Status International (UK) Ltd. Bewertungen 

Thank you Steve from Customer Service for the incredible trouble you went to, to sort out the problem we had.
A replacement was located and sent to me within a couple of days .
You have been extremely helpful
Thank you very much .
Kindest regards,
Keith , a very happy customer .

I spoke with Andrew S (Quality Assurance Assistant)) regarding an issue and he was extremely helpful, caring and understanding. He dealt with my query very quickly and made sure replacements were sent out ASAP, which I recieved two days later. It was a pleasure speaking with him and would highly recommend this company, not only for customer service, but for their products as well. Good to know that there are still companies out there who care about their customers and will do everything possible to resolve any issues. Thank you Andrew!

I telephoned Status to mention the control unit on my electric blanket had failed. My call was dealt with by Andrew S., he was extremely customer friendly, and resolved my query immediately. This is a very customer caring Company and I highly recommend it to all.

Ok well I had contacted Status International on their website contact form for help setting up my new floodlight.
I got a phone call from the company the very next day and they took the trouble to call a couple of times more to make sure I could set up my new floodlight to my liking.

Andy was fantastic helped me with a product really recommend this company

Andrew Schofield patiently helped me sort out difficulties when reinstalling smart plugs to a new router. He was patient while explaining complex technical sequences very clearly over the phone.

I recently contacted Status re one of their Tower Fans that had been retailed through Tescos.
The inner claw case had become broken and would not let the oscillating function work. As I thought it was a long shot I contacted Status in the hope of getting a spare parts replace the damaged one.
The receptionist who took my call was very polite and informative and said she would pass it over to Andrew in QA. Within the hour I received a call from Andrew who identified the model and who it had been retailed through. He was very knowledgeable and dint think that he had any spares but would chase up for me.
The next day I received an email from Andrew who was unable to assist with any spares but would keep his attention on it. The following day I recieved a further call from Andrew who confirmed that he had now located the spare and would send it to me in the post.
The quality of response and service I have recieved on what I initial would have percieved as have been a "sorry we cant help" was the complete opposite. Andrew and the rest of the team were exceptional in customer service and that is not a comment I leave very often. Thankyou Andrew and the team

Andrew went out of his way to help me set up the smart plug. He explained everything clearly and took the time to call.

Incredible service.
I rang to discuss a 2 year old Aldi patio heater which was wobbly despite only ever being used once.
Andy seemed to immediately know which part was faulty and arranged a replacement.
Within 2 days I received the new part and easily fitted it.
An incredible service, which I must admit, was totally unexpected.
Thank you!

It’s not always what happens when a company gets things right, a good measure is also when things have gone wrong and how they respond to right the wrong. I can’t give them any less than 10/10.
Although the feet fixing screws were missing when I bought the heater, the company did their best to locate replacements for me, but having no stock they took great care in securing more stock and also called me as soon as they had stock and duly despatched next day. TBH, I wasn’t expecting anywhere near the level of service I have received, it goes a long way to restoring faith in exactly how a customer service operation should operate, no “your custom is valued” recorded message listening while you wait half hour on the phone to speak to a human, just direct, good customer service.
An example to the ‘big boys’ of how the game should be played.
Nothing short of exemplary.
Can I give Andy a special mention, superb.

I recently bought a dimmer switch from Status International (UK). I discovered that the the fitting of the existing pattress box, and the box itself, had problems. The Status Customer Service representative, Andrew Schofield, went above and beyond in suggesting (without prejudice) solutions, and even providing links to buy these. (Incidentally, I was impressed with the helpful spec on the rear side of the retail package for the dimmer switch itself - this swung its sale for me.)

I was going away on holiday. I needed a device to switch on lights at home to give appearance that there was someone in the house.

I bought Dusk to Dawn Security Timer Switch from Amazon to switch table lamp at random.
The switch unfortunately stopped working within a month, outside AMAZON's return period.

On contacting the manufacturer/supplier STATUS, they promptly sent me a replacement. I am happy to say that the Dusk to Dawn Timer Switch is working fine.

I now use it when ever I am away in the evenings or nights.

Many thanks to STATUS for their very quick response and providing me with a working unit.

Fast, prompt and helpful service, took time to call me to better understand my issues and help me resolve them, which he did.

Recently my daughter bought me a pack of high powered low energy light bulbs .One of the lamps failed after only a few weeks and didn't last the average 25,000 hrs quoted in the specification.I contacted the company who manufactured the bulbs and i was dealt with by a really helpful person named Andrew.
Despite not having a receipt and not quite sure where the lamps were purchased Andrew quickly ,efficiently and professionally deal with my problem.
Over the next couple of days i received a pack of new lamps and some promotional goodies.Can't fault the service and i told them so.
I'ts a real pity so many other suppliers don't show the same understanding.Well done Andrew

1st class customer service and advisor (Andrew Schofield).
Courteous,friendly, helpful, understanding and did utmost to resolve my problem.
Which was resolved with minimal fuss, step by step instructions,and excellent communication until resolved.
If only all Customer Services and advisors were like this , it wouldn't be a problem , having a problem. Thank you ⭐️⭐️⭐️⭐️⭐️

Faulty LED bulbs replaced promptly, and package also included pen and stress ball. Just hope the new bubs last longer!

Bought a 15mtr extension lead via Ebay and another retailer back in Sept 2023.
Item went faulty last week and retailer refused to help me out via Ebay and once I called them out regarding items being sold in the UK come with 1 years manufacturer warranty they blocked me on Ebay so I couldn't communicate with them anymore.

Contacted the Manufacturer directly and got put through to a Guy called Andrew Schofield.

Few phone calls and a few video and photos in emails to and from Andrew the issue was resolved and he couldn't even understand why Retailer didn't just send me replacement and claim it back from Themselves.

Anyway Andrew emailed Friday afternoon to say he'd been to the warehouse collected new extension reel Pat Tested it and it was being sent out Free of Charge by DHL.

New reel arrived this afternoon with a compliment slip from Andrew and a few freebie gifts enclosed.

Can't thank him enough or the company as they are a Wholesale company and don't usually deal with the public but he was great and really really helpful.

Cheers Andrew your a true credit to Status International uk 🇬🇧

After purchasing a Surge protector tower from a retail shop and not opening the box it came in for 2 years when I did I discovered that a part was missing. Knowing I had no longer had the receipt for it and the length of time that had elapsed since buying it I didn't think the retail shop would be able to help so I contacted the supplier who's details were on the box.
After sending an email to Status International on the off chance of hearing back from them I received an email from Andrew who advised me that the design had changed and sent a link to where I could but another from.
Shortly after I received another email from Andrew saying that he and a colleague had found the part that I required and would post it out to me.
I have now received the part and the tower is up and running.
I cannot thank Andrew and the other staff enough for going above and beyond to help me with sorting out my missing part.
Thanks again Andrew.

The customer service received was second to none. Very appolagetic over the faulty led bulb we had purchased. Would recommend there products as other bulbs I have purchased are of exellent quality and have never let us down b4.

Absolutely first class Customer Service!! Struggled a little to set up the smart wifi plug (my router issues, nothing to do with the plug). Previously I had been able to turn off 5ghz on my old router to setup previous plugs, but since changing broadband provider, this was not so easy. Popped into Status as they are local to me and chatted with a really lovely chap who suggested to call back after Andy's lunch was over. (Andy was described as eating, sleeping and dreaming how these gadgets worked, and he was NOT wrong). Called back and had an insightful chat with Andy, who like me, thankfully, was an absolute gadget geek and knew everything there was to know about these plugs (and all of their other products!) Well, around 5 minutes or so of explaining my predicament, I was over the moon to be learning new geeky stuff. He explained in detail and even gave a demonstration and then went as far as to email me a very easy step by step guide on how to use the AP mode. Having worked in Customer Services myself for 36 years, this was by far the best Customer Service I have experienced in many many years. Thank you Andy, you even followed up my visit with a follow on call to ensure I had received the email. Highly highly highly recommended. Wonderful people, wonderful Customer Service, I have since bought another 2 plugs and will be purchasing more. The initial 3 plugs I called in about were for a friend and his elderly mum, who struggles to get down to turn the lights off in her home. Yesterday, I had the chance to setup all 3 plugs in 2 homes without any problems at all. Just brilliant Customer Service from start to finish. This is rare these days, very very rare. And thank you for the gestures of goodwill with the freebies, very kind touch.