Scarlett & Jo Bewertungen 65

The dresses are lovely and very flattering, however they took ages to arrive (not within the time frame promised by the delivery option I chose) and they do not reply to emails! I chased several times as I was worried as they had not turned up but never got a reply. Luckily they did eventually and I was very pleased with them but my experience would make me wary of any future orders.

Ordered 4 dresses & kept one. Beautifully made & of good quality. Returning items was easy and my refund was processed promptly.
However one dress that I had returned separately was not refunded, when I contacted Scarlett & Jo to query this, the refund was put back into my account later on that day.
What an excellent service & what lovely quality dresses😁

Ordered dress 2 days ago arrived today and I couldn't be any happier dress is gorgeous and so comfy to wear i feel like a million in it fits perfectly can't wait for the wedding in April 24 to wear it will be shopping with scarlett & jo a lot from now on

Its a good people, they know how to take care the people

Just ordered 2 dresses to try for a wedding snd I'm very pleased with them, they're well made and fit really well. They're so nice I've decided to keep both of them.

Ordered dress on 3rd of February
Arrived 6th February. True to size. Beautifully made and fully lined. First time ordering and after reading reviews was wary. I will be ordering again *****

Recently bought a ‘velvet’ dress and it arrived quickly. However it looks nothing like the image in the website and is not ‘velvet’ but a much cheaper velour fabric. Seams are puckered and do not lie flat, and lining ripped . True to size which was good, but looks like a cheap knockoff. Will
Be returning. Very disappointed as the company was recommended by a friend. Hope my refund comes through quickly as it was not cheap.

read all reviews and was almost put off. Glad I wasnt!
Only ordered one dress though, and it is exactly what I wanted! Arrived the next day, as paid for, fit, colour and quality much better than expected.
Will order another time for sure!
Thank you

Ordered three dresses. One was fine. Returned 2. Still awaiting refund for other two. No responses at all to my emails and messages. Sadly just come across this. Wish I had seen this before I ordered. Will keep trying to get my refund as I can Not afford to lose the money. Disgusting!! Don’t use this company!! They are not trustworthy!

Terrible customer service!!!dresses were nice but I have returned two , got refund only for 1 . send 5 emails - still no reply , called and left voicemail still no reply !
Impossible to get trough to customer service ! So poor taking into account that dresses are not cheap !

The dresses are lovely. Unfortunately returning them is a nightmare. There was no sign of a refund at all. I contacted and got one reply saying they would check the warehouse. Then nothing. Resorted to Twitter and Facebook messenger, no replies. Finally got through to someone on live chat who sorted the refund straight away so they’d obviously had the dresses back. Eventually got an email saying there had been a problem with the messaging service. Doesn’t explain the initial lack of refund, or social media ignoring though. Have googled and it seems there are some financial difficulties which could explain their reluctance.

Waiting on a refund, unable to contact directly via phone, bought a dress, returned it out of the 30 days as personal circumstances, wanted to exchange to be told no size available to me, nothing but trouble, steer clear!

I have purchased numerous dresses from Scarlett & Jo & I am always pleased with my purchases,Highly recommended

Customer service is non responsive. They ignore customer emails and attempts to message via social media. Would not recommend.

I do not recommend the store. I ordered a dress and paid for DHL delivery. The dress stayed on. I haven't received my order. Unable to contact customer service. No dress and no money

Just received my dress, it's beautiful, love the design,colour, cut and fit, bought to wear for wedding. Easy to order, track and delivered within the timeframe stated.

I was dithering with buying a dress from Scarlett and Jo for an upcoming wedding and 4 days before the big day, and having bought numerous dresses elsewhere (much to my husband's exasperation), I decided to order and paid for 24hr tracked delivery.
I was a bit worried that I'd left it too late and emailed Scarlett and Jo to check if it would arrive on time.
What brilliant customer service. They said they would speak to the warehouse and sure enough my dress arrived as promised the next day and I am SO pleased with it. It knocks all the other dresses I bought out of the park.
It's the first time I have used this company, but I'm really happy with the service and especially the product itself, so would happily recommend based on my experience.

Nice dresses but poor service. Don’t know why they charge more for 24hr delivery when they can just choose to send it a week after ordering anyway, didn’t even receive it 24hrs after dispatch and they didn’t even refund for this extra cost after the customer (me) pointed it out (a whole refund offered instead, which is poor when I still wanted my item, but wanted the service I paid extra for refunded instead).

Clothes nice though.

Beautiful, well made clothes that really flatter the curvy figure. Great service and fast delivery. My favourite store.

Lovely Clothes , Fast Delivery of Well Packed Products . Love them .