Telford Copper & Stainless Cylinders LTD Bewertungen 

Miles Bloor the companies operations manager’s assistance has been invaluable in helping to resolve my heating issues over the past 6 months He has always the time to speak to me and his knowledge is very extensive. So, thank you very much Miles.

Very responsive with information relating to my Tempest product, when trying to register the guarantee online. Thank you

The product we bought was the tornado and it has provided everything that was promised. We had a slight issue but was quickly resolved without issue. Personally, I don't have a problem if an issue arises as long as it is dealt with as I would hope and expect and Elaine, Marie and the team definitely exceeded all expectations and did that. Great service and product. Would highly recommend to anyone.

What great service
Got the cylinders quickly
Sean at technical was fab

Four days, four days off work waiting for a cylinder. I have waited for deliveries from Telford. I brought a cylinder through an online company. Telford their supplier, promising a 100% working pre plumbed system when it arrived on the job with minimal onsite installation time delivered by their own Telford delivery vehicle. I have never seen it, however i have seen an independent transport company deliver the damaged beyond repair item to me on the third attempt. On the 4th attempt they decided to cancel the day before. Now I have to take a further day off so they can pick up their damaged item and replace it with a second item.

It has cost me almost the same as the cylinders cost in loss of earnings waiting for it to arrive.

Appalling service, keep away.

updated 25th oct,

First delivery, after you cancelled the first date.

You claimed to be outside my address and the property 98 high street is empty. No, 96 high street is empty, 98 is a shop with a flat over the top with clear view of the road outside. Seemingly your delivery driver decided it was empty and after asking a passer by who told them that property was being done up and was indeed empty.

If your driver rang me on the phone number you had for and indeed had used to communicate with me previously I would’ve been able to meet your driver for the delivery. If your diver had knocked on the door of 94 High street, my friends would’ve told you how to find me and the same for my friends living at 100 high Street.

But sadly, none of my friends, neighbours or myself, in the street can recall a your delivery vehicle being parked there during the day.

So your delivery driver supposedly decided to take the cylinder away, so they could drive out to Bala again and waste more time and money.
I rang my client (trading Depot Ltd), your customer mid after noon to find out what was going on to be told that you had been and gone and no one was home.

You then sent the item out with an independent courier that you claim damaged the item. Sad but true it arrived damaged. You offered to take it back and rebuild it, then your company came up with a better idea that you would build a new one and bring it out and collect the trashed one.

Whether the cylinder was damaged on the courier or it was dropped in your yard we will never know.
You when required me to wait for a further day, 25th oct, then on the 24th mid afternoon you ring to say it will be delivered on 26th instead. A further day off work and I am unavailable on 26th and 27th and the following week. Indeed the next day I am available at this address is 20th Nov with a slightest possibility that I might be available on the 13th of Nov.

So that will make 5 days off work for your 100 % guaranteed pre plumbed cylinder that is insured by you in your sales literature that will arrive to me working on your own delivery vehicle and that it can be installed with the minimum of onsite working time.

I have now wasted 5 days of earnings to be here waiting for your deliveries. I have lost nearly as much of the items cost in loss of earnings. And I should’ve just got the plumber to go down the road to the plumbers merchants and brought all the parts from them and it would’ve been fitted weeks ago.

This experience with you and service has been appalling. I wouldn't even give you the 1 start rating. but it is the lowest we can give

No fuss, no mess and always polite.

Mate Sean is an absolute diamond, went above and beyond to help me, quick turn around time too, what a boy

Responded very quickly to my request for support. Understood my technical issues and went out of their way to find answers.

Just replaced old copper hot water cylinder with hot water from wood burner and oil boiler inputted via a big heavy metal heat exchanger with a Telford with its internal heat transfer. The reduction in time for the boiler to heat up the water is huge, maybe 50%. Wonderful bit of kit. Plus hot water is now mains pressure not gravity fed.

Excellent customer service, let myself and my son try out some products.
We purchased a welder and kit with no pressure, only great advice
Look forward to using again👍

Many thanks to Miles Bloor of Telford Group who, over the phone, patiently guided me through error clearing for my Samsung heat pump.
Big thumbs up 👍

Context: I missed the annual service by 18 months. The cylinder has been working just fine, then it packed in. I called as soon as Telford Group were open and spoke to customer services - and this is what i told them:
I just wanted to write and say that I think you went over and above to help me today. From no hot water at 08:00 to seeking the nearest engineer to me, and linking us up – and by 12:00 the matter was sorted - thermostat had cut out. Sure, it cost a bit more, but so worth it. Great engineer and your customer service is 5 star. Thank you so much, I am very grateful.

I moved into a flat with a Tempest boiler and had absolutely no idea how to use it and had no instructions either.
I emailed Telford group for some help on Sunday and had a reply from Sean at 08:30 Monday morning with instructions attached and a video about programming the timer.
Absolutely fantastic service and I'm really grateful to him for doing this for me.
Thanks very much.

In a panic when our water cylinder was leaking and our local engineer was struggling to fix it, I phoned Sean at Telford Group. He was super helpful with advice and even offered to speak with the engineer. We ended up with it fixed and I was hugely grateful to Sean for his prompt, considered support and advice for a resolution. Highly recommend them - especially if everyone is as helpful as Sean was!

While I haven't actually received and fitted my Telford tank yet I have been really impressed with the customer service so far. Any questions I have had have been answered quickly without making me feel like a pest for asking. Even to the extent that Sean Reynolds in technical support emailed me with extra information that he felt might be useful. I was very impressed

Great customer service, helped me solve an issue that has been annoying me for years. Not a boiler issue, I just didn't know how to set it correctly, it was the installers fault for not explaining.

Great customer technical services with schematic diagrams sent promptly via email. Problem resolved by Sean and technical team.

Well what a team ...I had a noisy expansion Vessel ..my plumber swore blind it was the valve ..but Sean said 200% it was the vessel after listening to the recording of the noise .. Telford sent new vessel ..my plumber fitted same day , and brilliant no noise ...all in all problem solved with perfect expertise .

Elaine was very efficient in supporting us through a manufacturing defected replacement cylinder.
Very pro active and extremely responsive on emails to all of our questions and queries.

I contacted Telford Cylinders looking for information as to where I could purchase a cover for an emersion heater element on a cylinder that’s a few years old.
Sean sent out a cover free off charge, many thanks again Sean for a first class service