Complete rip-off merchants. Quoted £24 at Tesco, Durham to cut 3 standard keys, all the same pattern. Said "no thanks" and walked out, went to an independent and got them done for half the price. Tim... Mehr ansehen
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Das sagen Bewerter
Review for Timpson c/o Tesco Extra Hull I attempted to cut a particular key three times! Two times they tried to use keys in stock which were not right third time decided to order a key which eventua... Mehr ansehen
Unternehmen hat geantwortet
Whilst at Sainsburys Richmond I noticed a Timpson shed in car park. Been needing a new watch strap for ages. The assistant who was exemplary in his customer service showed me a selection. The one I ch... Mehr ansehen
Timpson at Lockbridge drove Eastbourne Frank was so helpful it was unbelievable in this day and age My daughter could not get any help from Timmons in her local area New Malden so we ask Frank in... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
House Signs, Zippo Lighters, Shoe Care, Personalised Gifts and more from the name you can trust! - timpson.co.uk - Over 500 shops in the UK offering House Signs, Zippos, Shoe Care, Key Cutting, Personalised Engraving, Watch and Shoe repairs.
Kontaktinformationen
Vereinigte Staaten
- customer.support@timpson.com
- www.timpson.co.uk
3,5
Akzeptabel
10.219 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Watch returned damaged
My wife took my beloved, mint condition chronograph watch to their Meadowhead branch in Sheffield for the simple task of fitting a new battery. Upon returning the watch to me I noticed that the rear case back is now badly gouge and the actual case itself also has a deep gouge which is unrepairable. I cannot believe the level of incompetence from the idiot that undertook the repair.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
We're very sorry to hear about the condition your watch was returned in and understand how disappointing this must have been, especially as it was a much-loved watch.
We would like the opportunity to look into this further for you. Please contact our Customer Care team at customer.support@timpson.com
Dean at Cribbs Causeway in Bristol was…
Dean at Cribbs Causeway in Bristol was absolutely brilliant. He was so friendly and helpful. I initially spoke to Dean on the phone enquiring about the laser engraving and he was a huge help. We came to the branch and met him in person and he was absolutely lovely - he went above and beyond and provided such a fantastic service. A credit to Timpsons. Thank you Dean
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear about the fantastic service you received from Dean at our Cribbs Causeway branch. It's wonderful to know that he was friendly, helpful, and went above and beyond to assist you with your laser engraving enquiry.
We will make sure your kind words are passed on to Dean and his Area Team, who will be delighted to hear how much his efforts were appreciated.
Wildly overpriced battery replacement
This is feedback rather than a complaint. I went into my local Timpsons today to get a watch battery replaced. It's not an expensive watch or anything complicated. The lady was very polite and helpful but quoted nearly £20 for a lifetime battery! I was expecting to pay about £5. It would be cheaper for me to buy a new watch than pay that amount. I've just purchased 2 batteries on Ebay for £2.99 with delivery and will be replacing it myself. The staff member was very nice but that quote was ridiculous.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacement. We appreciate your comments and understand that pricing expectations can vary.
If you would like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
My favourite dress came back looking…
My favourite dress came back looking like new and the customer service is really excellent. This was at Tesco in Broadstairs. I'm taking all my dry cleaning there in future. Pretty good on car key batteries too!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that your favourite dress came back looking like new and that you received excellent customer service at our Broadstairs branch. It's also great to know you were pleased with the help you received with your car key battery.
We'll be sure to pass your kind words on to the team and their Area Team, who will be delighted to hear how much their efforts are appreciated.
Went to get 2 watch batteries changed…
Went to get 2 watch batteries changed and they quoted £24.95 per watch. Your having a laugh rip off merchants. Needless to say will never bother going to them for anything
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
We're sorry to hear that you were disappointed with the price quoted for your watch battery replacements.
If you'd like us to look into this further, please contact our Customer Care team at customer.support@timpson.com
Mended my IPad in 10 minutes!
Went to Sainsbury’s Timpson store in Watford to get my IPad mended. Jake sorted it out in 10 mins and now it is working fine. VERY much appreciated.
Excellent service. Thank you
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that Jake was able to quickly sort out your iPad and get it working again. It's great to know you received such efficient and helpful service.
We'll be sure to pass your kind words on to Jake and the team.
Nathan at the Timpson in ASDA…
Nathan at the Timpson in ASDA Wolstanton is the most kind patient caring Man , he helps me with my Daughter who has Learning Disability's every time nothing is to much Trouble .
Thank you so very much Nathan your a compete star 🌟🌟
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for sharing your wonderful feedback.
We're delighted to hear about the kindness, patience, and support Nathan has shown during your visits to our ASDA Wolstanton branch. It's lovely to hear that he always takes the time to help and makes such a positive difference.
We'll be sure to pass your kind words on to Nathan. Thank you again for recognising his excellent service.
Very pleased with the service from Ross
Very pleased with the service, professional cleaning,I had my Gucci watch strap cleaned, adjusted, Ross done really good job, very nice person, highly recommend,at Tesco extra redditch.thanks again ross
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for your fantastic review!
We're delighted to hear you were pleased with the service provided by Ross at our Redditch Tesco Extra branch. It's great to know he was able to clean and adjust your Gucci watch strap professionally and provide such helpful service.
We'll be sure to pass your kind words on to Ross. Thank you for your recommendation and continued support.
Timpsons bromley the glades
Very friendly and helpful.
My elderly mum needed battery for watch and we had to wait 15 mins so I left her on seat outside and popped to the other shops while she waited. He kindly brought watch out to her as I had left her with all our shopping bags. So appreciated
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for your lovely review!
We're delighted to hear you received such friendly and helpful service at our Bromley Glades branch. It was a thoughtful gesture from our colleague to bring your mum's watch out to her, and we're so pleased it made your visit that little bit easier.
We'll be sure to pass your kind words on to the team. Thank you for taking the time to share your experience.
Once again fantastic service from your…
Once again fantastic service from your Ross on Wye branch.A very polite and professional lady quickly sorted my Seiko watch bracelet for me.I`ve always had superb service here and will continue to use this branch.Highly recommended!!!!!!!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for your wonderful review!
We're delighted to hear you've once again received fantastic service from our Ross-on-Wye branch. It's great to know our colleague was able to help with your Seiko watch bracelet quickly and professionally.
We'll be sure to pass your kind words on to the team. Thank you for your continued support and recommendation!
Great customer service recovery
I am writing this review based purely on my experience of Timpson's customer service following a problem that occurred while my shoes were being repaired.
Although my shoes were damaged during the repair and could not be restored, Katy from Timpson resolved the issue promptly in a professional, understanding, and empathetic manner. She arranged a full refund, enabling me to purchase a replacement pair.
While I was disappointed that my original shoes could not be saved, I was very pleased with the way my complaint was handled. Thank you, Katy, for your excellent customer service.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you for taking the time to share your experience.
We're sorry that your shoes couldn't be restored, but we're so pleased to hear that Katy was able to resolve the issue quickly and with care. It's great to know her professionalism, understanding, and empathy helped turn a disappointing situation into a positive customer service experience.
We'll make sure your lovely feedback is passed on to Katy. Thank you again for your kind words.
Amazing Service from Malvern Timsons
Amazing Service from Malvern Timsons - Thank you
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you so much for your lovely review! We're delighted to hear you received amazing service from our Malvern team. Your kind words are greatly appreciated, and we'll be sure to share your feedback with the colleagues there.
Peter as always is helpful he always…
Peter as always is helpful he always goes the extra mile today my watch strap pin had snapped Peter. Said let me try fix that he had taken pins out of old straps put it in mine good as new how much do I owe you Peter no charge so here I am writing this review lovely man Timpsons holt park adel
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for your wonderful review! We're delighted to hear that Peter went the extra mile to repair your watch strap and get it working again. It's fantastic to know his helpfulness and kindness made such a positive impression.
We'll be sure to pass your lovely comments on to Peter.
Star employee 28/07 2.45pm
Ordered a dog disc as walking past the Taunton shop (North Street?). Man was very friendly and helpful. As we left our daughter told him our toddler had been admiring the spiderman key that was displayed outside the shop. He immediately ran back into the shop and gave him a blank Spidey key. Our 4 year old then also wanted one and he gave her a princess key. 2 very happy children. I would add we are foster carers and both said children have been adopted by us. This employee- sorry didn't notice his name - is the embodiment of Timpsons and their links with adopted & fostered children. We had to go back and buy 2 keyrings for the keys but what a star employee! Thank you.
PS the dog disc was great as well
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you so much for taking the time to share this wonderful review.
We're delighted to hear about the fantastic service you received. It was such a thoughtful gesture for our colleague to give your children the Spider-Man and princess keys, and we're so pleased it made their day. It's also great to know you were happy with the dog disc too!
We'll make sure your kind words are passed on to the team in Taunton.
£60 to resole ladies wedge sandaks
I took a pair of ladies wedge sandals to be resoled and was told it would cost £60 - yes £60 how can Timpsons justify this charge? It is cheaper to buy new sandals - not good in these days of recycling
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Hi,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed with the quote you received for repairing your sandals.
The cost of repairs can vary depending on the type of footwear, the materials required, and the work involved. We do understand that the quote may not have represented the value you were expecting, and we appreciate you sharing your feedback.
Fobbed off again!
This is an update on my previous review, which was very negative. In response, Timpsons suggested I contact their customer services department in order to investigate what went wrong. I did so a week ago, and apart from an automated message, I've heard nothing. Am I surprised? Considering their history with me, well no. I also suspect that asking to contact customer services is a ploy to make it look like they're doing something, rather than genuinely trying to sort a problem. Very dissapointing!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for your feedback, and we're sorry to hear that you've had this experience.
Please get back in touch with us at customer.support@timpson.com with the name or email address you used to contact us, and we'll be happy to locate your enquiry and look into this for you.
Great staff and Service
Great staff and Service at Gateshead Team Valley, Sainsbury's. Couldn't be more helpful fixing and repairing shoes. We need more Young Ladies like this and businesses.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you so much for your wonderful feedback. We're delighted to hear that the team at our Gateshead Team Valley Sainsbury's branch provided such great service and were so helpful with your shoe repairs.
We'll be sure to pass your kind words on to the colleague and the area team.
Not open on time
Not open on time. Wisbech branch waited from 9am to 9:13 and still not open, just about to leave and someone arrived. No apology for opening late. Seemed a normal thing!
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for taking the time to share your feedback. We're sorry to hear that your visit to our Wisbech branch was disappointing due to the delay in opening and the lack of communication when you arrived.
Please get in touch with us at customer.support@timpson.com so we can look into this for you.
Perfect service in Aberdeen
Thank you to the extremely helpful key-cutting man in Timpsons, Sainsbury’s Bridge of Dee, Aberdeen. who made me a new key for my Kia today. So polite and knowledgeable and my key was ready when he said it would be. Perfect service. Thank you.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you so much for taking the time to share your lovely feedback. We're delighted to hear that the colleague at our Sainsbury’s Bridge of Dee, Aberdeen branch provided such polite, knowledgeable, and reliable service.
We'll be sure to pass your kind words on to the colleague and the area team.
July 2026 Timsoon dry cleaning service…
Reply to Timpson: im not going to contact their customer service for a service which is substandard and just waste even more time.. i had a lengthy conversation with D***o already and he could not wait for me to go.. He was not going to offer any alternative.. and once they got my money they couldn't care less.Timpson
are just covering their back with their standard reply.
24 July 2026 Timpson at Sainsbury winte stoke road Bristol their dry cleaning service is rubbish. I was expecting some of the marks ( for me were dirt) to be removed . I was given a lecture that the dry cleaning clean but don't remove marks ( which for me is paradoxical). Plus the person beyond the counter was obviously annoyed I was querying the result. Customer service is lacking .they only seem to take your money upfront these days and don't complain! Even their repair shoes is questionable but they say that 's the best they can do !.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Timpson
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the results of your dry cleaning and the service you received during your visit.
Please get back in touch with us at customer.support@timpson.com so we can look into this further for you.
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