UnitedSupportAnimals Bewertungen 

Antwort von UnitedSupportAnimals

25. Dez. 2025

Hello,

Thank you for your review. We’d like to clarify the timeline and delivery of your letter to ensure accurate information is reflected.

Our records show:

Your order was placed on 11/2/2025

Your intake questionnaire was completed on 11/5/2025

Your letter was successfully sent on November 6, 2025

A second copy was re-sent on December 24, 2025 as a courtesy

In many cases, automated emails may be filtered into spam, junk, or promotions folders, so we kindly ask that you check those folders as well.

At this point, the letter has been issued and delivered multiple times. If you are unable to locate it, our support team is happy to resend it again upon request.

We respectfully ask that you update your review to reflect these facts, as stating the letter was never sent is inaccurate and unfair to our team.

Please feel free to contact us directly so we can assist you further and ensure you have everything you need.

Thank you.

— United Support Animals Support Team
Customer Care

Antwort von UnitedSupportAnimals

11. Dez. 2025

We’re very sorry to hear about the situation you described. After seeing your review, our team immediately reached out to your landlord to understand what happened and ensure there was no issue with your documents.

Your landlord confirmed that you were never denied because of your ESA letter, and the only requirement they needed from you were your pet’s updated vaccination and shot records. Once those were provided, there was no barrier to your accommodation.

We want to reassure you —
✔ Your ESA letter was authentic
✔ It was issued by a licensed mental-health professional
✔ It fully complied with Fair Housing guidelines

We understand how stressful housing issues can be, and we’re always here to help clarify or communicate directly with landlords when needed.

If you ever have questions or need support, please contact us at:
📞 800-918-3151
📧 support@unitedsupportanimals.org

Thank you for giving us the opportunity to clear this up. We’re committed to helping all our customers receive the accommodations they’re legally entitled to.

Antwort von UnitedSupportAnimals

11. Dez. 2025

I’m really sorry for the experience you and your mother have had – that’s not the level of service we want for any customer.

Our ESA and support animal products should always match what was ordered, and you should never feel like you “paid for something you can’t use.” The way your concern was handled over the phone is also not acceptable, and we’ll be reviewing this with our team.

We’d like to fix this for you right away.

Please reach out to us with your full name and order number so we can look up your account, review what was sent, and make this right:

📧 support@unitedsupportanimals.org


📞 800-918-3151

Once we have your details, we can go over replacement options and resolve any billing issues so you’re not paying twice for the same items.

Thank you for bringing this to our attention and giving us the chance to correct it.

Antwort von UnitedSupportAnimals

9. Dez. 2025

I’m very sorry to hear you haven’t received anything yet — that’s not the experience we want for you.

Your documents are typically emailed shortly after the therapist completes the evaluation, so it’s possible they were filtered into spam/junk or there was a typo in the email address.

Please contact us so we can fix this right away:

📞 800-918-3151
📧 support@unitedsupportanimals.org

If you include your full name and order number (or the email you used to sign up), we’ll locate your file, resend all documents, and make sure you receive everything you paid for.

Thank you for giving us the chance to make this right.

Antwort von UnitedSupportAnimals

5. Dez. 2025

Hi there,

Thank you for your review. I checked your order, and you did purchase the letter, so you absolutely should have received it. If it didn’t arrive in your inbox, it may have gone to spam or been blocked by your email provider.

I’ve already requested that your letter be re-sent immediately, and we’re happy to email it to an alternate address as well.
Please contact us at 800-918-3151 or support@unitedsupportanimals.org

so we can get it to you right away.

We want to make sure you receive everything you paid for — thank you for giving us the chance to fix this.