Billy who attended to me was friendly, helpful and knowledgeable.

The staff made you feel at ease no pressure and made sure different options were available with in depth information more than happy with the care they gave us

Very friendly knowledgeable guy. Beautiful well finished piece of furniture

Great service. Norman from the Kilmarnock store was so knowledgeable and offered us lots of choices. Delighted to say we placed the order and await the delivery of our new furniture

Stunning store, with stunning range of sofas, friendly staff without being overbearing, gave me time to look around an when I was ready explained the range of fabrics clearly, highlighted various functions on the sofa I have chosen, order process was explained thoroughly with payment completed staff thanking me for my purchase, would recommend to anyone.

First time in shop. Store staff introduced us to layout and what coloured price tickets meal. We were left to look around with no pressure sales which I liked.
When we approached staff to purchase they were excellent clear communication very professional in a relaxed manner. Look forward to our new suite being delivered

Excellent service, sales person was amazing from start to sale.

We were made to feel welcome. The salesperson was called d
David and was very helpful with his knowledge and advice. My son and myself both agreed the service given was excellent!!

Friendly welcoming staff, with great advice and knowledge, didn’t rush you or put pressure one to purchase, all the staff were lovely but Graeme went above and beyond

Staff great, very helpful and friendly. Got a good deal. Just waiting on it being delivered now so if it doesn’t get delayed or have any delivery issues everything’s good!

Lovely furniture just what I was looking for, helpful friendly staff who could not have been more helpful. Would recommend,

The staff were extremely helpful and really nice. I'd recommend the shop to anyone looking for a new sofa. Loads to choose from, a wide variety of material and colours.

Great service

We were an older couple and the young man, David l think was extremely helpful. There was no hard sell, which makes for a more pleasing shopping experience. Looking forward to seeing our new sofa.

The staff in the Kilmarnock store were so helpful , don’t have any complaints about the staff in store at all. Phoned store to get update on my sofas & was told they were being held by customs , then couple days later told me only 1 of my sofas was ordered , there was glitch in system at time of ordering & only 3 seater was ordered in January & would need to order 2 seater again in April , 4 1/2 months later . My sofas were due to be delivered Friday 17th , got a text the Monday before confirming delivery , Tuesday text says delivery cancelled , wed delivery , Thursday cancelled . Was so confused so phoned store they assured me it was being delivered on Friday . I understand things go wrong & there’s glitch’s in every system but don’t understand why it wasn’t picked up on until 4 1/2 months later , at point of delivery . Now to wait until 17th July for 2 seater 😡

We got a warm Welcome from DAVID at the Poltronesofa- Kilmarnock Store he assisted me with full information & details leading up to my decision to order the items. Hope now my delivery will go smoothly

very modern store. for kilmarnock it's like space. the smell is pleasant in the store. the staff is polite. i'm satisfied.

Your salesman,Norman, was excellent . Knowledgeable and a good guide.
The store was impressive and the quality and range of furniture good if a bit overwhelming.
The long delivery wait was disappointing.
The invoice is a let down. Poorly laid out with emphasis on the accessories rather than the furniture items which are pictured but annoyingly not named.

I knew exactly what I was coming in for sure to a previous visit, was grateful to be able to pick preference of material and colour