The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Mehr ansehen
A great product. We bought the velux solar remote blinds and were pleased with the service from Sterling which kept us informed of delivery.
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fensteranbieter
- Baumaschinenlieferant
- Türengeschäft
- Heimwerkermarkt
- Lieferant von PVC-Fenstern
- Bedachungsfachhandel
Vom Unternehmen geschrieben
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Vom Unternehmen geschrieben
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Kontaktinformationen
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Vereinigtes Königreich
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Gut
473 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Smooth Purchase, Frustrating Returns Process
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are reasonable, one in particular feels unfair:
“Items returned will incur an automatic 25% (minimum) re-stocking charge on the cost of the goods.”
It’s difficult to justify how returning a single boxed item could reasonably incur a charge as high as 25%, more so when the cost of the item was £260.
5. Juli 2026
A great product
A great product. We bought the velux solar remote blinds and were pleased with the service from Sterling which kept us informed of delivery.
30. Juni 2026
5 ⭐ service
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie. He’s part of the sales team but also has outstanding knowledge on the products. He deserves a 10 in my book-good job Jamie 👌🏻
10. Juli 2026
Bewertung ohne vorherige Einladung
Excellent from Start to finish ordered…
Excellent from Start to finish ordered it on the Monday lunch it was delivered by Wednesday Lunch Brilliant The Sun Tunnel it’s self is great our builder said it was first rate and one of the better ones he had previously fitted
15. Juni 2026
Antwort von Sterlingbuild
Dear Ian,
Thank you for your fantastic 5-star review!
We're delighted to hear that your Sun Tunnel arrived so quickly and that you were pleased with the service from start to finish. It's especially great to hear your builder rated the product so highly.
We really appreciate you taking the time to share your experience and hope you enjoy the extra natural light.
Thank you for your custom!
I placed the order online.
I placed the order online.
I was contacted by phone the following day to confirm what I had ordered was correct. The item was with me the following day.
5. Mai 2026
Antwort von Sterlingbuild
Dear Hall
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing Sterling Build.
Delivery on time
11. Mai 2026
Antwort von Sterlingbuild
Dear Ken
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Antwort von Sterlingbuild
Dear Mr Walker
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Antwort von Sterlingbuild
Dear Raymond
Thank you for your 5-stars!
We're delighted to hear your feedback and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Zakari was great.
Zakari was great! I was confused about window sizes and he calmly sorted out my order, which all arrived perfectly.
Would definitely recommend Sterling Build. Helpful professional advice on all occasions that I’ve used them.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterlingbuild
Dear Kay,
Thank you for your wonderful review!
We are very happy to hear your feedback, Zak will be especially pleased to hear that his support made a difference.
We look forward to serving you again in future.
SterlingBuild
Antwort von Sterlingbuild
Dear Paul
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
I bought a window with 1 to 2 days…
I bought a window with 1 to 2 days delivery, however it has been delayed - and I have still not received it. I am very disappointed
29. April 2026
Antwort von Sterlingbuild
Dear Veronica,
Thank you for your feedback.
We are sorry to hear of your disappointment. We are currently in direct communication with both yourself and our supplier regarding your order and have provided an update on the revised dispatch and delivery timescales.
As advised, your window is scheduled for dispatch tomorrow (15/05/26), with delivery expected within 2–3 business days from dispatch.
We appreciate your patience and will continue to monitor this closely.
Please do not hesitate to get in touch should you require any further assistance.
Kind regards,
SterlingBuild
Antwort von Sterlingbuild
Dear Craig,
Thank you for your 5-stars!
We are delighted to know that you're pleased with our service, and look forward to assisting you again.
Thank you for choosing SterlingBuild.
Excellent customer's service
21. April 2026
Antwort von Sterlingbuild
Dear Ms Yael Stobezki,
Thank you for your wonderful review. We are very pleased to know that you are happy with our service.
Thank you for choosing Sterling Build.
Antwort von Sterlingbuild
Dear Sharon
Thank you for your 5-stars!
We're delighted to have provided a great service and take great pride in your satisfaction.
Thank you for choosing SterlingBuild.
Bought some roof windows from this…
Bought some roof windows from this company, but my client changed their mind the next on the type of window they wanted! because they had sent them out they charge me 25% of the original cost to send them back even though I’m not even taken delivery of them, absolutely ridiculous, wouldn’t use again.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Sterlingbuild
Dear Brian
We have requested further information to better understand what has happened and review this matter thoroughly.
Our returns policy is in place due to the handling and transportation costs once items have been dispatched, but we’d really like the opportunity to look into this further and see how we can help.
In the meantime, please contact our Customer Services team at customerservices@jjroofing.co.uk, and we’ll do our best to assist you.
Many thanks,
Helen Walsh
Jamie provided a lot of support on the…
Jamie provided a lot of support on the ordering and worked the quote to be the best I could obtain. He has also provided support following the purchase and assurances.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterlingbuild
Dear Matt
Thank you for your wonderful feedback. We’re delighted to hear that Jamie was able to provide you with excellent support throughout the ordering process and secure the best possible quote for you.
We truly appreciate your kind words and look forward to supporting you again in the future.
Many thanks,
Sterling Build
Delivery dates far in excess of those…
Delivery dates far in excess of those stated at time of order with zero updates as to status unless chased..
Frankly a very poor service...Will not use again.
25. März 2026
Antwort von Sterlingbuild
Dear Mr A
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience did not meet expectations.
We aim to keep the lead times shown on our website as accurate as possible with the logistics environment continually changing. Unfortunately, the manufacturer of the items you've ordered experienced recent disruptions, which impacted delivery schedules as communicated to you via email, and we appreciate that delays can be frustrating, regardless.
Your comments have been noted and will be used to review how we can improve updates during periods of disruption.
If you would like to discuss your experience further, we would welcome the opportunity to do so directly and see if there is anything we can assist with.
Kind regards,
Sterling Build
Highly recommend
Great service. We were on a deadline and the company went above and beyond to make sure we got the window we needed on time. Our communication was all via email and very responsive. Helen who we dealt with was professional, friendly and efficient.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterlingbuild
Dear Bex,
Thank you for your kind review.
We are delighted to hear that your service was great, and we managed to help keep your project going smoothly. Helen will especially be pleased to know her support made a difference.
Thank you again, and we look forward to assisting you in the future.
Kind regards
SterlingBuild
Excellent👍
From the competitive price through checkout and onto delivery, I received great communication with updates on delivery etc, the products turned up on time and in mint condition. I would highly recommend
Regards
Michael
27. März 2026
Antwort von Sterlingbuild
Dear Michael
Thank you very much for your fantastic feedback!
We’re delighted to hear that you had a smooth experience from pricing and checkout through to delivery, and that our communication and updates met your expectations. It’s great to know your order arrived on time and in perfect condition.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Kind regards
SterlingBuild
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