Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Mehr ansehen
Standort
Standort wechselnNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
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Das sagen Bewerter
Very happy with the (young) crew that attended to deliver and assemble the sofas. They phoned to advise on their arrival and were very respectul when they were here.
Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices
I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered
Unternehmen hat geantwortet
Unternehmensdetails
Über poltronesofà - Swansea
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben

Kontaktinformationen
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Vereinigtes Königreich
- 01792 312990
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Ordered when promised promote delivery…
Ordered when promised promote delivery .Quality as sample in store .Delivery team excellent could not fault them .Overall a great experience.
Great service of a good product
Easy to order, delivered within the timescale given. Unpacked on delivery, feet assembled and all packaging removed.
The product looks great so am happy with my purchase
Wide range of products and excellent…
Wide range of products and excellent customer service, thanks to Julie.
friendly and knowledgeable staff
friendly and knowledgeable staff, with excellent delivery service
Verwendet eventuell KI als AntworthilfeMehr lesen
Leather sofas and chair
Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.

Antwort von poltronesofà - Swansea
Very good service delivery was on…
Very good service delivery was on time. Men were very good
The delivery was on time
The delivery was on time. The delivery men were very courteous and careful . They placed my sofas exactly where I wanted them. We are extremely pleased with our new sofas.
The them was amazing but the customer…
The them was amazing but the customer service we had off Alan was above and beyond
Excellent customer service
Martyn and Andy Very profesional, excellent customer service.
When we walked in we were met by a…
When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.
John in the Swansea store was great…
John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.
After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.

Antwort von poltronesofà - Swansea
Great communication On delivery time
Great communication On delivery time, and delivery team we were very professional
Andy in Swansea store very helpful
Andy in Swansea store very helpful. Checked stock in store to see what was available. One set met our requirements. Purchased at a very good price. Awaiting delivery.
Great service experience from Poltronesofa
It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.
Love our new sofas
Love our new sofas. Staff were polite and informative. Not pushy but there when assistance was required. Excellent service, would strongly recommend.
Delivery service excellent. Polite and friendly.
The crew where very friendly and knew…
The crew where very friendly and knew how to do their job really well . They were on time fast and efficient excellent service couldn't of asked for a better service . Thank you guys 😎👌
Great delivery
The delivery was really quick and painless. The driver was in touch a couple of times during the day to keep me updated with the expected delivery time.
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