Still waiting for an order placed over a week ago - I now see on the website warehouse issues …. I have had no tea for the last 5 mornings - very poor communication (well none) until I looked at the... Mehr ansehen
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Das sagen Bewerter
At the end of the night, sitting down to a cup of herbal tea is an absolute treat and finding Teapigs was a dream. Their night time teas and chamomile teas are delightful. They are nicely packaged, th... Mehr ansehen
Always good from Teapigs. They do some lovely teas, particularly the Mao feng and popcorn tea, sadly they have stopped the fennel and liquorice which was incredible. My only suggestion would be to... Mehr ansehen
I placed an online order 10 days ago and have heard nothing since. The order on the website says not fulfilled and the only way of contacting is via a contact form on the website from which I have rec... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!
Kontaktinformationen
Vereinigtes Königreich
- teapigs.co.uk/contact
- www.teapigs.co.uk
3,1
Akzeptabel
340 Bewertungen
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Disappointed
My main problem was when trying to very carefully take the paper tab off the bag, so you can get it over the cup, it made a hole in. On 3 bags! I only purchased 6 to try and had to pay £4 shipping. So I've paid £10 for 3 teabags. Not happy
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Gail,
I can see customer service have reached out to you to resolve the issue you have faced with our tea temples.
I can see the issue was addressed and fixed.
Hopefully we have restored your faith in us.
Best,
KM
Poor quality product construction time after time
Just opened our last bulk purchase of the Mint temples and there is loose tea in the box we opened so checked all of the bags and 70% of them are split.
Sadly to say after year and years of being a loyal customer we are ABSOLUTELY disappointed in the quality of tea pigs manufacturing quality.
We have had quality issues with the last 3 orders.
It’s time we searched for a different company to supply our tea.
After talking to the manager he advised me that “no one else is having this issue (I forwarded him one of the customer service email that said they where having issues with the product and where moving production in house as of September and we would have to wait until then for replacements.
ARE TeaPigs allowed to sell known faulty products ?
Yours totally let down
We can happily say Tea Pigs have finally moved production in-house and the issue is now sorted 👍
Shame we had to waist so much time and money
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Warren
We’re really sorry to hear about the quality issues with your recent orders, especially after your years of loyalty to Teapigs. This is absolutely not the experience we want for our customers, and we completely understand your frustration.
We take quality concerns very seriously and are currently investing in a new manufacturing facility to improve our production process. However, this does take time, and we sincerely regret that you’ve been affected in the meantime. Please know that we’re actively working to resolve these issues to ensure the quality you expect from us.
Your feedback is invaluable, and we truly appreciate your patience as we work to improve.
Tea great, service not so good
The Tea itself is first class; no complaints at all, however...
You sent me a "3 for 2" offer, which I took advantage of. whilst using the code you gave me did discount my order for one pack, this took my total order below the free delivery limit and so I had to pay postage, which somewhat dilutes your offer.
What's made me really cross though, is the fact that despite me paying for postage, it's taken 6 days for you to even despatch my order. That's *very* poor service
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Mitch,
Thank you for your review, and I’m so glad to hear you’re enjoying the tea!
I’m really sorry to hear that the discount and delivery situation impacted your experience. Regarding the delay, we’ve recently been at full capacity in our warehouse due to an increase in demand, which unfortunately affected our dispatch times. We’re actively working to improve this so we can get orders out more quickly in the future.
I understand your frustration about the delivery charge. Your feedback is invaluable, and we’ll review our offers and processes to ensure a smoother experience going forward.
Thank you for your patience and for bringing this to our attention. If there’s anything else we can help with, please don’t hesitate to get in touch.
- SL
I forgot to add the discount code so…
I forgot to add the discount code so went back in to edit my order but you have still charged me the full price. No 3for2 discount. Disappointing!!
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi CR,
Thank you for your review, and I'm sorry to hear about the issue with the discount code.
We’d love to resolve this for you! Please reach out to our customer service team at teapigs.co.uk/pages/contact-us and we’ll be happy to assist in applying the 3-for-2 discount to your order.
We apologise for any inconvenience and appreciate your understanding.
Amazing teabags and great customer service
Very happy with my order and the correspondence with Kira, above and beyond. Amazing customer service and I absolutely love their Tea bags. I also love that they support The Point Foundation which I had heard of before.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von teapigs
Thanks so much for the review Nigel!
I love the mystery boxes they now sell…
I love the mystery boxes they now sell and the redbush range is really tasty.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Split tea bags…
I’ve been regularly buying peppermint tea pigs for a number of years. In recent months, I’ve found the tea pig pyramids to be of a lower quality; at least two in any one pack would have a split down the seam rendering them useless (or they would tear when trying to gently peel the string from the bag). I messaged Tea Pigs via their website in early November 2024 with photographic evidence of three split pyramids from the same pack, but have not had the courtesy of a response. Needless to say, I won’t be buying this brand anymore.
1. November 2024
Bewertung ohne vorherige Einladung
Best quality tea eva ❤️ a little more…
Best quality tea eva ❤️ a little more expensive but you pay for quality. Out of this world customer service👍, i would recommend to all my freinds and family. Love love love this company❤️.So kind and understanding really appreciated all your help. Thankyou Tea Pig Team merry Christmas 🎄❤️🎄❤️🎄 and happy new year 🍾🍾🍾🍾🍾🍾🍾
17. Dezember 2024
Bewertung ohne vorherige Einladung
Seem to have lost their way
Always loved Teapigs, great range of flavours, the 6 flavour Christmas selection was always a fixture for us in the holiday season, with chilli chai a particular favourite. I don't know what's happened during 2024 - perhaps they are struggling in the current situation - but they have dropped a bunch of flavours and the offering is now very ho hum. First year we haven't ordered since 2009.
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Steve,
Thank you so much for your honest feedback and for being such a loyal teapigs fan since 2009 – we truly appreciate your support!
We understand your disappointment, especially when some of your favorites like our Chilli Chai, which has been part of your holiday traditions. We're currently working on improving our supply chain and manufacturing processes, which has meant focusing on fewer blends for now to ensure the best quality and availability.
That said, we’re thrilled to share that we’ve been working on some exciting new things that we think you’ll love! While we can’t spill the details just yet, we can’t wait to bring these blends to life and share them with you.
We’d also love to hear your suggestions – whether it’s bringing back old favourites or ideas for something new. Feel free to share your thoughts with us.
Thank you again for your support and patience as we work through these changes – we hope to surprise you with something special soon! 😊
- Sophie
Very helpful
Very helpful, efficient staff who sorted out my problem quickly and to my satisfaction.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Happy to help Maureen! Enjoy your tea :)
Don’t expect your order quickly
Ordered a small pack of green tea on the 2/12. Website said 1-2 days. 10 days on and tea still not received. Customer support just told me what tracking said and offered me a whopping 10% off next order. Less than impressed.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Matt,
Thank you for sharing your experience, and we’re truly sorry for the delay with your order.
The delay was due to an overwhelming response to our Black Friday promotion, which exceeded all our expectations. While our warehouse team worked tirelessly to process the highest volume of orders we’ve ever seen, we completely understand how frustrating this wait must have been for you.
To try and make it right, we upgraded your shipping to express, but we recognise this isn’t our usual speed or standard of service, and we sincerely apologise. We’re actively working on improving our processes to handle future demand better and ensure quicker deliveries.
Your feedback is greatly appreciated, and we’d love the opportunity to provide you with a much smoother experience next time. If there’s anything else we can do, please don’t hesitate to contact us.
Thanks
Sophie - Warehouse Manager
Ordered on 4th Dec for 12th Dec…
Ordered on 4th Dec for 12th Dec birthday..still stating 2-4 days for delivery. Wish I had read the reviews before ordering!
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Fiona,
Thank you for your feedback, and we’re truly sorry to hear your order didn’t arrive in time for the birthday.
The delay was due to an exceptionally high volume of orders following our recent promotion, which unfortunately impacted delivery times. While our usual shipping timeframe is 2-4 days, we fell short in this instance, and we sincerely apologise for the inconvenience caused.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Sophie
Terrible service
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Doreen,
We’re sorry to hear you were unhappy with our service. This is not the experience we want for our customers, and we’d love the opportunity to make things right.
Could you please reach out to us with more details about your issue? We’re here to help and ensure we address any concerns you may have.
Thanks, Sophie
Absolutely love these teas
Absolutely love these teas, which I never would have come across if it hadn't of been given as a freebie to our offices in Tanfield, Edinburgh.
The everyday brew is fantastic and a great mix of the 3 black teas. I intend to go and try some others.
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Sarah, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our teas and that the Everyday Brew has become a favourite. It’s always wonderful to hear when someone discovers us in such a unique way—freebies in the office are the best!
Sophie
I love the earl grey tea bags, postage cost a profiteering joke
I love the earl grey tea bags, but the review is for the postage cost of £4. There is no way it costs £4 to bulk send orders. I find this really disappointing, so much so that after this order, I will be purchasing elsewhere.
17. November 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Andrea,
Thank you for your review.
I'm glad to hear that you love our Earl Grey!
Sorry to hear that you feel our postage costs are too high, but don't forget that if you spend over £25 you can get free UK standard shipping for your order.
The £4 shipping fee covers more than just postage—it helps us maintain the quality and service you expect from us. This includes costs associated with materials, packaging, operational expenses, and ensuring your tea is securely delivered. All of which play a vital role in getting your favourite teas to your doorstep.
Thank you,
KM
I love your tea but many bags a broken…
I love your tea but many bags a broken or have small holes in and leaves leak into the cup. This was problematic with your happy tea as all the bags were defective.Also on my last delivery, some of the camomile bags also leaked leaves. It's a shame but not the end of the world. Ive ordered more camomile (it's wonderful tea) so hoping for a better result!
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Mike, Thank you for your feedback! If you are having issues with faulty tea temples, please reach out on our contact us page found on our website so we can resolve this issue for you.
I cancelled this subscription…
I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Max, If you could please contact us through our website contact us page and we can try resolve this issue for you.
Fantastic company! Quality tea!
Fantastic company!
wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing!
Thank you for being such a great company !!
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von teapigs
Hi Louise, thank you so much for your kind words and lovely review!
Ordered from Australia for delivery in…
Ordered from Australia for delivery in UK - great service with speedy delivery - thank you!
22. September 2024
Bewertung ohne vorherige Einladung
So very helpful and polite I couldn't…
So very helpful and polite I couldn't have asked for more.
10. September 2024
Bewertung ohne vorherige Einladung
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