Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Mehr ansehen
They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Mehr ansehen
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Mehr ansehen
Unternehmensdetails
Über Wheelbase
Vom Unternehmen geschrieben
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktinformationen
Mill Yard, LA8 9LR, Staveley, Vereinigtes Königreich
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Hervorragend
2624 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 30 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer care (Arawn)
Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged. There was a small issue with the new bike (manufacturer fault) which was resolved promptly. The best experience I had in many years.
Thank you so much!
25. September 2025
Bewertung ohne vorherige Einladung
Great price
Great price, excellent service, I'm very pleased with bike and it was delivered on time.
22. September 2025
Good communication
Good communication, quick and easy purchase transaction. Love my new bike ❤️
19. September 2025
Great experience!!!
19. September 2025
The guy on the phone couldn’t have been…
The guy on the phone couldn’t have been more helpful. The delivery was on time and the bike was well packaged and easy to put together.
17. September 2025
Ordered an Evoc bike bag mid afternoon…
Ordered an Evoc bike bag mid afternoon and George and Arran ensured it was dispatched same day to meet my deadline and dig me out of a big hole
Thank you
17. September 2025
Bewertung ohne vorherige Einladung
Recently purchased another bike from…
Recently purchased another bike from these guys and had a great experience overall, excellent communication and helpful when I rang about an issue with purchasing from the site.
Bike arrived when they said and packaged well.
5. September 2025
Bewertung ohne vorherige Einladung
Great communication from start to…
Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂
10. September 2025
Bike is amazing
Bike is amazing, built and delivered exactly when they said it would be
10. September 2025
Bike was packaged very well set up and…
Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike
2. September 2025
Antwort von Wheelbase
Thank you for your review. Apologies but Cube bikes are not supplied with tubeless valves. We have checked with Cube and the rims and tyres are tubeless compatible on your Nuroad C:62. We have sent a set of 60mm tubeless valves out to you and hopefully these have been received. Hope this is helpful and enjoy your new bike. Team Wheelbase.
Friendly company but could be a bit more proactive
They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.
4. September 2025
Antwort von Wheelbase
Thank you for your feedback. Apologies again for any slow response times you received. We are making some enhancements internally to improve our speed of response to queries. Apologies again. Glad you like the bike and have liked dealing with us – enjoy your new ride! Team Wheelbase
My husband previously bought a bike…
My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Wheelbase
Thank you for your feedback. We have searched all our contact forms and inboxes for an email from Summerfield but we have not received anything. Please could you re-send this to info@wheelbase.co.uk and we’ll get on to this query straightaway. Apologies again for any inconvenience caused. Team Wheelbase
Quick and efficient sales team
Quick and efficient sales team. Great communication. Professional service
28. August 2025
excellent service
So easy to order from, Staff friendly and helpful, delivery so fast and on time
28. August 2025
Great helpful staff
Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you
29. August 2025
Hassle to review
Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!
27. August 2025
So helpful and friendly!
29. August 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.