Stirling Ackroyd Estate Agents Bewertungen 

I recently had a disappointing experience with this agency.

During the application process, I felt significant pressure to use their recommended Bode contents insurance and their No Deposit scheme. Although these were presented as optional, the communication strongly implied that choosing the standard 5-week deposit would weaken our application. It felt like bundled products were being promoted in a way that put unnecessary pressure on tenants.

In addition, the viewing process was poorly handled. Our appointment time was changed at short notice, and on the day, the agent arrived earlier than agreed without notifying us. We were left waiting outside in the rain, which was both uncomfortable and unprofessional.

Overall, the experience felt sales-driven rather than tenant-focused. Transparency and punctuality are essential in the rental process, and unfortunately this interaction did not reflect that standard.

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.
He kept a cool head during some very tense moments and handled everything with calm professionalism, which made a real difference. What stood out most was that Anthony combined capability and experience with a genuinely human approach — we always felt he truly cared about getting the right outcome for us.
We wouldn’t hesitate to recommend him. Thank you again, Anthony

Do not ever deal with this agency. It's a trap. After signing the tenancy agreement and locking their profit, they will not bother with the problems you have. They will refuse to add and communicate with you via WhatsApp, no matter how serious an issue is going on. You will have to call their fix line and try your luck.

Spoke to Marco and can only say that we need more people with his phone manner as well as professionalism. Thanks Marco, can only hope you get the recognition you deserve.
Regards
Garreth Evans

Stirling Ackroyd has been managing our rented apartment in London for approx 7 years and I would chose them again.
Especially Rebecca Heslam deserves a 10 star review - always helpful and on the spot with legal issues. I could always rely on her … „leave it with me“ from her means peace of mind for you.
And a great sense of humour makes working with Rebecca highly enjoyable.
Need a property manager?
Look no further!

I use Stirling Ackroyd to let and manage my flat. Richard Mackerel and team are excellent at getting my flat let quickly between tenancies with barely any void period. Mohammed Amin is a brilliant property manager - responsive, professional and a pleasure to deal with.

If I could give -1 star I would.
Stirling Ackroyd absolutely destroyed me mentally and physically. Never I wish this experience to anyone.
Moved with my partner to a one bedroom house 18th of Jan 2025, at the beginning everything seemed amazing, when it comes to take money out of your pocket they are so fast and good.
5th of feb 2025 I send an email (just two weeks after) about a list of things to follow up that had to be fixed ( the property manager said everything was going to be fixed within a couple of weeks.. well my tenancy was 11 months and I was still waiting.. anyway). The biggest problem was mould ! The mould was growing everywhere, my clothes were mouldy, my shoes… my food, my brand new furniture got mouldy, my curtains, my sofa,my rug, my heels, mould was growing everywhere, was impossible to breath and to live. 5th of Feb I send first email of complaint and I am told to open the window ( like if I was stupid). Mould keep growing and every single day I was there cleaning, the smell absolutely unbearable.. I keep sending emails with pictures and videos and I am told that previous tenant was there for 9 years and never had any issue so it had to be me doing something wrong ..! The weeks keep going and we are in April where I throw £700 pounds worth of furniture and I sent emails of complaints ( hundreds of pictures and videos and receipts of what was bought just in January was sent ) the lovely house manager David kept saying was us not opening the window! After I told him I was not gonna pay rent till someone came and had a look he said (before sending someone to check) that was the council responsibility ( here we are in August, I rented in January and till August nothing was done, just two different guys who came checked and said “well this is bad” but no report or anything came back). End of October finally someone from council Lambeth came, check and say that is the landlord responsibility cause the all house is just old shitty and mouldy, but internally, I sent more than 200 emails in total and I still have all proof! I begged and begged to break my contract cause I was living a nightmare! What was meant to be a nice experience and a dream become just a terrible nightmare… finally in December David send email saying that they were breaking the contract 4 weeks earlier, 21 at of dec instead of 18 of Jan. I leave the house and I receive emails saying that to wait for news cause we will be charged money but it doesn’t say for what!!!
11 months! 11 months living a nightmare an now I have to wait to be charged ? And the £700 for the furniture never refunded! Just lost!
In October I received emails saying to be ready and confirm if we wanted to renew the contract or not, the email said that if we were not confirming there were going to automatically put the house in the market and last day would be 18th of dec ( the email was wrong cause our contract was meant to finish in Jan but we did not think about it and just followed the email and found an other place starting from 18of December), we found the house, we signed the tenancy agreement and sent the deposit (£3000) and than Stirling Ackroyd just email us saying “ no it was wrong now you have to pay till January bills and rent “ !! So basically not only made a mistake, I never received an apologies and they never tried to fix the problem so they left me that I had to pay rent of TWO houses after I just paid £3k for the deposit of the new house!
Up to now I’m waiting for those “charges” … that’s the most embarrassing company I ever had to deal with.
I would not wish this experience event to my worst enemies cause is just stressful, time consuming, makes you tired and mentally overwhelmed… absolutely a shit show!
Just to give an idea I lost 8kg cause was meant to be my safe space, my house, my everything become the worst experience of my life…

I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help

I’ve just moved into a new property with Stirling Ackroyd and have Melissa as my new property manager. Since before my move in date she has been nothing but helpful! She checked in prior to the move to introduce herself and is so responsive if I have any questions. I am very pleased with Stirling Ackroyd and more specially, having Melissa as my property manager.

I received out of this world service from both lettings and Sales at their Woking branch

Sales - Richard went out of his way to secure my new flat purchase. He even took time away form his family on his day off to allow builders to attend to quote!

Lettings - Both Toby and Alex were awesome. Kept me in the loop at all times and secured me a tenant within days. The whole process was slick and efficient and would always recommend them to anyone looking at hassle free and confident letting service.

Nice work guys

Let me start with Claire Donaldson. I loved her honesty in terms of marketing my property, and I truly think her input was a major benefit of the success of my house sale. Now let’s get to the star of the show, Darren Lowles. He was simply the best. Darren was responsible for showing potential buyers round, his ability to respect my wishes during viewings ( shoes off on entry, no photos without my permission, etc) was always perfect. We always had such a good banter each time we had to communicate with each other. I was genuinely sad when I knew our communication would end. Thank you Darren for making my selling experience as stress free as possible. In the words of Tina Turner “Your Simply The Best” 🤩

I had to deal with an agent named Shelly talking to me in brief, lazy uncapitalsied sentences. I was sent a video and then immediately told the property was no longer available when I asked for an offer form. I was so confused and asked why they sent me a video to which the agent blamed me for taking ‘an hour’. So unprofessional in the Canary Wharf branch!

I dealt with Ghiles and his Lettings team at the Shoreditch branch. They were professional, polite, efficient and achieved good offers on my rental property. I would recommend them!

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

The checkout and deposit process after our tenancy ended on September 2025 was even worse. Despite an on-time checkout and an early surrender agreement, it took months with no clear communication, no refund breakdown, and no deposit resolution. Our account manager, Shannaigh Leander-Simpson, was unfortunately a key reason for the delays and poor communication. After formally notifying them that we would raise a tenancy deposit dispute, Livia Mackintosh acted quickly to help resolve the issue. Unfortunately, this came far too late, and one responsive moment does not outweigh nearly three years of consistently poor service.

Lastly, when they had to let the flat again, they were extremely diligent, quick and responsive (apparently, they focus on sales, not on service).

We will never use Stirling Ackroyd again.

Overall our experience with Stirling Ackroyd was great, Briana Trejos Mantinan in particular was really responsive and helpful whenever anything went wrong with our flat. Best lettings agents I’ve dealt throughout my time renting in London.

She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Whatever you do DO NOT USE Sterling Ackroyd Canary Wharf. The service they sell you when you sign up is nothing like the service you get. You are promised experienced sales agents to market your property but you end up with most junior staff in the office showing and marketing your property. The staff are rude and only interested in making commission. And the area manager talks a good talk but its only talk ! Find another agency.

Extremely Unsafe, Mismanaged Tenancy – Ongoing Complaint Ignored Despite Risks
This is now my second review because the situation at my property has become even worse, and the way Stirling Ackroyd (managed under LRG) — particularly through Michael Martin — has handled my tenancy has been unsafe, negligent and deeply distressing.
I have experienced major electrical hazards, including two melted heating elements, one of which caused a burn injury. My hot water system has repeatedly failed, and I was left without hot water for an extended period twice in one year. At no stage was a safe alternative provided. The property has mould, damp, a broken extractor fan, a leaking gutter, missing sealant, damaged ceilings, lifting flooring, peeling wallpaper, and a loose toilet and toilet seat. A fire alarm test has never been carried out throughout my tenancy.
Despite being pregnant and having just been released from hospital, I am still having to chase basic safety, repairs and legal obligations.
A Section 21 notice was served prematurely and incorrectly, and appears legally invalid due to the absence of a valid EICR and the fact that the EICR provided was not completed by a competent registered person.
I allowed access months ago for a new EICR, but I was never given the report, never told whether the property passed or failed, and no remedial works have been carried out. This puts me at risk and breaches the Electrical Safety Regulations.
A contractor I had already complained about for inappropriate behaviour has contacted me again — from multiple numbers — making up appointments, asking why I was “still at the property,” and ignoring the clear instruction that he must not contact me directly. This has made me feel unsafe and harassed.
Communication with Michael has been extremely poor. Emails went “missing” for a week while I reported no hot water. I have repeatedly asked for updates, senior management contact details, and clarity on repairs, but I have been ignored. Michael promised his manager would contact me after returning from holiday — this never happened.
This tenancy has caused me significant stress, health issues, hospital visits, loss of income, and I am now escalating this entire matter to the Property Ombudsman and the Council, who have already been informed.
I would strongly advise any prospective tenants to think very carefully before renting through this company. Their handling of serious safety issues has been unacceptable.