Purchased new front door from Stratton doors and windows in Diss, a traditional family business with an extensive showroom where you can see the physical product. Very professional service from star... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The Solidor Technical staff provide mis leading information. They advised me to use a PTFE spray which I didn't need too. They knew full well that 3 in 1 oil could have been used. Don't trust... Mehr ansehen
From the ordering of the product to the installation of the door , everything went very smooth. The installation team from L and W windows , Luke and Wibbs , were excellent with the installation. A... Mehr ansehen
Unternehmen hat geantwortet
Solidor are a Wonderful Company. The doors are a very good quality, beautiful. The Team at Solidor have been wonderful providing and fitting our replacement door. Customer Service excellent. Frie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Kontaktinformationen
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Vereinigtes Königreich
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Hervorragend
1114 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
New Front & back Door.
Doors are excellent quality and the installer; Levick & Jenkin are exceptional. Very professional & very tidy. Would highly recommend.
16. Juli 2025
Antwort von Solidor®
Hi Mr McBurney,
We are delighted to hear that you are pleased with the quality of your new front and back doors. We're especially pleased to hear that Levick & Jenkin provided an installation service that met your expectations for professionalism and cleanliness. Your recommendation is sincerely appreciated and will be shared with the team.
Many Thanks Kaye@Solidor
The Installation was done on time and…
The Installation was done on time and in full, It was a very tidy and professional job.
15. Juli 2025
Antwort von Solidor®
Hi Hans
Thank you so much for your kind words! We're really pleased to hear that the installation was completed on time and to a high standard — it’s great to know everything went smoothly. Gemma @Solidor
Avoid at all costs
We have had 2 Solidor, wood composite doors fitted and both have warped. They agreed to replace one after a significant battle via our fitters however the other we are still in dispute. Please void
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi
Thank you for taking the time to share your experience, and we're really sorry to hear about the issues you've had with your Solidor doors. We completely understand how frustrating this must be, especially when you've already been through a lengthy process for one of the replacements.
We’d really like to look into this further and see how we can help resolve the outstanding issue. If you could kindly email us at support@solidor.co.uk quoting reference SSTP356, along with your contact details and any relevant order information, we’ll make sure it’s picked up by the right team as soon as possible.
Thanks again for bringing this to our attention. Gemma @Solidor
quick clean and tidy
7. Juli 2025
Antwort von Solidor®
Hi Joyce,
Thank you so much for your kind words! We're really glad to hear you found the service quick, clean, and tidy. If you need anything in the future feel free to reach out. Gemma @Solidor
Paul was great and very knowledgeable
Paul was great and very knowledgeable. Helped me sort the lock out on door and advised me on how it should be used. Excellent. 10/10
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Sam
Thanks so much for the fantastic review! We're so pleased to hear that Paul was able to help and that his knowledge made a real difference. We’ll be sure to pass on your kind words—he’ll be chuffed with that 10/10!
Thanks again for your support, Gemma @Solidor
Cracking fella
Cracking fella, really helpful, fixed the issue no dramas, happy with the service.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi
We're really glad to hear everything was sorted smoothly and that you were happy with the service.
We’ll be sure to pass your kind words on to the team.
Thanks again for your support, Gemma @Solidor
Solidor lock was jamming and we…
The Solidor lock was jamming and we were unable to unlock the door. I contacted Solidor regarding this, Rhea was extremely helpful. She asked me to email her with my details and some photos. Within a couple of days she called me back and had arranged for a member of the service team (Ash) to come out and fix it for us. Ash rang me to let me know he was 45 minutes away. Ash was able to determine the fault immediately and replaced the faulty locking mechanism and offered us advice on what product to use to keep the moving parts lubricated in the future.
Both Rhea and Ash were very professional and a pleasure to deal with. The problem was solved quickly and efficiently. Thank you very much
3. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Joanne
We’re really pleased to hear that Rhea and Ash were able to support you so quickly and professionally. It’s great to know the issue was resolved efficiently and that you were given helpful advice for the future too.
We’ll be sure to pass on your kind words to both Rhea and Ash—they’ll be thrilled to know they made a positive difference.
Thanks again for your feedback—it truly means a lot to us!
Gemma @Solidor
Antwort von Solidor®
Hi Bev,
Thank you for your lovely review. We're so pleased to hear that you're happy with your new door and that it looks just as great as the photo. We’re glad it turned out just right.
If you ever need anything else or have any questions, we’re always here to help.
Best wishes,
Kaye@Solidor
Just had a engineer down as my door…
Just had a engineer down as my door wasn’t locking, his name was Paul he was very friendly polite and knowledgeable, he sorted my door out and went above and beyond he’s a credit to the company thankyou again what a lovely gentleman
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Leann,
Thank you so much for your lovely review. We're thrilled to hear that Paul was able to help with your door issue and that he made such a positive impression. It’s always nice to hear when one of our team members goes above and beyond. Paul truly is a credit to the company, and we will make sure your kind words are passed on to him.
Thanks again for taking the time to share your experience. If you need anything else, we’re always here to help.
Regards
Kaye@Solidor
A front door for a flat
I’ve written & sent a review already & am afraid I’ve now lost the details of who I dealt with. But I can say that I was greatly impressed with everybody I dealt with, from my initial meeting with the representative in my local store who was so knowledgeable & spent time explaining what would be the best front door for my flat, to the Technical Surveyor & then the fitters. They were so professional in their work & attitude & spent a lot of time explaining how the keys/locks worked. Would highly recommend the company.
18. Juni 2025
Antwort von Solidor®
Hi Rebecca,
Thank you so much for your kind words and for taking the time to leave a review, even without all the details, your feedback means a lot to us.
We’re pleased to hear that your experience from start to finish was positive, from your initial consultation in-store to the technical survey and final installation.
Thank you for recommending us so highly
Best Wishes
Kaye@Solidor
Steer clear of this half arsed outfit
Awful company to deal with, are not willing to rectify a drafty mis-aligned door because the have farmed out all of their installations to authorised companies.
Gemma who cut and pastes a reply to make it seem like they care, if she is even a real person.
Wish we had chosen Rockdoor as we chose them in our last house…. Steer clear of this company
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Thank you for your message, and I’m really sorry to hear that you feel we haven’t been helpful in resolving your concerns.
As a manufacturer supplying exclusively to the trade, we’re always here to support with any manufacturing-related issues. Our warranties are held with our trade customers, who are welcome to contact us at any time for assistance with product queries or concerns.
Our Solidor Support team has been in touch with you following each of your Trustpilot updates, providing guidance on the next steps to help resolve the matter. After reviewing the details and images you’ve shared, the evidence points towards installation as the main cause of the issues you’re experiencing. As such, this would need to be addressed by the company you purchased from and hold a contract with.
While I completely understand your belief that this may be a manufacturing fault, the signs strongly suggest otherwise. That said, we’re more than happy to help facilitate a resolution. If your installer can contact us directly, we’d be glad to support a joint site visit to review the issues together.
Warm regards, Gemma @Solidor
I absolutely love my new Solidor door
I absolutely love my new Solidor door. Not only is it beautifully made but is also solid and secure. Couldn't have made a better choice.
24. Juni 2025
Antwort von Solidor®
Hi,
We’re absolutely delighted to hear how much you love your new Solidor door. Knowing that you feel it’s not only beautifully made but also solid and secure is exactly what we aim for.
It’s fantastic to hear you’re confident in your choice – we’re so pleased to have been part of it! Thank you again for your kind words and support.
Warmest regards, Gemma @Solidor
Door
The guy that turned up from summerville glas and windows was very informative, work was quick and tidy and it looks very smart. Would not hesitate to recommend them
24. Juni 2025
Antwort von Solidor®
Thank you so much for your kind words!
We're thrilled to hear you're happy with your new door and the service you received.
Your feedback means a lot to us, and we’re so pleased Summerville team made a great impression. We’ll be sure to pass your lovely comments on to the installer – they’ll be delighted to know their efforts were appreciated.
Thanks again for recommending – it truly makes a difference! Gemma@Solidor
Great service
The service team engineer Ashley was prompt and enthusiastic. He was helpful, polite and fitted the replacement glass parts quickly and thoroughly. He also inspected the door and made some adjustments which I was happy with. I’m very pleased with the service thanks.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Hazel
Thank you so much for your kind words and for taking the time to leave such a lovely review! We're thrilled to hear that Ashley provided prompt, enthusiastic, and thorough service. It's great to know he made a positive impression and went the extra mile with the door adjustments too.
We'll be sure to pass your feedback on to him—it'll make his day! If you ever need anything else, we're always here to help.
Gemma @Solidor
Good service from local company (…
Good service from local company ( Forest Edge Home Improvements)
Very polite, professional and tidy fitters.
Very happy with the door design
Only criticism is the glazing has 2 scratches so am awaiting a new piece of glass - hence losing a ⭐️
17. Juni 2025
Antwort von Solidor®
Hi Louise
Thank you so much for your kind words and for taking the time to leave a review!
We’re really pleased to hear that you’re happy with the door design and that the fitters made a great impression — we’ll be sure to pass on your lovely feedback to them.
We’re truly sorry about the scratches on the glazing and any inconvenience this has caused. Please rest assured that once notified, we will work with the supplier on replacing the glass as quickly as possible.
Thanks again for choosing us and for supporting a local business like Forest Edge Home Improvements — we really value your feedback and hope to earn that extra star back soon!
Gemma @Solidor
Everything seems to be OK
Everything seems to be OK, but only had it fitted a week ago. How can I tell how it lasts?
It fills good quality and has nice operation of handle and locking mechanism. Pleased at moment.
Perhaps contact me in 1 or 2 years time to see!!
6. Juni 2025
Antwort von Solidor®
Hi Peter
Thanks a lot for the review! We're really happy to hear you're liking the feel and quality so far—and that the handle and lock are working nicely for you.
Totally get that it’s only been a week—hopefully it keeps impressing you over time! We’d love to check in down the line and hear how it’s holding up. Maybe we’ll drop you a message in a year or two, just like you suggested 😊
In the meantime, if anything comes up or you have any questions, just give us a shout! Gemma @Solidor
Superior front door
Door fitted today, looks fab and very secure even the keys are heavy. Defo recommend
13. Juni 2025
Antwort von Solidor®
Hi Sharon
Thanks so much for the lovely review! We’re really glad to hear the door looks fab and gives you that solid, secure feel—those heavy keys definitely add to the reassurance! 😊
Even though we didn’t fit it ourselves, it’s great to know everything went smoothly. Thanks again for the recommendation—it means a lot! Gemma @Solidor
Kevin was really good
Kevin was really good. He was on time, polite, informative and very efficient.
We would definitely recommend him to fit your Solidor door.
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Thank you so much for your kind words! We're thrilled to hear that Kevin made such a great impression — being on time, polite, informative, and efficient is exactly what we aim for. We're lucky to have him on our team!
We really appreciate your recommendation and are so pleased you're happy with your new Solidor door. Gemma @Solidor
Very professional company
The door fitter has done a brilliant job I am very pleased. Such a professional company and easy to deal with. Kept me up to date with procedures and fitting date. I would definitely recommend them.
9. Juni 2025
Antwort von Solidor®
Hi Sandra
Thank you so much for your wonderful review!
We're truly grateful you took the time to share your experience. It's fantastic to hear that you're pleased with the product and the fitting service. We’re especially glad the door met your expectations and that everything went smoothly from start to finish.
Your kind words mean a lot to us, thank you again for your support!
Warm regards, Gemma @Solidor
very helpful service replacing my door…
very helpful service replacing my door and now i have a beautiful door which now works perfectly
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi
Thank you so much for your kind words! 😊 We're absolutely delighted to hear that you're happy with your new door and that everything is working perfectly now. It was a pleasure helping you, and we're so glad we could provide a service that made a difference. Gemma @Solidor
If you ever need anything in the future, you know where to find us. Enjoy your beautiful new door!
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