Scotcash Bewertungen 55

TrustScore 2.5 von 5

2,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Unfortunately they now refuse to cater for elderly or people who dont use mobiles or tech. They dont answer telephones and dont give call backs after leaving messages, this has landes a few people i k... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Just be careful if you deal with this company because if you miss payments, then they’ll deduct money every month from your benefits, that’s if you’re claiming benefits. It doesn’t matter to them if y... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Hi I don’t usually write reviews but I was surprised how lovely scotcash were . I went through a difficult time and when I call scotcash they were absolutely brilliant . When I told them my situation... Mehr ansehen

Bewertet mit 1 von 5 Sternen

what a disgusting company who show their customers no loyalty at all. I had a loan with them and have NEVER missed a payment and they said i was eligible for a top up loan. I applied for that and my c... Mehr ansehen

Unternehmensdetails

  1. Kreditvermittlung
  2. Alternative Finanzdienstleistungen

Informationen, die aus verschiedenen externen Quellen stammen

Scotcash CIC is a Glasgow-based, not-for-profit social enterprise offering affordability loans, plus help with opening basic bank accounts and Credit Union savings accounts.


Kontaktinformationen

2,5

Mangelhaft

TrustScore 2.5 von 5

55 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 1 von 5 Sternen

Unfortunately they now refuse to cater…

Unfortunately they now refuse to cater for elderly or people who dont use mobiles or tech. They dont answer telephones and dont give call backs after leaving messages, this has landes a few people i know in trouble. Data harvesting and demanding people succumb to online only when most older people do not use tech.

6. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Hi I don’t usually write reviews but I…

Hi I don’t usually write reviews but I was surprised how lovely scotcash were . I went through a difficult time and when I call scotcash they were absolutely brilliant . When I told them my situation they were so helpful . Asked me if it was ok to continue with payments. And if I had any problems to call straight away. Honestly I’ve had to do it with another 8 companies and none of them have came close . So thank you . Really fantastic company

27. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Be careful

Just be careful if you deal with this company because if you miss payments, then they’ll deduct money every month from your benefits, that’s if you’re claiming benefits. It doesn’t matter to them if you can or can’t afford the deductions as effectively you have no choice. There must surely be better lenders out there for those on low incomes, lenders who are at least ethical.

1. Juni 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

what a disgusting company who show…

what a disgusting company who show their customers no loyalty at all. I had a loan with them and have NEVER missed a payment and they said i was eligible for a top up loan. I applied for that and my circumstances hadnt changed in any way yet they turned me down. When i asked why they would not give me any justifiable reason and their chief underwriter was downright rude and said he wouldnt answer anymore emails. Thats how Scotcash treat loyal customers and they dont deserve even one star. Avoid this rude unloyal company.

19. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This Is A Very Tragic And Devastating…

This Is A Very Tragic And Devastating Time For Me Especially I've Been Told That My Little Brother Has Recently Died And Passed Away.I Got In Touch With Scotcash To Let Me Give At Least A 4 Weeks Break For My Repayments.They Were More Than Happy To Do This For Me I Would Like To Say A Very Big Thank You To Scotcash For Being Very Considerate.Thats Been A Really Big Help.I Can't Thank Scotcash Enough.Im Definitely Going To Keep Being A Customer.

28. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Legalised loan sharks

Legalised loan sharks. I took out a loan in desperation, paid it off, then applied for another and cancelled it, they then blocked me from applying again.

8. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Why yous ask for people's log in…

Why yous ask for people's log in details and passwords to get into my online banking says yous are crooks,that would give you full access to someone's bank account lol, you give me your details and I will give you mine lol,there is no company that would ask for full access to someone's bank account unless they are crooks,best avoided folks

30. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This company is a joke do not touch it…

This company is a joke do not touch it they are worse than loan sharks got my wages arrested with this mob as I missed payments due to covid and my mother passed away so I have to pay for a funeral instead off the loan told this company this they said will give u time 2 pay then bang wages arrested and over 400 a month loss instead off 120 a month plus bloody cheeky 2 add 350 intrest what a joke

21. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Really bad company

Really bad company. Applied for a loan took over a week and still not heard anything. Emailed the company for update. Received an email back to say that loan was approved and then a text also confirming this. Went on the portal to set up dd which wouldnt work. Had another email to day first emails and texta where incorrect and that it will be looked at by loan officer today after i made payment promises and set up bills on my bank ready for when loan went into my account. Within a few short minutes had another email to say i was declined didnt meet criteria. Thank you for wasting my time. I would not recommend waste your time and mess you about get your hopes up for nothing.

16. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad company

This company are not fair and don't treat existing customers right. My Mrs had a loan from them paid them every single month for six months. It says on her account eligible for a top up on loan I also emailed Scots cash on her behalf and asked about the top up, they said when it goes below 50 pound she can get a top up on her loan. I did this for her, scotscash reply was, you don't meet our criteria for a loan basically was said, I emailed back oh really why is this when I'm an existing customer, no reply ignored wow!!!! Now my Mrs thought get a loan build it up for a bigger loan next Time. This company doesn't let you do that how can she get a loan then get refused second time. Paid everytime and no change of circumstances since last loan don't make sense. Avoid rip off company don't offer any help to their customers

27. September 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

I'm sorry to hear you are unhappy with our service. Existing customers are able to apply for a new loan when they are half way through their existing loan, however we do a full assessment based on individual circumstances on every occasion and having no missed repayments on a Scotcash loan is not a guarantee of a further loan being approved. For every loan application, we do look at affordability and other credit commitments to ensure our loans are manageable and unfortunately aren't able to help in all circumstances. We would be happy to discuss your wife's specific application so please ask her to email us her concerns.

Bewertet mit 3 von 5 Sternen

Start of the application has been…

Start of the application has been simple, I required further documentation which I supplied swiftly yesterday morning. Unfortunately I go no acknowledgement or response to see if anything else was required. I did try ringing through a few times but got through to a Scottish lady’s voicemail. Hopefully the loan will be accepted and I will review again with a higher score if communication lines improve.

26. August 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

We are sorry that you found our communications channels lacking, this is very surprising given that we have several methods for contact ranging from Webchat, Facebook, E mail, via your " My Account" section on our website and of course the phones. As you have obviously listened to the message on the phone, it clearly asks for callers to leave a name, NI number and a contact number and they will be called back the same day. If you contacted us by one (or more) of these methods but did not receive a reply, please let us know in order that one of our Managers can look into this for you.

Bewertet mit 1 von 5 Sternen

Terrible company

Terrible company. I would avoid like the plague. Applied for a loan on a Tuesday. Uploaded required bank statement within the hour. Loan was finally approved three days later on the Friday. Still waiting on loan funds being transferred to my bank account.
Absolutely shocking service. Tried phoning them, goes straight to voicemail. E mailed without reply. They are not contactable. I will be cancelling my agreement, as waiting a week and counting for funds is not acceptable.
I repeat. DO NOT USE THIS COMPANY.

20. Juni 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

We are sorry that you were unhappy with the delay in processing your loan application Craig. Like many businesses right now, we have capacity and resource challenges and the staff we have are working to the best of their ability, and as quickly as they can to get through the workload. Our normal turnaround time for a decision is 48 working hours, and we accept that we were outwith that timescale however most customers have been very understanding and patient and been happy to bear with us while we work through the high volume of applications we receive. We make it quite clear that the 48 hours for a decision is a guide and not guaranteed, and we also make it clear that it takes 2 working days for funds to be credited to a bank account. One of our Senior Managers will call you to discuss your experience with you as according to our records, both your phone call and your E mail were answered despite what you have said here. We are a Community Interest Company, a service needed by many people these days, and we hope that your unfavourable comments will not deter people who require our services from engaging with us.

Bewertet mit 5 von 5 Sternen

EXCELLENT.

This company Scotcash, seriously deserves genuine recognition and gratitude. Having worked in hospitality for many years (and finally scored a new job - long story !) I asked for £100 to buy some new clothes. Approved in a little over 24 hours.
Customer service-OUTSTANDING.
Thank you.
Guy (Cornwall).

23. März 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

Thank you for your feedback Guy. So glad we could help and we will pass on your kind comments to our staff who always try very hard to provide good service.

Bewertet mit 5 von 5 Sternen

Highly Recommended

Being sensible, I done extensive research on this company & read umpteen reviews before I decided to try for a loan.
The on-line application process was very straightforward (even for a PC illiterate oldie like me) & I didnt need to send in/upload various documents, give out my online banking info or anything else claimed in some reviews .
I got a reply later the same day telling me my loan had been approved!
Feeling wary, suspicious even, i read & re-read the loan agreement documents (emailed within hours of completing application) a few times after printing them off & even queried this via their "portal".
I got a reply from Claire who confirmed my loan had been approved & reassured me there was nothing else I needed to do & the funds would be in my bank account in 2 working days.
Wow! Thanks Scotcash!
Would recommend them to anyone!

5. Februar 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

Thank you for that excellent feedback Gary- we are so pleased that your experience was so positive and that we were able to assist you.

Bewertet mit 5 von 5 Sternen

Very fast and easy to apply!

Applied on Saturday and sent my bank statements electronically, on Monday I was emailed around 10am had to give information about my electoral role (reason I wasn't on it as long as I had lived at my address) and by 12pm I had been approved and signed all my documents. I'm now waiting on my loan being paid into my account, the administration fee now comes off your overall loan amount. Will update when the payment is in my bank.

All in all it was easy to apply and be approved so have no complaints 😃

24. Januar 2022
Bewertung ohne vorherige Einladung
Scotcash-Logo

Antwort von Scotcash

Thank you for the excellent feedback Marc. We are pleased you found the process easy and quick to complete, we are glad we could assist you.

Bewertet mit 5 von 5 Sternen

Great company and very friendly and supportive staff!

Would recommend this company to anyone in need, great company although can take a little longer than other companies they do there best. Staff are also very friendly and helpful, was my first loan and everything went smoothly will be staying with them for future terms 110%! Interest rates are also not that high everything is affordable for anyone’s needs.

19. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Scotcash

Thank you Ryan- we will pass on your comments to our staff. There aren't many of us but we certainly do try our best and its great to hear that you had such a positive experience coming to Scotcash. Thanks again !

Bewertet mit 5 von 5 Sternen

Great

Always experienced great customer service, while on call to someone always polite and very helpful.

18. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Scotcash

Thank you for your feedback Ashleigh. Its much appreciated.

Bewertet mit 1 von 5 Sternen

Easier to fly to the moon

I couldn't remember my password and the password reset option didn't work as the link to reset wouldn't come through to my e-mail address.
I contacted them by e-mail and the exchange was pleasant and eventually I did get the link and changed my password. However, on applying for the loan I noticed that a pin would come through to my mobile phone if the application was successful(presumably you have to enter the pin to accept the loan, otherwise why send the pin) but the phone number on my account was a old telephone number and you cannot amend it unless you phone Scotcash and now it was after 4pm and the office was closed. I cannot understand why you don't have the option to amend your personal details online(other than your password) once you are within your own account as any other sensible company would do. I asked if it was possible to delete my account at their end and then I would re-register a new account with them but I got a terse e-mail saying that was not allowed. All this and I only wanted to apply for a hundred pound loan. What a rigmarole! 2 hours of my life I won't get back. Best avoid.

5. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Scotcash

We are sorry to hear you are unhappy with your experience John. There are pieces of information which can be amended by yourself however some of them do need to be changed by our own staff.

Bewertet mit 1 von 5 Sternen

Absolute terrible Loan company you’ll…

Absolute terrible Loan company you’ll be waiting ages to get a answer back waste of time. I would look else where

4. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Scotcash

Our normal turnaround time is 48 working hours from receipt of the correct documentation. At times of increased applications, it can take longer. We try to work through all applications as quickly as we can.

Bewertet mit 5 von 5 Sternen

Great

Great, handy and affordable staff really helpful too

1. November 2021
Bewertung ohne vorherige Einladung
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Antwort von Scotcash

Thank you so much for your lovely feedback. Glad we could assist.

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