ShedsFirst Bewertungen 

Company seems to be operating under different names.
sheds first
Sheds warehouse
I like sheds

All have their own similar website and slightly different phone numbers but it is all same company as there all registered and operating from same address I tried calling all 3 as I was unsure if the company even exists but I got no answer. I'm not saying it's scam but at the very least it's odd to have so many different webpages under different names for one company so do research before buying as the reviews are not great.

Very good shed. Good service and delivery. Pleased all round!! Chris Jackson

Order 534503
Paid over £1500 for a 15by10 had a small delay but only a few days
In honestly good quality for waht we paid
Customer service answered email straight away 👌 even to our enquiries

In all honestly with short staffage and drivers everywhere

Spot on carnt fault em one bit

Thank you

I felt the need to write this review as there are so many bad ones on here! The reviews almost put me off ordering but I wanted a shed quickly and this was the only company seemingly able to delivery within a month so I decided to risk it. I was able to book my delivery date at ordering and received confirmation of that delivery date straight away, I was still a bit worried it wouldn’t come based on the reviews but it has turned up on the day promised and was delivered by 9.30am. All the bits are here and the delivery man was kind enough to carry it into my back garden for me (I’d seen online that it was kerbside only). Only slight issue is that on both gable end pieces the top has broken off but I’ve managed to fix that with some gorilla glue. I’m yet to assemble it and maybe that’s the real test! The instructions seem pretty detailed and slightly intimidating!
All in all, I’m happy with the service so far

Edit: 21st august
Having build this shed now I feel the need to amend the review. It doesn’t feel like the most sturdy shed and feels that the panels need some additional support or framework. There are also several holes in the panels where knots have come out which will need to be filled or covered as they are big enough for things such as mice to get in, and there was some damage to one of the floor panels where it looks like something too heavy has been sat on top of it - we were able to make some additional floor bearers / supports out of spare wood I have.
All in all I’m still happy with it but I’m not sure how long it’s going to last… it took me and my brother about 6 hours to build so also isn’t a quick project!

Delayed delivery but great customer service.

I don’t usually write reviews, however after reading so many bad ones, I made a point when purchasing the shed that I would write a positive one if the experience was good.

I purchased the shed as they offered my 6x10 shed at the best price around. I had previously read all the reviews but was willing to give it a shot.

After ordering the shed, yes there was a delay in delivery but if your read around that seems to be the case. If purchasing just bare in mind you might have to wait a little.

The shed came delivered 5 weeks after ordering and was as advertised. Everything was there except the roofing felt was too short.

I ended up just purchasing a roll of felt from my local hardware shop as I didn’t want the roof left exposed and fitted it.

I contacted the support team explaining and attatched proof of purchasing the roof felt and they were happy to help and sorted me a refund for the cost of the felt.

I understand mistakes can be made and I was more than happy with the solution and the support team were very helpful and quick to respond.

Like I said, if your looking to buy a shed from here, bare in mind you might have to wait a bit for delivery but in my experience I was happy with the service I received.

Ordered a playhouse back in March time on 7 day delivery. After the week I contacted customer services via email (don’t bother trying to ring the phone number it just says the agents are busy) to asked where my item was and they said it would be delayed and they would find out from the suppliers when it would be ready, this was apparently 14-28 days. After a month I emailed again and got told the manufacturer was waiting for a part and would find out a date for me. No one ever told me this apparent date. The house was finally delivered at the end of June. So what should have taken a week took 3 months. I knew it was too good to be true when I ordered the item as I knew this play house was out of stock everywhere but conveniently Homeberry. The customer service members were polite with their response but it was a little frustrating that I was having to do the chasing. When the item arrived it was fine and as described and the couriers were great. The couriers (not Homeberry) text me before hand saying what date it would be delivered and I could check a link for delivery updates which was handy. I just wish I’d have read the reviews on HomeBerry before hand as it seems I’m
Not the first person this happens to. They seem to be a company working under a few different names, each company having the same issues. If the item is out of stock everywhere then it’s out of stock with Homeberry. I think they’re just waiting for items to become available before shipping to customers months later. Personally I would stick to shopping straight from supplier.

Stay clear took £1977.71 for shed in May which said next day delivery now august and still no shed had the run around and lies for weeks was promised shed would be delivered in July but again driver issue again but it seems only my shed which isn’t getting delivered had them phone me asking what end the door had to be at because the shed was goin on truck that day woohoo was exited then the Saturday I phoned yes it was out and Sunday it was out we deliver till 7pm NO SHED phoned on Monday to be told shed never went out at weekend spoke to management who assured me shed would be delivered end of July so phoned them told 5th august to be told shed would be getting rescheduled till next week as I wouldn’t take delivery dates hmmmm another lie….
So now waiting on money back 3-5 working days will take my business else where they even had the cheek to take the £50 off my money that they sent me in a good will total snakes of a company stay clear

I was not advised of the delivery date, it just turned up!.
Some bits missing, some parts wrong and some damaged.
all of it very poor quality.
long story short - I am left with a shed that is not fit for purpose.
I would not recommend this company at all and would strongly advise you use an alternative supplier.

We ordered a 3x4 shed for our garden. After reading the reviews on TP I was sceptical that it would ever arrive and we would spend ages on the phone trying to get a refund. Happily, this couldn't be further from the truth! Within 24hrs of ordering, we received a polite email from ShedsFirst confirming the delivery window. This followed by a text from the delivery company 24hrs before the delivery date. The driver was one of nicest people we have ever met who unloaded the shed, carried it through to the garden and explained every piece in detail.

Assembly was quick and easy and in a few hours the shed was up, ready and weather-proof. The instructions were a little unhelpful but honestly, it's a cheap shed, it's not rocket science.

I am really pleased to say that our experience is really different to other people and I would recommend you buy a cheap shed from ShedsFirst and hope your experience is as good as ours.

Stick with this long review as it may save you money and a lot of agro.

I purchased a shed and including delivery cost £1100. After erecting the shed a few days later after a days rain it leaked like a sieve as an experienced woodworker I was shocked at the very poor performance of the product. After many calls to help line number with no answer ( I now know they only answer SALES number) and several emails with no reply , I then received an email to review when I noticed it was not email address I had been provided with for help .
All in all easy to contact when buying and not when you have a problem.
With no initial response I had no alternative but to rectify the faulty product at considerable time and approximately £155 of wood and sealants which I did , after finally getting a response I went back and forward with my complaint and simply wanted compensation for extra money I had spent but was quickly and curtly told no to this.
Eventually I agreed to receive replacement panels but when driver arrived he did not mention any replacement parts just wanted to examine shed as if to say photographs and emails I sent were not accurate he left saying he could see where the faults were and work I had done to rectify it and would suggest compensation. I within 30 mins received a call to say that I didn't want the replacement parts and they could offer me £50 compensation only. I was very annoyed as the whole process left me feeling frustrated and cheated. They also mentioned that they had sent a driver from England to Scotland at considerable expense to which I nearly hit the roof saying it wasn't me that had delivered a faulty product and therefore it should be insinuated that they were out of pocket too what a shocking tactic.
They said they would replace parts again but on a one for one basis which would cost me more time more money and I was at the end of my tether with their poor customer service very poor product I took there very poor offer of £50 to end whole affair.
I won't use or recommend this company to anyone and anyone considering using this company should look at what I have discover ed a long list of similar bad reviews. Go elsewhere and save yourself a lot of hassle.

I ordered my shed from Shedsfirst on the 27th April, I got confirmation, an estimated delivery date for 20-25 working days and my money was taken. On the 22nd May I called to make sure it was all going to plan and I would receive my shed by the 1st June, which would of been the 25th working day. The sales team are the only people you can talk to, but one lady did go and ask manufacturing for me to confirm. I was told my shed was being made at that time, so it would probably reach me for the end of the week or beginning of next week. I had no communication from them, so I called again on the 29th May and again I was told it would be delivered by the end of the week. It still didn’t arrive! This became a regular conversation over the weeks and I still didn’t receive my shed. It’s embarrassing to keep telling my builders, who are waiting on hold patiently to put this up week after week. Speaking to management at Shedsfirst is impossible! The best I got was the website manager Misha, who just said ‘I would not be getting any compensation and if I’m unhappy then cancel the order’. They are rude, not interested in anything other than money and just keep on lying. I don’t believe my shed, that I have paid for in full has even been made! The main reason I ordered from them was the 25 working days they promised. Now over 40 days of waiting and still only getting the promise of next week. I feel I have no other option than to cancel my order and go to a different company. I feeling angry and very disappointed that my garden is still not completed. I can’t believe the attitude of Shedsfirst and want to warn anyone thinking or using this company to think again. NEVER buy from SHEDSFIRST!!!!!

Still waiting for a response, despite leaving a negative review…..
Still disgruntled of Mitcham (perhaps even a little bit more disgruntled)

If it was possible to give a minus score I would have done.
I ordered a shed in January 2021 and Sheds first agreed to hold the order until mid april when I moved to my new house.
When I had moved I then chased delivery on a number of occassions only to be told each time 'you are booked in for delivery next week however that is subject to change'.
Time after time next week never came. There was no communication from the sales team instead I had to do all of the chasing. When I finally spoke to the customer service team I was once again told we were pencilled in for delivery again next week!!! After asking to speak to a member of the management team I was told by the web manager that again they couldnt set a certain date for delivery, they then offered me £25 refund as a good will gesture. I saw this as an insult as they have had £900.00 of my money since January.
I have since asked for a refund and gone elsewhere. It has cost me £200 extra but I would rather pay that for good customer service than give these cowboys a penny of my money.
I would encourage anyone to give this company a wide birth and dont cause yourself the stress of ordering from them!

I have today reported this company to Trading Standards and Bedford Chamber of Commerce as having waited the full 25 days promised and chasing a non existent customer service department, been fed lie after lie that I cannot speak to the manager and that my delivery has been delayed by covid (was even told they were checking with the deliveries manager who, conveniently, I wasn’t allowed to speak to, a sales manager finally admitted the truth that they haven’t started even making my shed yet. And, that they cannot give me an exact date now other than W/c 14th June because there are customer orders outstanding prior to mine! Prior to 28th April -when their website said express deliveries and their sales team sold on the basis of a 20-25 day build and delivery time frame!
I note that they have hurriedly put a covid delivery disclaimer on their site since they now know that they are under full scrutiny. However, like their admittance today, it is too little too late as I recorded their calls and photographed their site.
If only they had valued their customers and fulfilled their promises or at least updated customers of changes, they wouldn’t be in this mess. But, they grabbed the money and basically had no regard for the customer. I backed them into a corner and they used any excuse they could find until finally we arrive at the truth! I do not want a vulnerable or trusting elderly person to have to experience what I have today - just to drag the truth out of them, so unfortunately only have themselves to blame. I’ve yet to speak to the owner of this company - he’s either clueless as to what is going on, or can’t be bothered to invest in the correct training for staff, OR he actually is in on this whole set-up and is enjoying our hard earned money while we sit and wait for the goods and service promised.... and wait ...
Reputation is key. This company have just ruined theirs. They will take your money and then hide behind young sales girls with no basic customer service training and who haven’t got a clue how to handle a customer who dares to ask what is happening and thinks that it is acceptable to answer all
customer questions with ‘‘not sure, can’t, don’t know, we will try...” etc etc. They have such low regard for their customers that they tell you to email
any queries because they don’t even have anyone manning customer service calls! Yet, the sales girls are answering the calls from 8:30- 7pm! Once your money is in, you hear no more from them. And then when you pass the final delivery date you were promised and you start chasing, because by now your money has been sitting in this company’s bank account for over a month, you find that you can’t actually speak to a person at all unless you call their sales team and the anger/worry will start to rise. I felt sorry for the girls who were left to deal with me in the last 2 days. Way out of their depth and their managers clearly showed the same low regard for them as they do for their customers. Nowhere to be seen. Despite no answers and promises of updates today, I noticed that at their 8.30 opening, there was no manager call and at 11am I was making my third call to them to find out why. A reputable business manager would be calling the customer at 8:31 with resolution options. But not this company. They were still lying at 11am - I had to sit through a ridiculous charade of being put on hold while the girl spoke to Sabrina the deliveries manager, only to be told she was trying to get my order out earlier. Earlier than the 14th June they were ‘aiming for’(exact quote) which was 2 weeks later than the 25+ days we had already waited. Complete insult to any average person’s intelligence. They seem to have suddenly woken up to the fact that the Trading Standards threat is now an actual reality. Don’t buy anything from them. Lie after lie - tantamount to theft and fraud. I am expecting a full refund and am walking away from them a month and a half later with no shed from ‘Sheds First’ and a deep, deep concern for all other customers who have trustingly placed an order with them.
I was even told today ‘you haven’t let me explain our processes’. These people had chance after chance to explain their processes - at the sales call, when they took the money, and a full 26 days since. No one called me in that time to ‘explain their processes’ but they expect me to listen now when after pushing and pushing they finally admit that they haven’t even built the thing I ordered - despite telling me very clearly yesterday that they were chasing their deliveries manager for an update! The deliveries manager must also build the sheds then? No, I was told that the building is on the schedule for 2 days prior to despatch. So, why is this outfit taking money 25 + days before they even build anything?
I’ve been ignored, then lied to and then given excuses. Unforgivable.

Terrible service nothing but excuses no delivery as promised and when asked for a refund more excuses such as can’t authorise that we will get back to you I strongly suggest avoid this company don’t buy from them

See my review on their sister company Homeberry. Keen to take your money not so keen to deal with mistakes like delivering the wrong door. Beware. My order was #602613. Put it right and restore our faith and get a decent review.

The service from this company is appalling. My dad's shed was delivered on 22nd March and he is still waiting for the installation team to contact him. He has sent emails that are either ignored or say they will chase the installation team and get back to him and don't. Last email (19th April) said they had escalated it to a manager who would look into it, no reply. I phoned them on 22nd and was told there was a note on the system saying the team would be in touch in 2 days, nothing. Called again today to request installation fee back so could employ someone else, told can't do that. Asked to speak to manager, told can't do that but they could get one to call me back within 72!! hours, not holding my breath. So Adam - Head of sales - would you like to sort this for my dad? - Order no is 531740

Update - 15/6/21 - it's taken you almost two months to respond to this review, just another example of your poor service.

I came here to leave a review because I thought they deserved a good mention, but I’m surprised by the reviews already here.

I ordered an arbour with a quoted 30 day delivery. I also spoke to someone (polite and efficient) who confirmed that they were on track before placing the order online.

Then the link to pick my delivery date arrived.... and hey presto, it was now 10 weeks. That was too late for me, so I cancelled.

The bad bit; I understand there are timber delays, but don’t quote short delivery times online when it can’t be delivered.

The good bit; I cancelled the order and the money was refunded within days with no fuss.

On balance... 3 stars (I can’t speak for quality as I never got to delivery), but until I came read the other reviews I’d have gladly gone back to them in the future based on their speedy refund this time.

What a disappointment. Wanting to support proudly GB businesses, I skipped over imports and chose a well established Bedford based business for our new shed.
Pretty much everything about ShedsFirst (and all their associated companies) is done online which was all great until of course the shed was actually delivered.
Delivery driver was great and stacked all parts in our side shed in the pouring rain.
And then a few days later, we started assembly...which was all dead easy until we discovered we had one too many window panels and 2 too few solid panels...
We immediately contacted help@shedsfirst (4th April) and we are still waiting for any human being to confirm which parts they need to be sending and when we can expect the parts...phoning customer service tells you to email them and cuts you off but if you choose 1 for sales instead of 3 for customer service, the phone is answered almost immediately.
Alas asking to speak to a manager is a 72 hour wait....
even though I have been waiting since the 4th April and asked to speak to a manager on the 8th April and it is now the 12th April.
Having been sent an email saying they were "aiming" for the 12th April to have the missing parts delivered, I am now informed (after having to blag my way past customer services which cuts you off) that the soonest they can "aim for" is the 19th April.
Trying to get hold of anyone other than the telephone sales team is totally impossible - they act as if gatekeepers to the holy grail.
So - I am £900 out of pocket, have a half built shed that is now becoming weather damaged as the roof cannot go on, have no indication when the missing parts (that I have paid for in full and in advance) will be delivered, and have to wait 72 hours for a manager (who still isn't a person with a vested interest in the company) to get to me on her to do list.
I cannot help but think that if they weren't paid in advance, they would have a far better attitude to service quality and customer service. They would actually care about their customers, their product quality and their service - or not be paid otherwise.

Terrible customer service, had to return a shed due to poor workmanship. Inappropriate driver behaviour towards our daughter and now they are unable to give us our money back stating ‘unprecedented’ times. Still waiting for a refund of approx £1200 and they have taken the shed back 10 days ago!