T Brown Group Bewertungen 

Negative stars dont even deserve even one. Awful awful awful engineer from this company doing a gas safety check. An angry person just barging in my house asking where is this where is that in a very impatient voice leaving me in shock and blank mentally. Asking me to stand over and climb over the window over the balcony when in fact obviously there is an access to the balcony. Hahaha. What a moron. Stepping on my stuffs in the bedroom when everything is moved out of the way so he can have access to the boiler in a convenient way. Never met an engineer that rude. When he felt I was angry and annoyed. He then said have a nice day. So I confronted him next time not to barge in my house as if an attacker. This was very unpleasant. Very traumatic. I don't know what's going on with this guy. But clearly there is no need for this attitude. I and Everybody has jobs to do. Clearly this engineer hates this job or he is just so outride rude. Really angry and pissed off.

T Brown attended to reset our timer for our Boiler and the man insisted on doing a gas safety check which is not due until October, when I informed him that 2ed October had been booked for that check to be done he was rude and said it was due now and could not understand why I would not let him do it.
I sent him away after he reset the controls panel

Hyde Housing for some strange reason has chosen the T Brown Group to carry out the gas safety checks for its tenants. Over the years, I have had the experience on multiple occasions of their engineers not turning up as scheduled. However, my most recent experience really surpasses everything. On Monday 7th August, an engineer was supposed to attend the property to do a gas check. He hadn't arrived by 5 pm so I called T Brown. A telephonist at T Brown told me that the engineer had 2 minutes earlier filed a "not able to gain access" report. I thought this was odd, as my wife and I had been waiting in all day. As it happens, we have a Ring video security doorbell which takes a video of motion by the door and the front gate. When we viewed it we were amazed. We saw T Brown's engineer slowly approach the house but without opening the gate. He then gets his phone out and takes 2 or 3 pictures. Yet he didn't ring the bell and didn't even come through the gate. He was in fact pretending he had tried to carry out a gas check and there was nobody at home. The photos he took, which were mentioned by the T Brown telephonist when I called, were intended to deceive his employer into thinking he had tried to attend our house to do the gas check. You can see him walking away in the video after taking his photos, having never tried to make contact with us. I tried to post the link to this video but a message popped up saying that TrustPilot does not allow links.
To make matters worse, today we received an unbelievably cheeky threatening letter saying that if we didn't allow access we are in breach of our tenancy agreement and could be subjected to legal action. In fact, we had waited all day to give the engineer access. This company certainly wins the prize for being unethical, useless, and incompetent bullies.

This T brown company is a completely rubbish, unreliable useless, engineer turn up and don't return telling you load bull. The director of this company should be embarrassed.
The men that enter your home are disrespectful cocky and rude.

GREAT GREAT SERVICE! I am a retired lady who just got housed by council and the flat had a few problems needing fixing. I called for 2issues, a broken window and a leaking central heater.

Both these issues were placed as top priority and was given emergency appointments. The engineers were 3 amazing young men, who were extremely professional, helpful and very lovely to chat to and gave me advice. The gentleman who fixed the window, I believe he is called Louis Salvara went above and beyond in helping me with my problem. Truly professional and very good man.

I am highly satisfied with the services provided and the company is very blessed to have these individuals working there!

Performed a gas safety check, failed to reset the service clock on the central heating panel. I cannot use my heating now and every day at 12 an alarm goes off. The engineer lied about knocking on the door could the engineer call me? No because t-brown had given the engineer the wrong number, can it be resolved today? The answer is no. I have to give up another 6hour period of my day tomorrow to wait around for a literal 10 second job. Literally send anyone near to stop by in between jobs and it could easily be resolved.

This doesn’t even address the countless times I have called them round to fix things only for them to take photos and say okay bye and disappear. Then you call someone out again for the same issue and the next person comes and they say ah well the report last time wasn’t detailed enough so need to take more photos, get approval and then they say “bye, see you soon” and you never hear or see from them again.

Brown Have Been "Fixing a problem for over 2 years and it's still not fixed after numerous call outs and NO SHOWS I still have the problem
They lie (saying there attended ) Tell You a load of rubbish why they can't fix it
USELESS ENGINEERS AND OFFICE STAFF
AVOID 😡
*Edit* Tbrown dont reply to this post as you dont care and your just making yourselfs look better ..clowns

Never came lied that the engineer called we have 2 phones no call no nothing we are now 4 days without heating they are a horrible company if I could give them no starts I would I would rather jump off the London bridge than work with them a Indian scam call center has better people
This is exactly why the UK has low standards for employment most of these people probably failed there GCSEs they are rude randomly cut off hold for no reason
Moral of the story do NOT work with them

My boiler has been broken for a year. They've been waiting for the piece to come from europe this whole time. Still nothing. My gas bills are super high because my boiler is always heating (they broke the thermostat to fix my water issue) so the water comes out piping hot all the time. With the current gas prices, you can see how that's an issue.

Avoid avoid avoid
They fail to show up to booked appointments - they then lie and say standard parts not available, then they say they don’t do pm appointments despite them booking it this has carried on for a week - constant lies and no show

3 cancelled appointments all made during appointment time

Conflicting lies

Avoid if you can - they don’t care

I am not sure why this company exists and peabody let them to continue as a provider. I received a letter for the annual gas check, and I took 5 times off, and no one turned up. Following that I logged in on their system that there was a boiler break down but no one turned up. Then i was advised to go back to peabody and raise it as emergency and they stated that we will help you. After 4 hours no one turned up again and when I called them to ask I was told it will take all day and until midnight. Barry said one thing and Hannah said a different thing as the staff has no clarity on what they say to customers. It's disappointing what they do and I have never seen poor communication among all. Peabody need to get rid of them as a service provider.

yet again tbrown have missed an appointment even when you phone up you just get told they are running late and they will be with you so waste of a day .Do they not think that people have to work and you just can't keep taking day off had enough of them

I spoke to a Lovley guy called Barry who was very friendly and also very Helpful.Great customer service.I have always had helpful respectful workmen from T Brown and would 100%.recommend them.

My boiler normally working without any issues but the guy coming for gas safety inspection and service and he say everything okay. But next day boiler has starting with the very high voice and not working well. 1 star is too much. It's need to be -1 star. Tell your workers to do their jobs well. Otherwise, they may cause material and monetary damages to people.

My regular breakdown engineers are absolutely superb, courteous and very polite. I just had new boiler fitted and this guy whom I believe works for same company is absolutely rude, kept on swearing and made a huge mess. I will lodge a written complaint but came here to leave a review.

I wish I could give minus stars as zero is too much for Tbrown.

Liars, irresponsible, no service. A total chaos

I had to leave at a particular time for work as waiting on an annual gas safety check - this was after I missed two previously scheduled appointments as we had to nip out so very keen for it to happen

My email was answered very quickly to confirm engineer was attending presently and indeed he turned up that very minute!

Engineer polite and cordial and got on with the work diligently and quickly

The water pumps at our block of flats failed in July 2022. T Brown have made repeated visits and for many months were not aware that the pumps themselves were damaged. The pumps failed completely on more than one occasion after they visited, with total loss of water supply overnight. There were long periods of low water pressure. Near the end of 2022 they finally realised the pumps were damaged and said replacements had been ordered. In the meantime, they bypassed the pumps and left the building directly connected to the mains, meaning the pressure for flats on higher flats is substantially below what it needs to be. They said this work would be deprioritised during the cold weather - it was summer when they started! In 2023 they visited to install the pumps and said a valve had failed, causing the pump area to flood and ruin the electrics - expecting us to believe that this is an independent event that just happens to have occurred here. We are still left with no pumps, very low water pressure and no end in sight. Ealing Council - not T Brown directly - have told us that specialist consultants have been brought in to report on the repairs needed, and that there is no timescale for a resolution. That was on 20 March 2023. It is now 12 May 2023. The way this is going, it will soon be a year since this all started - and in all that time, they have failed to identify and resolve an issue even when it is known to be localised to pumps in a specific place. This work has been attempted by people radically out of their depth and if they didn’t know what they were doing, they needed to get someone else earlier. For weeks at a time, they have just left the issue. I have phoned T Brown three times for an update, and they lack the courtesy to reply. I wouldn’t be surprised if they reply to this asking for details so they can help, and I would view that as disingenuous and just for appearances; if they cared, they could have responded to a reasonable request for an update before now.

Update: 16 September 2023:

After calling a number of times, they eventually phoned me back and said that the work had been provisionally arranged for the week commencing 4 September 2023. No such work started. I have phoned numerous times, asking when it is going to be done. Each time, the person taking my call has said they are emailing the repairs team for an update and they’ll get back to me. Nobody ever gets back to me. The repairs team seem indifferent.

On 15 September, I phoned again and got the usual rubbish about how they’ll send an email to the repairs team, and they’d get back to me later, but that I could call again if they didn’t get back. Nobody got back - obviously.

I phoned again, later in the day. The operator tried to phone the repairs team, failed to get an answer, and (comically by now) asked if I was okay with her emailing them - again. When I said I wasn’t, she made another attempt and apparently spoke to someone called Lawrence who told her to pass on the message that he was currently out and would call me later in the day. No such call was received. Well done, Lawrence! You’ve managed to pour fuel on the fire and make this review even more negative than it already was!

This company has now had this problem for over 13 months, with no apparent progress. You have to repeatedly request updates, and by now it’s clear they just lie and have no intention of getting back to you. Their provisional repair dates are just that - provisional - and turn out to be totally useless. Then they just lie further about getting back to you when you reasonably request an update.

I just phoned and spoke to someone who said they’ll send an email to management to escalate. I’ve heard it all before; lies, and more lies; T Brown’s way of escalating is apparently to do nothing. After over ONE YEAR and the problem still unresolved, competent management would realise they needed to at least provide updates to prevent reputational damage, if nothing else. The indifference and lack of basic courtesy is stunning.

Update 18 September 2023:
Still no update. Phoned again. Got a man who said he didn’t think this was one of their jobs. This is after I had explained to him that they had been mishandling it for over a year. Eventually, he found some details and said that the repair work scheduled for 4 September by their contractor has been put on hold for health and safety reasons. No information on when it is going ahead, or if it is even going ahead. He said he’d “escalate” to management by email. Of course, nobody will get back to us with an update, because they can’t be bothered. T Brown is treating the residents here with contempt.

I have them here again today converting bathroom to disabled access.- they started over a month ago no sign of them for two weeks until I complained to head office -three men only one working speaking Bulgarian laughing and joking .Extremely intimidating. I asked why all of them hear they said one is training this is not except-able. I have never had such rude individuals doing work in my house .T Brown are a disgrace .

Could not give a zero so no choice but to give one.

Here we go, full house repipe 5 weeks ago after pipes corroded within the concrete floors and caused massive leaks coming through ceilings buckets all over the place collecting water since 13 December 2022 works carried out on the 7th March 2023. Radiator needed to be replaced could not hang a double radiator
was left up against the wall for just over 2 weeks called today to hang Radiator, radiator out of line because the way the guy put radiator brackets up so now there's a fall in the radiator very noticeable. When pointed this out to the guy his reply was, oh well it is what it is put his head back looked up at the ceiling rolled he's eyes and carried on. I now have an un-level radiator up. Not only that I bought 2 x trv because wasnt not sure which one to go for amazing he thought he would just take the other one. Call T. Brown regarding this matter. Still waiting on a call back. T brown you are not getting away with this the way you treat people is disgusting. Still waiting on the making good of holes painting pipework and boxing in. So much of a 3 day turn around. Four months later and still not completed. Someone is going to pay for all this stress