Stirling Ackroyd Estate Agents Bewertungen 

The property manager assigned to us has been extremely unprofessional. He failed to acknowledge or respond to our concern for two weeks, despite our repeated follow-ups. When he finally replied, he promised to get back to us the same day, yet another week has passed with no further communication. As the end of the month approaches, no action has been taken. This level of service is completely unacceptable.

I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.
The flat was infested with vermin by the tenants, which I was charged for, to the tune of £500. The flat was left in a filthy state after the tenants vacated it and, I was charged over £300 for cleaning services, contracted by the agency which were very poorly executed. The person assigned to deal with the property, Joanna ,was completely incompetent and had a poor grasp of the English language, citing 'miscommunication' for a catalogue of errors.
The only function carried out with any efficiency was the collection of management fees, which applies regardless of whether the job is done or not. My property value dropped by £12000 after a year of tenancy.
Do not engage the services of this abysmal rental office.

Dishonest company! Over promise under deliver! Highly disappointed

Dishonest and incompetent property management.

All they want to do is do as little as possible, make you manage them, then lie to you when things aren't done.

This company is seriously bad for your mental health

Spoke with Ciaran this morning on the phone regarding viewing some properties. Polite, helpful and friendly!

Very helping

Had a bad experience with Stirling Ackroyd whilst purchasing a property. Unfortunately, the vendor did not disclose some significant information about the property. This information was also not included in the marketing. A previous buyer had withdrawn from the purchase of the same property, with the same agent. The agent claims it was for a different reason, but we cannot confirm that was the case. Sadly this is the second time a property purchase fell through due to misleading marketing and dishonesty. The agent stated that he would not deal with this client again, due to trust issues, yet they are still marketing the property. Estate agents should ensure they have all the correct information before marketing a property especially when it comes to leasehold which is more complex. It saves buyers time and unnecessary costs.

Deserve zero stars. Extremely slow to fix issues because they want the cheapest contractors. Send multiple people to inspect the same problem at the inconvenience to the tenants and then no follow up. Left without a working shower for over 2 weeks. When an issue is finally addressed, it’s a cheap fix and the problem inevitably happens again and again. Not to mention they can’t hold on to a property manager for more than 6 months. Owners are not interested in health and safety and send their mates round to “fix” things. Demanded a rent increase when multiple issues remained. Old and dated property with ant infestation and holes in the roof. Boiler is too small for the house and constantly breaks down. Gas fire disconnected as “tenants can’t be trusted”. Both the agents and owners treat tenants like they are stupid and don’t like it when you state the law. The only stupid thing we did was rent from these cowboys.

Reading the positive reviews, I have to wonder how many are fake as they always come in abundance after a negative review. I urge anyone considering using Stirling Ackroyd to seriously rethink your options. They really are disgraceful and many of the employees have no experience and need to be educated on a) the law and best practice and b) customer service.

Unfortunately for the owners, they will eventually have a lot of costly repairs due to their cheapness and incompetence. Enjoy!

I recently sold a property with Stirling Ackroyd in Woking. Matt, Anna, Richard and Sandra were excellent. Experienced, knowledgeable, attentive and supportive. We had difficult circumstances with buyers and their solicitors.

We got through it despite the challenges.

An experienced, knowledgeable, attentive and supportive team.

My only concern is that as with all larger organisation, the service offered is very much reliant on the availability and capability of the individual team members.

We express our sincere gratitude to Victor and his team for their exceptional dedication in facilitating our purchase. While others offered assistance, Victor's performance was truly outstanding. He proactively addressed our needs, efficiently resolving critical issues and expediting the process. He consistently exceeded the expectations of his role as sales manager. We are deeply appreciative of his commitment and compassionate approach throughout this complex transaction. Thank you, Victor and your team, for your diligent efforts.❤️ Thornton Heath Branch

Thank you Sheldon! Good service, very kind and straightforward. Couldn’t thank you enough. Easy and smooth experience

They came to me with a realistic numbers. I had a lovely experience with them.

I recently had the pleasure of booking a viewing appointment and was thoroughly impressed by the exceptional customer service I received from Mia Bearne. From the initial contact to the confirmation of my booking, the entire process was smooth and very efficient and she went above and beyond to call me back regarding some questions that I had. Five star!

My flatmate and I had a fairly torrid time regaining our deposit. Despite the contract stating the landlord has ten days post move out to assess the state of the flat and decide on possible reductions, SA ignored us for a number of weeks following our leaving. Only after several emails, many phone calls and a number of promises that the property manager would be in contact, did we finally hear anything.

We were given the excuse of a system error and that the landlord had finally been contacted to discuss release of the deposit. Having again not heard anything for a while after this, we contacted SA only to be told we'd been accused of dumping rubbish/furniture in the hallway outside our flat. They couldn't tell us what rubbish this was until producing a photo the next day. The items were clearly not ours and seemed to be a picture of somebody's possessions when moving in/out a flat. We of course reiterated that these were not ours but this did not result in the release of funds. There were also concerning discrepancies in the story such as when/where the photo was taken etc. Growing increasingly concerned at the lack of progress, we contacted the deposit insurance firm mydeposits. This only further increased our anxiety as we were informed that SA had unsecured our deposit some 4 months prior to leaving, resulting in us not being able to launch a complaint. This is totally against legislation.

Following this, we felt there was not other option other than to use the promise of legal action if the funds were not released. After yet another round of questions on the dumped rubbish, we were told the landlord would be happy to release the funds if we agreed to a small reduction in relation to cleanliness. Despite leaving the flat in cleaner state than we found it, we decided to cut our losses and accept this. The deposit was finally released after what seemed like weeks and weeks of needless difficulty. We have still not received an explanation for why our deposit was unsecured.

DO NOT USE!! they are my current letting agency. There are so many issues with the house I am living in and Stirling Ackroyd constantly just ignore our emails about the issues, they are not communicative in the slightest, to the extent that they didn't communicate to us that we couldn't move in the day we had been told and simply ignore all of our emails. We have been living in this property for 5 months now and since day one have made complaints about glaring issues, not one of these issues have been sorted, instead our emails have constantly been ignored.

Avoid at all costs these people are doing their best to profit some money.
So recently, me and my Mrs wanted to rent a house from them and they was trying to force us to get the no deposit option, so they can get some extra cash at the end of each month.
“”(By the way, before I sign anything, I called him three times to change that because I wanted to pay deposit and they said sign it and we’re gonna change it later)”””
When they saw that we are not falling for it, they came up with a failed reference “””(which by the way they never emailed me or contacted me to let me know about it. I was still waiting to get the house.”””
Reason for feeling it was CCJ “””(which was the first thing I told them. I explained that was a £300 court fine for a parking ticket that is already been paid and they accepted me.)”””
After that, of course, they wouldn’t give me the deposit back, “””(you signed, they said there is nothing we can do)”””

Jack is very helpful, he patiently and enthusiastically showed us many properties, so we finally found a wonderful one. Besides, Suzanna actively help us in communicating with the sellers throughout the buying process, and everything went smoothly!

Avoid at all costs. They will send you loads of spam emails, super unprofessional, very sneaky make sure you read the contract properly. Property tends to have many faults including mould and broken furniture that they will dismiss. Spoke to someone called Yusuf who kept pressuring me and as soon as I mentioned reading the contract he cancelled the offer. He also made me feel like I was delusional. Thank god I had photographic evidence.

I strongly advise landlords to avoid Stirling Ackroyd. Their tenant vetting process is shockingly poor, placing tenants with questionable financial histories and guarantors who have no assets—making it impossible to recover losses. As a result, I suffered thousands of pounds in rent arrears with no recourse.

To make matters worse, Stirling Ackroyd withheld the entire security deposit, which should have covered unpaid rent, while continuing to demand more money. Their behavior is not only unprofessional but outright exploitative, taking advantage of landlords already facing financial hardship.

Their deceptive business practices, convoluted contracts, and blatant disregard for their clients' well-being reveal them as nothing more than opportunistic scammers. Landlords, stay far away!

I made an enquiry this morning and the gentleman, Ciaran, I spoke to was extremely helpful, polite and friendly! He has arranged to come out b value my flat and sorted out an appointment to take a look at another place we'd seen online.