Fantastic company with excellent products. ShedsFirst provided great service from start to finish. The shed arrived on time and was easy to assemble. Highly recommend
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy process for ordering to delivery. All questions prior to ordering were answered by Hannah. Was a little unsure due to some reviews but all went very smoothly . Phone call prior giving me a delive... Mehr ansehen
Unternehmen hat geantwortet
Shed ordered more than 2 weeks ago - received order number. Money was immediately taken from my account into theirs. No receipt of further contact received. No answer to phone calls and no respo... Mehr ansehen
Unternehmen hat geantwortet
Was very worried after reading so many bad reviews. We wanted a garden bar and every site said out of stock apart from sheds first. We ordered and was told July 1st for delivery. On Monday received a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Unit 14, MK44 3SN, Cardington, Vereinigtes Königreich
- 0845 834 0926
- help@shedsfirst.co.uk
- www.shedsfirst.co.uk
3,6
Akzeptabel
705 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Non existent shed. Still awaiting a call from them to say…
Still awaiting a call from them to say why the shed was not delivered on scheduled date despite repeated assurances it would come on 20-2-21. We have had to cancel the builder and put other plans on hold. Promises that they will ring yesterday and today with a new date have not materialised. Do they actually make sheds? Why can I not ring the delivery people myself to arrange a time? Thinking of asking for a refund.
Caroline
24. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
We apologise you have had a bad experience with our company. I can see from the notes on your order that you have been in contact with one of our agents and have switched your order to a new, faster delivery product. We apologise that your original delivery date was missed however your upgrade will be with you shortly.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Thank you for your aptience during these trying times.
Kind Regards,
The Sheds First Team
Do NOT use this company
Do NOT use this company.
They never respond, they refuse to answer emails and calls. They lie about delivery dates and are appalling. I had to cancel my order. They are rude and unhelpful and their customer service is terrible.
3. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hello,
I can assure you all calls and emails are answered, and we pride ourselves on our customer service.
Please can you email us with your order details so we can look into this further - help@shedsfirst.co.uk.
Kind Regards
Adam - Head of Sales
got a 8x6 shed of this company in…
got a 8x6 shed of this company in October went out to my shed the other week for the first time and it was leaking inside soaked.
I rang them up and guy said nothing they can do as we have had storms,the shed is only 4 months old he said they would send someone round and they didn't its disgusting the way they treat there customers.
Do not use this company if you want a shed
2. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hello,
Please accept my apology for this.
Please can you email our help desk with your order details, i would love to get in touch and get this resolved for you - help@shedsfirst.co.uk.
Kind Regards
Adam - Head of Sales
Poor customer service, poor delivery, poor product
Poor customer service;
- Phone calls are only answered if you select 'sales' option on automated phone message.
- Phone calls are never returned even when promised to do so.
- Impersonal and inflexible email communication.
Poor delivery;
- Unable to provide delivery date.
- Delivery delayed on numerous occasions.
Poor product;
- Numerous panels damaged or wrong size on arrival.
2. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hello,
I'm very sorry you had issues contacting our customer service team, if our customer service staff are all on the phone a voicemail service will be prompted and our staff call back as quickly as we can.
Sadly operating an in-house delivery service with current world events is really challenging and we are doing our best to ensure all orders are sent our quickly and safely.
Please send over your order details along with some images of the damaged/faulty panels so we can look into a solution for you - help@shedsfirst.co.uk
Please accept my apology for the inconvenience caused.
Kind Regards
Adam - Head of Sales
Very happy
Very happy, ordered an 8x8 ps shed, arrived when they said it would, easy to install it, reasonable price, happy days
2. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
Thank you for your review! We are happy to hear that you are satisfied with your shed. I will pass your comments to the teams that dealt with your order and we look forward to your shed serving you well for many years to come.
Thank you for your patience during these trying times.
Kind Regards,
The Sheds First Team
Addition to previous...
I had previously written a review and a reply was posted on google...not all of us understand buttons and points on a website...anyway just to say my unwanted shed has been collected by a polite driver, nothing to do with shedsfirst. I have been charged £65:00 !!! THE PADLOCKS I RECEIVED AND DID NOT OPEN ARE APPARENTLY NON RETURNABLE...I AM NOW STUCK WITH PADLOCKS I DO NOT WANT AND CANNOT USE......IT HAS BEEN A SAD EXERIENCE. DO NOT USE THIS COMPANY IF YOU LIVE ALONE AND ARE NOT SKILLED IN BUILDING SHEDS THAT TAKES TWO PEOPLE...REALLY UPSET.
8. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
We apologise that you there was confusion with the status of assembly on our sheds. You have been charged £65 for collection as stated in our terms and conditions as the reason for collection was not a fault of Sheds First. There is a specific button on our website for installation included products, all prices shown outside of this category are for self-assembly only however assembly is available as an additional option on some of our products. I can see from the notes on your order that your collection with be made on 8th January 2020.
If you have any further emails please contact us at help@shedsfirst.co.uk
Thank you for your patience during these trying times.
Kind Regards,
The Sheds First Team
Where is my shed?!
Where is my shed?!! You took full payment at the beginning of October and have turned up without any notice three times to fit it and still I only have 4 walls with no roof, proper floor, windows or doors?! You won’t answer phone calls and you don’t reply to emails. You have taken a lot of money from me and I have nothing to show for it! Absolute jokers!
27. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
We apologise that you have had a bad experience with our company. We never aim to deliver faulty or incomplete goods and aim to rectify any issues as soon as possible. I can see from the notes on your order that you arranged for collection on 8th January 2020..
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Thank you for your patience during these trying times.
Kind Regards,
The Sheds First Team
Excellent service
Shed delivered and installed today. Delivered in line with the expected date and a first class job done by the installer. The shed is very sturdy, the materials are good quality and the fitting of windows, door etc are very good so I'm very pleased with it.
11. November 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
Thank you for your review! We are happy to hear that you are satisfied with your shed and look forward to it serving you well for many years to come. I will pass on your comments to the teams that dealt with your order.
Thank you for your patience during these trying times.
Kind Regards,
The Sheds First Team
VERY POOR EXPERIENCE!
VERY POOR EXPERIENCE!
no communication amongst staff. Managers promising to call back and turn don't, resulting in me having to chase on several occasions. No compensation given for such poor service. Staff unprofessional and did not have solutions to anything raised.
Shed did not arrive within the time stated which resulted us finally receiving our shed in the autumn months, trying to put it up with the poor weather.
Really regret using this company due to the service I have recieved.
I would definitely recommend to buy from elsewhere!
9. November 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Hi,
We apologise you have had a bad experience with our company. I can see from the notes on your order that you spoke to management team several times. It is stated in our terms and conditions that delivery dates are subject to change and it is for this reason that we did not offer compensation. All solutions available to your requests were provided by our agents both over the phone an email.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Thank you for your patience during these trying times.
Kind Regards,
The Sheds First Team
I ordered a shed with sheds first on…
I ordered a shed with sheds first on 3rd September, looked at the reviews after ordering and was very optimistic. But I have to say ordered on the 3rd next day I recieved an email to arrange a delivery date. Delivery date arranged for 16th October. Mid morning on the 16th we recieved a text confirming delivery that day within a two hour slot. Shed was delivered on that day. Everything was there and no broken pieces. Shed built today and looks amazing.
17. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass on your comments to the teams that dealt with your order : - )
Lead time lies!!!
After purchasing a shed online on the 27th July (82 days ago) I still haven’t received it; and the customer services team just keep fobbing me off!!
I have taken two days holiday to wait in for the shed after the customer services team confirmed a delivery date; and both times it never showed up!!
I have even got the email from the date I ordered it saying I’ll receive it within 1-10 working days .... 82 days later!!!!
I appreciate the COVID-19 situation; but this is insane!!
15. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 20th October 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Disgusted by this company
Disgusted by this company, ordered a shed with installation for over £1000 in July. Couldn't contact them, it kept saying email them only they didn't answer emails. Eventually after telling them i was going to seek legal action they answered an email. They told me my shed would be delivered w/c 28th Sept, NOT A CHANCE NO SHED continually ringing to then be told it would be here yesterday, NO SHED, only to be told it would be today, NO SHED, called yet again to be told they were held up on a job (of course they were) I have told them if I don't have this shed installed tomorrow i want a very rapid payment of my money returned which was paid to them in full in July.
While i understand what is going on in the world right now that is no excuse for lies and deceit.
I am absolutely appalled and angry and would definitely NOT RECOMMEND them.
15. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery and installation was made on 16th October 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Ordered shed in June order number…
Ordered shed in June order number 527121. Every time I phoned them straight to answer phone and told to send an email. 1st email completely ignored. Eventually got a reply and was told they would get in touch with the manufacture. Still nothing. Another email sent this time I was given a delivery date of September 16th. This came and went. On the 29th there was a knock on door at 19.00 to say they had a shed for me. So the old shed was emptied and dismantled. The new shed went up quality was great considering it cost over £900. Went to put the felt on and the 3 pieces they sent where all to small. Made a phone call as usual no answer. With the weather the way it is at moment couldn’t risk having a brand new shed up with no felt on so had to go and spend another £78 on 2 rolls of felt. Sheds at first refuse to give me any refund. Avoid this company at all cost .
6. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that we have offered to sent our 2 new rolls of felt.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
16 ft shed x8
Extremely happy with my shed purchase.Arrived on the day agreed for delivery no splits in any of the panels.Everything was up to standard and now it looks great at the back of my garden.After reading some bad reviews I would now recommend this company to anyone with doubts.
24. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass on your comments to the teams who dealt with your order.
Ordered a shed on sunday 6 sept from…
Ordered a shed on sunday 6 sept from sheds first and then read reviews and became a little anxious to say the least.
This morning, 21 September, my shed was delivered. Erected in an afternoon, everything in pack was complete,instructions straightforward, and quality of product extremely good for the price.
So overall a very pleasant experience and as a result I felt compelled to write a positive review.
21. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
Thank you for your review. I will pass on your comments to the teams who dealt with your order.
Order number 529236
Order number 529236
My second terrible review of this THIEVING disaster of a company.
When calling them, you must press option 1 for Sales, they will not answer the phone in other departments but of course would happily answer the phone if it means stealing more money. Still no refund of just under £600 after a week. My order was cancelled on the day of delivery.
I'm now left out of pocket. Next step is to contact my bank and see if they can help me. I have been well & truly scammed.
Just read all the other hundreds bad reviews on Google and yell.com. I wish I had done my research before!!!!
18. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 18th September 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Delivered the wrong panels late
Delivered the wrong panels late, then do not respond with Phillipa being rude! I have a gap in my roof and have had to raise a dispute with my credit card company!
Avoid, even the panels are poor quality
Avoid avoid avoid
15. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you have been in contact with one of our agents on 19th September 2020.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Terrible customer service
Terrible customer service, almost impossible to speak to. Delivery date could not be confirmed with various excuses being made, I made an exception because of covid but weeks later they still couldn't give me a date. Eventually got a refund which was processed. They will say I refused delivery which is true as the date was not agreed, it just turned up. Just look at all the recent reviews...they speak for themselves. Do yourselves a favour and buy elsewhere.
8. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot help you further.
If you have any further queries please contact us at help@shedsfirst.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Shocking experience
Shocking experience, we were initially told to wait 8 weeks for delivery, considering the circumstances this year, we accepted that and waited. Once the 8 weeks had elapsed and still no shed and no communication, we emailed Shedsfirst, no response, emailed again, no response, phoned them, no one picked up, emailed for a third time, we then received a reply back asking us to not repeatedly contact them and the shed will be with us soon, all we were asking for was an estimated date, we then waited another week before requesting a full refund. Miraculously, our shed was then available for delivery the following day. Stupidly, we agreed to have it delivered as we'd waited so long by this point.
Driver then turns up with no prior communication (they stated we would receive a call to confirm time) and seems incoherent and incapable of completing a full sentence.
Then came the joys of trying to construct it, instructions supplied were not specific to the shed I'd ordered, the inventory doesn't state the exact parts included so it's very hard to tell what could be missing. Panels were badly cut so did not fit together well, I've had to spend time trimming each one so that they sit flush. Nowhere near enough screws or clout nails had been provided so I've had to go and purchase more. Roof braces were missing so I've had to make my own.
Tried contacting them again to explain my displeasure and, at the very least, receive an apology (even though we should receive some money back) but guess what, no response.
Just because these are 'challenging' times as I keep reading, it does not affect the ability to provide decent customer service and effective communication, these are 'challenging' times for all of us, it should not be used as an excuse for poor handling of customers.
I truly cannot believe that companies like this are allowed to operate, I will never use them again and will advise anyone else against using them in the future.
8. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Bought a corner summerhouse from this…
Bought a corner summerhouse from this company the overall workmanship was shocking . The instructions were terrible as was the quality. Gaps all around the edges and the panels bent and warped. Wood of a poor quality as was the fittings . I strongly advise do not buy from this company as this so called summerhouse was a total mess and well overpriced my partner purchased the shed in June and paid the full amount by master card . His name is Alan Williams and address is Gleneagles Road so you should have details of purchase from your company as we can’t locate the order number . We have received a reply to our complaint from this company they said they needed an order number which unfortunately we can’t find , we bought the shed online and have payment details from our bank statement . They were also given my partners name and our address so they should have the order number of the purchase but blamed the covid 19 for shoddy and overpriced sheds . We paid over £800 pounds for this rubbish and have gotten no further with the complaint . Shocking to say the least .
6. September 2020
Bewertung ohne vorherige Einladung
Antwort von ShedsFirst
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately you have not left an order number on this review so I cannot chase this further for you.
If you have any further queries please contact us at help@shedsfirst.co.uk
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.