Simmer Eats Bewertungen 

Please do yourself a favour and stay away from this business. Absolutely terrible reliability. Over a 3 week period I ordered 30 meals and only had 7 delivered correctly. Even the meals that are delivered arrive without use by dates and often packed so poorly they have leaked over all the other containers. Don't get suckered in by their marketing, it's an absolute shambles of a service. You would get better consistency from a tombola machine.

The food from Simmer is excellent. I have enjoyed all the meals and they are perfect for a busy lifestyle. I take mine to work and can pop in microwave for 3 minutes and it’s all good to go. It’s an easy order process and delivery is prompt and reliable. Customer service is excellent when you have any queries I have dealt with Lilly who has been fantastic. I have tried other meal services but this is by far the best on the market and has lots of extras as well if you need to order breakfast etc.

Simmer is organised and efficient and the logistics work well - meals are delivered well packed and regularly and the quality is good. My main issue is with the variety of meals - around 80% OF MEALS ARE CHICKEN BASED! I'm curious why you don't use more beef, pork, lamb, fish, cheese, eggs as protein providers?
A second observation is a relative homogeneity/dryness of each dish and absence of sauce. I only once received a separate sauce pot to added to the food - without this any liquid tends to be absorbed into the body of the meal.
Finally, there are many different titles of chicken meals but they don't all taste that different - it's like a larger quantity of distinguishing spices/flavouring/ texture is needed to give each dish it's individuality. The actual pieces of chicken often look and taste the same in different chicken meals.

I decided after my first delivery that Simmer wasn’t for me. I wasn’t particularly impressed with the food, but what has annoyed me far more is the way the subscription and cancellation process works.

The emails are very busy and full of different coloured boxes, pictures and information. I received an email before the next order saying that the week’s menu was available and encouraging me to choose my meals, but it wasn’t made clear and prominent that another payment was about to be taken. The information about the Tuesday deadline was buried much further down amongst everything else, and the email mainly explained that if I didn’t choose my meals, their chefs would choose them for me. There was no prominent warning along the lines of, “We will take £X from you on Tuesday unless you skip or cancel.”

Cancelling was unnecessarily difficult too. There was no obvious way to cancel from my account, so I had to search through the FAQs and find a cancellation link within a long section of text. Even after finding it, I then had to click through page after page before I was finally able to cancel. Signing up and continuing the subscription is incredibly easy and requires no action at all, yet actually leaving takes far more effort. I found the whole thing frustrating and off-putting.

I cancelled on Wednesday afternoon, not realising that a payment had already been taken, and I received confirmation that my subscription had been cancelled. Despite that, another delivery arrived today.

I contacted Simmer about the unwanted delivery and explained that I had already cancelled. Their automated response then sent me a lengthy generic email telling me that I needed to take action to cancel my subscription — even though I’d already cancelled it several days earlier and had their email confirming this. I replied to correct one detail in my original message and received the exact same generic cancellation email again.

I’ve also continued receiving emails after unsubscribing from their emails.

I’m currently waiting for an actual response from customer service about the payment and unwanted delivery, so I’ll update this review when I hear from them. Whatever the outcome, though, I think Simmer needs to make recurring payments much more obvious and make cancelling a subscription considerably easier.

Great service and best decision I ever made

Even though I cancelled my subscription. They are saying it arrived to late. No it didn't and now ive a another ordering being delivered that I not only do not want , but no were to store it !! Never again will i buy from them ir recommend them !!

When I opened the box, I immediately noticed a major issue—there was no ice. This absence raised a major red flag regarding the quality and safety of the meals inside. As I began removing the meals from the packaging, I was dismayed to find food particles scattered across the containers, along with mess inside the box itself.
Since this was our first order from Simmer, our disappointment grew. We examined the meals closely and decided not to eat the two with broken seals, which was particularly concerning. Additionally, we opted not to eat the other four meals either, since they contained chicken, and we couldn't determine how long they had been sitting unrefrigerated before delivery.
We chose Simmer specifically because of their emphasis on ethical practices and quality, so this experience was especially disheartening. To manage our orders going forward, I tried to unsubscribe from the service. Unfortunately, the only method I could find was to skip weeks, which was frustrating.

I have been using Simmers for approximately two weeks now, and I am extremely satisfied with the overall service and experience from a full-service QCD perspective — Quality, Cost, and Delivery.

I have primarily been ordering the Large meals and have found them to be both very satisfying in terms of taste and highly suitable for meeting my macro and nutritional requirements.

I have also tried several of the main competitors, and in my experience, Simmers is far superior across the overall offering.

A huge well done and thank you to the entire Simmers team — from senior management right through to everyone involved at the end of the supply chain and logistics operation. Delivering this level of quality and consistency requires a great deal of effort across the entire organisation, and it certainly shows.

Keep up the excellent work!

Some of the meals are good, nice flavours. However the deliveries left something to be desired, I’ve had multiple meals where the seal was broken on delivery. So it leaked into the box and I couldn’t trust that the one that didn’t leak was safe to consume. They did not refund me but rather said they would add free meals to the next order. Which they haven’t so that was a rip off. I also find that the boxes are not that cold when they arrive so made me worry about the safety of the food I was consuming. Also, having used other meal delivery services, Simmer is appalling when it comes to communication about upcoming deliveries and picking your meals. Emails about this are non existent to unless you set a reminder you will end up forgetting and being sent the worst meals of the bunch. Also cancellation is such a faff and I wouldn’t ever use them again.

The delivery I received was nothing that I chose! all the and I didn't like most of what they sent!! I have tried to contact them on numerous occasions with no response!! very disappointed! and would never recommend I have not done a post for my followers as yet but will definitely be advising not to order from here.

great tasty meals

I placed an order with Simmer Eats, but the package was delivered to the wrong house because they printed the incorrect label. When I finally retrieved it, over 80% of the meals sent were completely wrong, and 5 contained cheese—an ingredient I am explicitly allergic to.

I sent 3 separate emails detailing these severe issues and warned them I would initiate a bank chargeback, but I have received zero response for over a month.

Delivering unordered allergen risks to the wrong address and ignoring customer complaints is unacceptable. Avoid this company.

Tasty, balanced , well prepared. High in protein, low in calories.

It seems impossible to cancel the subscription. I've clicked through every link on the website and yet nowhere does it allow you to cancel tha plan. You can amend the amount of food you get, but cancelling is not to be found.

I had my first order delivered last week, which was fine. We ordered 6 vegan meals and 4 chicken meals as I am vegan but my partner isn't. We noticed another payment was taken of about £52 but we hadn't selected in time. I emailed to ensure at least half of the meals selected would be vegan. They responded saying they were sending us 10 meat meals as we hadn't selected in time. I don't mind them automatically selecting the meals but they are supposed to select based on dietary preference and previous orders. I couldn't get anywhere with their customer services. I felt like I was talking to an AI agent as the response was strange 'don't worry you can select for next week'... Completely missing the point that they have selected us 10 meat meals but we won't be able to use half of them. Trying to cancel was frustrating because of all of the 'are you sure you want to leave' steps..forcing you to select 'i'm not sure' even though I am sure I want to leave at this point. I'm very frustrated that we have 10 meat meals arriving this morning that we have paid £52 for (could not cancel the order) and I still have cook this week.

Great meal options, delivery on time, great ingredients, every meal I have had has been so flavoursome and very very enjoyable " absolutely delicious" First class, only thing I struggled with a little at first was website, but hopfully I can navigate better going forward.

Food quality has dropped since I first signed up. I've had so many delivery issues. I'm cancelling today to try something else. Started out great though

I ordered 18 meals in my first week and only 8 arrived. Of those 8, only 3 of them met my gluten free dietary requirements, which are included on my profile. I have submitted three separate complaints and a trustpilot review, all of which have been disregarded by your customer service team. Promising 18 meals and only delivering 8 is a breach of the consumer rights act 2015 and I would still like this to be resolved. I have now cancelled my account but am happy to provide the email address associated with my former account so that this can be resolved. This company's customer service is deplorable and I would not recommend entering a subscription with simmer eats.

I had my first delivery last week. DPD left the box at the wrong door so it was sitting out for some time. There was no ice on the top of the box, not sure if it had slipped down or this is by design. It meant the meals weren’t properly chilled. Two of the meals were damaged, because the card container flexes, it breaks the seal at the corner, it’s difficult because you’re doing the right thing by using recyclable card, well done for that. I reported it and the support was good. One small thing, I usually cook the means in the microwave so I stir half way through instead of just 3 mins. When you choose meals on the web site it doesn’t give an indication of done, so I thought is there a button that says submit. I was surprised at how good the food was, I enjoyed every meal, the spice bag was particularly good, the level of spice throughout the meals was spot on. I find the size is about right, and find my health has improved whilst eating them, they help me become more healthy.

Ordered August 10th and still not delivered as of 28th.

Only communication has been am eMail asking 'how are we doing'.....