I have confidently used United Support Animals' services for eight years now.Working with Gabby and Ben made this process seamless and efficient. My interaction with the licensed therapist was extreme... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been using United Support Animals since 2021. I'm so thankful for them. There's no way I would've been able to keep my dog when I moved. She's my entire life. We've been together for her whole 8... Mehr ansehen
It was a shock for me to learn that I needed special assistance moving into a new apartment with my treasured cat. I was pleased to know this organization was there for me and helped me settle my iss... Mehr ansehen
Amazing experience, professionalism 100%. Very caring and friendly customer care to walk you through the process. Extremely detail to inform every detail to proceed with the journey, to travel with... Mehr ansehen
4,6
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8774 Bewertungen
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Emotional support
The customer service was great they heard my crys and heard my needs and automatically said I was approved. Then the phycologist called me and he heard my crys and my story and said dont worry we will help you..so they approved my little Chihuahua as my emotional support dog.. I'm very very grateful 🥲🙏
Thank you highly recommend!!
22. Mai 2026
Perfect customer service
The people that answered the phone are patient and kind and helpful too. I was panicking about my dog Teddy and they proceed my letter quickly and efficiently. Forever grateful 🙏
29. Mai 2026
Amazing and Fast service
I love you guys! Great customer service and you all work really quickly! We've been using you guys for the past for the past 4 years!
28. Mai 2026
Email so many times but no response at…
Email so many times but no response at all sending out the wrong item till now i have not receive my psd id card
21. Mai 2026
Antwort von UnitedSupportAnimals
We sincerely apologize for your experience and understand your frustration. We strive to respond to all customer inquiries promptly and are sorry to hear that you have not received the assistance you expected.
We would like the opportunity to investigate this matter and resolve it as quickly as possible. Please contact our customer support team with your order number so we can review your account, verify the shipment details, and ensure that any missing or incorrect items, including your PSD ID card, are addressed immediately.
📞 800-918-3151
📧 [Support@UnitedSupportAnimals.org](mailto:Support@UnitedSupportAnimals.org)
We appreciate your feedback and look forward to making this right.
I was able to get esa letter so I can…
I was able to get esa letter so I can have a cat.the company was very helpful
21. Mai 2026
I called in for assistance in filling…
I called in for assistance in filling out my DOT documents to upload to the airline website. Ben was beyond helpful, knowledgeable, and a pleasure to work with. I was able to complete my task successfully! My dog can NOW travel as a service dog! Life is good 😊 🐾
12. Mai 2026
My experience was really good the…
My experience was really good the custumer service very quickly and helpful
I'm very happy
28. Mai 2026
Delivery went pretty good.Recieved…
Delivery went pretty good.Recieved everything but the ID cards on my dog. Sent picture of my dog into your services. Just awaiting on their arrival still.
Overall I have been pleased with my experience.
2. Mai 2026
Antwort von UnitedSupportAnimals
We’re sorry to hear you feel this way. We did everything possible on our end to assist, including waiving the HOA fee as a courtesy and sending the required documentation directly to the therapist for completion. Unfortunately, approval decisions involving housing or final accommodation acceptance are not controlled by our company.
We truly tried to help move the process forward and appreciate the opportunity to assist you. If there is anything further we can do to help clarify the process or provide additional support, please feel free to contact us directly.
United Support Animals
It was real easy to talk to somebody…
It was real easy to talk to somebody and get qualified
27. April 2026
Great timely services!!!
25. April 2026
Customer service was great to deal…
Customer service was great to deal with. Getting my letter was quick and easy.
29. April 2026
Communication was key
Communication was key! Staff was exceptional! Prompt finish time!
21. April 2026
I am very happy with your service and…
I am very happy with your service and the process involved to obtain the documents needed for our emotional support pet. Thank you
26. April 2026
It was not explained that emotional…
It was not explained that emotional support animals were no longer allowed to travel in the cabin with their owners. I needed my little dog to be able to travel with me in the cabin, but the airlines do not allow this any longer, only service dogs are allowed to travel in the cabin now. Thus the money I spent with your company was wasted and since I am a retired widow, that was a very expensive mistake. When I texted your customer service, the person I was texting with knew even less than I did about the situation. He was very uninformed and did not offer me ANY assisteance.
14. April 2026
Antwort von UnitedSupportAnimals
Thank you for your review.
After reviewing your order (#101159333), we would like to clarify that you did not purchase an Emotional Support Animal (ESA) letter. You purchased a Service Animal Registration Package (Basic Registration).
These are two completely different services.
Airline travel regulations apply specifically to trained service dogs, not ESAs. As such, your concern about ESA travel does not apply to the product you purchased. At no point was an ESA travel benefit part of this order.
Additionally, we clearly outline on our website the differences between ESAs and service animals, including what each qualifies for under current regulations.
We encourage customers to review the product they are purchasing, and we are always available to answer questions prior to checkout.
If you need assistance with the correct documentation for your specific needs, please contact our team directly and we will be happy to help.
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