Excellent service by the staff at Spinneys. Trade in of Motorhome and purchase of a new caravan went smoothly. Great explanation of everything in the caravan. Great company to deal with. Mark and Neil... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very friendly and helpful staff Always had time to answer my silly questions Only down side was the preparation of the motorhome on collection could have been cleaner I’m not saying it was... Mehr ansehen
This is now our 5th caravan from Spinney Staffordshire (formerly North Staffordshire Caravans). It started with a Bailey Discovery purchased in 2004 for approx. £7,500, sold by Andrew. Over the year... Mehr ansehen
Unternehmen hat geantwortet
Absolutely superb from start to finish when purchasing our new caravan from Spinney. Hannah, Will, Tina, Barry were all fantastic. Loved the welcome and attention we were given by everyone. Nothing is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Wohnmobilhändler
- Campingplatz
- Hobbygeschäft
- Wohnwagenhändler
- Fahrzeughändler
- Wohnmobil-Reparaturwerkstatt
Vom Unternehmen geschrieben
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Vom Unternehmen geschrieben
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Kontaktinformationen
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Vereinigtes Königreich
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Hervorragend
2051 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very easy and well looked after all our…new customers
Very easy and well looked after all our questions were answered promptly
27. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your lovely feedback! We're delighted to hear that everything was straightforward and that you felt well looked after throughout your experience with us.
It's great to know all of your questions were answered promptly, as providing helpful and attentive service is something we pride ourselves on.
We really appreciate you taking the time to leave a review and hope you enjoy many happy adventures. We look forward to welcoming you back in the future!
Great experience choosing a caravan…
Great experience choosing a caravan very helpful very pleasant to talk to thanks
27. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your kind review! We're so pleased to hear you had a great experience choosing your caravan and that our team was helpful and pleasant throughout the process.
We really appreciate your feedback and hope you enjoy making lots of wonderful memories in your new caravan. We look forward to welcoming you back again in the future.
Thank you Sue .
Had a problem with our caravan door lock which needed to be fixed urgently as we were due to be going away in the van. Spoke to Sue, at Northampton, on reception. She managed to fit us in within a few days.
We took the caravan in and were able to collect it the same day.
Cannot thank Sue enough for her help and friendliness in sorting out our problem so efficiently.
She is the sort of "front of house" person that can only give Spinney Northampton a good name.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your lovely feedback! We're delighted to hear that Sue was able to help get your caravan door lock repaired in time for your trip.
I'm sure Sue will be delighted to hear your kind words. Providing friendly, efficient service and helping our customers get back on the road as quickly as possible is exactly what we strive for.
We really appreciate you taking the time to share your experience. We hope you have a fantastic trip and look forward to welcoming you back to Spinney in the future. Safe travels!
Just brilliant!
Just brilliant!. We've been regular accessory customers for years, but we picked up our new (to us) motorhome today, and the sales team (special mention to Hannah and Barry for the comprehensive handover), the team in the accessory shop and the general service was excellent. We didn't feel any pressure at all, and every step of the process was handled perfectly. Nicely done everyone 👍
30. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback! We're delighted to hear that your experience purchasing your motorhome was just as positive as your visits to our accessory shop over the years.
We'll be sure to pass your kind words on to Hannah, Barry, and the rest of the team, they'll be thrilled to know their efforts made such a great impression. It's fantastic to hear that you felt comfortable throughout the process and that the handover and service met your expectations.
Congratulations on your new-to-you motorhome! We wish you many happy adventures, and we look forward to welcoming you back whenever you need us.
Spinney Warwickshire were excellent…
Spinney Warwickshire were excellent with our recent purchase of a caravan. Alan Blair, in sales, was informative and thorough and made the process of purchase very easy and comfortable. On the day of collection Alan Rumney did our handover. Despite being very seasoned caravanners, and extremely hot weather conditions, he took his time to ensure that every aspect of the caravan was explained fully to us. We have never had such a good handover in all the years that we have bought caravans.
We also had a card issued which gives us 20% off in any of the Spinney shops!
Would thoroughly recommend Spinney Warwickshire, and know from previous experience that the after sales will be good as we have used Spinney Northamptonshire a couple of years ago and have friends who have bought from them recently and praise their after sales, which will be the same across the company.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a fantastic review and for recommending Spinney Warwickshire!
We're delighted to hear that Alan Blair made your purchase experience informative, straightforward and comfortable. It's also wonderful to know that Alan Rumney delivered such a thorough handover. Receiving praise from experienced caravanners, especially that it was the best handover you've had over many years of caravan ownership, is a real compliment and something we'll be sure to share with him.
We're pleased you're able to make the most of your 20% discount card in our Spinney shops too!
It's especially rewarding to hear that your previous positive experience with our Northamptonshire branch, along with recommendations from friends, gave you the confidence to choose Spinney again. Providing excellent aftersales support across all of our branches is something we take great pride in.
Thank you once again for your kind words. We wish you many happy adventures in your new caravan
I brought a motorhome from Spinney
I brought a motorhome from Spinney, I am so glad I chose to buy from a dealership, as opposed to privately.
Everything, was prepared on time and efficiently, the aftercare service has been amazing from Barry at the Silverdale branch.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your wonderful review!
We're delighted to hear that choosing to buy your motorhome from Spinney gave you the confidence and peace of mind you were looking for. It's great to know that everything was prepared on time and that the process ran smoothly.
We're especially pleased to hear your kind words about Barry at our Silverdale branch. Providing excellent aftercare is something we pride ourselves on, and Barry will be thrilled to know he made such a positive difference to your experience.
Thank you for choosing Spinney. We wish you many happy adventures in your motorhome
After sales follow up abysmal
I bought a 2016 VW California from Spinney, flintshire in mid may. From day 1 there was an exhaust fume smell entering the cabin on engine start up and particularly strong under the nsf wheel arch. After about 300km the engine light came on and shortly afterwards the abs and tyre pressure lights. Reported for resolution within 2 weeks from purchase and delivered back into Spinney custody within 3 weeks. This is well within the timescales of the 2015 consumer rights act and so i expected a timely and efficient resolution of the problems with Spinney choice whether they would seek warranty compensation or not. After an agreed return to me within 10 days, now more then three weeks on, it seems investigations have not been done, its impossible to get an update and a formal e-mail to to the service manager, Charlotte has not been responded to following three business days. The issue of the smell has ample info online in respect to it being a common issue with WV diesel engines and having a relatively simple fix (egr leaks). Spinney have tried to get warranty involved for the ABS sensor but zero update. The almost structural lack of feedback, response and inaction is impressive, unacceptable and in my case seems to be becoming non compliant with the law. Do not go to these people with your hard earned cash. After sales care is at best a total joke.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience has not met your expectations and appreciate how frustrating the delays and lack of communication have been.
We acknowledge that you reported the concerns with your Volkswagen California promptly after purchase and entrusted us with investigating and resolving them. We also recognise that our communication throughout this process has fallen below the standard we aim to deliver, and for that, we offer our sincere apologies.
To provide some context, your vehicle is currently with our independent repair partner, Jubilee, where repairs to the wheel bearing and ABS sensors are being undertaken. During the warranty claim process, MB&G requested further technical information to support the claim. This information was submitted promptly, and the claim was approved on Wednesday, at which point Jubilee received immediate authorisation to proceed with the repairs.
When you visited our branch yesterday, we contacted Jubilee while you were with us in an effort to obtain an update; however, our call went to voicemail. We understand that you subsequently visited Jubilee directly and were advised that they are currently experiencing staffing shortages, which have delayed your vehicle's return to the workshop despite the necessary authorisation being in place.
Although we have been actively pursuing updates on your behalf, Jubilee operates as an independent repairer and we are unable to influence their workshop scheduling or repair timescales. However, we fully accept that this should not have affected the level of communication you received from us, and we acknowledge that we could have kept you better informed throughout the process.
Following your visit, we contacted Jubilee again to emphasise the urgency of your repair, requested that your vehicle be prioritised wherever possible, and asked that all future correspondence regarding your vehicle is communicated directly to us so that we can provide you with timely and accurate updates.
For clarity, we would also like to note that, in addition to the warranty-related repairs, your vehicle requires the replacement of a shock absorber and a wheel alignment following damage sustained after striking a pothole. These repairs are separate from the warranty claim currently being processed.
We appreciate the constructive conversation we had with you during your visit and your acknowledgement of our efforts to progress the repairs. Please be assured that we remain committed to seeing this matter through to a satisfactory conclusion and returning your vehicle as soon as the outstanding work has been completed.
Thank you once again for your feedback. It has been shared with our management team as part of our ongoing commitment to improving both our communication and customer service.
Really great place to purchase
Really great place to purchase, Joe was great at Spinney Cheshire, all went through smoothly. Caravan swap went well thanks to Neil and Jason. Thank you
23. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your fantastic review!
We're so pleased to hear that everything went smoothly with your caravan purchase and exchange. It's great to know that Joe, Neil, and Jason helped make the whole process an enjoyable experience.
We'll be sure to pass on your kind words to the team at Spinney Cheshire, they'll really appreciate your feedback.
Thank you for choosing us, and we wish you many happy adventures with your new caravan. We look forward to seeing you again in the future!
Spinney (Warwickshire)
Buying a caravan or motorhome is an expensive investment that requires careful thought and planning. A number of visits were made to Spinney in Warwickshire to look at their stock and prices. On each occasion we were never hurried or made unwelcome and a member of staff was always available to help if needed. On the final day we visited Richard Bulmer was available to deal with our questions and to progress an order once a decision was reached. It was not a straightforward matter with many elements but Richard dealt with everything in a calm and professional manner, leading to a price which was acceptable. Advise on available funding sources was given when requested and an introduction made which proved productive. The handover was undertaken by Alan Romney whose experience as a caravan owner and technical knowledge was invaluable and first class. Other staff members who assisted with insurance and service plan advice and assistance delivered a 5 star service hence the above rating.
19. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a detailed and wonderful review.
We're delighted to hear that your experience with our Warwickshire team was such a positive one from your first visit through to handover. Buying a caravan is an important decision, and we're pleased that you always felt welcome and supported throughout the process.
We'll be sure to pass your kind words on to Richard, Alan, and the rest of the team. Richard will be delighted to know his calm, professional approach made the process easier, and Alan will really appreciate your praise for his thorough and knowledgeable handover.
Thank you once again for choosing us and for your 5-star recommendation.
James, sales excellence
James, the sales guy went over and beyond giving help, advice and did what he said he would, not always done these days.
26. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your wonderful feedback.
We're delighted to hear that James went above and beyond to help you and delivered on everything he promised. Providing honest advice and exceptional customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
We'll be sure to pass your kind words on to James, he will really appreciate them.
Antwort von Spinney Motorhomes & Caravans
Thank you for your great review.
We're delighted to hear you found exactly what you were looking for and that your caravan was ready when you needed it. Providing a smooth and efficient experience is what we aim for.
We appreciate your feedback and wish you many happy adventures in your new caravan. We look forward to welcoming you again in the future!
Antwort von Spinney Motorhomes & Caravans
Thank you for your lovely feedback.
We're so pleased to hear that Colin provided you with great service from start to finish. We'll be sure to pass on your kind words to him. I'm sure he'll really appreciate them.
Thank you for choosing us, and we hope you enjoy many happy adventures. We look forward to welcoming you again in the future!
Swift Conqueror 565 caravan
My wife and I purchased a Swift Conqueror 565.
The sales man (James) was very pleasent. He talked us through various things on the caravan and was very helpful and answered any questions we had.
When we came to collect the caravan, we were introduced Dave who was a nice guy and gave us a very in depth handover making sure we understood how everything worked.
He was patient and answered all our questions.
When we got the caravan home, we had to get it loaded that day as we were going away in it that afternoon.
Whilst loading the caravan we started to notice one or two things that we would have expected to have been put right.
There was only 2 screws holding the slide out rack in the cupboard under the sink and the rack wouldn't slide in and out properly due to the it coming away from the tracks.
The wooden panelling on the front of the bed was coming apart at the corner.
All the locks on the lockers and the rams at the side of the all the windows had been sprayed with WD40, but any excess hadn't been wiped and consequently all of the windows and all of the locks and locker doors have now got greasy streak marks down the side of the caravan.
We we told the caravan would be cleaned. I think that basically means wipe the worktops, hoover the mats and spray some nice air freshener, because the caravan looked nice on the surface, and smelt nice to, but as we started to put things in the drawers and cupboards we found that they hadn't been cleaned at all. There were crumbs, dirty marks and grease marks that we had to clean.
After we were loaded we did have a great weekend away. That said when we got to the place we were stopping at, I went to put the legs down but the winder that fits on the stablizer legs was missing .
Luckily I was able to borrow one to get the legs down.
I reported this to Spinney and they apologised and sent one out to my house by courier.
Generally speaking were are very happy with the caravan and with Spinney, but they just let themselves down on a couple of points. The biggest issue for me was the cleaning. When you are spending that amount of money I would expect it to have be thoroughly cleaned.
All that said, we would like to say thank you to spinney for our new caravan which we really love.
Phill and Caroline.
19. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you, Phil and Caroline, for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your new Swift Conqueror 565 and that James and Dave made your buying and handover experience such a positive one. We'll be sure to pass on your kind words to them. They will be thrilled to know their help and support were appreciated.
We're also grateful for your honest feedback regarding the preparation of your caravan. We're very sorry that the cleaning and a few finishing details weren't up to the standard you rightly expected. We completely understand your disappointment, especially when making such an important purchase, and we'll be sharing your comments with our team to help us improve our pre-delivery preparation and quality checks.
We're pleased we were able to quickly resolve the missing winding handle, and we really appreciate your understanding throughout.
David the caravan introduction …
David the caravan introduction specialist was very knowledgeable and provided a very thorough introduction to our new caravan. The only negative aspect of our whole experience with Spinney Caravans was the delivery date. We were originally told our caravan would be ready for collection in mid May, then the end of April, then late May. In the end it wasn’t ready until late June which caused some concern as we booked a holiday using the caravan only a week later, which made it difficult to equip in time. I’d would rather have been told it would be ready later than earlier as this would have given me the opportunity to choice other holiday options this year.
23. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback.
We're delighted to hear that David provided such a thorough and knowledgeable introduction to your new caravan. We'll be sure to pass on your kind words to him.
We're also sorry to hear about the delays to your collection date and understand how frustrating the changing timescales must have been, especially with a holiday already booked. We really appreciate your honest feedback regarding communication, and we'll share your comments with the team as we continue to improve the information and expectations we provide throughout the purchase process.
Thank you again for choosing Spinney.
Barry was more than helpful
Barry, our salesman was very helpful in every way he could be. He gave us all the time we needed to go through everything to do with our purchase and we did have a lot of questions as the tech in caravans has increased so much since we had our last one. All the staff involved at the branch were very friendly and helpful including Paul in the spares / sales dept.
We are very grateful to Barry for his friendly and patient support and cannot thank him enough. We wish Barry and the team well and though it is a long way from where we live, it would be nice to keep in touch by having our caravan serviced at his branch.
I do not understand why the Newcastle under Lyme branch is not listed or I would select it.
17. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Barry made your purchase such a positive experience and was able to answer all of your questions with patience and care. We'll be sure to pass on your kind words to Barry, as well as Paul and the rest of the team, they'll really appreciate your feedback.
It's especially rewarding to know that you'd consider travelling back to us for your caravan servicing. That means a great deal to the whole team.
100% True Class Company
Right from finding the right layout to negotiating on the price, service, presale valet, presale repair of any niggles and full 1 hour handover and instructional tour. These guys were great. Just picked up my used caravan, fiddled with everything and it all just works perfectly!! What a class company employing, happy, knowledgeable staff. Big shout out to Gary for the 1 hour instructional tour and the service team for jumping all over the few niggles I had. Perfect guys, thank you!!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience from start to finish. Providing excellent service every step of the way, from helping you find the right caravan to ensuring you're confident using it, is exactly what we strive for.
We'll be sure to pass on your kind words to Gary and our service team. They'll be thrilled to know their efforts made such a difference.
Thank you for choosing us, and we wish you many happy adventures in your new caravan.
Motorhome Handover
Spinney ( John Smith and Matt Cheshire branch) did all we asked the hand over was professional and friendly,also the lady in the shop (Cheshire branch) was very helpful and friendly
15. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We're delighted to hear that John Smith and Matt at our Cheshire branch were able to help with everything you asked for and that you found the handover both professional and friendly.
It's also great to know that our colleague in the shop provided such helpful and friendly service. We'll be sure to pass your kind comments on to the team, who will be thrilled to receive your recognition.
Highly recommend spinneys caravans
Highly recommend spinneys caravans!
Barry went though everything in great detail very helpful!
I’m loving my weekends away in my new caravan!!
Thank you again!
15. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your fantastic review and recommendation! We're delighted to hear that Barry was so helpful and took the time to go through everything in great detail to ensure you felt confident with your new caravan.
It's wonderful to know you're already enjoying your weekends away and making the most of your new purchase. I'll be sure to pass your kind comments on to Barry and the team.
Thank you again for choosing Spinneys Caravans. We wish you many happy adventures ahead!
Antwort von Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We're so pleased to hear that you found our team friendly and professional. Providing excellent customer service and going the extra mile for our customers is something we take great pride in, so it's wonderful to know this was reflected in your experience.
We really appreciate your support and look forward to helping you again in the future.
After paying a deposit for a £34k…
After paying a deposit for a £34k coachman excel 855.
I was told it would be two weeks before I could take it home, as full checks and service would be provided, a full deep clean of carpets, repairs to badly scratches sink and repairs on the air conditioning unit.
Two weeks later after full payment made, the carpets had not been moved, the sink remains the same and the air conditioning unit was still not working even though I called them 4 times to make sure it was being replaced…
I drove 175 miles only to find the same problems and was told take it or leave it!
I took it and am now dealing with the aircon Truma Buisnes direct…
I will
Not use Spinney again, they are arrogant, don’t answer the phone, and make customers feel stupid… (why would I do that again?) I won’t use them again.
16. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience.
We would, however, like to clarify a few points regarding the issues raised. Prior to collection, you requested that a number of items be addressed. Regarding the stainless-steel sink, our sales representative advised that the scratches were cosmetic and that there was unfortunately nothing we could do to repair them. We apologise if there was any misunderstanding regarding this.
The air conditioning unit was also highlighted and was included on the workshop job card as part of the vehicle's pre-delivery inspection. Following inspection, the workshop reported that the unit was operating correctly. When you later advised that you were still experiencing issues, we immediately contacted Truma directly and arranged for an engineer to attend under the manufacturer's warranty. We subsequently followed up with you to ensure that Truma had been in contact, which they had.
In addition, we spoke with you on several occasions following collection to assist with operational queries and user-related issues, taking the time to talk through these and provide guidance where needed.
At the point of collection, we discussed the air conditioning concern with you and offered the option of not proceeding with the purchase until the matter was resolved, or alternatively arranging for Truma to attend under warranty. You chose to proceed with the purchase and have Truma investigate the issue.
We also provided the service schedule upon request at collection.
We fully appreciate that you were frustrated on the day of collection, and we are sorry that your experience did not meet your expectations. However, following our conversations after collection, we were under the impression that the concerns had been addressed and that the arrangements made with Truma were acceptable.
Customer satisfaction is extremely important to us, and while we regret that you have been left with a negative impression, we believe we have acted promptly and appropriately in supporting you and arranging a manufacturer-backed resolution for the air conditioning issue.
If you have any further concerns, please do not hesitate to contact us.
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