Friendly efficient and no fuss

The delivery guys were great. Great communications, sofa delivered and set up in quick time.

Easiest sofa shopping experience ever! Wayne at the York branch was so helpful and worked so that we got the best price. Love that you can choose any fabric in any style. No pressure from the sales people and no pushy sales tactics.

Visited SCS York and was looked after by Lee—friendly, helpful, and made the experience easy. Great service!

Great service from Mervyn and Glyn. They arrived punctually, were both very courteous and friendly. They left the lovely suite in great condition and all the packaging was removed.
Very happy with the service. Thank you.

Fantastic delivery team. Really polite and worked very hard to get the sofa in, which looks amazing! Really impressed with the quality of the sofa and the delivery too.

Lee the Sales man was very patient and helpful. The delivery guys were also very helpful and nice.
The settee is great

Michael and Marc were friendly and efficient. They checked for possible hazards before bringing the new sofa in. They also worked well together.

Well done. Very efficient delivery - I appreciated the pre delivery time slot advise.
Delivery was nicely on time and the 2 guys delivering were polite and efficient- the furniture was assembled and placed in position in no time and no inconvenience to us.
I wound highly recommended this service

Really friendly and lovely lady Andrea served us. She helped us on Saturday to decide what we needed and to go through our options. We went away and returned today to purchase the sofas. She spent a considerable amount of time with us discussing fabrics and the wear on them dependent on our children and pets. Helped us look at all different options of what would work for us. We couldn't have been served any better, and she was so delightful. A real credit to the store.

We were helped by Andrea, who was wonderful. Really helpful and allowed us to have a good look around. We discussed what we were looking for and our household. She showed us different sofas that met our needs. We went away to measure up and it was explained the options we had. Will definitely return if we need another sofa or chair to add to our home.

Went into store to buy an armchair. We were served by Lee. He was excellent from start to finish- new his stuff and talked us through options for colour and material etc. He was very professional and not at all pushy.
We placed an order and came away very happy!

Efficient,friendly and great communication.

The sales attendant was so responsive and went above and beyond in supporting me with my anxiety around the sofa. I decided on one but she could tell I was not fully satisfied so when I came back, she recommended others until I was fully satisfied.

After a couple previous issues the team came and couldn’t have been any better . Mervyn and Stephen were fantastic and made the experience smooth and seamless

As soon as we walked in the show room at York, Wayne and the team were welcoming and friendly there was no pushy sales, originally I was looking for a friend not me but I ended up finding the perfect sofa after a few visits, Wayne was always accomodating. Would highly recommend. Delivery was excellent, kept updated, and a good service all round

Rang 1 hr prior to delivery with eta. Arrived on time. They were professional, polite and friendly. Respected property

I have looked forward for the item to be delivered and the two guys did the job were very polite, friendly and quick

Wayne was very helpful and explained everything to us.Plenty of choice of colour's to choose from.I would highly recommend SCS and Wayne 😀

All went ok with ordering and delivery until I noticed straight after delivery and installing of 2 sofas that the Glides were missing from all the feet. 16 in total that were ordered and paid for at a cost of £120.

I contacted the fitters within 10 minutes and they told me they would put it on their report but it was best to contact my local store which I did straightaway and spoke to George at York store and told him what had happened and as they hadn't been sent out yet not to bother sending them as we do not require them any more as they do not affect the functionality of our sofas and would appreciate our money back please , he said that wasnt possible and I asked to speak to the manager but believe it or not it was their day off. George then spoke to another "manager" but came back with the same answer, " No refund , unable to cancel item "
I find this policy to be unreasonable as I have paid for a complete product, but I have not received all the items and don't actually need them.
Due to the fact that they werent fitted on the day and havent actually been sent out from the warehouse I cant see why they cant be cancelled if I dont need them.
Also why should I have to waste another day waiting in for them to be fitted ?

We have spent over £2700 and would like to think this matter can be sorted amicably without the need to take it further,
I have emailed customer complaints department and hopefully they will sort this out in which case I will re-evaluate my review . Come on ScS , do the decent thing

Watch this space !!!

UPDATE
Lynsey from customer services has got back to me and has sanctioned a full refund
Thankyou lynsey
I will update again when I have received this
EDIT
refund received , big thanks to lynsey for ensuring this