T Brown Group Bewertungen 

Gas annual safety check attended my house yesterday and didn’t close the valve of my gas meter entry box, left me with a gas leak for over 24 hours before I realised the box is 3 meters from my oven I cooked this morning with my 12 year old son and 3 year old daughter on-site, the engineer was on a personal call the whole service no wonder he left the valve undone. He seriously endangered mine and my children’s lives and I cannot complain to Lambeth council or directly to t brown this is highly disturbing

Worst company. They lie and lie and make one feel miserable. How can a company like t brown still allowed to operate when they do not care and hold no integrity in what they stand for...So much poor reviews and complaints, yet nothing is being done to shut down t brown. Why is the councils contracting t brown when all they do is make people's life so miserable, why???
This company doesn't even deserve one star

Jokers. I have waited in for two days for these. I was told they would be out Monday, then Tuesday, now its Wednesday. Bloody joke.

Not happy. My boiler is broken, and it's January.

0 stars. 5 appointments booked, no show. 20/12/2024. 6/1/2025.7/1/2035.8/1/2025....13/1/2025 (waitting for them from 10am to 8pm)......cheap Company, unreliable, incompetent contractors. It is Wasting time with them.

I called Peabody at 9 am who were kind and helpful the put out an urgent priority work detail as I'm registered disabled and I am very vulnerable due to severe degenerative arthritis. I was informed the work went out to T brown. I called them at 12:30/1 pm as I was freezing with no boiler activity. I spoke to a rude woman who told me Your booked in for 1-5 pm I asked -to confirm- that means I have to wait until 5 before I call back she replied yesterday I said thank you for your time and ended the call. I am stone cold my daughter called me this morning 9/1/25 at 6:30 to see how I was doing she is on her way here before she gets the kids of to school to bring me a heater as these people still haven't turned up. They are more than aware of my venerability and are providing service at below par I suggest to the woman on the phone if you don't want to hear people's voice don't work answering phone's as it's a job that requires 2 way conversation s. I hope Peabody send different contractors when I call this morning

I had a lack of heating and hot water in my residence for more 12 hours, and despite my attempts to resolve it, I have yet to see any progress. They stated that an engineer came out to my property and called my phone but there is no proof and no calls. I have a baby that’s under one and a pregnant wife.
Being left without heating and hot water is not only uncomfortable but also concerning for health and safety, especially during the current season. I have reached out to their customer service department on numerous occasions, but there has been no definitive solution or timeline provided for when this issue will be addressed.

Absolutely shit company! I called this morning saying I have no hot water or heating, they said they’d come out up until 8pm, I waited and waited with no show.. I called at 2 mins past 8, for them to say the engineer did attend, he took a pic of the front door, knocked and called, WHAT A LIE!! I have been calling several times today to make sure the engineer is still going to attended, I have 3 young children, my youngest being 11 months, and my house is freezing!! I also have a broken front door and no letter box that’s letting such a big draft in! The man came.. didn’t call, I have no missed calls and my phones on loud, (but other people are able to get through no problem) he didn’t buzz to get into the block (apparently he let himself in the block) took a picture of the door and left, this guy did not even try! He came, let himself in the block, took a pic of my front door (to make it look like he tried) and left, not the 1st time I’ve had trouble with these! Shitty company, if you don’t want to do your job and carry them out, then give them to someone who will! Why would I call several times a day.. and not answer my door or phone for you to fix the job! Absolute job worth spanners!!

You only have to read the reviews to see what a disgusting service t brown give. I live at home with my elderly heart patient father. End of November 2024 I had emergency bowel surgery was discharged after 3 weeks i am also a cancer patient the following
day our heating broke down called t brown send someone out the following day told needed new gas valve had to order it 3 days later appointment booked got a call AM saying the part was not there had to re-order so re-booked 7 days later came to fit said new part faulty needed to re-order another one booked appointment to fit it call recieved to say part not in had to re-order booked a priority appointment for a supervisor to come on the Friday just after néw year to fir it had a call on the Friday AM to say part not there I told them that there were 2 highly vulnerable people in our property due to my medical issues plus stoma bag due to my op we were boiling kettes for hot water we were using 2 blow heaters costing us more many they offered another 2 heaters asked them who will pay for this? I got a call on Monday morning to say that they will come AM tomorrow to fit the part I am not holding my breath. Moral of the story it doesn't matter how vulnerable, ill or your age even if they have this evidence on their records it doesn't matter they do not care the managers sit on their backsides dictating to the engineers making excuse after excuse. I have put in a complaint to hounslow Council and also sent an email to local MP. I will also be emailing the head of hounslow Council just to make them aware of how their tenants are being treated. They have a duty of care and they are definitely not providing it and getting away with it. How can this go on this is inhumane treatment. I do agree with one review if you are in charge of such large areas and use nearly all of the same boilers why do they not kep these in stock themselves? The ordering of the parts and failure to get the parts I'd clearly a big issue in the complaints. I am sure this review will not get a reply as I can see they started to reply last year then it seemed to stop wonder why. T brown WAKE UP start listening to your customers

Was an employee on 15 pound an hour was ment to be on bonus they out you on bonuses for a week then took me off I am an electrician and as clearing 435 a week told them I couldn't eat o thos and pay bills managers words that your problem plumbers get really good money but electricians stay away you will be financially abused I am currently having a breakdown as can't afford Xmas for my children now electricians do not work here you have been warned but electrician. Supervisor and admin are amazing just want to get that out there they all ain't bad

Kimy the manager was very nice to me
Over the phone and managed to rectify an error that was made by the last employee when he called me. Glad Kimy was there to save the day.

No Stars
My walls are turning black due to dust inside the radiators blowing up the walls!!!! I’ve been on the phone all day due to this matter!! No one seems to watch to remove them this is the 2nd time too decorate due to the dust!!! T Brown have removed 3 covers and left 3 what sense does that make? Between Peabody and T Brown are a joke!!! So I guess I will be removing them myself!!!! Disgusting company

T brown are liers and one big fat joke they came to put a part in my dad's boiler on Tuesday the guy that came said that other parts where needed which had to be ordered he then proceeded to turn the boiler off leaving my frail elderly father without hot water and heating my dad is not a well man and can not afford to be left like this I called T brown that day and insisted they get the boiler fixed and turned back on asap due to my father's health they called my dad and said they would be there Wednesday well my dad called me at 9pm on Wednesday to say they had not come I called them again at 9pm to be told the engineer was not answering his phone so there was nothing they could do so for a second freezing cold night he was left they promised it would be priority on Thursday well I called them at 3,pm to be told the job was booked for Friday now liers they don't know what honesty is they should repair the boiler within 24hrs for vulnerable people but they don't care

This company is one big joke. We got a leak right outside or door witch has been going on for about 3 weeks now. Come and looked at it said we can't fix it because we don't have the part ie plastic hot water pipe feeding or flat. Then after the 4th visit tells me it's on order but basically they did not give a crap about us because one minute they are doing the job then after a call to them on Monday 18/11/2024 it now turns out it's not their job this after 3 sodding weeks with two buckets outside or door. Now they are telling me I have to go back to peabody trust To get it sorted out. This company is absolutely diabolical you should be bloody ashamed of yourself T brown nothing but a joke of a company full stop. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

We waited in for the electric to come to put our fire in twice he never came , waited for over 4 years for them to put heating & hot water in, been told different things from 8 different people. Been told they can put the boiler under the stairs, in our airing cupboard, in the kitchen & now in our utility room.

What are we meant to do ? It’s freezing & going to get colder. But why would they care when they can go home to their lovely warm houses with hot water

They can't do their jobs. Each time one of these useless "engineers" come here they complain they can't fix it, wrap it up, come do your role and be prepared, on about "ordering parts" and "I can't fix it" so blatantly useless and incompetent I genuinely hope this company goes bankrupt somehow, none of you can do anything. And you dont even show up half, if not all the time, lazy aswell.

Where do you find these employees?
What's their graduation?
Their qualifications?

Do you just grab random people off the streets and call them engineers?

Do what your paid to do.

Hardip (the Engineer) was great! Prompt, polite, helpful and VERY thorough!

Excellent customer service and thorough knowledge of how to resolve the defect was very much at hand

The old kitchen was measured and they also asked what I wanted in the kitchen. Tried keeping it similar to the old one but moving it around. They removed all the cupboards all the tiles and the flooring and put in new plug sockets. Moved all the water pipes and then fitted all the cupboards and the worktops. Simon did nearly all of it and very quick at doing it. Even getting the sink worktop in without cutting it. Also refitted all the washing machines and the cooker. All the cupboards are all in line and the breakfast bar is also there (for show) and all the walls painted. Brilliant job and cannot fault them with the output. The new kitchen is still square but everything is fitted exactly where I wanted it. It might not be what other people want but they did what I wanted and that is 100% good enough for me. Brilliant kitchen and well done on all the ones involved in it.

PCB is not a rare and unknown component - a simple search online shows that they regularly fail, so why wouldn't TBrown order and fit them with ease?

After ordering the wrong part (even I knew the right part number to order), the engineer informed me that I now have to wait for yet another appointment to have the right part fitted.

What a total waste of my time.

Update: After calling to make sure that the engineer would be returning with the correct part (and being told that he would), I have now been informed at 16.55pm that he will not be returning to complete the job as he must first speak to his manager about the part that he needs to get. When he has spoken to his manager and received approval, then he will get the part and give me a new appointment.

What???

A total shambles!! AVOID AT ALL COSTS

Update: Engineer just turned up at 17.44pm and said he doesn't know what the office is talking about because he never spoke to them. Apparently he tried to call them to update the system to say he was running late, but they didn't answer his call.

What a palava !!

I needed to rearrange my annual gas safety check. I was given a slot of 1pm to 8pm. Then in the post on a Saturday I was then given a time of 7:30am to 1pm. With no chance now to get to speak with anyone and not the time they originally gave me I was forced to stay home all day and wait from 7:30am. There was no show and I phoned only to be told that I hadn't allowed access and the engineer had photographed my front door. Liars! There was no knock on the door or ring on my bell and no calling card was left as I would have heard it coming through the letter box. I was given another appointment and again the same thing, yet I was sitting quietly and listening out for the engineer. I phoned again and the woman I spoke to was very unpleasant and denying any wrong doing on their part even after I had by now found countless reviews of this happening to other people. A third arrangement was made and I told her that my front door would now be left open and that I was now filming through my open front door. An engineer showed up on the third attempt. This wasn't it though, as the next day I received a note threatening me with legal action for not allowing access. They are absolute liars and this is not the first time they have done this to me. Previously they were given the benefit of the doubt by me. If I could avoid this company I would, but they are forced on me by my local authority. Given the reviews showing that this not knocking or ringing has been going on for years why don't TBrown tell their workers to video themselves knocking doors and ringing bells as this should put a stop to the claims of no access from photographing a front door. The lack of motivation by TBrown to solve this problem rather suggests that my lazy local council get billed for multiple visits?