Webjet Bewertungen 1.683

Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant, rude, laughed and said “it’s your error why would we help”. I couldn’t believe his attitude. Even if they wouldn’t recover our loss or believe it was a system error an apology would have been nice. Won’t ever use them again for family holidays

When Things Go Wrong, Webjet Falls Short — and I’m Not Alone

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I booked a multi-leg international trip through Webjet for myself and my family, including a domestic flight in Vietnam (Hanoi to Da Nang). When we arrived at the airport to check in, Vietjet advised there was no booking in their system and said it had been cancelled by Webjet. We weren’t able to check in, we weren’t offered a transfer, and we had no choice but to buy three last-minute tickets at a cost of $539 AUD.

Webjet later claimed the booking was correctly issued and that the fault lay with the airline. Despite providing a full explanation and evidence of what occurred, Webjet has refused to take responsibility or issue any refund — only offering restrictive credit from the airline, which is useless now that our travel has concluded.

What’s most frustrating is Webjet’s unwillingness to engage meaningfully when something goes wrong. They hide behind airline policies, even when the customer is left out of pocket for a service that was never delivered.

Looking at Trustpilot reviews, I now understand why this happens: Webjet reviews are almost exclusively 5-star or 1-star, with over 30% of reviews rating them 1 star. That kind of polarisation suggests that if your booking goes smoothly, you’ll be fine — but if something goes wrong, you’re on your own. Their ability (or willingness) to resolve issues once money has changed hands leaves a lot to be desired.

This was a poor experience, not just because of the failed booking, but because Webjet refused to help when it mattered most. After many years of booking through Webjet, this experience has led me to reconsider using them again.

I’m very disappointed with Webjet’s service. I was charged $1,200 for a ticket, but when I tried to redeem my credits for a new booking, I was told there’s a limit on how much of my own money I’m allowed to use toward future purchases. This is completely unfair and makes no sense.

Even worse, this has now happened twice in the same year. I tried to redeem my second credit recently, but was refused again because more than one month had passed—despite the fact that they claim credits last for 12 months, yet they still didn’t let me use it.

There’s also no proper communication or clarity when you call customer service. They don’t explain the rules properly, and it feels like they’re trying to make it hard for customers to use what’s rightfully theirs.

I don’t recommend Webjet to anyone. They make it difficult to access your own money, and the whole process is frustrating and misleading.

Disappointed by Misleading Information and Lack of Accountability

I booked a business class flight to the USA through Webjet, specifically choosing a flight that was advertised on their website as offering in-flight Wi-Fi from Melbourne to Nadi (Fiji). As we run a business, having Wi-Fi onboard was essential for us to work and attend meetings during the flight.

Unfortunately, when we boarded the plane, there was no Wi-Fi available at all. This caused significant disruption to our business operations and financial loss.

I contacted Webjet to resolve the issue, but they advised that in-flight services are controlled by the airline and told me to contact the airline directly. While I understand airlines operate the service, the Wi-Fi was clearly advertised on Webjet’s platform. If Webjet can’t guarantee the services they list, they shouldn’t advertise them as part of the booking.

Very disappointed in the lack of accountability and support from Webjet regarding this matter. I would urge others to double-check directly with airlines about onboard amenities before relying on the information displayed on Webjet’s website.

Used Webjet to book an international flight to Vegas last year for $1784. I Cancelled in December 2024 due to personal circumstances and got a flight credit that expired May 27, 2025 — less than 12 months, which is ridiculous. Tried to rebook in early May and was hit with a quote over $3,100 extra just to reuse the credit. Then their customer service guy Brijesh messaged me saying it would be $1,284 extra. Still outrageous.

I clearly told them I wasn’t paying either amount. Didn’t click any payment links, didn’t accept anything. Then a month later I check PayPal and find two invoices marked overdue, one for $3k+ and one for $1.2k. Wild. Never authorised those charges.

At this time I’m jobless so
$1700 is a lot money to lose and be charged those invoices is crazy. I Reached out again and Brijesh basically said “no payment, no charge” and the case is closed. No apology, no goodwill, no help. Just “too bad.”

Zero accountability. No refund, no credit extension. Just deflection and poor service. Never using Webjet again and warning everyone I know. They have basically taken my money without any reasonable resolution. Shady, overpriced, and terrible customer support.

Update July 1st 2025: As per Webjets response below I reached back out to them only to be denied and told the case is closed. Don't believe a word they say and the shady tactics.

Webjet refused to contact Qantas even after a schedule change that made my outbound flight unusable. They refused to protect my return flight even though I paid in full. This is a breach of Australian Consumer Law. Qantas also avoided responsibility. Disgusting treatment of a paying passenger

A masterclass in terrible customer service and punitive outcomes
My recent experience with Webjet and Virgin Australia has ensured I will never use either service again. While I take full responsibility for an initial booking error (my partner purchased tickets in her name instead of mine for a Canberra to Gold Coast return Virgin flight), the subsequent customer service nightmare was appalling.
At the airport, Virgin staff correctly denied boarding due to the name mismatch. However, they directed me to Webjet to resolve it. Both my partner and I contacted Webjet, who insisted the name change was Virgin's responsibility. Virgin, in turn, stated it was up to Webjet. This circular buck-passing continued until my flight departed.
To make matters worse, when attempting to change the name for the return leg, Webjet informed me this was impossible because the outbound flight was a 'no-show' – a direct consequence of their and Virgin's inability to assist. Ultimately, I was forced to purchase new, cheaper tickets directly with Jetstar. The lack of assistance, conflicting information, and effective 'punishment' for a resolvable error was incredibly frustrating and costly."
I will never use Webjet or Virgin Australia again due to their complete lack of accountability and willingness to help.

Crooks. I booked a trip to India, but had to cancel because of the Political tensions. Was advised not to travel. They don't deserve any stars. They are money hungry. I only received $200 refund from the $1000 I paid. I urge you, don't book them!!!!!!!

La peor experiencia que he vivido, me están cobrando 600 dólares por cambiar mi fecha de vuelo y además de lo que debo pagar de excedente. Son 600!dólares por cambiar fecha! Es un asco Webjet. No puedo ni recibir reembolso ni crédito, Jurídicamente no se si ellos puedan hacer eso? En mis condiciones de vuelo no dice nada. Pésima experiencia.

If I could give 0 stars I would. I booked a rental car through webjet, a Hertz medium size car petrol with a special offer. I paid in full. I then get the receipt and it shows a small car, electric. I then try to amend the booking to upgrade the vehicle. Think about how businesses throughout the world make it easy for customers to upgrade as this increases their revenue. Well not with WebJet, I went to the booking portal, selected 'change car', ok, I select a bigger car, it shows me the upgrade cost, fine, I was expecting that, but when I go to pay, I am to pay the entire amount, not the difference. So I contact customer care, they say, and I quote 'thank you for patiently waiting on the line. Upon checking, Webjet car hire bookings are handled separately from Webjet flight, hotel, and package (flight + hotel) bookings. If you'd like to change or cancel your car hire booking, you can contact our Webjet Car Hire Support team, available 24/7. They use a different system that we do not have access to. You can log on via the link below and click on "Manage Booking" OK, I go to this link, I ask the customer services person to stay on the chat as I have lost all trust in the business (see my other review), I use the new link to select a bigger car, and on that link my current car booking is not even shown and I am to pay for the whole car booking again, not the difference. I ask the customer service person why she sent me a link that doesnt resolve the issue and I explain how the same problem persists. To which she replies 'contact the car hire support team directly' - in other words, webjet online support cant provide support, the manage booking portal cant manage bookings, I cant even upgrade the booking and one section of webjet suggests another section of webjet is responsible, provides a link to that, which also doesnt work. Unbelievable. The last poor review I provided had a webjet customer services expert contact me after my last review and they did not resolve any of the issues I presented to them. Moral of the story, my experience is you cannot manage bookings through webjet and since you cannot, webjet should not be offering the booking service or have a pretend 'change booking' portal!

Worst travel company, please don’t bother to book with them. I try to change my travel dates and been asked to pay additional $800 for tickets that I’ve already paid $1500 and there’s no option to cancel or get any refund or travel credit

I rented a car in Cairns through Webjet for the period of 7th–15th April, with the car rental provider being Enterprise. Unfortunately, my experience was disappointing for several reasons:

My flight arrived around 8:30pm, and there was only one staff member at the Enterprise counter handling a long queue of customers. It took over an hour before I was finally served.
When I reached the counter, I was asked to pay $85 more than the amount stated in my confirmation email. The staff member claimed there was a mismatch between the booking platform and their system. After a lengthy and frustrating discussion near midnight, I ended up paying $6 more than the original invoice.
The car I received was not the one I had booked. I had reserved a Volkswagen Polo but was given a much smaller Mazda, as all other vehicles had already been taken.
The car key was also problematic—it wasn’t working properly due to a low battery. I had to replace the battery myself in order to use the car.
Overall, the experience fell short of expectations in terms of service, transparency, and vehicle quality. I hope the rental company and Webjet can improve coordination and service for future customers.

Literally the biggest waste of time. Im not quiete sure why I decided to book through this useless company. I booked a round trip from Melbourne to Queensland for 4 people with a hire car included cost me over $2000. The hire car company webjet recommended to me in the booking closed when our flight was touching down in Queensland at 8:30pm, so I called webjet and asked if they could help us change the flights because they were clashing with our hire car company they said they couldn't because the flights we booked were through jetstar so they have no way to help us. So I asked if they could assist us with a different hire car company and they said they couldn't because the cost would be much higher than the original price we got our hire car for because we booked so far in advance and got early bird deals. So we went and changed the time of our flights like we were told to do which cost us $450 and then recontact them to change the time we pick up our hire car only to find out in order to change the time of the hire car pickup we would have to cancel our current booking and pay even more for the hire car so the only available option to us is to sit and wait for 12 hours until our hire car is available. This is literally the biggest shit show. Webjet won't speak to the company on our behalf and the company won't speak to us because we booked through webjet. Save yourself the hassle honestly, I haven't being so upset and stressed in my entire life. Literally will NEVER use this god awful, incompetent company again. Not to mention the lack of english spoken by all workers is ridiculous to try and deal with when you can barely understand them and what theyre trying to tell you, I ended up needing to ask the representative to email me the information they were trying to tell me because I couldn't understand well enough to agree to anything.

I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket.
After nearly 20min, I needed to get off the phone to keep my sanity.
I'm still not sure exactly.
I feel like they're call centre is overseas with people that arent even trained in the basics and just read from a script that isn't fully relevant

DO NOT USE WEBJET. THEY ARE A RIP-OFF AND DO NOT ASK FOR A REFUND OR FOR CREDIT.
I'd booked a flight for my partner and I from Dubbo to Darwin with a stop over in Sydney.
A month prior the booking, I picked-up work, where they were flying me to Sydney, so I thought I could either be refunded or credited the flight from Dubbo to Sydney to use at a later date. I didn't want to get the refund or do the credit myself as I didn't want my partners flights to be cancelled as he needed to still fly.
Well f@#k me dead!!! I knew there were crisis events happening in other parts of Australia so, being placed on hold was understandable and fine.
However, when they did get to me, it was painful, unsatisfying, which left me gutted and very angry.
So, long story short, I had to cancel all of my flights and rebook as well as pay $200 more. I thought I would be left with extra money but no! I did not end-up with a credit or with a refund. I had to pay more. so please, DO NOT USE THESE GUYS, DO NOT ASK FOR CREDIT OR A REFUND.

The absolute worst, my flight got cancelled due to cyclone Alfred and after over two hours on the phone to Webjet they refused to refund me or even give me credits for the $1514.03 worth of flights I've paid for. They told me it's not their problem because they don't have control over the airline cancelling the flight and I would have to talk directly to the airline but then the airline told me because I made the booking through Webjet I had to resolve the issue with them. It's highway robbery at its finest, they are nothing but liars and thieves that have sent me on a wild goose chase with no results. Unless you are looking to get screwed over I would stay away from Webjet.

We needed to change our flight to 1 day earlier due to the Cyclone in Brisbane
We have been holding on the phone all day with no joy
We have a Virgin flight and virgin would not assist us as we had booked with webjet

Shocking service and the customer service is even worse

i book direct flights there were cancelled . so they put me on the worsted ever then would put me on better DONOT USE EVER IF YOU DO sorry be careful qantas and emirates offer great times for there flights then cancel and put you on the shitty flights. honey trap

I will never be booking or using Webjet ever again. My flight to the Gold Coast was canceled, not webjets fault by Air New Zealand.

They did not offer solutions that we're acceptable we ended up going directly to Air New Zealand who were told they were not allow to deal with us as we had to go through our booking agent so ended up flying a day early and trying to get everything done in one day prior to leaving to drop my daughter to university.

Then my flight home was also canceled. Car and accommodation for book trying to arrange a flight out that was acceptable ended up getting one out of Brisbane after many online chats with Webjet, Air New Zealand the webjet went around in circles and we're not very helpful at all.

Then I have a car booked through webjet which I need to now return to Brisbane airport rather than Gold Coast. Car renta company won't deal with me and refer us back to the booking agent which is webjet. Webjet won't do anything about it and refer us back to the car company I feel like we have been caught in between yet again and nobody wants to help. Makes for a stressful holiday losing days trying to sort it all out and many tears. Not a great start or finish to a holiday trying to deal with this.

Don't fly to the Gold Coast on Air NZ on a Sunday!!