Telford Copper & Stainless Cylinders LTD Bewertungen 

The tech support is brilliant: quick to reply and gives a thorough, detailed response. Sean was extremely helpful in providing the information I needed.

Having recently moved into a new build where the building managers assured us the boilers were registered for their warranty, to finding out that they in fact weren’t. Marie and Caroline went above and beyond to help me resolve this issue quickly and efficiently. I honestly can’t rave enough about how easy they made it to resolve the issue!

Excellent service. Cylinder delivered 3 days after ordering - great. Responded to a Technical query sent by eMail on the same day - great.

Excellent customer service especially technical advise. Patient & informative. Highly recommend.

Sean was extremely helpful and went the extra mile to answer all my queries about a hurricane direct immersion heater.
Great customer service.

Awful customer service and shocking prices. I recently had my immersion heater serviced and fixed Jan 2024. Had to pay £150 just for a call out fee and then pay extra for parts. Immersion heater was fixed and less than two weeks later its now not working.

Due to there 7 day policy. If i want the immersion heater fixed through there mistakes I'll have to pay another £100 call out fee and then the extra £ for payments.

Even if I had called within the 7 day window they wouldn't be able to send someone out until April.

DO NOT USE THIS COMPANY, GO LOCAL AND INDEPENDENT.

Sean gave me very useful information, invaluable when I am about to have my cylinder serviced. Very patient and helpful with me sending photos of different labels.

Very friendly and outstanding customer service, especially by Elaine who went above and beyond in addressing my issue. Highly satisfied.

Outstanding, comprehensive advice and guidance. Brilliant communications and totally helpful on all points.

Miles Bloor from Telford Group came to the hose to cure error code and zone issue he was excellent explaining to me the fault and also rectifying the fault where 7 other plumbers had failed as well as this Elain in the office was so helpful registering the unit and helping with questions excellent service Thank you

After suffering a leak on our new hot water tank it was a pleasure to talk with a customer relations lady at the Telford Group.She was very helpful in dealing with the process and definitely a bonus to the company in maintaining a positive outlook if there ever was a problem.Either she has had first rate training or I suspect she is lovely person! Anyway she was great!

Absolutely terrible customer service & aftercare support , purchased 200+ units for several sites, should you unfortunately, experience an issue (we have many times) with leaking cylinders on site do not expect any support from this company, they never respond with any worthwhile solutions, engineers are never available to resolve problems, not sure they actually have them employed, it's a fact that sometimes issues can occur this is to be expected however, a good firm have procedures in place to minimise any disruption's to a customer operation.
Avoid at all costs, use at your peril.

I emailed the company with a query about a jacket for my water cylinder and they responded overnight. The answer was I didn’t need one but i was impressed by their quick reply, since i wasn’t ordering anything.

A huge thank you to Miles for travelling a long distance to sort out issues we were having with our heating system which was installed by another company. He firstly sorted out a leak on one of the joints they had fitted( not his job but water was pouring through the ceiling!!!!). He then patiently got the system all working for us as the installers were unable to do so! He explained everything to us and all is working well. My husband is very unwell and it was so nice to have someone to sort this out for us who genuinely cared. Thank you so much Miles. We are very grateful.

Sean was very quick to provide me with the technical details of a HWC. EXCELLENT SERVICE!

I fitted a one of Telford's stainless steel vented cylinders. A couple of weeks later the customer reported water coming through their ceiling.
It turned out that the new cylinder had sprung a leak.
Telford apparently only offer to pay for an engineers time to replace a poorly made cylinder if it is an unvented one and not their vented ones.
I replaced the cylinder like for like but lo and behold, after another couple of weeks the second cylinder sprung a leak. From the same place!
This time the customer was running out of patience and decided they wanted a copper cylinder instead of stainless steel as they didn't trust them. This meant completely redoing the pipework.
Telford still wouldn't offer even a token of compensation for my time replacing their poorly made cylinders. Their area salesman asked me to give him an invoice and he would fight my corner to get a payment to me. Over 3 months have passed and I'm still waiting...
I have found dealing with this company to be frustrating and unpleasant. I am out of pocket to the tune of £500.
I cannot recommend this company.

Update. After 4 months they contacted me out of the blue to pay my invoice and so I have upgraded my star rating from 1 to 3.

Our Megaflow makes loud noises whenever it works. I address it to the technical team and they responded promptly. They said it is to do with coil resonation and what should I ask plumber to do. I have made an appointment with a plumber and hopefully will be fixed. Technical team response was pretty fast and over the phone they were very helpful and pleasant. Mr. Sean Reynolds was my contact point.

somehow managed to get me the datasheet for a water tank from over two decades ago, thanks sean!

Having issues with my hot water & heating I have contacted Telford Group for diagnostic of the issue. Miles Bloor provided outstanding customer service, great knowledge of the system. Miles was very patient with me, and talked me step by step of diagnostic. He is a great asset to the Telford Group.

Having recently had a Tempest Heating Pump installed and was having difficulty getting hold of the installer. I telephoned Tempest direct to be passed to Myles. He was amazing, so patient and his expertise was amazing. If anyone should have a Xmas bonus he should, an asset to your company. Thank you Myles.