Surprise Adventure Bewertungen 

325
•
TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

“You can’t buy memories” they say. No, but you can help make them! A perfect gift for a couple swamped by the current all work, no play, economic climate, leaving little time for fun. This nicely ma... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

My product arrived, and its perfectly fine. It looks like a lovely gift actually - however, I no longer need it and I have been trying to action a return/refund all week. Their customer service is awf... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was looking for something a little different for my dear wife and I to try and came across Surprise Adventure on Instagram and thought, yeh why not let’s give it a go. Ordered and it arrived promptl... Mehr ansehen

Bewertet mit 1 von 5 Sternen

My £70 order still hasn't arrived despite multiple emails to try and sort. Was assured that order was dispatched after 1 working day - but never received the dispatch email to say this until I... Mehr ansehen

Unternehmensdetails

  1. Buchhandlung
  2. Geschenkeladen
  3. Hobbygeschäft
  4. Spielefachgeschäft

Vom Unternehmen geschrieben

Peel off surprise adventures for every occasion! Please contact us directly on support@surpriseadventure.co.uk if you have any questions, and we will be more than happy to help


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

325 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,7

Alle Bewertungen

(325)

9 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Decent quality

Bought as gift once this is handed over we will start doing the adventures. Hoping we will have fun doing them Looks a dec mt quality book

22. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

we are so excited fro you to start the book and to spend quality time with loved ones!

Bewertet mit 5 von 5 Sternen

Book looks great

Book looks great! The adventures are open enough for us to choose our own dates, but give enough detail that we won’t spend ages deciding what to do. Really looking forward to trying everything with my boyfriend. A really lovely gift and looking forward to creating memories.

18. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

this is exactly what we aim to provide to customers, so this is always such a touching review to receive! thank you so much for taking the time to write this and share it :)

Bewertet mit 5 von 5 Sternen

I brought one

I brought one! It came super quick & it looks wonderful, can’t wait for my partner to open it & our surprise adventures begin! 🥰

Will be back to review properly of the adventures when he’s opened it & we’ve started 🤩🤩

So so happy! So so excited!

20. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super service and quality item

Super service and quality item! It really was the perfect present to gift a couple that are notoriously hard to buy for. They absolutely loved it and we were all really impressed! Thank you.

21. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant customer service!

Brilliant customer service!
My order didn't arrive after they posted it 48hr delivery with royal mail. I contacted them and they sent another one on 24hr delivery and it arrived within 24hrs!

21. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Positive experience

I wanted to take the time to write a positive review of our recent purchase from Surprise Adventure. I was a little worried that it will not turn up or may be damaged however, it has been received on time and having looked through it, we do not doubt that it is going to make a great present. I sent a message via FB Messenger and Sarah (From the social media team) was very quick to alleviate my concerns. She even shared a screenshot from their system which showed that the item had been dispatched. I did read some negative reviews on here however, if you are ordering, double-check that your address is correct and take into consideration that this time of year can be challenging with deliveries. I would like to suggest that the firm sets up email alerts to keep the customer in the loop as to 1. Order received, processed, sent, and attached a reference number. I did not receive any of these and had to chase myself for peace of mind. The only email I received was a receipt with an order number. Other than that happy that it's here.

Merry Christmas! :)

21. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Frustrating as product hasn’t arrived

Bought this product on the 10th December. After a week of waiting for the product contacted customer service, which has been very prompt in its responses however I am still yet to have the product. Another has been sent to me with the assurance of it being delivered and yet it has not arrived.

I understand that Royal Mail will be busy at this time, however this is a gift to a person I am seeing before Christmas and I have now waited 10 days for a product that was assured 48 hour delivery. If that currently isn’t possible then don’t advertise it either.
Lastly, I have repeatedly asked for a tracking number on either products and have not yet been given it.
I don’t believe I am asking for much here and I am rather disappointed with this service.

20. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

Have you emailed us?

whats your email address/order number?

We will get another one out to you as a matter of urgency!

Deeply sorry on behalf of Royal Mail for any delays; They are incredibly busy and we are really keen to get this sorted for you!

Best Wishes,
Surprise Adventure

Bewertet mit 5 von 5 Sternen

Excellent quality item

Excellent quality item.
Very fast delivery.
Very good price
Cant wait to make lots of memories

1. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

What lovely feedback, thank you so much for sharing this with us! We wish you all the best in making those precious memories with your loved ones :)

Bewertet mit 1 von 5 Sternen

rude disgusting communication. Calling customers liars

They had got my address wrong left half the address out. It wasnt delivered and i got told to chase it up myself. Then had no contact since. No apology poor communication and was then blocked from loging in to my account with them. Appalling customer service sending messages over fb chat extremely rude inconsiderate people. Absolutely disgusting behaviour. Would not buy or recommend at all.

11. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

Unfortunately it is up to you to input your full and correct address into our website Ali...

Also we do send multiple emails to confirm your details with you even after the purchase (and before the item is dispatched!) to avoid situation like this.

We think you might find all of our emails in your junk mail.

Also; we have not blocked you from anything. Customers do not have the ability to create an account and log in.

We have sent you an email and told you over Fb to ask you for your full address, so that we can send another one out to you completely for free within 1 business day.

We will email you for this!

Bewertet mit 5 von 5 Sternen

So I made a mistake and didn't put my…

So I made a mistake and didn't put my address in correctly, resulting in Royal mail sending my book back. After a lovely chat with customer service they offered to send me a new book out despite it being my fault in the first place. Sorry I was quick to judge

19. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

Thank you so much Andrea! We are SO glad that this has all been sorted, and we will send it out to you full address tomorrow 24 hour delivery... So hopefully you will get it in time for Christmas! Best Wishes, Surprise Adventure :)

Bewertet mit 5 von 5 Sternen

Great product and excellent customer…

Great product and excellent customer service, looking forward to experiencing the challenges in the book.

18. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

You will make some lovely memories and reconnect with your loved ones, and we are so excited for it Paul! Thank you for taking time out of your day to share such nice feedback, we will pass it on to the team :)

Bewertet mit 2 von 5 Sternen

Slow delivery

I hate companies sending write a review with out checking you order is with the customer I placed my order on the 6th and I am still waiting for it to get here 12 days later so it looks like that Christmas gift idea is gone let me update you on your so called delivery as it was not left in my safe place and took over 8 days to find so your so called delivery scanning is bs

6. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Really lovely customer service from the…

Really lovely customer service from the team as I had to change my order! Thank you can’t wait to receive !

17. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

You have made our day Missa :) thank you so much for taking the time to leave such a lovely comment!

Bewertet mit 4 von 5 Sternen

When I filled in the address

When I filled in the address, the auto fill filled in my address incorrectly, I immediately contacted the company and they have sent out a new gift free of charge. I didn't expect that, very generous of them, especially as it's Christmas, amazing people.

17. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

We are so pleased to hear it because we really do work so hard to provide people with unrivalled value and wonderful gifts for them and their loved ones!

Bewertet mit 5 von 5 Sternen

My friend is going to love filling this in

The present arrived swiftly and on opening I
was delighted by the quality and thought that went into making it.
My friend is going to love doing this next year.
Thank you so much.

11. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

We are SO excited for you and your friend to make memories together and live life to the full! It makes all of our hard work worthwhile when we hear such lovely comments like this :)

Bewertet mit 5 von 5 Sternen

Amazing …

Amazing good quality books with exciting opportunities in each page. I’m very excited for my boyfriend to open then on Christmas and we can start are year with all these diffrent dates and activities.

16. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

What a lovely comment for us to read! Really appreciate you sharing such a positive spin on our books that we have worked so hard on and aim to get to people as quickly as possible! It always makes us smile :)

Bewertet mit 5 von 5 Sternen

Our marriage needed a bit of help, this book gave it.

Bought this book as a way of putting some spontaneity into our marriage (been married 30yrs)
We are really looking forward to each adventure and surprises, the 1st one of our surprises was a camping trip, we didn't fancy that so changed it to a few nights in a hotel, that's the exciting thing about this book, work it your way, wonderful idea whoever designed this.

8. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So excited to start these books such a…

So excited to start these books such a great idea! The books are really good quality too, and a decent price!

16. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

Such kind words Isobel! We are so pleased that you feel this way. We work around the clock to provide hard working people with good value and lovely gifts! We are so happy that you have found value in our books :) Happy holidays!

Bewertet mit 5 von 5 Sternen

I have purchased this as a gift

I have purchased this as a gift. I think it's a fantastic way of recording your memories through the adventures you make with your partner. Highly recommend. Arrived quickly.

7. Dezember 2023
Bewertung ohne vorherige Einladung
Surprise Adventure-Logo

Antwort von Surprise Adventure

You are so kind for sharing this lovely feedback with us! As a a company we are so thankful for friendly customers during this busy time! We really value your custom :)

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