Sennheiser Bewertungen 

Sennheiser Momentum 4, købt for 6 mdr siden.
Den ene højtaler er defekt (membran har sluppet højtaleren), Sennheiser reagerer kun med standard svar til software fejl.
Har syltet mig og min reklamation i 1½ måned.

Ticket ID: 24885
Skrev til dem pga mine defekte høretelfoner tilbage i maj måned og har rykket 3 gange og stadig ikke hørt noget tilbage. Elendig service, hold jer fra dem.

Bought a momentum 4 head phones. After some months, they stopped charging.

Customer service sent the normal things to try. After confirming that the issue persist and sending proof of purchase, no reply after more than 1 week.

Bought their m4 headphones, had so many connectivity issues, and when they finally got stolen, all their annoying checks could not help me find my stuff (key function in my opinion) when it went missing

Jeg købte mig et EPOS Sennheiser GSP 601. Produktet var Sennheiser dyreste gaming headset og kostede 3300kr fra ny. Produktet udgik og man kunne få det til 900kr.
Et år efter går produktet i stykker i ørepuden. Sennheiser gider ikke reperere det eller give et nyt. Conputersalg gider heller ikke. Nu er produktet smidt i skraldespanden.
Jeg har været en kæmpe Sennheiser fanboy, det stoppede her.

Veldig gode hodetelefonar. God på reservedelar (puter, bøylar osv). Anbefales!

Kabeltje retour gestuurd omdat het niet paste in mijn hoofdtelefoon. Volgens Sennheiser zou dat wel zo moeten zijn. retour + weer porto voor eigen rekening.
Na een maand nog geen geld terug ontvangen. hebben ze aan Klarna overgemaakt. Ik moet maar met KLarna contcat opnemen. bij KLarna niets bekend.
Waardeloos bedrijf zonder klantenservice

I ordered a replacement case for the MOMENTUM True Wireless 4 model from Sennheiser's website on January 4, 2025, with order number EU288742. However, the shipment did not arrive on the expected date. When I contacted customer service, they informed me that an investigation had been opened regarding the issue and that I would be updated once a determination was made. When I called customer service every 3-4 days to follow up, they only gave me evasive answers and kept delaying the process. Weeks passed, and after a month, they finally told me that they would not be able to send the product and would issue a refund instead.Sennheiser stalled me during this process and made me wait for a month. Under these circumstances, I no longer consider purchasing any products from Sennheiser, I do not recommend them to anyone.

Bedste earbuds jeg har prøvet. Bruges hver eneste dag. Modsat Jabra, så kan de tænde og slukke på begge earbuds. Diskant og bas kan reguleres i appen, plus lyden kan reguleres på begge earbuds.
2 timers længere batteritid.
Endelig et produkt hvor man ikke køber katten i sækken.

Bought a HD 450BT October 2023, and it was partly defect when i bought it, and the problem got worse over time to the point where the headphones was useless. So I had to send them for repair at my own cost. First time I used the address sent it was returned to me after 14 days. They then provided med a free UPS shipping which was good. Now the earphones have been waiting in a repair queue for 3 weeks. Wonder if I'll see them again... Soon it will be 2 months since i mailed them the first time.

Købte nogle WX true Wireless ( for anden gang )..... den ene øre-højtaler gik i stykker efter 3 måneder. ( Samme problem som det første sæt ).Sendte den til rep men det er nu 3 måneder siden.... de er umulige at komme til at tale med.
Kan ikke længere anbefale deres produkter..... de plejede at være gode, men ikke længere

Købte momentum 4 der virkede fint kort overgang,begynder at hyle,bliver anbefalet ombytning,sender dem til dette,bagefter katastrofe med undskyldninger om transportbånd gået i stykker etc kan tage 4 til 6 uger, som snart er gået , nu gider de ikke svare længere, hvad sker der????????

Jeg købte et par høretelefoner, som gik i stykker efter 2 uger. Så kontaktede jeg dem og fik besked på at sende dem tilbage, hvorefter postnord skriver at de "ikke er hjemme" og afleverede dem i et posthus, hvor de aldrig blev hentet. Nu er jeg blevet ghostet af support, som man i øvrigt kun kan kontakte via mail og ikke telefon, og formoder jeg ikke får mine 2000 kr tilbage. Ikke tro på anmeldelserne om, at deres produkter er kvalitet - jeg formoder de må have betalt sig til dem.

Köpte ett par HT 350BT.
Tar upp till 10 -15 min för att ansluta t5ill en laptop djupt frustrerande.
Skrivit till deras support som verkar ha raderats på vägen.
När man efter mycket krånglande får igång dem är ljudet ok. Men att komma dit är tidsödande.
Har haft dessa under ett år ca, om inget mirakel inträffar innom snar framtid lämnas de till elektronikåtervinningen.

Jag beställde ett par ersättningspads till mina hörlurar där limmet i dom släppte efter ca 2 veckors varsamt bruk. Har skickat 2 support-requests och inte fått någon hjälp efter 2 månader. Köp inget från Sennheiser, oseriöst företag med dåliga produkter och dålig service.

Great headphones but terrible service.

I bought high end Sennheiser 660S headphones. I have had the balanced cable break twice now. First time, service was reasonably good. But since Sennheiser consumer were bought out by Sonova, the customer service is abhorrent.

Long wait times from customer email support that are majorly unhelpful who keep telling me to open a new ticket. Then their website was down for maintenance for almost a week.

I then called their customer service and so far am on hold for over 25 mins. This is absolutely atrocious. The customer service is awful for a brand that talks about quality, especially when you buy a very expensive product!

I may have to go back to Beyerdynamic as this is atrocious from such a reputable manufacturer. So sad they sold it off to another awful company, Sonova!

DET ER DET VÆRESTE GANG PUHA JEG NOGENSINDE HAR KØBT!!!!!!!!!...... købte nyt headset den 9. december og her den 11 januar virker mikrofonen ikke ..... ikke køb det puha (GSP 670) SIKKE EN GANG HUNDEBÆ!!!!!.

Varning Sennheiser försöker sopa produktfel under mattan. Efter två år går hörlurarna (HD 280 PRO) plötsligt sönder utan anledning. Sennheiser föreslår att jag som kund ska betala för frakten till dem, och svarar invecklat och på engelska. Ett seriöst företag hade varit glada över att få reda på produktfel. De har dessutom fraktavtal med logistikföretag som möjliggör billigare frakt än jag har som slutkund. Urdåligt skött så här långt. Är besviken på att ett så dyrt märke med gott rykte inte står bakom sina produkter. Ett seriöst företag försöker aktivt eliminera produktfel genom att få tillbaka och byta ut felaktiga produkter.

Har ikke én eneste gang oplevet oplevet noget som negativt ved kontakt og kommunikation med eller den service/behandling jeg har modtaget fra Sennheiser i Vallensbæk.

Kim og Christian er bare nogle virkelig nice og proff guys der lytter til og forstår ens problemstilling. Det er mit klare indtryk at de ikke sløser med engagementet ovefor kunden og vitterligt gør alt hvad der for dem er muligt for at finde en løsning.

Blot for at nævne et par eksempler, så havde jeg f.eks. problemer med Momentum 3 (over the ear) og en anden gang problemer med HD 450BT. Løsningerne og servicen var hver gang fuldt ud tilfredsstillende og gik så hurtigt som det nu engang var muligt.

Giver, uden at blinke, de allerbedste og varmeste anbefalinger til Sennheiser Nordic i Vallensbæk.

Hello there!

I just wanted to went about my experience with Sennheiser customer service somewhere since I believe that this is not how a company should behave in order to retain their customers.

It all started two years ago, in may 2019. I was looking for some new headphones since my old ones were failing. I did some research, read some reviews and started looking toward buying something from Sennheiser. I had previously owned a pair of Sennheiser headphones, and I had enjoyed them a lot. Since I have an external microphone I looked for headphones only, not headsets as it would be redundant.

In the end I landed on Sennheiser HD599. They had everything I wanted, lightweight, open soundstage, lots of passthrough. Since It was my birthday soon my girlfriend decided to buy them for me as a gift. I was very happy with them when they arrived, they were everything I wanted. I quickly fell in love with how comfortable they were to wear, and the sound was great.

Fast forward to earlier this year. I started noticing some slight discomfort when wearing my headphones. I felt with my hands while not wearing the headphones and couldn't feel anything. But I still felt that discomfort when I was wearing them. I tried feeling along the headband while wearing them, sure enough I could feel something sticking out on the underside of the headband. Some part of the headband must have snapped and was now pressing against the fabric of headband from the inside. It is not super noticable, but it is there and causing some discomfort.

I contacted the retailer from where I bought the headphones about this issue. They sent me a return label and asked me to package everything that came with the box. I did so and sent the package to them in the beggining of the week. I was already missing my headphones at this point, I had some spare headphones around but they were not nearly as comfortable. I was not expecting to get brand new headphones or anything and I was willing to pay for repairs since I was very happy with the headphones.

More than a month passes without any word regarding my headphones. I checked the retailers website and there it said that they had sent the headphones to Sennheiser for repairs. This would add an aditonal 10-20 workdays to the 10 days it would take for the retailer to process my claim. That's why it had been so long. I started my claim on the march 6, on april 8 I got a message from the retailer that they needed to get in touch with me. They gave me a number to call and so I did.

It turns out that they found nothing wrong with my headphones over at Sennheiser. They claimed to have compared them to 3 identical headphones and found no discrepencies. They had also sent the headphones back to retailer withouth contacting me. So they asked me what I wanted to do with the headphones, if I wanted them to send them back to me. I thought yeah, I would like my headphones back. I thought it was quite strange that they found nothing wrong with them, even though I described that the issue only arises when you wear the headphones and there is tension in the headband.

I decided to contact Sennheiser direclt this time, expressing my displeasure with they service and describing the issue in even more detail. I also told them that I would gladly supply them with videos and pictures showing the issue at hand. I recieved a standard atuomated response with a return address. I would also have to pay for shipping in order to send them the package. I thought that's a bit unusual but okay. Normally the shipping would cost me around 6 euro (we do not use euro in my country so I have converted it for easier understanding.) As it turns out though, their headquarters for my reigion is in another country, so shipping to the return address would cost me 19 euro.

I tried contacting them again asking for more clarification about my errand and what I could expect this time. I also expressed my hesitancy toward paying 19 euro to send them the package since they could not find anything wrong with it last time. That's where I am now. I have not recieved a response yet.

Before this experience I was very happy with my headphones, I still am happy with the headphones. But now I find it hard to recomend this company to people and I will be keeping this in mind next time I need to buy new headphones. This whole experience was exacerbated since during this time I also had some issues with other another electronics item. When I contacted this the company of this product about maybe acquiring spare parts since they carried spare parts for other products, they instead offered to replace the item with a new one.