Communications are very good Your Staff are exemplary Last year in Sorrento our three guides were so professional This year Carmella in Puglia, blew our socks off! Local knowledge; went out of h... Mehr ansehen
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Das sagen Bewerter
I recently enjoyed a one-week guided holiday with Topflight to the Basque region of Spain.Our local guide and tours were first-class,and the hotel was good.Overall the evening meal was best forgotten.... Mehr ansehen
Have travelled, to Singapore/Bali. Brazil, escorted trips to poland, london, france, lisbon etc etc...as my wife said, never came across a better organised trip than top-flight. Its a credit to on... Mehr ansehen
Our holiday to Italy with Topflight was excellent. We were travelling around using trains and everything went smoothly, all transfers, pick ups, etc. Reps were very friendly and informative. Checki... Mehr ansehen
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We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Kontaktinformationen
Irland
- www.topflight.ie
4,6
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Fantastic Italian holiday in Sorento
Fantastic Italian holiday in Sorento , hotel ,Trips , and courier excellent would have easily given 5 stars but check in experience was dreadful both Dublin and Naples there are no assigned seats and we could not sit with my wife on return flight and as per other reviews would have expected after spending over 2000€ each to be seating with each other
12. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Topflight
Thank you for taking the time to share your feedback.
We're delighted to hear you had a fantastic holiday in Sorrento and that you enjoyed the hotel, excursions and courier.
We're very sorry to hear that you and your wife were seated separately on your return flight. We understand how disappointing this must have been, particularly at the end of an otherwise enjoyable holiday.
Unfortunately, due to the way our airline partners manage group bookings, advance seat selection isn't available and while every effort is made to seat travelling companions together, this cannot always be guaranteed. We're sorry this was your experience.
We appreciate your feedback and hope to welcome you on another Topflight holiday in the future.
Kind regards,
Amy
Bristol Hotel Sorrento
Lindsey, Lorna and Wendy are brilliant resort staff, very knowledgeable and provided great info about local restaurants, travel etc. The Bristol is a fantastic hotel with first class staff, food and facilities, I would highly recommend it. Only downside was not being given any opportunity to prebook seats on the flights, not a problem on outbound flight from Dublin but on return flight a lot of couples ended up being allocated single middle seats, I ended up sitting six rows behind my husband which was a disappointing end to a great holiday.
13. Juli 2026
Antwort von Topflight
Thank you for your kind feedback.
We are delighted to hear that you had a wonderful holiday at the Hotel Bristol and thank you for your very kind comments for our resort managers, they will be delighted.
We are very sorry to learn that you and your husband were seated separately on your return flight. We understand that this was a disappointing end to what was otherwise an enjoyable holiday.
Unfortunately, due to the way our airline partners manage group bookings, we are not able to offer advance seat selection in the same way as individual flight bookings. While the airlines do their best to seat travelling companions together where possible, this cannot always be guaranteed and we're sorry that this was your experience.
We appreciate you taking the time to share your comments and hope to have the opportunity to welcome you on another Topflight holiday in the future.
Kind regards,
Amy.
Fantastic holiday to Sorrento well…
Fantastic holiday to Sorrento well organised trips, Bristol Hotel was excellent great room with a fantastic view over Sorrento bay
Knocked one star off due to the chaotic check in on arrival and especially return no seats available together mostly affected Topflight clients as most other clients already checked in prior to flight
13. Juli 2026
Antwort von Topflight
Thank you for your kind feedback.
We are delighted to hear that you had a wonderful holiday at the Hotel Bristol.
We are, however, very sorry to hear that you were separated on your return flight. Please accept our sincere apologies for the inconvenience and disappointment this caused. While our airline partners generally do their very best to seat our customers together wherever possible, we appreciate that this wasn't the case on this occasion and we're sorry we fell short of your expectations.
We do hope this did not detract too much from an otherwise enjoyable holiday and we look forward to welcoming you on another Topflight holiday in the future.
Kind regards,
Amy
No Topflight representatives present
We had no Topflight representatives in Mayrhofen. The appointed representative was based 3 hours away. On two occasions we met the representative, once on our arrival and once along the way back to Munich Airport. We were supposed to have a four course dinner but there were only three plus we were charged for tap water with the dinner. The dinner in our hotel was a set menu with a maximum of two choices, I did not look forward to it. Our room was clean but there was no kettle, water, milk, sugar, tea or coffee in the room. The towels were long past their best but we're changed daily. The staff were friendly and helpful. The arranged coach tours were very good with informative and interesting local guides.
12. Juli 2026
Antwort von Topflight
Thank you for taking the time to share your feedback.
Firstly, we're delighted to hear that you found the hotel staff to be friendly and helpful and that you enjoyed the arranged coach tours and the knowledge shared by the local guides.
We're sorry to learn that certain aspects of your experience did not meet your expectations. While our Resort Manager, Simon, is not based in Mayrhofen, he communicates regularly throughout guests' stays via WhatsApp and is on hand to assist whenever needed. We appreciate your comments regarding this aspect of the service.
With regard to the in-room facilities, tea and coffee-making facilities are not included at this hotel, as outlined on our website. While these amenities are not typically provided in many three-star hotels across Europe, we understand that their absence may have been disappointing.
Your comments regarding the dinner options, the charge for tap water and the condition of the towels have all been noted and will be shared with both our hotel partners and the relevant teams as part of our ongoing review process.
We value your feedback, as it helps us continually improve the holidays and service we provide. We hope to have the opportunity to welcome you on another Topflight holiday in the future.
Kind regards,
Amy
Excellent stay in Italy, poor ending with non-allocated seats on flight home
I would have been writing a 5 star review, but the flight home made me change my mind. On our flight home we had to sit in 2 middle seats 6 rows apart. Nowhere near good enough for a holiday costing nearly 2000 euros per person. When a couple book a holiday together they expect to sit together on a flight. The Bristol Hotel was excellent as usual, lovely food, spacious rooms and first class service. The Sorrento reps were very helpful and knowledgeable.
13. Juli 2026
Antwort von Topflight
Thank you for your feedback.
Firstly, we're delighted to hear that you enjoyed your holiday at the Hotel Bristol and that you found our Sorrento team to be both helpful and knowledgeable.
We are very sorry to hear that you were separated on your return flight. We understand how disappointing and frustrating this must have been, particularly at the end of what was otherwise an enjoyable holiday. Please accept our sincere apologies for any inconvenience this caused.
If you would like to discuss this further or if there is anything else we can assist you with, please don't hesitate to contact our Customer Service team at customerservices@topflight.ie. They will be happy to look into your concerns and assist in any way they can.
We do hope to have the opportunity to welcome you on another Topflight holiday in the future.
Kind regards,
Amy.
Montecatini Terme is a good central location…
Our ability to use Bed & Breakfast option gave us great independence/ autonomy in how we spent our time. Having good local information on arrival and having the representative’s contact at all times for help if needed are very important. The accommodation, bedroom and breakfast were excellent. Staff were ever polite and efficient around hotel facilities - pool and snacks etc - and welcoming and considerate on arrival after very early flight. We did not need to dine in the hotel otherwise.
11. Juli 2026
Antwort von Topflight
Thank you for your kind feedback.
We're delighted you enjoyed the flexibility that the Breakfast only option offers, found the local information and support from our representative helpful and had such a positive experience with the accommodation, breakfast and welcoming hotel staff. It's great to hear everything helped make your holiday so enjoyable.
We do hope to welcome you back in the future.
Kind regards,
Amy.
Great care of client needs
Great care of client needs. feel very confident in teams ability. Small details that made the experience so much more enjoyable.
7. Juli 2026
Antwort von Topflight
Thank you for your feedback!
We are delighted to hear such lovely comments - we look forward to welcoming you back in the near future.
Kind regards,
Amy.
Outstanding
5th holiday with Top Flight.
Well organised & outstanding reps in each place we have been.
6. Juli 2026
Antwort von Topflight
Thank you for your kind feedback!
We are delighted to hear the lovely comments and especially towards our resort managers.
We hope to welcome you back in the near future.
Kind regards,
Amy.
Fabulous organisation
Fabulous organisation. Lorna Moffat the Sorrento rep was exceptional
6. Juli 2026
Antwort von Topflight
Thank you for your lovely feedback!
We hope to welcome you back in the future.
Kind regards,
Amy.
Not having to check in online
Not having to check in online, transfers, bed linen and rooms kept clean in hotel and very helpful rep
29. Juni 2026
Antwort von Topflight
Thank you for your kind feedback.
We appreciate you taking the time to send us your lovely comments and we look forward to welcoming you back again in the future.
Kind regards,
Amy.
Topflight looked Beautiful Sorrento after my Holiday to…
Topflight looked after my Holiday to Sorrento staying at the Bristol Hotel.
We were so glad to be part of topflight as they looked after us with tour recommendations for shops restaurants and you could ring them anytime.
The tours were amazing and well organised.
Thanks Lorna Lynsey and Wendy
6. Juli 2026
Antwort von Topflight
Thank you for your kind feedback.
We appreciate your lovely comments and especially the mention to our resort managers.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
Top flight took all the stress out of…
Top flight took all the stress out of our planning and arranged transfers and everything was so well organised
Would highly recommend
Thank you
5. Juli 2026
Antwort von Topflight
Thank you for your feedback.
We appreciate you taking the time to send us your kind comments and we look forward to welcoming you back in the future.
Kind regards,
Amy.
Overall the whole experience was…excellent
Overall the whole experience was excellent.
We would love the option to self check our bags. We hate long queues when the self check stands were practically idle. This would afford free time to browse and get something to eat pre flight.
21. Juni 2026
Antwort von Topflight
Thank you for your lovely feedback.
We're delighted to hear you had an excellent overall experience.
We also appreciate your suggestion regarding self-service bag drop. As some of our flights operate as charter services, the check-in and baggage process differs from that of many scheduled airlines, meaning self-service bag drop isn't currently available.
We completely understand your point about wanting to spend less time queuing and more time enjoying the airport before your flight and we'll be sure to pass your comments on to the relevant team.
We hope to welcome you back again soon.
Kind regards,
Amy.
Antwort von Topflight
Thank you for your kind feedback.
We appreciate you highlighting the teams efforts and for taking the time to send us this lovely 5 star review.
Thank you again!
Amy.
Super holiday
Well organised holiday from start to finish. Great communication at all times.
2. Juli 2026
Antwort von Topflight
Thank you for your kind feedback!
We are thrilled to hear the holiday went so well and thank you for taking the time to send us your comments.
We do hope to welcome you back again in the near future.
Kind regards,
Amy.
Destination really lovely Milan-Stesa
Destination really lovely Milan-Stesa
Disappointed that there was no TOPFLIGHT rep service as per previous trips . The local representative was extremely friendly and helpful, however, slightly inexperienced.
Topflights pre tour information very limited regarding duration of trips, start times,
Different hotel for dining in and another hotel location for access to swimming pool. Non of this information was provided prior to departure.
23. Juni 2026
Antwort von Topflight
Thank you for taking the time to share your feedback.
We're delighted to hear you enjoyed the beautiful destination of Stresa in Lake Maggiore and that you found our local representative to be friendly and helpful.
We're sorry to hear that some aspects of your holiday didn't quite meet your expectations. While we do not have a dedicated Topflight representative based in resort, our escorted tours are supported by a dedicated local tour guide who is available throughout your stay. Guests can contact them via WhatsApp or by phone should they need any assistance, advice or support during their holiday.
We also appreciate your comments regarding the pre-departure information. We aim to provide as much detail as possible on our website before you travel, including an overview of the excursions and what's included. As excursion timings and durations can occasionally change, we're do not provide an exact timing breakdown in advance. The information is provided by your tour guide once you're in resort.
Thank you again for your valued feedback. We hope to have the opportunity to welcome you on another Topflight holiday soon.
Kind regards.
Amy.
Lovely area,great trips with excellent…
Lovely area,great trips with excellent guides. 14 June to 21 Booking was quite easy despite no printing of boarding tickets.Topflight staff were excellent.
30. Juni 2026
Antwort von Topflight
Thank you for your kind feedback.
We are thrilled you had an excellent holiday with us and thank you for your special mention of the Topflight team.
We hope to welcome you back again in the future.
Kind regards,
Amy.
The hotel was equivalent to faulty…
The hotel was equivalent to faulty towers a bar with no bar staff clients gave up after waiting 30minutes manager indifferent certainly didn’t oblige behind the bar air conditioning not adaquate despite getting them to the room twice and despite cleaning no improvement no solution poor English
29. Juni 2026
Antwort von Topflight
Thank you for taking the time to share your valuable feedback.
We're sorry to hear that your experience at the hotel fell short of your expectations, particularly regarding the bar service, air conditioning and overall level of service.
We'll be sharing your comments with our team and hotel partner for immediate review, as this isn't the standard we aim to provide.
If you'd like to discuss your experience further, please don't hesitate to get in touch with our Customer Service team, who will be happy to assist: customerservices@topflight.ie
We appreciate you bringing these issues to our attention. Feedback like this helps us identify where improvements are needed and we'll ensure your comments are taken on board as part of our ongoing review process.
Thank you again for your feedback. We do hope we'll have the opportunity to welcome you back in the future and provide you with a far better experience.
Kind regards.
Amy.
Antwort von Topflight
Thank you for your kind feedback!
We hope to welcome you back in the future.
Kind regards,
Amy.
Antwort von Topflight
Thank you very much for your 5 star review and kind words.
We do hope to welcome you back on a Topflight holiday soon.
Kind regards,
Amy.
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