Uhaul Bewertungen 1.702

Absolutely terrible experience with U-Haul. This was by far one of the most frustrating and unprofessional customer service situations I’ve ever dealt with.

My wife and I reserved a truck for March 1, 2026, and needed it early (5:00 AM) to meet a strict storage deadline. Before booking, we specifically called customer service because the listed pickup time didn’t match our needs. The representative clearly told us that with mobile pickup, we could get the truck anytime that morning.

That turned out to be completely false.

When we arrived, the app wouldn’t let us check in. We had to wait for support, and even then, the issue had to be manually fixed. This delay caused us to miss our storage deadline, resulting in an extra $130 fee.

Here’s the worst part:
U-Haul later admitted their representative gave us incorrect information… and still refused to take any responsibility.

Area Manager Stephen Mansfield was rude and dismissive, telling me “we don’t owe you anything,” and refusing to escalate the issue or provide contact information for his supervisor. I was later contacted by Rebecca Carroll, who was just as unprofessional—confirming the error on U-Haul’s part but still denying any compensation, and offering no apology whatsoever.

At this point, it’s not even about the money. It’s about how customers are treated. Being given wrong information, dealing with delays, and then being spoken to with disrespect is unacceptable.

U-Haul showed zero accountability and zero customer service. I will never use them again, and I strongly recommend others think twice before booking with them.

Save yourself the headache and go with a company that actually values its customers.

I would have placed this on the U-Haul site but the "real customer reviews" on their site only allow reviews on the pickup/drop-off locations. Here is one about the company and the deals they offer.

I was asked by U-Haul to transport a 4x8 trailer from Georgia to Maine and was offered a $50 reimbursement for doing so. While there was no rental charge for the trailer, I would strongly caution others before agreeing to this type of “deal.”

I drove approximately 1,250 miles in a fully loaded 20 ft truck. A truck like this typically gets around 8 MPG, which would require about 156 gallons of fuel for the trip. However, towing even an empty trailer reduced fuel efficiency to around 6.5 MPG due to added drag and resistance. That increased fuel usage to about 192 gallons.

At an average fuel cost of $3.60 per gallon, that is an increase of roughly 36 gallons, or about $130 in additional fuel costs alone—well over double the $50 reimbursement offered.

Beyond the fuel cost, the trailer made driving significantly more difficult. Because it was empty, it was actually harder to control in windy conditions and felt unstable at times. It also made lane changes, merging, and navigating traffic much more stressful and time-consuming. The added length and handling challenges slowed the trip down and required constant extra attention for safety.

While the idea of helping relocate equipment may sound reasonable, the compensation did not come close to covering the real costs or the added difficulty of the drive.

In my experience, this was not worth it. I would recommend future customers carefully consider the true fuel cost, safety impact, and added stress before accepting a similar offer.

The price of the 19.99 a day didnt happen. 2day 159.00.
That's a lot to pay..

Rented a box truck at the Bruckner blvd U-Haul location. Took pics using there app. Truck was muddy outside and old & worn out inside but it was an old truck no big deal. Paid for insurance & 50 miles. I had the truck approximately three hours and drove it 10 miles. Return the truck. The gentlemen said everything‘s looks good thank you very much and I left the following day. I looked at my email and I saw there was two charges. They charged me “$175 CLEANING FEE”This is insane! Again $175 CLEANING FEE!!! I called twice went to the location was told to come back but the manager Stephanie was not there. Left my information and heard nothing. All the trucks are dirty from the snow and rain. This has to be addressed customers be aware of this charge. This is a bad business practice to get charged $175 for cleaning a dirty old truck. Do you wanna pay to clean their truck? This is a scam. This is unprofessional. It must be addressed once again. Please be aware.!!!

Uhaul Dilworth Minnesota storage complaint review::

Most of the problems I had Uhaul storage at Dilworth MN location surfaced when I arrived to move my items out of storage 2/27 prior to next billing cycle/due date of 2/28.

First, I forgot or could not locate my Uhaul disc lock key(s), so I could not enter my storage unit (I think #2335) on 2/27. So I walked on over to the office to get help breaking the lock off. No one was in the office to help me break off lock.

The next day, 2/28 (Saturday) I come by Dilworth Uhaul office again around 2 pm. Ethan, a tall young blond/brown haired Uhaul employee was there. He told me he texted Isaisha Crawford, the general manager, but her phone was on silent. He told me he didn't know how to break lock off & that either Marcus or Isaisha needed to assist with this (with shop mtnc men). Ethan told me to come back the next day, 3/1 (Sunday).

So, this caused me to be delayed by one day, which disrupted my other plans & ability to get my items out of storage on 2/27. Also, I don't live in Fargo Moorehead Dilworth area but do live 4-5 hours south. I had to drive up to take care of moving my belongings out, planning to spend no more than one night at a hotel in Fargo while doing this. Having to come back the next day, required me to stay another night in hotel as it would and did take several hours sorting through and removing/loading my belongings in vehicle to remove from storage unit, not leaving me enough time to drive back 2/28 4-5 hours South (home).

On 3/1, the next day, I came by the Dilworth Uhaul office to again seek assistance to break my disk lock off my storage unit locker, but again, it was the Uhaul employee Ethan in the office.i came about 11:45 am. Ethan told me he called General manager Isaisha Crawford. After he got off phone he told me Anaisha (GM) was driving back to office, that she was at office earlier. Isaisha arrived back to Uhaul Dilworth office around 12:30-1 pm.

I found out from Aniasha, as she came in office, without looking at me for most of time she was talking, in a drone like stressed hangdog look way, that she tried to break lock off (I have photo image) , drilled hole in it, but it didn't work, couldn't get lock off. I was appreciative of the effort but upset lock was still not broken off my storage unit so I could remove my storage items, especially having already been delayed 2 days.

Aniasha told me I had to wait for her to talk to shop maintenance guys next day to see if they would break lock off then. I was not happy with answer, wanted more assurance/ details. Now, I had to wait around again with no definite answer.

Anaisha , the GM, rudley went into to scold me in an exasperated rude condescending voice about how she already repeated what she told me about me having to wait yet another day (to 3/2, Monday). She then offered her business card for me to contact her but did tell me she would text me the next day (,tomorrow 3/2) when she found out if and when maintenance shop guys would remove/break my disk storage unit lock off.

So, I am/had to wait yet another day for help to get my lock off. I had to pay for yet one more night (now total of 2 more nights) at a Fargo Moorehead/Dilworth area hotel as result thatI would not have had to pay if I had received good customer service from Uhaul in breaking the lock off the same day I requested help with this.

I did come back 3/2, Monday after I received text from Anaisha letting me know maintenance guys likely would have lock off by 11:30sh to 12 some pm. I came by Uhaul storage unit around 1 pm. The lock had finally been broken off & removed so that I could get my storage items moved out of my unit

I am upset at the additional time/days I had to wait as well as additional expense of 2 more nights of a hotel stay I had to spend on, when I should have received help in short time 2/27 to break my Uhaul storage unit lock off.

I would very much appreciate compensation for the additional time & expense caused for myself, a Uhaul customer, for the very poor customer service I received from Uhaul staff at this Uhaul Dilworth storage unit location .

I have used Uhaul for many moves in past (truck rentals) & storage units over the length of 2-3 decades, I will no longer do so

Will never contact u haul again..
Falsey advertise 20 ft trucks when there only 16ft. , i know , because I went 21 of their lots , the other night popped open the back of the trucks and started measuring them. It's only 19 and a 1/2 feet above the cab.The rest of it's only sixteen feet , and the fifteen footers are only twelve feet. It also says on the back that if you report a trailer with electric brakes it will need a break controller and to contact u haul, u-Haul refuses to put one in any of their trucks .That's false advertisement , right there , and I have pictures of that advertisement as well.
That's too false Advertisements between contacting them about electric brake controllers and the size of the truck that they're renting out. The trucks have doubled if not doubled in a half from what they were four years ago , and these trucks are from before the inflation hit so I know they didn't buy them during the inflation.They were bought before inflation , but using inflation prices as an excuse, so I took that u haul right back to that location an hour after picking it up , and I will never , ever return to uhaul anywhere.. i would recommend people start going to budget.They are about 800 to a $1000.Cheaper per truck right now than u haul, i would highly recommend people go to budget, their trucks line up to the footage they advertise them as.. there's a big U-Haul location that was just built here 2 years ago.And they tell me at this location , they don't even allow their trucks to go one way.

U-Haul's customer service dept consists of 3 people: Me, Myself and I. Absolute waste of time to add ANY wrinkle whatsoever to a reservation.

Absolutely unhappy with the service. They charged me twice for the hire and it took them 3 days for the refund to be received not only that but I paid $250 bond it’s been 5 business days I called them up and they’ve informed me it takes 10-15 business days for the bond to be refunded by the bank. Comparing with Bunnings van hire your bond is received on the day or GoGet Vans are very reliable w no bond required and cheaper than U-Haul what an absolute joke!

I just received my invoice, and for the 14 kilometers I drove, U‑HAUL is charging me for 6 liters of fuel.
However, right before returning the vehicle, I stopped at a gas station and added 8.8 liters myself (I have the receipt).
Based on these numbers, the vehicle would have the following fuel consumption:
- 63 L/100 km if we consider only the 8.8 liters I added
- 43 L/100 km if we assume only U‑HAUL’s 6 liters were needed
- 106 L/100 km if we combine both amounts
All of these values are impossible for a 9‑foot U‑HAUL cargo truck.
They represent between 2× and 5× the normal fuel consumption for this vehicle type.
This clearly indicates that the fuel level recorded by this branch is incorrect!

Good service. I paid exactly what I was quoted for an out of town move. They only thing that they didn't mention and they charge me later was the tolls. They charge you each toll plus $1 admin fee for each one

On 3/8/26 I rented a uhaul truck at the Lapeer MI location. The truck got stuck in mud and I had purchased the road hazard. It took them 2 hours to get to us and another hour to release the truck so we waited 3 hours of time we had help moving. I returned the truck before the 9pm return time at 811 pm the website would not work for me to complete the online information. I text the number that I had been chatting with from uhaul about the road hazard reporting and let them know the truck was returned since I couldn't get into the website. Uhaul wants to charge me a $20 late fee. They will not remove the fee even though all this occurred. The gas was also right where we received it- just below a quarter tank but they charged a $30 fee plus 11$ for gas. I would plan for multiple rip off charges if you use Uhaul

This company is a joke. We rented a truck in Buffalo to move my mom. Got all the way to Buffalo three hours away and they had didn’t have a truck after my brother confirmed it the day before. A couple months later I rented a trailer in Dryden. Two days after my reservation was made I was told that I would have to go to Ithaca to pick up the trailer which is another 45 minutes round-trip to pick up and drop off the trailer. When I didn’t get a confirmation on my reservation, I called the location in Dryden and they said they never have the 6 x 12 trailer that I rented. Why would they take a reservation for a location that never carries the trailer I rented. So because I had no other options, I went down to Ithaca to pick up the trailer and 20 minutes before I was supposed to pick up the trailer they called me and said they didn’t have a trailer in Ithaca. They said I could go pick up one in Watkins Glen, which is an additional 45 minutes round-trip.
This company is a joke I would rent from anywhere other than U-Haul.

I reserved a truck a couple months ago to pick up at a location near me. The day before my move I saw on the website that the pickup location was changed to a place an hour’s drive away. No one informed me of this and I was told the truck I reserved was not available at the nearby location. With advance notice I could have made other plans. As it is, my carefully planned moving day is thrown into disarray. I was offered more mileage to compensate for the extra driving distance to pick up the truck, but was refused a discount or any other compensation for the inconvenience. It’s not the first time I have experienced uhaul not having the equipment I reserved. In the future I will look to other options first.

I was secretly charged extra last minute once your customer service representatives realized my fiancé was not alone late at night for our reservation pickup after making her feel extremely unsafe and very uncomfortable and frightened.I did not agree, ask, nor approve any "SafeTow5k" charge. Is it bad enough that my fiancé felt like she was going to be Raped or Kiddnapped by your customer service representatives at the One stop Plaza? When she walked in alone to purchase a new hitch since we forgot ours. The two workers that night at approximately 9:44pm persisted to ask if she was here for a reservation and then told her that she would have e to wait until they closed the store and locked up before she was allowed to hook up and take the trailer and that they would help her as soon as they close (which does not make sense if location has to be open to pick up reservations, which last reservation pickup time was 9:45pm due to them closing at 10pm. The two U-haul customer service representatives then preceded to follow her in the store very very closely and stand right next to and over her, until I walked in and they realized she was not alone, and conveniently once I was there and she was not alone that was not a problem and no mention of waiting and they checked me in and said I was good to go before they closed the store. Making my fiancé very uncomfortable, scared and unsafe, not just for her but for any other woman that might happen in here by themselves in the future or the past for all we know. in Newburg,MD So when I walked in they decided to add on a charge I did not agree with secretly? As you can see on my account my total should have been about $53 and I declined any other charge. Even as soon as i arrived to check in via the mobile app my price was the exact same that i was quited from the start for almost $53.00 but when i get inside and "interfere" with whatever or any plans they kight have had for a vulnerable single woman late at night (my fiancé at that) Now my total is $61.43? Unacceptable yes it may only be a few extra dollars to some and even most $8.00 to be exact, but it is the principal and also the point that it was added without my agreement or consent after the unacceptable conduct of "U-Haul" customer service representatives, especially to a returning U-haul customer; or any customer/ person for that matter! Worst U-haul experience i have ever usf in my entire life! And I will tell anyone who listens about this experience, the over secretly charging, and the conduct of these u-haul representatives at the One stop plaza in Newburg,MD, and hopefully at the very least it will make the next woman who might actually be alone one day think twice before going to this location, as well as have everyone else triple check all the charges with this location and ask to see exactly what they are doing on that tablet especially after you have already checked in for pickup via the mobile app. DO Better U-haul! Have better standards for who represents your company and brand, instead of just letting anyone become not only a part of the U'haul family and brand, but dictate the image that U-haul as a whole gives off. DO BETTER

When I used this service, I found the reservation system was not good. The confirmation it sent me would have the wrong type of vehicle or wrong location. So I called their customer service phone number 3 times to confirm the correct order. I also received confirmation from their "schedulers" before pickup. When I showed up for my 10 ft truck, they had none in stock and told me I had to use a 20 foot truck and pay the higher price for the larger truck. When I called customer service they would not consider reducing the price to what I had originally ordered. I will never use UHaul again and I do not recommend them.

They ban me from the whole U-Haul worldwide Network because I made a complaint because their trucks were dirty and almost impossible to find the key return. Then they said they did not bend me but then when I went to go rent another truck they made comments on the phone pretending they couldn't hear me but I heard them and then they reaffirmed that they banned me.

I would rather move everything one item at a time with a shopping cart than use uhaul. I have been passed around to over 15 different people. They gave me the wrong size truck, a round trip trailer instead of a one way (I'm now 9 hours away in a different state). Had me driving for over an 1.5 to 3 different locations just to drop off a trailer so I can unload the truck. Was charged extra mileage and time and when I dropped off the truck they switched the location again after I verified the night before. Moving is stressful enough, do yourself a favor and find another way besides uhaul

U-Haul has terrible customer service and allows your vehicles to get broken into on the property and does not except responsibility even when they tell you to park in a specific place. Zero help the manager didn’t even call me to tell me it happened. Very un professional and the CEO had this to say….

Vittorio, You have my sympathy. The entire state of Ca is known for breaking car windows and grabbing and running. Leaving your valuables in the passenger area in CA is a bad idea. Your local elected officials are supposed to provide health , safety and welfare for the citizenry. These are elected officials. They can be unelected.

Chris Trudell manages this area for U-Haul. He can attempt to address the specifics of this location. I question whether U-Haul told you to park ther or whether you indicated you needed to park and U-Haul told you where your vehicle would be out of the way of our occupancy of our premise. Joe

Joe Shoen
U-Haul International
2727 N. Central Ave.
Phoenix, AZ 85004
cell: 602-390-6525
office: 602-263-6805
fax: 602-263-6889

The folks at the U-Haul in Tyler @ 2616 W Gentry Pkwy are the most helpful U-Haul I've ever used. Not only did they install what I wanted, but they also zip-tied, put back in missing screws and went out of their way. Normally you don't get this type of service. They pointed out items to keep an eye on without trying to up sale me, put screws back in that Pro-Tech in Kilgore never put back. I feel like this hitch and wiring will not give me any problem as long as I own the car.

Horrible customer service. They are not helpful at all. Rude and arrogant. Totally unrealiable.