Rose Irea was fantastic, super helpful and friendly. Please give her a raise for making this a pleasant experience.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Got a unit as a Christmas gift in 2024. It broke at the beginning of this year. I had the 3 yesr warrenty. I filled out repair/replace the form for my snow shovel that stopped working completely despi... Mehr ansehen
Unternehmen hat geantwortet
I requested a part list of the sunjoe power washer and the only thing I received was the outer parts such as hose and accessories. I wanted parts that for the motor where the leak is located. I was to... Mehr ansehen
Unternehmen hat geantwortet
I called for a warranty replacement and I waited for a new unit for two weeks and had to call back to find out that I needed to send my unit back first in the original shipping container. Well I had t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Kontaktinformationen
221 River Sreet , 07030, Hoboken, Vereinigte Staaten
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3,2
Akzeptabel
1855 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Experienced problem with electric…
Experienced problem with electric shovel malfunction. Issue dealt with immediately and a satisfactory resolution.
23. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention and for taking the time to share your experience. We sincerely apologize for the malfunction you encountered with the electric shovel. Equipment reliability is extremely important to us, and we understand how disruptive such an issue can be to your operations.
We appreciate your patience while our team addressed the concern. We are pleased that the issue was handled promptly and that a satisfactory resolution was provided. Situations like this are taken seriously, and we continuously review and refine our processes to ensure both product performance and responsive service meet the highest standards.
Your feedback is valuable in helping us improve our products and support systems. Should you have any additional questions, require further assistance, or experience any other concerns in the future, please do not hesitate to contact us. We remain committed to providing dependable equipment and exceptional customer service.
Products have deteriorated
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the years..probably would not purchase from them going forward. Hopefully there are drastic improvements made and I can update this review but seems unlikely.
22. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we strive to provide.
Upon reviewing your case, we see that one of our team members requested a proof of purchase for your unit so that we could explore alternative solutions. We kindly ask that you reach out to us again with your invoice, and our team will be ready to assist you promptly.
We truly value your feedback, as it helps us identify areas for improvement in both our products and customer service processes. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to better serve our customers.
I purchased a snow joe snowblower about…
I purchased a snow joe snowblower about 3-4 years ago. I live in cape cod MA. It hasn’t had a particularly snowing time during this time period, thus, I haven’t had to use it. Now with heavy snow this winter I go to use it and the battery needs replacement so I do that (120 on eBay) since the unit is discontinued and now the snowblower moves forward and back but the auger doesn’t engage….. I called the company and they said “ it is past warranty of 2 years” the company I bought it from (on sale) says they don’t service it and they can’t give me a receipt for any purchases before 2024. The manufacturer ( snow Joe) days Auburchon is no longer a certified seller of the snow blower and they would only “possibly” give me a credit if I have the receipt. Additionally can’t find any repair service in Cape Cod for this battery operated machine so apparently out of luck….. I would have given a zero rating if there was one….. no support from the seller or manufacturer 🥶🥶🥶
22. Februar 2026
Antwort von Shop Joe
Hello Michael,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.
We have reviewed your case, and one of our team members previously offered assistance and requested a copy of the invoice for your snow blower so that we can explore possible options. Once you are able to provide the requested documentation, please contact us, and our team will be more than happy to review your case and discuss potential options.
We truly value your feedback, as it helps us identify areas for improvement in both our products and customer support. Once again, we apologize for the inconvenience you have experienced and appreciate your patience and understanding as we work to better serve our customers.
The thrower worked well in my initial…
The thrower worked well in my initial use.
Strongly suggest, however, that the flow of snow can be regulated. Not unidirectional. My place do not have open wide spaces, hence, control of throw is necessary.
22. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback regarding your experience with the snow thrower. We are pleased to hear that it performed well during your initial use.
We also appreciate your thoughtful suggestion regarding the ability to regulate the flow of snow. We understand that not all spaces are wide and open, and having more control over the snow discharge could greatly enhance usability in tighter areas. Feedback like yours is invaluable, as it helps us identify areas for product improvement and informs our development of future models to better meet the needs of our customers.
We truly value your input and your support. Thank you again for providing this feedback, and please know that it will be shared with our product development team for consideration.
Snow Joe stopped working 4 weeks ago…
Snow Joe stopped working 4 weeks ago during snow storm. Spent past 4 weeks trying to get support… unit is under warranty. Filed a claim multiple plant with better business bureau and they were unable to get support
22. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
We sincerely apologize for the difficulties you have experienced with your Snow Blower unit. We understand how frustrating it must have been for your equipment to stop working during a snowstorm, and we regret the challenges you have faced in attempting to obtain support, especially while your unit is still under warranty.
Please be assured that we take this matter very seriously. We will review your case thoroughly, and one of our team members will be reaching out to you directly to discuss possible options and assist you in resolving this issue as efficiently as possible.
We greatly appreciate your patience and understanding during this process, and we are committed to working with you to ensure a satisfactory outcome. Your feedback is invaluable as it helps us identify areas for improvement in our products and customer service.
Antwort von Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you have experienced. We understand how frustrating it can be when a part is missing or unavailable, and we want to assure you that we stand behind our products. As part of our commitment, we provide a standard 2-year warranty to support our customers.
We would be happy to explore all possible options to assist you. To help us proceed, please reach out to our team with a copy of your proof of purchase. Once we receive this, our team will be ready to review your case and provide the necessary assistance to resolve the issue.
We truly value your patience and understanding, and your feedback helps us identify areas for improvement in both our products and customer service. We look forward to assisting you and ensuring the best possible outcome.
Two and a half years after purchasing…
Two and a half years after purchasing 24v snow Joe snow blower motor died, out of warranty no repair or replacement available. I understand a new one is $400. Plus I don’t think so very disappointed.
22. Februar 2026
Antwort von Shop Joe
Hello Roy,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you have experienced with your Snow Joe Snow Blower.
We understand how disappointing it can be when a key component, such as the motor, stops working, especially after only two and a half years of use. Please know that this is not the level of quality or service we aim to provide.
We greatly value your feedback, as it helps us identify areas for improvement in both product design and overall customer service. Your comments regarding durability and support will be shared with our team for consideration in future product enhancements and service processes.
Once again, we apologize for the inconvenience and frustration this situation has caused, and we truly appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team. We are committed to supporting our customers and ensuring the best possible experience.
I have owned the ION18SB snow blower…
I have owned the ION18SB snow blower for five years. The unit stopped working. I was informed, no service options were available to me. Very disappointed.
22. Februar 2026
Antwort von Shop Joe
Hello Timothy,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you have experienced with your ION18SB Snow Blower.
We understand how frustrating it can be when a unit stops working, and we regret that our service options were not able to meet your needs in this instance. This is not the level of service we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. Your comments will be shared with our team to guide future improvements and ensure a better experience for all of our customers.
Once again, we apologize for the inconvenience and disappointment this situation has caused, and we sincerely appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team.
Could not help me with a part that I…
Could not help me with a part that I need for my snow Joe
22. Februar 2026
Antwort von Shop Joe
Hello Mary,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you experienced in obtaining the part you needed for your Snow Blower. This is not the level of service we aim to provide.
We truly value your input, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your feedback will be shared with our team to guide future improvements and ensure a better experience for all of our customers.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team.
Can't Replacement Parts
I own a plug in snow blower. It works well but the blades on the plastic auger are getting chewed up. Ihave contacted customer service and they tell me you no longer make the 18" auger I wish to replace. If I can't replace the auger it will soon be useless. That makes it a throw away item. I will not do business with a company that makes a three year old item obsolete. Where is your environmental consciousness?
You have lost a customer. Maybe you don't care.
22. Februar 2026
Antwort von Shop Joe
Hello Janet,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the unavailability of replacement parts for your Snow Blower. This is not the level of service or support we aim to provide, and we deeply regret that your experience has left you feeling disappointed.
We take product longevity and customer satisfaction seriously. Your feedback highlights an important area for improvement in both parts availability and product support. We are committed to reviewing our practices to ensure that we can better support customers who wish to maintain and extend the life of their Shop Joe products. We also understand and respect your concern regarding environmental responsibility, and your input will be shared with our team.
While we understand that this situation has affected your confidence in our brand, we sincerely appreciate your honesty, as it helps us identify meaningful opportunities for improvement. If there is any alternative solution or assistance we can provide in the meantime, please do not hesitate to contact our customer service team.
Once again, we apologize for the inconvenience and thank you for your patience and understanding. We value your feedback and hope to have the opportunity to serve you better in the future.
Great customer service
Your customer service agent was experienced and resolved my issue quickly
22. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for sharing your positive experience with our customer service team. We are delighted to hear that our agent was able to assist you efficiently and resolve your issue.
Providing knowledgeable and timely support is very important to us, and your feedback reinforces our commitment to delivering excellent service. We truly appreciate you taking the time to let us know, and we look forward to serving you again in the future.
No replacement parts
No replacement parts for Snow Joe.
My post below is unclear as to the rationale from Snow Joe: Snow Joe SJ627E cannot find a replacement auger pulley at a reasonable price.
21. Februar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced, as this is not the level of service we aim to provide.
To further explore possible options for your concern, we kindly ask that you provide the date code of your unit. If the date code is unavailable, you may also provide a proof of purchase so that we can verify the warranty status and determine the best way to assist you.
We truly value your feedback, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your comments will be shared with our team to guide future improvements.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to reach out to us at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Awful experience
Awful experience. The item I received was previously opened and tampered with. When I tried to assemble, the pieces did not fit. They guarantee a full refund which is not the truth. I emailed customer service to no avail and then called only to be kept on the phone for 45 minutes only to find out i would not receive a full refund. The customer has to pay for mailing label at $14.00 and shipping at $23.98. Awful business practice and horrendous customer experience.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention.
We sincerely apologize for the experience you’ve had. Receiving an item that appears to have been previously opened and having difficulty with assembly is certainly not the level of service we aim to provide. We understand how frustrating it must have been to deal with extended wait times on the phone and unexpected return fees.
Please know that we will further investigate this matter to determine what went wrong. We also truly value your feedback, as it helps us identify areas for improvement in product handling, customer service, and overall processes. Your comments will be shared with our team for review and consideration in future improvements.
Once again, we sincerely apologize for the inconvenience. If there is anything else we can assist you with, please feel free to reach out to our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
This is a great company
This is a great company. They stand behind their product. This was my third pressure washer. I always have 2 at a time.
I had issues with one and they were on it. Always answered my emails and sent me a new unit. Couldn’t be happier with the product and the people behind it.
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Hello David,
Thank you for taking the time to share your experience with Shop Joe. We are delighted to hear that our products have met your expectations and that our team was able to promptly address the issue you encountered with your pressure washer.
We take great pride in standing behind our products and providing responsive customer support, and it’s rewarding to know that our efforts contributed to your satisfaction. Your loyalty as a repeat customer is truly appreciated, and your feedback reinforces our commitment to quality, reliability, and service.
Thank you again for your trust in Shop Joe—we look forward to continuing to serve you in the future.
Snoe Joe SJ636E cannot find replacement…
Snoe Joe SJ636E cannot find replacement parts
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Dear Valued Customer,
Thank you for reaching out regarding replacement parts for your Snow Joe Snow Blower. We understand how important it is to keep your equipment running properly, and we apologize for any difficulty you’ve experienced in locating the part you need.
Please reach out to us directly, and we will do our best to check on the specific part you are looking for and assist you further. Our team is available at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST, and we will be happy to help.
We appreciate your patience and look forward to assisting you.
Shovelution blade brakes and customer service is poor
Snow Joe makes a very good show shovel, the Shovelution. However, with two purchases I've had exactly the same problem, the blade cracked at the base of the handle. Same place, twice. I am not shoveling heavy snow or practicing for an Olympic sport. If the breaks aren't bad enough, customer service has not been good. If one can get to an actual rep, the process is slow and consumes far too much time to get a resolution. Look for better alternatives.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate you recognizing the design of the Shovelution and for giving it more than one opportunity.
We are very sorry to hear that you experienced the same issue with the blade cracking at the base of the handle on two separate purchases. We understand how frustrating that must be—especially when the shovel was not being used under extreme conditions. Product durability is extremely important to us, and this is not the experience we want for our customers.
We are also concerned to hear about your experience with our customer service process. Providing timely, efficient, and helpful support is a priority for us, and we regret that your interaction felt slow and time-consuming. Your comments regarding both the product performance and service experience are taken seriously and will be shared with our team for review and improvement.
Customer feedback like yours helps us identify areas where we can strengthen product quality and streamline our support process. We sincerely apologize for the inconvenience and frustration this situation has caused.
If there is anything further we may assist you with, please feel free to reach us at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will be glad to assist.
Thank you again for your honest feedback.
Your representative was polite and…
Your representative was polite and personable. Took care of my issue. Very satisfied.
25. Januar 2026
Antwort von Shop Joe
Hello Ossie,
Thank you for sharing your positive experience with Shop Joe. We’re delighted to hear that our representative was polite, personable, and able to take care of your issue efficiently. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to let us know how we did.
We value your feedback and look forward to assisting you again in the future.
Need to improve instruction booklet…
Need to improve instruction booklet about putting handle together
26. Januar 2026
Antwort von Shop Joe
Hello Leslie,
Thank you for sharing your feedback with us.
We appreciate your input regarding the instruction booklet for your Snow Shovel and understand how clearer guidance for assembling the handle would improve the user experience. At Shop Joe, we continually review our product materials to ensure they are easy to follow and provide all necessary information for safe and efficient use.
Your comments will be shared with our team as we work on improving our instruction manuals for future products. We truly value your feedback, as it helps us enhance both product quality and customer experience.
Thank you again for taking the time to share your experience. If there is anything else that we could assist you with, please feel free to reach out.
Checkout indicated product available
Checkout indicated product available. Charged credit card. Received confirmation and indication that product was being shipped including expected delivery date. Said it would be delivered in 4 days. Confirmed credit card was charged. Did not receive on delivery date or days following nor any communication from Sno Joe.When we called they told us they were out of stock. If I haven’t called I could still be waiting for it to be shipped. We were faced with a serious snow storm. We should have been told it was out of stock when we ordered it. Safe to say I will not be buying any more products from your company.
26. Januar 2026
Antwort von Shop Joe
Hello William,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience you experienced with your recent order. This is not the level of service that we aim to provide, and we completely understand your frustration regarding the lack of communication and the stock issue, especially given the urgency of the snowstorm situation.
Upon reviewing your order, our team processed a refund on January 25. We truly value your feedback, as it helps us identify areas for improvement in our overall customer service, and your comments will be shared with our team to prevent similar situations in the future.
Once again, we apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything else that we could assist you with, please feel free to reach out.
Thank you for bringing this matter to our attention.
Questionable Quality.
After using the SnowJoe only three times, the motor failed. I was very disappointed with your product.
Breaking News: I just received a reply from Snow Joe. I'm sure it can be seen below. It's just 'boiler plate' language that appears in nearly every critical review of a negative nature. I don't find it helpful at all.
25. Januar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had with your Snow Blower. This is not the level of quality or service that we aim to provide, and we understand how disappointing it must have been for the motor to fail after only a few uses.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. Your comments will be shared with our team to help us ensure we provide better experiences for our customers in the future.
Once again, we sincerely apologize and greatly appreciate your patience and understanding. If there is anything else that we could assist you with, please feel free to reach out to us.
Thank you for taking the time to share your experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.