Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out wit... Mehr ansehen
Unternehmen hat geantwortet
I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
Unternehmen hat geantwortet
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Kontaktinformationen
Level 7, 130 Lonsdale Street , 3000, Melbourne, Australien
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Hervorragend
312 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent Customer Service
Have only had to contact customer service once and the representative Steven solved my enquiry very quickly via live chat (and follow up email). He made it such a straightforward easy process.
15. Mai 2026
Bewertung ohne vorherige Einladung
Good service
15. Mai 2026
Bewertung ohne vorherige Einladung
Getting access to electronic CHESS holding statements
I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thanks for your feedback! I'm glad to hear Steven was able to assist you quickly and make the process easy. I'll be sure to pass the feedback on.
Prompt Live chat response
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback. We’re glad to hear Supriya was able to assist you promptly with completing the W-8BEN form and resolve your query. We appreciate you taking the time to share this, I'll be sure to pass on the feedback.
Blake was fast
Blake was fast, friendly in tone and efficient
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback, I’m really pleased to hear you had a good experience with our team. I’ll make sure this is passed on to Blake.
How to rerceive electronic CHESS statements
Enquiry sent on Sunday with a response and action to be taken on Monday morning. Cant do better than that!!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback. We aim to respond to all enquiries as promptly as possible with action taken at the earliest opportunity on the next business day. We appreciate your understanding and your comments.
I was unable to access my account
I was unable to access my account. The assistant was very patient and helped me to gain access to my account.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback! We’re glad our team were able to help you regain access to your account. We appreciate your support and are always here to help whenever you need us.
Great product and affordable trading…with excellent support
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out without fuss. A++
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback. We’re really pleased to hear you’re enjoying the platform and finding value in both the product and support experience. We appreciate you taking the time to share this.
Great service support
Blake was very responsive to my inquiry on electronic verification issue and helped to get the issue resolved in 30 mins.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback. I’m glad to hear Blake was able to assist you quickly and resolve the issue within a short timeframe.
Blake was very knowledgeable and…
Blake was very knowledgeable and assisted us in a timely manner.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for taking the time to leave a review. We’re pleased to hear you had a positive experience and that Blake was able to provide helpful support throughout the process. We’ll be sure to share your feedback with him.
The online services team (when I requested bank account detail change)
The online services team (when available) - is excellent! Prompt response. I found the bank account change was an easy process
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback! We’re so pleased to hear you had a positive experience with our Online Services team and found the bank account change process easy to complete. We appreciate you taking the time to share your experience.
I have had this account for a long time…
I have had this account for a long time and changed devices in that time, so when I couldn't reach my 2 step authentication steps I was relieved to have it sorted within 24 hours for safety and peace of mind. I've also spent the last couple of hours getting familiar with the interface and platform and I'm really happy with Selfwealth. I left CommSec because of pricing and some CDIA concerns, and Selfwealth doesn't have those issues, plus the interface is much easier and straightforward to use. I had a problem with my Chess Sponsor having incorrect information too, and they were amazingly prompt replying to emails within 10 mins and followed up on everything until it was corrected. Excellent customer service, 5 star I think.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for taking the time to share your experience and for the 5-star review. We’re really pleased to hear the team was able to assist with your 2FA access issue quickly and provide some peace of mind throughout the process. It’s also great to hear you’ve been finding the platform straightforward and easy to use after making the move across to Selfwealth. Thanks again for your support and welcome to Selfwealth.
Clear communication and fast service.
Clear communication and fast service.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for the feedback Gareth! Glad to hear we supported you with efficiency and clarity.
Query was a positive experience
Supriya Srivastava was clear in her communication, logical, understood my query, and resolved it to my satisfaction.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback, we really appreciate it. We’re pleased to hear that Supriya supported you with your query, and we will pass on your feedback to her!
Antwort von Selfwealth
Thank you for the review Michael, we are glad to hear that we could assist you! If you need anything else, don't hesitate to get in touch.
Great Customer Service
The Self Wealth Team were extremely professional and speedy in helping me recover my account after my 2FA failed. Highly recommend.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback. We’re really glad the team was able to get your account recovered quickly and that you had a positive experience. We appreciate your recommendation.
customer service
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your 5-star review, we really appreciate it.
Excellent communication and efficient
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback we really appreciate it and are glad you had a positive experience.
Selfwealth professionals
Blake from Selfwealth handled my bank account details enquiry quickly and professionally. Made it very easy. Customer service was excellent
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your kind feedback we’re really pleased to hear that Blake was able to assist you quickly and professionally and make the process easy. We really appreciate you taking the time to share your experience.
Prompt and satisfactory service.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Selfwealth
Thank you for your feedback we really appreciate it and are glad you had a positive experience.
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