We visited the store at Clifton Moor York. Our first point of contact was Lee who explained how the store worked and left us to browse knowing we could ask him for help with anything we needed. We'd visited all the sofa shops at Clifton but found the quality and choices at Poltrone to be far superior. After browsing and asking Lee lots of questions (he was absolutely brilliant by the way). He expertly guided us through the options before we purchased our new sofa and chair. What a truly pleasant experience made even better by an outstanding sales representative.

It was fantastic, l really appreciated the kindness and help of the salesman in York, it helped calm my worries. Thank you both very much.

Delivery team were organised, professional and very respectful.

After my third visit of searching for a sofa (and second visit to the York store), I was unsure what I was looking for. Thankfully, the assistant Lee, was on hand to help guide us through the different options. Lee listened and didn't push or over promote. It was only because he identified the large Crostolo 3 sofa as being in the clearance sale that we realised it was in clearance. After he explained it's price, we realised what a huge saving we would be making if be bought it. Lee gave us time on our own to discuss our thoughts, however, we knew it'd be the one for us. We're very grateful for his help!

From walking into store to walking out great explanation about the company and products

Salesperson helpful but not pushy

Siamo stati molto contento del nostro letto sofa- great product and price (sale purchase). Thanks

Very good experience all round- from choosing my sofa in the York showroom to the delivery.
I was kept well informed throughout the whole process.

Glenn and Matthew constantly kept me updated about their arrival when they come they were very efficient delivered my furniture very professionally they were very polite friendly a credit to your firm

Great service in store and very helpful and knowledgeable staff, would be 5* but for the extortionate delivery costs and no clock and collect option

Had a lovely experience in store looking for a rise recliner for my elderly mum, she didn't want anything old fashioned looking and picked peacock green which is lovely. Non push salesman which was nice and he let her take her time.
Delivered yesterday by two very nice men she is very pleased

Very easy and straightforward

We’ve visited the York department on 2 occasions and both staff we saw were brilliant with the information we asked and were very friendly and informative and that is why we gave 5 stars for both visits, great customer service well done,

Great experience, from sales to delivery.
Thank you Poltronesofa

Salesman rob very helpful and knowledgeable no pressure to purchase and showed us various options and prices and coverings and made sure we were happy with our choice and purchase

delivery was right in time and crew were very friendly

Nice smell. Helpful staff

The lads who delivered our furniture were very efficient & helpful.Had no complaints at all.Where we got the suite from moor cross york the salesman were very helpful to no complaints there very efficient to.

Excellent team