T Brown Group Bewertungen 

Worse’s heating company ever in my life for the last year I have been. Calling out the T Brown group to come and fix my boiler. Every couple of months the pressure drops it stops working. At first I was told my 15 year old boiler was fine. Eventually engineers came out said it need a part. Wrong part was ordered then another part had to be ordered. Once this was fitted I was told my boiler would be fine and it would happen again this was in July. Now we are in October on the 23rd September I called my housing association OOH and logged my boiler had once again broken down. No one turned up and luckily my boiler reset it self. Two days ago I got a call saying that they had an outstanding job and they’re sorry they missed it and they would attend today. An engineer came out black African guy when I called to get his name told me they’re not allowed to give it. He stood in my face and I’m black too. And lied barefaced told me there is nothing wrong with my boiler no visible leaks. How every couple of months your boiler is supposed to loose pressure and stop working I said that is not true he told me it is. Told me to click the reset button for 5 seconds and your boiler will reset it self. I said that is not going to work he told me it will. He said I probably got a leak in a rad on a pipe or the wall and there’s a part that they can put into my boiler that will go through the system and block it up. When I called later this evening because now my boiler for the 50 millionth time has broken down again I was advised by the lovely smart June that this was all lies. We are not dealing with tyres and my boiler is faulty and everyone should be recommending a new one. On his report all he put was no visible leaks heating and hot water working fine. Now I will seek legal advise and take this matter to court it is freezing cold I have a 6 year old with no heating no hot water. You send this engineers to my home to lie and get paid to do the least and especially not their job. I have never been so disgusted with the level of service I have had coming from T Brown group. My 6 year old could do a better job. I hope your all proud of yourselfs because this will go as far as it possible can.

What a dishonest Gas safety
person..I waited in. Was home hours. From 1.00 waited. in fact my son did not even leave the house.
The gas safety person did not attend. I have a loud intercom and a dog that barks. No intercom went off, no dog barked. I was waited near to the hallway. No one called or phoned me. He simply saw it was raining and went home.
Dishonest and liar walk hand in hand. When i rang in. The receptionist did not seemed shocked or appauled. Crocked workers. If i had his name. I would not want him in my house. If he can lie. That means he can steal.

Excellent service: prompt and professional. Management, staff and engineers are helpful, knowledgeable, polite and maintain constant updates where required. I have no hesitation in recommending this superb organisation. From Robin , Resident, Ealing Council Shelterd Housing, Acton W3.

The engineer that attend my appointment was very helpful and did an excellent job.
I would definitely recommend this firm.

Recently I had great service from two engineers one named Callum and one named Darren, they are both well presented, polite, respectful of people's homes, get the job done at a high standard, and work at a good rate.

Also the people on the phone lines are always polite, and work very efficient.

Thank you, kind regards.

Absolutely brilliant workmen, thank you Simon, Peter, Tom, Tony & Zanda- had my kitchen adapted and new floors to allow my wheelchair to run freely - 10/10 work. Many thanks, Ben

This company doesn't listen!!! We always missed the appointment because you never send us the appoinment!!! You still send it to the last tenant for the past 4 years despite us updating the contacts all the time!!! Your system is rubbish!!!

No hot water again. Called this so called company for a repair to my boiler to be told a part needed to be ordered and they would have said parts in two says. Date of the appointment came and I waited in. After the deadline I called to be told someone will be attending to repair. Then received a call only to be told that the part was not ordered but it would be ordered now and repair booked for today. Today i called this despicable company and was told appointment definitely booked for am.today. Then received a call and was told engineer was running late and would I be available for an afternoon call as if I have nothing else to do except waste my time and wait for another no show. Absolutely rubbish service

Vile disgusting company - if I could say zero stars I would.

Left my dying husband without heating and hot water over Xmas - I covered my dying husband with 4 duvets and our disabled son - who needs hot water for medical reasons - in 3 duvets!!!

I need a new boiler - but T Brown fail to show for appointments booked and then posted ‘back dated’ and false ‘no access’ cards - whilst we were in the house.

I have raised a stage one complaint but they are now saying they can’t hear the complaint because they need to squeeze more money out of Peabody first!!!

I took time off work at my expense to wait for the boiler survey - after all my husband is dead and I have lost his wage / so I can ill afford unpaid leave that amounts to nothing and no shows!!!

They are refusing to hear my complaint!!

No wonder they don’t have their complaints procedure online - complaints are filed in the bin it seems!

You should be ashamed / but you won’t be because you don’t give a dam!!

After being without hot water for 2days to find out there is actually no power at all to the boiler. To have T Brown coming out for 10 minutes to tell us that there is nothing that can be done and a part needs to be ordered….. in 6 days time! By the time we have anything fixed it will be 9 days with a boiler without power!

Surely a company with contracts with so many councils/housing associations would keep a stock of parts and have no need to order them in!

Customer service have a ‘there is nothing I can do’ attitude and are happy to tell you that too.

Poorly run company with zero (just like the amount of stars I’d like to award) care, compassion or empathy towards their clients!

A company I would NEVER use out of choice!

Appalling driving, I was cycling along Links Road , Ashtead, when one of there drivers drove straight towards me on the wrong side of the road. Why would anyone do that?

This company have left an 86 year old without heating or hot water for 8 days so far and have said they are still waiting on a part. My poor uncle has to be bathed everyday and has lots of serious health conditions and carers 4 times a day. When I rang to complain the lady was very very rude and unprofessional. Sounded like she couldn’t give a damn and I now feel she’s kept him waiting longer on purpose as I said if anything happens to him I will hold her responsible. Disgusting service to someone so vulnerable.

T Brown came to do annual safety check. The ‘engineer’ had no ID. Claimed to have just lost. Also his pass was out of date. No evidence this was a trained engineer at all !

On the 19/6/24 a member of t brown came to replace a radiator at my mother’s house while he was there my elderly mother had a fall she called the gentleman for help he ran to her picked her up sat her down put tissue on her cut elbow made sure she was ok and then used her phone to call us for help he stayed with her until someone came.
I think this gentleman was so very kind and went out of his way to help for which we are very greatfull

No hot water or heating for 3 days now and they claim its not an emergency! After many calls they contacted me yesterday saying the part had arrived and booked an appointment in 5 days. They state an electrician will also attend. I asked for someone to temporarily fix until the paet was fitted. Engineer was scheduled to attend yesterday, waited all day until I gave up at 9pm. Called again this morning and they are full of excuses and try to fob you off. Had an issue with my boiler from last year, the issue returned and when the engineer attended said I needed a part. This was 3 weeks ago but turns out the part was never ordered. Have no confidence they will even show up to fit the part and if they do will it fix the problem! Extremely frustrating

Hello, today Friday 24/05/24 an engineer called Gintaras arrived at 12.30pm, this was the 7th appointment to fix my boiler. I was told by the engineer that came a few days ago that the job would need 2 people and would take between 2-2.5 hours to do and other engineers had said the same so when I opened the front door to find only one person my heart sank and when I asked him where the other person was he said that he would start on the job and if need be he would call to get someone else to come. So I let him in and he started on the job but within about 30 minutes he said all done, I said how did you do that I was told the boiler would need to come off, something would need to be lowered from the above attic, pipes cut and so on hence 2 man job and he hasn't made by noise or made a mess which I was expecting but he said none of that was necessary and he had done it fairly straightforward. He then went on to show me the old valve and shook it to show me there was water in it which said it shouldn't be there only air, he checked the boiler was working, the heating and hot water, all was good. He was very polite, friendly, professional but most of all knew what he was doing. I think T Brown Group are very lucky to have such a good engineer and make sure they value him, he was in my eyes Brilliant. The fact it took 7 appointments to achieve this is wrong and it is only due to Gintaras's excellent work is the reason I am a Happy customer now and why I have given the 5 stars rating for him and his work.

This company is so unprofessional and unreliable. This is the 4th appointment made for my boiler which they did not turn up for. Engineer is calling me after 9.00pm saying he is just about 10 minutes away, so he wants to turn up at 9.30pm or later. My housing association Peabody jump from one contractor that were at least reliable to this complete useless company that are just the worst company I’ve come across and they don’t give damn that they are wasting your time.

Absolute joke of a firm,wait in all day for one of there guys to take a picture of the door downstairs and say he came,when I'm sitting here and not call at all on the intercom ask the guy in there office to get him back so I will personally go down and let him in,if he can't get in,total lies

THE WORST COMPANY EVER!!!!! My boiler was broken and leaking for over a year, they only changed it once it completely stopped working but still took them over 3 weeks to do this leaving me with no hot water or heating with a young child. I got new radiators in some rooms they ripped up all the boxing around the pipes and 5 weeks, 5 appointments and 3 no shows later still not fixed. Customer service staff are polite but not helpful they just try to console and brush you off. No clear communication when engineers are running late or not going to attend. One of the engineers actually came to my property and told me he only get paid £18 for boxing and the job is not worth the £18 which is one of the most unprofessional conversations I’ve ever had!

So I had a new boiler fitted on the 30/12/23 the engineer didn’t put the condenser pipe back on the waste pipe so from the 30/12/23 the pipe was leaking slowly under the sink behind a boarded off area . I obviously didn’t know but after a few weeks I had condensation on my windows and mould flys start appearing and was using fly spray they just kept coming over the weeks and mould getting worse . I took a picture of the flys and identified as drain moths so I started looking for a leak and found under the sink behind the boards in a very tight corner the pipe was off , so when the washing machine was on it would pump on draining or when sink was full and plug was pulled it would drizzle out causing a black sludge full of moth lava underneath the boxes off area and bad damp so from 30/12/23 to 1st of march 24 it was leaking. The damage was done everything was mouldy damp and the kitchen needed to be removed the flooring everything ruined, I sent 2 emails to Tbrown gas company they send a inspector out on the 17/04/24 he spoke to me all nice saying it’s bad we need to do something for you . He went back to the company they try saying the washing machine popped the pipe off to cover it up , the pipe is two long and the angle of the pipe it’s impossible to have even been in the waste pipe to pop off but the guy lied I have all the pictures and evidence u can see it was never attached after the install causing the damage, I have had no kitchen no cooker and flys in my flat for months, my clothes smell damp when I wear them everything it ruined