Scott Dunn Bewertungen 250

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Incredible holiday. Third trip booked with Scott Dunn. These guys really do know how to deliver. They use exceptional ground teams who are capable of dealing with any eventuality as I found out. Very... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our holiday experience was excellent. Scott Dunn organised everything, kept in touch with us and made changes as requested. The itinerary was well thought out and we were escorted, driven and guided e... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We recently went to Nepal and Bhutan with Score Dunn. The trip they put together was amazing and perfectly structured. The night before we were due to leave war broke out in Iran and our flight via Q... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had an incredible trip to Africa which was thoroughly organised by the SD team. We could not have planned such a complex trip without the help of Olivia, Sarah & team. A huge thank you and we can't... Mehr ansehen

Unternehmensdetails

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Vom Unternehmen geschrieben

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


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4,7

Hervorragend

TrustScore 4.5 von 5

250 Bewertungen

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Bewertet mit 5 von 5 Sternen

Best consultants by far

The consultants at Scott Dunn are amazing. They have first hand knowledge of the trips they are offering and give invaluable insights and advise. Have travelled to Peru and Kenya with them so far and have booked Botswana later this year. Best service I have come across in 40 years of travelling.

10. Oktober 2022
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Antwort von Scott Dunn

Thank you so much for your kind comments Ken, we work so hard to ensure our Travel Consultants have up to date knowledge on their chosen destinations and it is so pleasing to see this materalised in your experience.

All the best,

Kim- Guest Relations

Bewertet mit 5 von 5 Sternen

Costa Rican Adventure

The service provided by Scott Dunn was exceptional from the very first phone call. Elie, our Costa Rican representative, listened to the brief and put together an amazing itinerary and once there, everything was perfect and worked like clockwork. Transfers appeared when they were meant to and the accommodation at each destination was spot on.

5. November 2022
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Antwort von Scott Dunn

What wonderful comments, thank you so much Pippa. So pleased you had a lovely time in Costa Rica. I will be sure to pass on your comments to Eli she will be over the moon.

All the best,

Kim- Guest Relations Team

Bewertet mit 5 von 5 Sternen

Fascinating Oman

Our holiday to Oman was perfect from start to finish.The consultant spent a lot of time finding out what we wanted from our visit and her suggestions were spot on. The hotels were excellent, the drivers/guides were knowledgeable and made suggestions for making our sightseeing even more interesting than we anticipated. Oman is a beautiful,fascinating and safe country and we would have no hesitation in returning. This was our first visit to a Middle Eastern country and it won’t be our last with Scott Dunn.

8. November 2022
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Antwort von Scott Dunn

So lovely to hear your comments Sue, thank you for taking the time to post.

All the best,

Kim- Guest Relations Team

Bewertet mit 5 von 5 Sternen

NZ 2022

We had a personal travel consultant who was extremely responsive to our needs, even when we were away on our trip. The lodges arranged were superb. All the travel arrangements were as expected.

8. November 2022
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Antwort von Scott Dunn

So lovely to read, thank you for your kind feedback.

All the best,

Kim-Guest Relations

Bewertet mit 5 von 5 Sternen

First class service across the board.

Excellent professional service from initial enquiry to post trip de-brief. We are about to embark on our eleventh holiday with them and they have all been amazing. India, Tanzania and Zanzibar, China, Thailand, Cambodia and Vietnam, Ecuador and The Galápagos Islands, Sri Lanka, Nepal, Namibia, Antartica, which was our most recent experience in Nov/Dec 22 and a trip to Madagascar planned for the Summer. I wouldn’t hesitate to recommend Scott Dunn

21. Januar 2023
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Antwort von Scott Dunn

Woweee Elizabeth what amazing travels and so pleased we could be part of supporting you explore what the world has to offer. Long may this continue.

Thank you so much for your lovely comments.

All the best,

Kim- Guest Relations.

Bewertet mit 5 von 5 Sternen

Our trip to India with our two…

Our trip to India with our two teenagers was the best planned and executed holiday we’ve ever been on. Rikki provided expert insider advice from the start and the team in India were professional, warm and efficient.

16. Dezember 2022
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Antwort von Scott Dunn

What lovely feedback, Rikki will be delighted to hear this. Thank you so much for taking the time to let us know.

All the best,

Kim-Guest Relations

Bewertet mit 5 von 5 Sternen

Excellent guidance and personal service…

Excellent guidance and personal service throughout the planning process . Super helpful support while away when needed due to change of plans . Great properties and wonderful guide partners on the ground . Highly recommend .

28. Dezember 2022
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Antwort von Scott Dunn

Thank you so much Alison, what lovely comments and so pleased you had a special holiday.

All the best,

Kim-Guest Relations

Bewertet mit 5 von 5 Sternen

Extremely tailered and attention to…

Extremely tailered and attention to detail is incredible, kids club off the charts

20. Januar 2023
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Antwort von Scott Dunn

Thank you so much Debbie, our Kid's Club is truly an important part of what makes Scott Dunn so special and I am pleased you saw this too.

All the best,

Kim- Guest Relations.

Bewertet mit 5 von 5 Sternen

Big Birthday Treat

From the moment we boarded Sri Lankan Airlines at LHR it was a real treat throughout. Our driver was superb, the vehicle immaculate, all hotels wonderful, weather ropey in Kandy but unimportant. Food a real pleasure along with all special experiences

3. Januar 2023
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Antwort von Scott Dunn

Dear John,

What lovely comments and what a treat to see guests travelling back to Sri Lanka. So pleased you had a special Birthday.

All the best from the Scott Dunn Team.

Bewertet mit 1 von 5 Sternen

No response

emailed about a trip to Lapland. Never got a response booked with Abercrombie & Kent in the end.

9. Januar 2023
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Antwort von Scott Dunn

Dear Matthew,

Thank you so much for your valuable feedback. I am so sorry to read this was your experience.

There are no excuses for delays and I will ensure your comments are followed up with the team responsible.

I truly hope you will reconsider and look to us again, i will send you a direct email shortly.

All the best,

Kim- Guest Relations

Bewertet mit 5 von 5 Sternen

Wonderful experience beginning to end

Ashley and others in the office were great. Responsive to communication, listened to our vision of the trip and delivered. Every step of the journey from planning to the actual trip was flawless. I would recommend them to anyone who wants some adventure, luxury, and ease all combined into one fantastic experience from start to finish.

29. Dezember 2022
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Antwort von Scott Dunn

Thank you Douglas this is wonderful to hear, I will pass on your comments to the team, I am sure they will be delighted.

All the best,

Kim- Guest Relations

Bewertet mit 5 von 5 Sternen

Scott Dunn goes above and beyond.

Our honeymoon to South Africa was our first experience working with a travel planner and it will not be our last time working with Scott Dunn. Meg and the Scott Dunn team listened to us and learned what we were hoping to get out of this experience and they delivered. Our days were filled with activities that perfectly captured our style and vibe with seamless transitions from one thing to the next - completely eliminating the stress of traveling in a country we had no previous experience with. I highly recommend working with Scott Dunn for a unique, luxury travel experience.

18. Dezember 2022
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Antwort von Scott Dunn

Thank you so much for your kind comments Rowan, so lovely to hear of your memorable holiday.

All the best,

Kim- Guest Relations

Bewertet mit 1 von 5 Sternen

Pretentious bunch of travel agents …

Pretentious bunch of travel agents that you can’t even contact after payment is made. Zero value added service delivered, let alone any value. Do yourself a favor and book your own holiday. Stuck at home because we were not reminded to apply for a Vietnam visa. All of the many versions of itineraries we received said NO VISA required.

3. Januar 2023
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Antwort von Scott Dunn

I am sorry to read your review, I have requested further information privately so we can look over this directly.

All the best,

Kim-Guest Relations Team

Bewertet mit 1 von 5 Sternen

Don’t even bother to return phone calls

Waste of time and energy - not available when you call and don’t even bother to respond to enquiries when you leave a message.

19. Oktober 2022
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Antwort von Scott Dunn

Dear Shaun,

I am so sorry to read your comments, I have requested further information (reference etc) privately, in order to investigate this further.

Thank you for taking the time to bring this to our attention.

All the best,

Kim- Guest Relations Team

Bewertet mit 5 von 5 Sternen

Marvelous Morocco

We just returned from a wonderful adventure in Morocco thanks in huge part to the care, attention to detail, knowledge and contacts afforded to us by Scott Dunn. Ashley Hall is wonderful and it was such an easy pleasure to work with her in putting this marvelous trip together. We will never forget the beauty, fun and lovely culture of Morocco and will remain grateful to Ashley, Meg and the whole crew at Scott Dunn.

22. September 2022
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Antwort von Scott Dunn

Thank you so much for your thoughtful comments, it is so lovely to hear of your enjoyable stay.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Perfect South African trip

I took my husband, my two sons and my daughter in law on this never to be forgotten trip to South Africa. It exceeded expectations.

We went the last two weeks of July which is the perfect time to go.

Our agent, Meg Shepro, did a brilliant job planning and executing. She put up with my indecision (SO much money) and Covid delays for months.

Capetown:

We got there a day early hedging against jet lag but actually everyone was fine. We used the extra day without a guide to go whale watching. Don't do that. Too much driving and not enough whales.

Our guide from Scott Dunn was named Jackie Smith. Ask for her. She's flexible (literally and figuratively -- she does paddle board yoga). She took us to the shopping area, Table Mountain and the Cape peninsula. She was loads of fun and very well informed.

We stayed at More Quarters which was very nice (hot water bottles at the foot of the bed every night) but the barbed wire and the lack of sense of personal safety was off putting.

If (when!) I go back I will spend less time in Cape Town and more time in the Wine Lands.

The Wine Lands:

We stayed at Babylonstoren. OMG. It's like something out of the Lifestyles of the Rich and Famous. The accommodations were like nothing I have ever seen before and the staff was incredible as was the food.

The property is almost wholly self sustaining. I went to watch the sunset, but other members of my group reported that the wine tasting was the best ever.

I just wish that was had spent more nights there and less in Cape Town.

We got picked up at an absurdly early hour to spend several hours in the Cape Town airport -- I have to assume they had a reason for the early hour. We flew into Skukuza airport for safari and were met by our guide and taken the short drive to the lodge.

Safari:

We stayed at the Lion Sands River Lodge. It is BEAUTIFUL and the food was occasionally good but mostly fine. The accommodations were more Lifestyles of the Rich and Famous.

Our guide was IP and the spotter was Joe. Ask for them. They were lovely and on each of our outings we saw something special -- the high point being the new born giraffe and the unforgettable sight of several grown giraffes trekking over to see the new member of the clan. It was epic.

Flights:

Everything went fine until the trip home to Denver. Lufthansa cancelled our flight out of Cape Town and it went downhill from there. United was great. YMMV.

In sum, I cannot recommend Scott Dunn, Meg Shepro, Jackie Smith, IP and Joe highly enough. You won't be disappointed.

15. Juli 2022
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Antwort von Scott Dunn

Thank you Katie for your wonderful comments, I will ensure all the staff are made aware. So pleased you had a great holiday.

All the best,

Guest Relations Team

Bewertet mit 1 von 5 Sternen

Could not be more DISAPPOINTED with ScottDunn

We could not be more DISAPPOINTED with our S&D experience. 3 weeks with multiple misses and disappointments. Booked a 40 minute flight which was switched to a 7+ hour drive. Room so small we literally could not open our luggage.

3. September 2022
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Antwort von Scott Dunn

Dear Mr Singer,

Thank you for this valuable feedback. Our colleagues in our US office are going to be in touch to follow up with you and try to resolve this for you.

Thank you once again for highlighting this to us.

Kim
Guest Relations Team

Bewertet mit 1 von 5 Sternen

Scott Dunn set up a trip to Cambodia…

Scott Dunn set up a trip to Cambodia and Vietnam. They sent detailed paperwork which said that we did not need a visa. When we tried to get on a plane to Vietnam from Cambodia, we found out that we did need a visa and could not get one for several days, so we were stuck in the airport!

One star is too high a rating. Should be zero stars.

2. September 2022
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Antwort von Scott Dunn

Dear Mr Jaffe,

We are truly sorry for this disappointment. I believe my colleague in Singapore is working on this and is going to follow up with you once you have settled back at home.

Thank you again for taking the time to highlight this to us.

Kim
Guest Relations Team

Bewertet mit 5 von 5 Sternen

Botswana mobile safari - and relaxing on the Zambezi

Originally booked a mobile safari in Botswana with Imagine Travel followed by some relaxation in Zambia up from the Falls in 2019 pre-pandemic. Deferred our plans in 2020 and then also in 2021 - eventually got to enjoy our holiday this year - and what a fantastic trip it was. Imagine (and subsequently Scott-Dunn) maintained the same price throughout - pity we couldn't say the same for BA. The travel industry suffered a great deal throughout the pandemic, however Imagine (and hence Scott-Dunn) maintained good contact throughout. We did have to wait until the week of our departure to receive our final itinerary but that was due to the BA industrial action and rationalising their flights. The mobile safari (Chase Africa) gave us an exclusive and personal experience with some fabulous wildlife sightings. The Islands of Siankaba on the Zambezi gave us the relaxation we were seeking. We have travelled with Imagine Africa for a number of years and will continue to now use Scott-Dunn as our 'go to' agent for any travel around the world.

9. August 2022
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Antwort von Scott Dunn

Thank you so much for your kind words Dave, so pleased you were able to finally get away on your long awaited trip. We look forward to planning your future adventures.

Kim- Guest Relations Team

Bewertet mit 2 von 5 Sternen

We weren't overly impressed

We weren't overly impressed. We had to chase for our itinerary on numerous occasions and we didn't feel well prepared at all which was a stressful start for a holiday. We were surprised that the customer care was so poor. They did eventually get in touch to talk us through the itinerary but only after a lot of communication on our part. Would not use again I'm afraid although the in-country agent that they used was excellent.

5. Juli 2022
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Antwort von Scott Dunn

Dear Jane,
I am so sorry to read of your experience with the team, I would really like to put this right. Could you please share privately your contact details?

All the best and thank you for bringing this to our attention as this is an important tool to monitor our service levels.

All the best,

Scott Dunn- Guest Relations Team

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