliner, and we remain committed to ensuring the issue is properly investigated and resolved for you.
Thank you again for your honesty, your feedback helps us improve, and we appreciate the opportunity to put things right.
Simon Williams came to see me regarding…
Simon Williams came to see me regarding an adjustable bed. Simon was very informative as were the delivery drivers. The bed is absolutely brilliant and has made such a difference to me. I can transfer in and out with ease and relax with comfort. My carers love the bed too and they appreciate how easy it to maintain the bed.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for sharing such a wonderful review.
We’re delighted to hear that Simon Williams was able to provide clear and helpful information during your adjustable bed demonstration, and that our delivery team continued that same level of service.
It’s fantastic to know the bed has made such a positive difference to your comfort and independence, particularly with transferring in and out more easily and relaxing in comfort. We’re also really pleased that your carers are finding the bed easy to use and maintain, that’s exactly what these beds are designed for.
Thank you for choosing Willowbrook and for taking the time to share your experience. It truly means a great deal to us.
The ladies on the phone were so helpful…
The ladies on the phone were so helpful and pleasant. But the chair , I’m not to happy about, the seat is so low, the motor sqeals when raising legs up and the padding in the top of backrest is at both ends is feeble, to be absolutely honest I’m not impressed at all, and the seat isn’t comfortable it’s quite hard to sit on. But the lady is going to send an engineer out to look at it.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for taking the time to share your honest feedback.
We’re pleased to hear that our team on the phone were helpful and pleasant, and we truly appreciate you mentioning this.
We’re very sorry to learn that the chair has not met your expectations in terms of comfort and performance. That’s certainly not the experience we want for our customers, and we completely understand your disappointment regarding the seat height, firmness, padding, and the noise from the motor.
We’re glad that an engineer has already been arranged to visit and inspect the chair, as we’re committed to resolving these issues and ensuring the product is right for you. Your comfort and satisfaction are extremely important to us, and we’ll do everything we can to put things right.
Thank you again for your feedback, it really does help us improve, and we appreciate the opportunity to address your concerns.
My experience was with Jamie..
My experience was with Jamie... Shopping on my own as a woman was a little scary at first, and I felt a bit intimidated, worried I might be taken advantage of. Jamie's approach helped ease my fears, and I appreciated his patience. He also let me take the vehicle for 2 days to make sure it was the right fit for me. Thanks to Jamie's support, I went from feeling intimidated to feeling comfortable and confident in my purchase. He has also taken my calls post-buy to fix any of my concerns.
Thanks, Jamie!
14. März 2026
Bewertung ohne vorherige Einladung
Tony
Tony turned up after contacting willow brook with a short text girl rang from their office he turned up very helpful and friendly,showed fabric samples and options ,we ended up buying a bed,great experience thank you
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for your lovely review.
We’re delighted to hear that after contacting Willowbrook, our office was able to arrange Tony’s visit so quickly. It’s great to know he was helpful and friendly, took the time to show fabric samples and explain the different options, and made the whole experience enjoyable.
We’re so pleased you found the right bed and that everything went so smoothly. Thank you for choosing Willowbrook, we truly appreciate your kind words.
Richard arrived on time and was very…
Richard arrived on time and was very helpful, explaining every detail. He made me feel comfortable and relaxed and was very knowledgeable.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Richard arrived on time and took the time to explain every detail clearly. Making our customers feel comfortable, relaxed, and well‑informed is exactly what we strive for, so it’s wonderful to know this was your experience.
Thank you for choosing Willowbrook , we’ll be sure to pass on your lovely comments to Richard.
Everything from demonstration to…
Everything from demonstration to delivery went extremely well. Product (chair and 2 seater sofa) of superb quality. I'm now a very happy bunny.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
We’re delighted to hear that everything from the demonstration through to delivery went so smoothly, and that you’re so pleased with the quality of your chair and 2‑seater sofa.
Knowing you’re a “very happy bunny” really puts a smile on our faces! Thank you for choosing Willowbrook, we hope you enjoy your new furniture for many years to come.
Excellent service
Our installers Martin & Ian arrived on time with my wife's chair. They unwrapped/assembled in an instant. They checked twice with my wife fitted the chair and adjusted it to suit. I paid them and they left, the whole operation only took about 40minitues.
I was very impressed with the service.
Andrew/Amanda
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you very much for your kind and detailed feedback, Andrew & Amanda.
We’re delighted to hear that Martin and Ian arrived on time and were able to unwrap, assemble, and fit your wife’s chair so quickly and smoothly. Taking the time to check comfort and make the right adjustments is extremely important to us, so it’s great to know this was done to your satisfaction.
We’re also pleased that the whole process was efficient and hassle‑free from start to finish. Your kind words mean a great deal to our team, and we truly appreciate you choosing Willowbrook.
Very satisfied customers
Gary came to our home and demonstrated the bed which we were very impressed with. The order process was simple and Gary was a really nice guy. Matt and Ionut delivered and installed our new bed today. Very efficient, polite and friendly. Couldn’t wish for anything better.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for your fantastic review.
We’re delighted to hear how impressed you were with the bed demonstration and that Gary made the experience so straightforward and enjoyable. It’s great to know the ordering process was simple and that you felt well looked after throughout.
We’re also pleased to hear that Matt and Ionut provided an efficient, polite, and friendly delivery and installation service. We’ll be sure to pass on your kind words to the whole team.
Thank you for choosing Willowbrook, we’re thrilled we could meet your expectations and hope you enjoy your new bed for many years to come.
Simon Williams came to see me regarding…
Simon Williams came to see me regarding a riser chair, the chair was extremely comfortable and the demonstration was very helpful
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Simon Williams was able to help you find a riser chair that was both extremely comfortable and well‑suited to your needs.
It’s great to know the demonstration was helpful and clearly explained, we always want customers to feel confident and informed when making their choice.
Thank you for choosing Willowbrook, and please don’t hesitate to get in touch if we can help again in the future.
Amazing Service
Wow, such good delivery guys. Dean and Stuart rang when 20 minutes away, they arrived 20 minutes later and within a further 30 minutes had put the bed together and shown how it works
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Willowbrook
We’re so pleased to hear that Dean and Stuart made such a great impression. Keeping customers informed, arriving on time, and ensuring everything is set up properly is exactly the level of service we aim to provide.
It’s great to know the bed was assembled efficiently and that the demonstration of how it works was clear and helpful. We’ll be sure to pass your kind words on to Dean and Stuart, they’ll be delighted.
Thank you for choosing Willowbrook, and we hope you enjoy your new bed.
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