VK has done a fantastic job finding us the ideal holiday combination that we have been looking for. Nothing has been too much trouble and I can't thank VK enough for all his hard work exploring diff... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Bikram from Viva Holidays was really helpful and extremely flexible (not mention very patient!). Bikram finalised all the details regarding our trip to take. Very efficient, obliging and very quick. I... Mehr ansehen
Unternehmen hat geantwortet
The call handler was great and explained everything very clearly to me. However I had to chase them for an invoice after paying the deposit. This should be sent immediately after payment was made.
Viva Holdays were contracted by Secret Escapes to arrange and book our scenic rail journey in Switzerland . Vicly at Viva took charge and explained the holiday options available and he provided expert... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Kontaktinformationen
Central House, 1 Ballards Lane, N3 1LQ, London, Vereinigtes Königreich
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4,8
Hervorragend
1722 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service from Vaihab
Vaibhav was very helpful and informative. He arranged our holiday and clearly explained our flight options etc. Very efficient and friendly service. Highly recommended.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Andy,
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that Vaibhav was helpful, informative, and made arranging your holiday a smooth experience. It's great to know he clearly explained your flight options and provided efficient, friendly service. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we hope you have a fantastic holiday! 🌴✈️
Kinds Regards,
Team Viva Holidays.
USA trip
I had the pleasure of booking a trip to the USA with Viva Holidays, from the very beginning I was guided by tour operator Diya who was looking for the right offer from the very beginning 👍👍👍
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Maciej,
Thank you for sharing your wonderful experience! 😊 We're delighted to hear that Diya guided you throughout the booking process and helped you find the perfect USA trip.✈️ Your kind words mean a lot to us, and we're so glad we could make your travel planning smooth and enjoyable. We look forward to helping you create many more unforgettable journeys! 🌍
Best regards,
Team Viva Holidays
Pankaj is brilliant would totally…
Pankaj is brilliant would totally recommend , efficient , listens , Excellant service
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Smith,
Thank you so much for your wonderful feedback, we're thrilled to hear that Pankaj provided you with such excellent service. It's great to know that he was efficient, attentive, and delivered an experience worthy of your recommendation. We'll be sure to pass along your kind words to him. We truly appreciate your support and wish you an amazing trip! 🌟✈️
Kinds Regards,
Team Viva Holidays.
Was looking to book a multi holiday and…
Was looking to book a multi holiday and after speaking to a few different company’s viva holidays not only gave me a great deal but great service. I was assisted with by Vaibhav and his attention to detail was second to none and talked me thru all of my options- I felt at ease as he made me feel under no pressure and his knowledge was also great. Thank you so much and am so excited for my holiday.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Philip,
Thank you so much for sharing your wonderful feedback! 😊✨
We’re delighted to hear that you had such a positive experience with Viva Holidays. It’s fantastic to know that Vaibhav provided excellent support, guided you through all your options, and made the booking process feel easy and stress-free. 🌟
Your appreciation means a lot to us and the entire team. 🙌
We hope you have an amazing holiday and create unforgettable memories! ✈️🌴😊
Best regards,
Team Viva Holidays
Multi Centre holiday to Italy
We booked our multi centre holiday to Italy with viva holidays with Sanjay last August, a whole year ago!
It is supposed to be a dream holiday to Venice, Florence, Rome and Sorento- with us departing in a few weeks, but we have had nothing but issues since the first telephone call and despite my insisting that I didn’t want to fly Ryan Air and that due to being disabled I wanted to travel first class- which I’m sure we paid for- on the train transfers between each city , we are having to travel with Ryan Air, and are travelling Super Economy Class on all our train transfers.
I have tried to email, call them, but it just gets ignored or bullied down. Seriously. Either, record your telephone conversation when you discuss anything with them. Or just use someone else. It really isn’t worth it. This is our first holiday since 2018. I’m not looking forward to . I’m really worried, about the hotels that are booked etc the journeys and everything. Not the situation I should be in.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Adele,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are feeling anxious ahead of your holiday, particularly as this is your first trip in several years. We appreciate how important this holiday is to you.
As an online travel agency, we discuss every booking by telephone before sending a detailed written proposal. Bookings are only confirmed once customers have reviewed the itinerary and provided their written approval.
Having carefully reviewed your booking, we are satisfied that your holiday was confirmed exactly as outlined in the proposal you accepted.
Your confirmed itinerary did not specify or guarantee a particular airline, nor did it include airport transfers or first-class rail travel. Following an airline schedule change, our team continued to assist by arranging your requested special assistance, providing transfer options, arranging the agreed shared transfers and offering a private transfer for your arrival into Venice.
We are sorry that you felt your concerns were ignored. However, our records show that our team remained in regular contact, responding to your calls and emails and assisting throughout your booking. While we respect your opinion, we do not believe your review accurately reflects the service provided or the arrangements that were agreed and confirmed in writing.
We sincerely hope you enjoy your holiday to Venice, Florence, Rome and Sorrento, and our Customer Relations team remains available should you need any further assistance before your travel.
Kind regards,
Team Viva Holidays
Customised itinerary and great support
Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the itinerary we wanted. Booking was easy. They made the holiday go smoothly and helped me resolve some queries just before and during the trip. We'd definitely use Viva Holidays again.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Thank you so much for your wonderful review, Amber! 😊
We're delighted to hear that you enjoyed your two-centre holiday to Marrakech and Agadir, and that we were able to create an itinerary that perfectly suited your travel plans. It's especially great to know that Pankaj could tailor your flight times and hotel choices to give you exactly the holiday you were looking for.
We're also pleased that our team was able to support you with your queries before and during your trip, helping to make your holiday as smooth and stress-free as possible. ✈️🌍
Your kind words mean a great deal to us, and we're grateful that you chose Viva Holidays for your travels. Thank you for placing your trust in us, and we look forward to helping you plan another memorable holiday in the future! 💙😊
Team Viva Holidays
Professional Service
We have used Viva Holidays twice now to book our trips to the USA/Mexico. I have to say that they have made the whole process so easy to navigate. Nothing is too much trouble and their response time is super quick. I would have no hesitation in recommending Viva Holidays 🙂 Pankaj has been great!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Donna,
Thank you for your fantastic feedback! We’re delighted to hear that your experiences with Viva Holidays have been smooth and enjoyable.
We truly appreciate your kind words about Pankaj and his support. We’ll be sure to share your appreciation with him.
Thank you for choosing Viva Holidays again, and we look forward to helping you plan more amazing trips in the future!
Warm regards,
Team Viva Holidays
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
This is the first holiday I have ever booked through a travel company, so I was naturally quite sceptical at the beginning. I had lots of questions, wanted to compare different options, and took my time before making a decision.
I’m so glad I chose Viva Holidays. Pankaj was outstanding throughout the entire process. He was patient, professional, knowledgeable. He took the time to answer all my questions, explained everything clearly, and helped me find a holiday that suited exactly what I was looking for.
What impressed me most was his genuine passion for helping customers. He wasn’t just trying to make a booking—he really wanted to make sure I was happy with my choice. His excellent communication and attention to detail gave me the confidence to go ahead with my booking.
Thank you, Pankaj, for making my first experience of booking a holiday such a positive one. I really appreciate all your help and wouldn’t hesitate to recommend both you and Vida Travel to others. I am looking forward to enjoying this holiday.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Margaret,
Thank you for your wonderful feedback! We’re delighted to hear that your first holiday booking experience was such a positive one.
We truly appreciate your kind words about Pankaj. We’ll be sure to share your appreciation with him for his patience, guidance, and dedication in helping you find the perfect holiday.
Wishing you an amazing trip, and thank you for recommending Viva Holidays!
Warm regards,
Team Viva Holidays
Vaibhav was very helpful in finding us…
Vaibhav was very helpful in finding us our perfect holiday. Went above and beyond and was very patient and understanding!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Thank you so much for your wonderful review! 😊
We're delighted to hear that Vaibhav was able to help you find your perfect holiday. It's great to know his patience, understanding, and dedication made such a positive difference to your experience. We'll be sure to share your kind words with him. 🌟
We truly appreciate your support and look forward to helping you plan another amazing trip in the future! ✈️🌍
Kind regards,
Team Viva Holidays 💙
Amit was great
Amit was great. Nothing was to much trouble.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Thank you so much for your wonderful 5-star review! 😊
We're delighted to hear that Amit provided you with such great service. It's fantastic to know that nothing was too much trouble and that he was able to make your experience a positive one.
We truly appreciate your kind words and look forward to helping you again in the future. ✈️🌍
Kind regards,
Team Viva Holidays.
Good communication and quick action
20. Juli 2026
Antwort von Viva Holidays
Dear Tony,
Thank you for your wonderful review! 😊 We're delighted to hear that you were happy with our communication and the prompt assistance provided. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. ✨
We look forward to helping you again with your future travels! 🌍✈️
Warm Regards,
Team Viva Holidays
Bernina Express
We had an excellent experience booking our Bernina Express package with Pankaj. From the very beginning, he was patient with our responses and took the time to understand exactly what we wanted.
Our itinerary (Zurich to Chur on the Bernina Express, then Tirano and Milan) was organised seamlessly. Everything was taken care of—from flights, hotels, train tickets, and Bernina Express reservations—making the whole process completely stress-free.
Pankaj also went above and beyond by changing our flights to better accommodate our needs. Whenever there was something we weren't happy with, he was always willing to look into alternative options until we found the right one.
We really appreciated his professionalism, patience, and dedication to making sure every detail was just right. We wouldn't hesitate to recommend Pankaj to anyone looking to book a memorable and hassle-free holiday. Thank you for all your help!
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Sushila,
Thank you for your wonderful review and for choosing Viva Holidays.
We're delighted to hear that Pankaj made your Bernina Express holiday planning smooth and stress-free. It's great to know his patience, professionalism, and dedication helped create an itinerary that met your needs perfectly.
Your kind recommendation means a lot to us. We hope you had an amazing trip and look forward to helping you plan your next holiday.
Warm regards,
Team Viva Holidays
Planning a solo…great customer service
Planning a solo, multi-centre trip can be incredibly daunting, but Bharat made the entire experience stress-free. From the very beginning, he put my mind completely at ease.I was a bit indecisive and kept changing my mind about the hotels, routes, and itinerary details. Despite this, Bharat remained exceptionally patient, accommodating, and helpful throughout the entire planning process. He never rushed me and went above and beyond by even at times only contacting me at times that were convenient for my schedule.If you are a solo traveler looking for a personalised, patient, and highly organised tour operator, I cannot recommend Bharat at Viva Holidays enough!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Ketna,
Thank you so much for your wonderful and detailed review! 🌟😊
We're absolutely delighted to hear that Bharat made planning your solo, multi-centre trip such a smooth and stress-free experience. We understand that organizing a personalised itinerary can feel overwhelming, especially when travelling solo, so it's fantastic to know that Bharat's patience, flexibility, and dedication helped put your mind at ease.
Your kind words about his willingness to accommodate your schedule, answer your questions, and help refine your hotels, routes, and itinerary truly mean a lot. We'll be sure to share your wonderful feedback with Bharat—he'll be thrilled to know he made such a positive impact on your travel planning.
Thank you for your recommendation and for choosing Viva Holidays. We hope you have an incredible journey filled with amazing experiences and unforgettable memories! ✈️🌍
Warm Regards,
Team Viva Holidays
Good service
The agent who accommodate me was very helpful. Pankaj answers my questions and provide updates quickly.
8. Juli 2026
Antwort von Viva Holidays
Dear Guest,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Pankaj was able to assist you and provide quick updates while answering all of your questions. Providing helpful, prompt, and reliable service is what we strive for, and your kind words mean a lot to us. 😊
We truly appreciate your support and hope you have an amazing trip! ✈️🌍 If you need any assistance in the future, we're always here to help.
Warm Regards,
Team Viva Holidays
Excellent Customer Service
Vicky assisted me in booking a holiday to Turkey. He was professional and calm whilst listening to all the things I wanted to cover. He gave me plenty of options and I felt assured.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Shila,
Thank you for your lovely feedback.
We are delighted to hear that Vicky provided excellent service and helped you plan your Turkey holiday with care and professionalism. We will be sure to share your kind words with him.
Thank you for choosing Viva Holidays. We wish you a wonderful trip and look forward to assisting you again.
Warm regards,
Team Viva Holidays
Pankaj was very efficient and…
Pankaj was very efficient and knowledgeable and guided me through the booking process.
12. Juli 2026
Antwort von Viva Holidays
Dear Alan,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Pankaj was efficient, knowledgeable, and able to guide you smoothly through the booking process. Providing helpful and seamless service is what we strive for, and your kind feedback means a great deal to us.
We truly appreciate you choosing Mystery Vacations and hope you have an amazing trip. We look forward to helping you plan your next adventure!
Best regards,
Team Viva Holidays
Glacier and Bernina Express experience.
Madhav, our Holiday arranger was polite, patient and very accommodating to our needs.
Would recommend to anyone wishing to book a similar experience.
Could not fault, thank you.
11. Juli 2026
Antwort von Viva Holidays
Dear Colin,
Dear Valued Customer,
Thank you so much for your wonderful review! 🌟 We're delighted to hear you had an amazing Glacier and Bernina Express experience and that Madhav provided such polite, patient, and accommodating service. 😊 Your recommendation means a great deal to us. We hope to help you plan another unforgettable adventure soon! 🚆🏔️✨
Best regards,
Team Viva Holidays
Helpful Amit
I am a novice at this kind of thing and Amit was really helpful and patient. He was also quick to get back to me by phone and email.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Thank you, Emma! 😊 We're so pleased to hear Amit's patience and prompt communication made the process easier for you. We'll be sure to pass your lovely feedback on to him.
Warm regards,
Team Viva Holidays
Professional service
Easy booking, with phone call follow up with a dedicated person. My dedicated person was Madhav. He was very polite, friendly and nothing was too much trouble. He made the booking process easy & straight forward. Shared relevant information & offered upgrades where relevant with full pricing.
This is the 2nd time of booking with Viva & would definitely use again.
9. Juli 2026
Antwort von Viva Holidays
Dear Alison,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Madhav made your booking experience smooth and straightforward. It's fantastic to know that he was polite, friendly, and took the time to explain everything clearly while providing the information and upgrade options that best suited your needs. 😊
We're especially grateful that you've chosen to book with Viva Holidays for a second time. Your continued trust and support mean the world to us, and we look forward to helping you plan many more memorable holidays in the future! ✈️🌍
Warm Regards,
Team Viva Holidays
Vaibhav Was excellent
Vaibhav Was excellent he found us the perfect holiday everything was so well explained and details sent were great.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Viva Holidays
Dear Mrs Wilcox,
Thank you so much for your wonderful review! 🌟
We're delighted to hear that Vaibhav helped you find the perfect holiday and made the entire booking process so easy. It's great to know that everything was clearly explained and that the details provided met your expectations. 😊
We'll be sure to pass along your kind words to Vaibhav. Thank you for choosing Viva Holidays, and we hope you have an amazing holiday! ✈️🌴
Warm Regards,
Team Viva Holidays
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