thepixieboutique.com Bewertungen 

My experience with this company was extremely disappointing. I placed an order that arrived 2 months later with a missing item I had already paid for, and the clothing I did receive was poor quality and not as expected. Instead of promptly correcting the issue, I was told the missing item had been shipped, even though it was never in my package.

The exchange process was frustrating from start to finish. I had to pay return shipping because of their mistakes, was sent incorrect sizing, and was then asked to pay additional money to resolve issues that were not my fault. What should have been a simple customer service matter dragged on for more than six months.

The owner's response to my review leaves out important details. While they mention providing a return address, they fail to mention the missing item, the incorrect quality, the sizing issues, the request for additional payment, and the amount of time it took to address everything. At one point, after refusing a refund, I was told, "We don't offer refunds. I was going to offer a free ALO set in baby blue (high end grade), but you won't slow down and communicate."

From my perspective, I communicated repeatedly throughout this process while trying to receive the items I originally paid for. I did not find the customer service to be kind, professional, or helpful, and I would not purchase from this company again.
The company is now harassing me regarding this review. I definitely do NOT recommend Pixie Boutique.

Horrible communication

Will not tell your about delays or closures .

Update

The reached out to me to remove this review , which will not be doing ,

They continue avoid the issue .

I had an order in January , was expecting it to ship in normal fashion 5-7 days get to me in 2 weeks .

My order was split , the bag and the rest of the items , my bag and swimsuit order was fulfilled;NOT SHIPPED . It shipped shortly after that ,
They had closed for the holiday but did not let me know until after the closed and reopened .
The rest of my order was fulfilled march 5th .i paid for expedited shipping and was told my order would ship Sunday evening but that did not happen .

They told me that was not accurate but thier own associate told me .

Package didn’t ship until march 11, despite me paying for expedited shipping and continuously told it would get shipped out .

I opened a dispute for the expedited shipping charge.

Despite that happening I decided to give them a second chance and order for a 2nd time ,

Placed and order 4.9.26

They gave me a discount on shipping;they said I would pay 25$ and that usually they pay 45-80z
Was told it would ship out 4.16.

On 4.22 shipping reached out to me to try to have me pay more for shipping despite being told previously it would only be 25$.

And it still didn’t ship .

Allegedly shipped 4.23,recieved it right before my trip.

On 5.2 they reached out to go over the dispute and it was a lot of back and forth between me and KIM

Update pt 2

They asked me to remove this review and I said no , I will be updating it .

Threatening to send a lawyer now

And my review is still up 😊