Ordered a new cylinder with thumbturn to rplace my regular lock. I must say the whole process was easy from ordering to fitting. Delivery we prompt too. My only reason for marking them down a star is... Mehr ansehen
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Das sagen Bewerter
Great experience. We went through a third-party door fitter for the lock as we were replacing our door due to renovation works. Lock feels solid and of good quality, keys even more so. Ordered replace... Mehr ansehen
First of all registering was made very easy! Then when I requested and paid for 2 additional keys the delivery time was so fast. Unfortunately, and all my own fault, I input the wrong key codes. I ran... Mehr ansehen
Great locks have had an attempt to break in the door but they just couldn't get in the locking system is just the best and hopefully in the future it stays that way and works like it should. There i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Kontaktinformationen
Hexgreave Hall Estate, NG22 8LS, Newark, Vereinigtes Königreich
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4,6
Hervorragend
12.548 Bewertungen
Bittet Kunden um Bewertungen
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Easily sorted
20. September 2026
I'm a new customer so at the moment…
I'm a new customer so at the moment things seen to be ok.
20. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Head office hung up on me
Head office hung up on me when I was on with a query- maybe we were just cut off but they didn’t even try call me back!! Very poor customer service and extortionate prices
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry that the end of your call left you feeling that you had been hung up on.
The conversation had reached the point where our team had confirmed that your concerns around pricing would be raised with a manager. Following this, there appears to have been some misunderstanding around the call ending, and we apologise for the impression this gave.
Quality of lock and the handle is very strong
Quality of lock and the handle is very robust and strong compare to my old one, I would recommend to any one replacing or fit on new door for strong security.
21. September 2026
Impeccable and professional service!
Excellent Service. Our new composite front door fitted with an Ultion high security lock, developed a fault whereby the key was stuck in the lock. As the lock was under guarantee I contacted the company who responded immediately with a link, allowing me to upload images and video of the lock and keys insitu. This was very easy to complete and within a couple of hours I received an email back confirming Ultion would send a new lock and keys, which I received the very next day!
This was definitely one of the very best examples of customer service I have ever received and can wholeheartedly recommend this company without reservation. 10/10!
10. September 2026
Bewertung ohne vorherige Einladung
Ultion Lock company can’t be beaten for service and quality
Ultion Lock company is amazing, I spoke to a lovely lady called Pippa (based in the UK) and after giving her my key reference numbers the order was placed and shipped to my home address within two days. Ultion Keys are unique and you can have a tracker and a light fitted for a very reasonable price. I felt comfortable speaking to Pippa and she had an in depth knowledge of her company and the quality product. Customer service satisfaction five stars and I will always use them in the future ⭐️⭐️⭐️⭐️⭐️
Update:- The keys arrived the next day by DPD and they were colour coded which was a nice touch 👍
21. September 2026
Bewertung ohne vorherige Einladung
Incredibly slow in sorting out any…
Incredibly slow in sorting out any issues, emails not replied to, incorrect information given. Gives zero confidence in company being able to help when needed.
14. September 2026
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry to hear that your experience with our support team has left you feeling this way.
We take concerns around response times and the information provided by our team seriously, and we’d like the opportunity to understand what happened in your case.
Please contact us at support@brisant-secure.com with your details so we can look into your experience and provide any further support needed.
Excellent product service excellent…
Excellent product service excellent and a very easy item to fit yourself
20. September 2026
Great service and brilliant quality…
Great service and brilliant quality cylinder lock. Very sturdy. Highly recommend.
19. September 2026
Helped me change my email address
19. September 2026
service,product hoping its going to a…
service,product hoping its going to a long term good perfomance
19. September 2026
Easy to scan and enter info.
18. September 2026
Ultion should be available in stores, not only on line
I cannot find a local retailer of Ultion lubricant in their shop. It seems it's only sold on line. No good for some people. Surely the installation company should sell or give the customer some Ultion lubricant - those customers are spending a lot of money on doors and windows!
18. September 2026
Antwort von Ultion Lock
Ultion lubricant is available to purchase directly from us online, while the companies that supply and install doors are independent businesses and decide which additional products they stock or provide to their customers.
We appreciate your suggestion around making the lubricant more widely available and will take your feedback on board.
Would be 0 given the choice
Would be 0 given the choice! Composite door put in 6 years ago - rental property. Unaware you are supposed to LUBRICATE THE LOCK EVERY 6 MONTHS. As the door has an indoor turnkey to lock I had never actually used the outdoor key. When I did use the original key it was very difficult to get in the lock and turn. Seeing the marks on the bottom of the key slot it looked like the tenants had similar difficulties. I ordered 2 new keys and the lubricant. One of the new keys I managed to eventually get in the lock and turn. The other one would not go into the lock completely and was useless. Contacted Ultion to try and get someone out to check the lock - no way as only a 5 year warranty (the door is guaranteed for 10 years with the fantastic company - Sheffield Window centre - they have just changed the bathroom window handle that was put in the same time as the door FOC:-) Ution will not check the lock - in any case to keep the warranty it has to be lubricated every 6 months so they wouldn't have come out prior to the 5 years anyway?? First person I spoke to - we should only replace the key that doesn't work but I'll refund it. She put the phone down - I was very frustrated! The next person I spoke to offered a refund on both keys but again, no one will come out to check the lock. MAKE SURE YOU ARE LUBRICATING ULTION LOCKS OR ANY SUPPOSED WARRENTY THEY OFFER IS INVALIDATED!! Or even better get CISA lock and keys - make of our front door lock. Keys have always worked well - extra keys just ordered also work well AND NO NEED TO LUBRICATE EVERY 6 MONTHS!!! (Just contacted Sheffield Window Centre - they will go and check the lock FOC :-) :-) :-)
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Ultion Lock
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with your lock and keys.
Ultion cylinders have a five year mechanical warranty, and regular maintenance using the recommended lubricant forms part of the care requirements. In this case, the lock is six years old and had not been lubricated during that time, so it is outside of the warranty period.
As you were experiencing difficulty with the original key before ordering replacements, and similar difficulties continued with the newly cut keys, this may indicate an issue with the cylinder rather than the replacement keys themselves.
Although the lock was outside of warranty, our team offered a refund for one of the replacement keys as a gesture of goodwill. We’re sorry that we weren’t able to provide the resolution you were hoping for, and we hope your installer is able to help identify the cause of the issue.
Great product with excellent service
Great product with excellent service, all good thanks!
17. September 2026
Very helpful quick and on time
17. August 2026
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