Sell My Cell Phones Bewertungen 

Antwort von Sell My Cell Phones

Aktualisiert am 20. Jan. 2021

Hi,

I am really sorry to hear that you haven't received payment on your order from the buyer yet.

I have just got in touch with the buyer in regards to it and asked them to update you (and us) in regards to receiving your device and issuing your payment. They should be in touch with you or I shortly and we should be able to get the matter resolved ASAP.

Sorry for the distress this may have caused you. Once it is resolved, it would be great if you could update your Trustpilot review to reflect that we were able to help resolve the matter.,

Kind regards

Belle
Customer Support

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Update 20th January 2021

Unfortunately, despite our best efforts we have been unable to contact Vince Marcus, the owner of GoNerdzy and the website is no longer active. We have seen a report online that a new website has been set up by the owner called https://buybackgadget.com/ that is also now gaining bad reviews. We advise all users not to sell through https://buybackgadget.com/.

Sorry that we couldn't help further.

Kind regards

Belle
Customer Support

Antwort von Sell My Cell Phones

23. Jan. 2020

Dear Tasha,

Thank you for your review and your email regarding the issues you have experienced with BongBongTec. As stated in my email to you, we no longer partner with this buyer and users of our website haven't been able to sell to them since we removed them from our pricing tables on the 25th November, so you must have sold to them directly on the 4th December. I'd therefore ask that you remove the review from our profile and re-post it on BingBongTecs own profile here https://www.trustpilot.com/review/bingbongtec.com .

As per my email, we will be happy to speak to BingBongTec on your behalf once we receive the additional order details from you to try to help resolve the matter.

Kind regards

Belle
Customer Support

UPDATE:

As stated previously, you didn't sell through our website. Despite this, we contacted you to offer our assistance but you didn't respond to our Trustpilot 'find reviewer' message nor our email directly to you. We are glad that the matter seems to have been fully resolved and you received your money from the buyer.

Antwort von Sell My Cell Phones

24. Sept. 2019

The reviewer did not place their order through our website so we had no knowledge or record of it. Despite this, after receiving 1 email from the seller stating that they hadn't received payment, we were able to liaise with the buyer and the matter was resolved within a few hours.

The buyer stated that an e-Check had been sent to the sellers email address a while back after the devices had been received and checked. This may have been caught via spam or service provider and the buyer therefore re-issued payment.

Thank you for updating your review to reflect that we were able to help you resolve the matter and you have now received payment.

We aim to only partner with reputable businesses. It is definitely not in our interest if users of our website do not receive payment or have a bad selling experience and I am glad that the matter is now resolved.

Kind regards

Belle
Customer Support

Antwort von Sell My Cell Phones

26. Juli 2019

Hi Mr Campbell,

Thank you for updating your initial review. Prior to the 1 star review that you left on Sunday July 21st, we, nor Decluttr who you sold your device to had received any contact from you to say that you hadn't received payment. Rest assured that we take all genuine customer queries seriously and always respond to them.

After receiving your feedback on the 21st, you provided me with further details of your order on Monday 22nd. I then contacted Decluttr on your behalf to query payment. They responded quickly to say that they would look in to the matter, and you were updated on this.

On Wednesday 24th I received information from Decluttr that there had been a genuine but very unusual case of the courier misplacing your parcel and that was why it hadn't been processed. The parcel was tracked, located and processed and you were updated on this.

On Friday 26th you received payment for your cell phone as per the original quote.

The whole process was resolved within 5 working days and we are very happy with the service we provided in this case.

Apologies if you found my attitude "a trifle irritating", I just asked if you could update the initial review and 1 star "bad service" rating to reflect that the issue had been resolved and you had received your payment. We take all negative feedback seriously as it is important that other Trustpilot users are aware that we resolved the issue you had experienced with this buyer.

Kind regards

Belle
Customer Support