The qr code to order drinks and food at the lanes wasn't working I would enter our order and tried to pay three times and it wouldn't go through it errors. Even tried my husbands card and same again.... Mehr ansehen
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Standort
Standort wechselnBarbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG Plymouth, GB
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Das sagen Bewerter
Really enjoyed our visit - the lady checking us in for our bowling booking spotted that my youngest was wearing ear defenders (he is autistic and not great with loud noises), so she kindly put us on a... Mehr ansehen
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We have been bowling here on many occasions over the years and I’ve always enjoyed our experience. The staff are friendly, the bowling alleys are fun. Then there is an arcade of all sorts of games a... Mehr ansehen
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It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many. Mayb... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktinformationen
Barbican Leisure Park, Barbican Approach, Coxside, Plymouth, PL4 0LG, Plymouth, Vereinigtes Königreich
- 0333 034 6100
4,0
Gut
216 Bewertungen
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All of my group very much enjoyed the…
All of my group very much enjoyed the bowling & laser tag. One of the staff lead she was extremely helpful so thank you!!
22. Juli 2026
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Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Fun for all no matter age 🤣
Grandchildren loved it aged 15 ,12 and 3 and me at 69 fun for all any age
5. September 2026
Antwort von Tenpin - Plymouth Barbican
Hey Diane, thank you so much for the lovely 5* rating of Tenpin Plymouth Barbican. We're thrilled to hear you and your grandchildren all had an enjoyable experience. We hope to see you again for another fun time!
Take care,
Kirsty
Great place
Great place. Always go for birthdays because we live in Cornwall and don’t have any tenpin here. Kids love it every time. Great staff, always happy and helpful.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hi Joanne, thank you for your fantastic 5-star review of Tenpin Plymouth Barbican! We're so happy to hear that your family enjoys celebrating birthdays with us and that our team always makes your visits special. We appreciate your kind words and look forward to welcoming you back again soon! Best wishes-Leila
Staff all friendly
Staff all friendly, deals were pretty good, I had to amend the booking time and I called the number on my email and it was sorted out with no fuss.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hi Dorothy, thank you for your fantastic 5-star review of Tenpin Plymouth Barbican! We're so pleased to hear that our staff were friendly and that you found our deals good value for money. It's also wonderful to hear that amending your booking time was sorted out with no trouble. We hope to see you again very soon! Best wishes-Leila
Antwort von Tenpin - Plymouth Barbican
Hi Philip, thank you for your wonderful 5-star review of Tenpin Plymouth Barbican! We're so pleased to hear that you found it easy to make a reservation and that our team provided you with a great experience. We appreciate your kind words and we look forward to seeing you soon! Best wishes - Mel
The venue as a whole is uncomfortably…
The venue as a whole is uncomfortably warm and needs to invest in air conditioning, and the food was more than basic! A spicey bean burger option with no lettuce, tomato or a slice of cheese inside, even mac donalds have standards.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hi Daniel, thank you for taking the time to leave a review of Tenpin Plymouth Barbican! We're very sorry to hear about your uncomfortable experience with the warmth of our venue and your disappointment with the food. Your feedback is important to us, and we will share these comments with our team to address these issues for future improvements! We do hope this will not stop your from visiting us in the future and we hope to welcome you back again soon! Best wishes - Mel
Antwort von Tenpin - Plymouth Barbican
Hey Sean, thank you for the 5* rating of Tenpin Plymouth Barbican. We're pleased to hear you had a great experience and found the booking process easy. We appreciate your feedback and we look forward to welcoming you back again!
Take care,
Kirsty
On the 02/09/2026 we arrived at 19:10…
On the 02/09/2026 we arrived at 19:10 hrs to play 2 games of bowling. When we arrived at lane 18 there was still a group playing their game. We didn’t not interrupt their game and waited patiently nearby. Not easy with a 3 YO and 6 YO excited to play.
We started our first game, which was very enjoyable. During the start of the second game a member of staff came to our lane. She stated we need to hurry up as there was a group due later on. The style and tone of this message was passed in a stressful manner. She did not take time to listen and engage with my mention of the previous group being delayed. My 6 YO has recently come out of hospital and this comment just killed the joyful mood of the family. I feel that further training is required on positive talk rather than pass the fault of lateness onto customers. Won’t be returning anytime soon.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hi Pablo, thank you for leaving a review of Tenpin Plymouth Barbican. We are truly sorry to hear about your recent experience and the distress it caused. We understand how frustrating it must have been to encounter a delay at your lane and then receive an abrupt message from a staff member. We are reviewing our team's customer interaction training to ensure all guests feel respected and valued. We appreciate you bringing this to our attention. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Plymouth Barbican' for somebody to reach out to you regarding this. Best wishes-Leila
Ordering at a lane on QR code
The qr code to order drinks and food at the lanes wasn't working I would enter our order and tried to pay three times and it wouldn't go through it errors. Even tried my husbands card and same again. But my card worked when I went to the till but due to our trip being on a Saturday it was manic and a queue at the bar so my friends were waiting for me to come back to continue our game which delayed everyone. Please look at why I couldn't complete my order for lane 11.
29. August 2026
Antwort von Tenpin - Plymouth Barbican
Hi there, thank you for taking the time to leave a review of Tenpin Plymouth Barbican. We're very sorry to hear about the issues you experienced with our QR code ordering system. It's disappointing that you faced difficulties with payment and had to queue at the bar, causing delays to your game and we will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Plymouth' for somebody to contact you regarding this. Best wishes-Leila
Lovely family evening for all our ages
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hello Graham,
Thank you for taking the time to rate Tenpin Plymouth Barbican 5 stars. We are so pleased to hear that everyone in your family enjoyed their evening with us. We hope to see you all again very soon for another 5 star evening. All the best ~ Laura
Family fun tenpin bowling …
It was the first time we and my kids have been here.
We found the place busy but tidy and the staff were very polite and friendly
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hello Tony,
Thank you for taking the time to rate Tenpin Plymouth Barbican 5 stars. We are so pleased to hear that you and your children enjoyed your first visit with us. It's great to know you found the place tidy and our staff polite and friendly. We hope to welcome you back again soon! All the best ~ Laura
Bowlingn and drinks was great fun
Staff were great and we all really enjoyed our bowling and drinks for my daughters birthday. Thank you!
1. September 2026
Antwort von Tenpin - Plymouth Barbican
Hello Chris,
Thank you for taking the time to rate Tenpin Plymouth Barbican 5 stars. We are so pleased to hear that you and your family enjoyed your daughter's birthday celebration with us, and that our staff contributed to a great experience. We hope to see you again very soon! All the best ~ Laura
Everything went smoothly checking in…
Everything went smoothly checking in and the game was really good. We even had food delivered to the lane, all in all a very pleasant afternoon.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hello Angela,
Thank you for taking the time to rate Tenpin Plymouth Barbican 5 stars. We're so happy to hear that your check-in was smooth and that you enjoyed the game! We're also glad the food delivery added to your pleasant afternoon. Thank you for sharing your positive experience with us and we look forward to welcoming you back again soon. All the best ~ Laura
Long waits
Long waits for food, we finished our 2 games before the food arrived. The rubbish from the people before us was left on the lane and not cleaned despite the lanes next to us being cleaned.
2. September 2026
Antwort von Tenpin - Plymouth Barbican
Hi Megan, thank you for leaving Tenpin Plymouth a rating and review. We are truly sorry to hear about your disappointing experience with the food service and the cleanliness of the lane during your recent visit. We understand your frustration regarding the long wait for your food and the oversight in cleaning. We will ensure that this feedback is shared with the correct teams for future improvements to be made and we hope to welcome you back for a better experience in the future! Best wishes - Rosie
We got in and got out straight into a…
We got in and got out straight into a bowling lane was super! We ordered some food we then said to the people on the bar we was leaving our bags and drinks on the table while we just walk around the arcade we kept coming back no food. When we finally came back after 20 minuets our drinks had gone I asked about our food when they brought it out the burger buns was rock solid I have video evidence and the chips was freezing, would not be recommending to anyone.
28. August 2026
Antwort von Tenpin - Plymouth Barbican
Hi Eilisha, Thank you for taking the time to leave a review of Tenpin Plymouth Barbican! We are very sorry to hear about the issues you experienced with your food order and the disappearance of your drinks. This is certainly not the standard we aim for, and we understand your disappointment. We will be sure to pass your feedback onto the team for future improvements and we really hope you will still consider visiting us again in the future! Best wishes - Mel
Enjoyed ourselves
Enjoyed ourselves and food was not that bad as I thought it would be. Good offers throughout the week.
24. Juni 2026
Antwort von Tenpin - Plymouth Barbican
Hi there, thank you for leaving a 5* review of Tenpin Plymouth Barbican! We're so glad to hear that you had such a great time and we can't wait to welcome you back again shortly! Best wishes-Leila
Booked two games of bowling with food…
Booked two games of bowling with food and the staff went above and beyond making sure we had a brilliant experience
26. August 2026
Antwort von Tenpin - Plymouth Barbican
Hi Gemma, thank you for rating Tenpin Plymouth Barbican 5*! We're thrilled to hear that you had a brilliant experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Antwort von Tenpin - Plymouth Barbican
Hi Yuko
Thank you for your fantastic 5-star review! We're so happy to hear you had such a great time singing with your group and that our staff were lovely. We hope to see you again very soon for more fun! Best wishes - Clare
Brilliant experience
The atmosphere in the building with brilliant, people were happy not miserable, me and my friends has a wonderful time
21. August 2026
Antwort von Tenpin - Plymouth Barbican
Hi Dylan
Thank you for your fantastic 5-star review! We're so happy to hear that you and your friends had such a wonderful time and enjoyed the positive atmosphere in our building. We hope to see you again soon! Best wishes - Clare
People's needs not met
The burger was so dry it was like sandpaper. No sauces added or sachets.
Was placed
With a family with an autistic child who was 'kicking off' & screaming.
Why would you place a group of 4 adults with this family????
The whole experience was ruined by this child's outbursts - support needs. We couldn't be given a alternative lane.
I went for a 'last outing' with my son before he leaves for army training.
We were all glad to leave.
I appreciate you can't predict additional needs children's behaviour but u can place people better.
My support needs were not met. I went in anxious emotional & teary . Then came out angry & agitated pissed off my memory was ruined.
25. August 2026
Antwort von Tenpin - Plymouth Barbican
Hello Georgina
We are truly sorry to hear that your recent visit was so disappointing, especially given the special occasion. We sincerely apologize for the poor quality of the burger and the lack of sauces. We also regret that your seating arrangements negatively impacted your experience and understand your frustration regarding the noise. We appreciate your feedback and will be sure to pass this on for internal review. Best wishes - Clare
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